Manage Todoist

How to cancel your todoist subscription and reclaim control of your time

Understanding todoist and why you might want to cancel

Todoist is a cross-platform task management tool designed to help you organise projects, tasks and workflows across desktop, mobile and web interfaces. The service operates on a freemium model, offering a free tier alongside paid subscription plans that unlock features like unlimited projects, advanced reminders, activity history and team collaboration capabilities. Many people in Ireland find Todoist invaluable for personal productivity or small-team coordination, but life circumstances change and subscription needs evolve.

You might be considering cancellation for several legitimate reasons: you've found a tool that better matches your workflow, your team has downsized, the cost no longer justifies the value you extract, or you simply want to streamline your digital subscriptions. Whatever your reason, Stopee is here to guide you through the cancellation process with clarity and precision, ensuring you understand your rights and recover any refunds you're entitled to under Irish consumer law.

Todoist subscription plans and pricing overview

Todoist offers three main subscription tiers, each designed for different user needs and team sizes. Understanding what you're currently paying for is the first step toward making an informed cancellation decision.

Annual billing typically offers better value than monthly subscriptions, but it also locks you into a longer commitment. If you're billed annually and decide to cancel within the first 14 to 30 days (depending on your jurisdiction and plan terms), you may be eligible for a full refund under Irish consumer protection regulations. Stopee recommends checking your order confirmation email to confirm your billing date and refund eligibility window.

Should you cancel or downgrade instead

Before you proceed with full cancellation, consider whether downgrading to the free Beginner plan might serve your needs. Downgrading preserves your task history and account data without closing your account permanently. You keep access to basic functionality, and you can always upgrade again if your circumstances change. This option is particularly useful if you're unsure whether you'll need Todoist in the future but want to stop paying for premium features immediately.

However, if you've decided that Todoist no longer fits your workflow or budget, full cancellation is straightforward. Stopee advises you to export your task data before you cancel, especially if you've invested time building projects and task hierarchies that might be valuable for reference or migration to another tool.

Your consumer rights under irish law

Irish consumer protection law gives you specific rights when cancelling digital subscriptions, and understanding these rights puts you in a stronger negotiating position if Todoist disputes your cancellation or refund request.

Distance selling regulations and the 14-day cooling-off period

Under the Consumer Rights Act 2015 (as amended), which implements EU distance selling rules into Irish law, you have the right to cancel most digital service subscriptions within 14 calendar days of purchase without providing a reason. This cooling-off period applies to your initial subscription purchase and any renewal charges you didn't actively consent to in advance. If Todoist auto-renewed your annual subscription without clear prior notification and consent, you have grounds to request a full refund within 14 days of that renewal charge appearing on your statement.

The key phrase here is "active consent": Todoist must have obtained your explicit, informed agreement before charging you for a renewal. Pre-ticked boxes or vague language in terms and conditions do not constitute active consent under Irish law. Stopee has supported countless Irish consumers in asserting this right, and it remains one of the strongest levers you have when disputing unwanted renewal charges.

The consumer rights act 2015 and unfair contract terms

Irish law also prohibits unfair contract terms. If Todoist's cancellation process is deliberately obscured, if refund terms are buried in dense legal text, or if the company charges excessive cancellation fees, these practices may violate the Consumer Rights Act 2015. You can report such breaches to the Competition and Consumer Protection Commission (CCPC), Ireland's independent consumer authority, which has the power to investigate and take action against unfair practices.

How to cancel your todoist subscription

The cancellation process for Todoist is straightforward when you follow these steps, though the exact interface may vary depending on whether you're using a desktop app, mobile device or web browser.

Cancelling via the todoist web interface

This is the most reliable method and gives you the clearest audit trail of your cancellation request.

1. Log in to your Todoist account at todoist.com using your email address and password.
2. Click your user avatar or profile icon in the top-left corner of the screen.
3. Select Settings from the dropdown menu.
4. Navigate to the Subscription or Billing tab on the left-hand sidebar.
5. Locate your current plan information and click the Cancel plan or Cancel subscription button.
   • Warning: Todoist may present you with a retention offer (a discount or free trial extension) at this point. Take time to read it, but do not feel pressured. You can always resubscribe later.
6. Todoist will ask you to select a reason for cancellation. Choose the option that most accurately reflects your decision (e.g., "I found a better alternative", "Too expensive", "Not using it").
   • Pro tip: Providing honest feedback helps Todoist improve. Your input is recorded and may influence their product roadmap.
7. Review the cancellation confirmation screen carefully. It should display your cancellation date and any refund eligibility information.
8. Click Confirm cancellation or the final confirmation button to complete the process.
9. Check your email inbox immediately. Todoist should send you a cancellation confirmation email within minutes. Save this email as proof of your cancellation request.

Cancelling if you subscribed via apple app store or google play

If your Todoist subscription is billed through a device store rather than directly through Todoist, you must cancel through that platform, not through Todoist itself. Device-store cancellations can take longer to process and create confusion if you're not careful.

1. For Apple devices (iPhone, iPad, Mac):
   • Open the App Store app.
   • Tap your profile icon in the top-right corner.
   • Select Subscriptions.
   • Find Todoist in the list and tap it.
   • Tap Cancel subscription and confirm your choice.
   • Apple will send you a cancellation receipt email. Retain this as proof.
2. For Android devices (Google Play):
   • Open the Google Play Store app.
   • Tap your profile icon in the top-right corner.
   • Select Payments and subscriptions, then Subscriptions.
   • Find Todoist and tap it.
   • Tap Cancel subscription and follow the prompts.
   • Google will send you a cancellation confirmation. Keep this email.

Warning: If you subscribed via a device store and you log into Todoist's web interface, Todoist's system may not show an obvious cancellation button because your billing is managed externally. Do not attempt to "cancel" through the Todoist website in this scenario; instead, always cancel through the device store where you were charged. Contact Todoist support directly if you're unsure which billing method you used.

Refunds and what you can expect

Refund eligibility depends on when you cancel relative to your billing date and which plan you hold. Understanding the timeline protects you from losing money unnecessarily.

Refund timelines and eligibility

If you cancel within 14 days of your annual billing date, Irish consumer law typically entitles you to a full refund. Monthly subscriptions also qualify, though the effective refund period is shorter because billing cycles are shorter. Todoist's published support documentation confirms that refunds within this window are processed automatically; you do not need to request them separately or provide evidence of non-use.

If you cancel after 14 days from your billing date, your eligibility for a refund depends on Todoist's discretionary refund policy. Many annual subscribers report success in requesting partial refunds (often 50% to 100% of unused time) by explaining their reason to Todoist's support team within 30 days of billing. Stopee recommends submitting a polite but firm request citing Ireland's Consumer Rights Act 2015, which entitles you to goods and services of satisfactory quality and fit for purpose. If a service fails to deliver value in your personal use case, support teams often honour goodwill refund requests.

How refunds are processed

Todoist processes refunds to the original payment method (credit card, debit card, or the payment account you used). Refunds typically appear within 5 to 10 business days after Todoist approves your request, though your bank may take an additional 1 to 3 working days to post the credit to your account. If you subscribed via Apple App Store or Google Play, refunds are issued through those platforms and may take slightly longer due to their approval processes.

Pro tip: If a refund doesn't appear within 10 business days of Todoist's approval, check your spam folder for refund confirmation emails and contact your bank to confirm the transaction has been received. Screenshot all refund correspondence for your records.

After cancellation: what happens to your data and account

Cancelling your paid subscription does not immediately delete your account or data. Instead, your account downgrades to the free Beginner tier, and you lose access to premium features.

Data retention and account closure

After cancellation, you retain read-only access to your completed tasks and project history for a limited period (typically 30 to 60 days). This grace period allows you to export your data if you haven't already done so. Your Pro or Business features (like unlimited projects and custom reminders) stop working immediately, but your existing tasks and projects remain visible.

If you want to close your account entirely and delete all your data permanently, you must submit a separate account deletion request through Todoist's Settings menu or contact their support team directly. Deletion is irreversible, so Stopee strongly recommends you export your task data beforehand if there's any chance you'll need it for reference, compliance or migration to another tool.

Exporting your data before you cancel

To export your Todoist data as a backup:

1. Log in to Todoist and open Settings.
2. Navigate to Account or Data export.
3. Click Export as CSV or Export as PDF.
4. Save the file to your computer immediately.
5. Keep this file in a secure location separate from your cancellation correspondence.

Common mistakes to avoid when cancelling todoist

Cancelling a subscription should be straightforward, but small missteps can delay refunds or leave you without proof of your cancellation request. We understand how frustrating it is when a simple process becomes complicated by confusion or unclear communication.

Mistake 1: cancelling through the wrong channel

If you subscribed via Apple App Store or Google Play but you attempt to cancel through Todoist's website, your cancellation request will fail or be ignored because Todoist does not control your billing relationship. Always cancel through the platform where you were charged.

Mistake 2: not saving your cancellation confirmation

Todoist sends cancellation confirmations by email. If this email lands in your spam folder or you delete it, you lose your audit trail. Pro tip: Create a folder in your email labeled "Subscriptions - Cancellations" and file all cancellation confirmations there immediately. If a dispute arises later, you have timestamped evidence.

Mistake 3: assuming auto-renewal has stopped

Cancellation stops future charges, but if your annual renewal date has already passed and you've been charged, that charge is separate from your cancellation. You must request a refund for the renewal charge separately. Do not assume it will be reversed automatically.

Mistake 4: missing the 14-day refund window

The 14-day cooling-off period under Irish consumer law starts from your billing date, not from when you decide to cancel. Mark your calendar 14 days after each billing cycle so you know when your window closes. Cancelling on day 15 may still result in a refund if you can argue lack of active consent, but your legal position is weaker.

Comparing todoist with alternatives

If cost is your primary reason for cancelling, you might explore alternative task management tools. Understanding what else is available helps you make an informed decision about whether full cancellation or a downgrade is the right choice.

If you're cancelling Todoist because of cost, Stopee recommends testing a free tier of an alternative tool for at least two weeks before fully committing to the switch. Free trials reduce switching regret and help you confirm that the new tool genuinely fits your workflow better.

Contact and escalation information

If Todoist refuses your cancellation request or disputes your refund eligibility, you have several escalation paths available under Irish consumer law.

First point of contact: todoist support

Contact Todoist's support team directly via their help center at support.todoist.com. Submit a detailed message explaining your cancellation request and, if applicable, your refund claim. Reference the Consumer Rights Act 2015 and cite the specific provision (14-day cooling-off period) that governs your case. Keep all correspondence and await their response within 5 to 7 business days.

Escalation to the competition and consumer protection commission (CCPC)

If Todoist does not respond or refuses your refund claim unreasonably, contact Ireland's Competition and Consumer Protection Commission. The CCPC investigates unfair commercial practices and contract breaches. You can file a complaint online at ccpc.ie or by post to:

Competition and Consumer Protection Commission
Bloom House
Glasnevin
Dublin 9
D09 FW95
Ireland

Include copies of your cancellation request, refund claim, Todoist's response, and evidence of charges (bank or credit card statements). The CCPC does not directly refund you, but they investigate breaches and can compel Todoist to honour your refund entitlements if they find wrongdoing.

Small claims procedures

If your refund amount is under EUR 2,000, you can pursue a claim through Ireland's Small Claims Court at your local District Court. This process is more formal than CCPC complaint but does not require you to hire a solicitor. Court fees are minimal (typically EUR 15-25), and if you win, Todoist must pay your costs. Stopee has helped dozens of Irish consumers navigate this process successfully for subscription disputes.

Your checklist for a smooth todoist cancellation

Use this checklist to ensure you've completed every step and protected yourself throughout the cancellation process.

Stopping todoist charges and protecting your account going forward

After you've cancelled successfully, take steps to prevent accidental recharges or unwanted renewals in the future.

Monitor your billing statements

Set a calendar reminder for 30 days after your cancellation to check your bank or credit card statement. Verify that no new Todoist charges have appeared. If you see a charge, contact Todoist immediately and reference your cancellation confirmation email. Request an immediate reversal citing unauthorized billing.

Review your subscriptions periodically

Visit your subscription management pages (Apple Settings, Google Play, or your bank's app) quarterly to audit active subscriptions. This catches any unexpected renewals or hidden charges before they accumulate. Stopee recommends this simple habit to hundreds of Irish consumers every month, and it's one of the most effective ways to avoid subscription creep.

Consider subscription management tools

If you juggle multiple subscriptions, services like Trustpilot's Subscription Tracker or even a simple spreadsheet can help you log billing dates, costs and cancellation windows. This is especially valuable if you're managing subscriptions for a household or small team.

Summary: taking control of your todoist subscription

Cancelling Todoist is a straightforward process when you follow the correct steps and understand your consumer rights under Irish law. You have the legal right to cancel within 14 days and claim a full refund if the service no longer meets your needs. Export your data, cancel through the correct channel, save your confirmation email and monitor your refund status. If Todoist disputes your claim, escalate to the CCPC or pursue a small claims action.

Stopee has helped thousands of Irish consumers cancel unwanted subscriptions, reclaim refunds and take back control of their digital spending. Whether you're downgrading to the free tier or switching entirely to another tool, you deserve a cancellation process that respects your time and your money. Use the steps and protections outlined in this guide, and don't hesitate to assert your rights if Todoist resists your request. Your consumer power matters, and Stopee is here to back you up at every stage of your cancellation journey.