Manage Todoist

How to cancel todoist and claim your refund in canada

Understanding todoist and why you might want to leave

Todoist is a cross-platform task management application designed to help you organize projects, tasks and schedules across multiple devices. The service offers a free tier and two premium subscription options-Pro and Business-each with features like unlimited projects, calendar views, task templates and team collaboration tools. Many Canadians rely on Todoist for daily productivity, but if the app no longer fits your workflow or budget, cancelling should be straightforward. At Stopee, we've guided thousands of consumers through subscription cancellations, and Todoist's process is clearer than most when you know the right steps to take.

Why canadians cancel todoist

People cancel for different reasons. You might find a simpler free alternative suits your needs better. You may have switched to a competing app like Microsoft To Do, TickTick or Asana. Or your subscription cost-whether CAD $10 monthly or CAD $84 annually for Pro-simply doesn't justify the features you actually use. Whatever your reason, Stopee is here to make sure you cancel cleanly and recover any refund you're entitled to.

What this guide covers

This guide walks you through every cancellation method (web, Apple, Google Play), explains what happens to your data and tasks, clarifies Todoist's refund policy, and shows you how Canadian consumer protection law may give you additional rights if the company resists your refund request.

Todoist pricing in canada

Before you cancel, review what you're currently paying and what features you'll lose access to after your subscription ends.

How to cancel todoist on the web

If you pay Todoist directly through their website using a credit card or PayPal, follow these steps to cancel your subscription yourself.

1. Go to todoist.com and log in with your email and password.
   • If you've forgotten your password, use the "Forgot password?" link on the login screen.
2. Click your profile avatar (usually in the top right corner).
   • Look for a small circular icon with your initial or profile photo.
3. Select Settings from the dropdown menu.
   • You may see other options like "Billing" or "Account"-click Settings.
4. Navigate to the Subscription tab.
   • This tab appears in the left sidebar or under a Billing section.
5. Click Cancel plan or Cancel subscription.
   • Todoist will ask you to confirm. Read any cancellation reason prompts but you don't need to provide feedback to proceed.
6. Confirm your cancellation.
   • A confirmation message will appear. Pro tip: screenshot or save this confirmation in case you need to reference it later with Stopee or if you pursue a refund claim.

What happens next: Your subscription stops auto-renewing at the end of your current billing period. You keep access to all Pro features until that date. After your paid period expires, your account downgrades to the free tier automatically.

How to cancel todoist on apple app store

If you subscribed to Todoist through the Apple App Store on iPhone, iPad or Mac, you must cancel directly through Apple-Todoist cannot cancel App Store subscriptions for you.

1. Open the App Store app on your Apple device.
   • On iPhone or iPad, tap the App Store icon at the bottom. On Mac, open the App Store from your Applications folder or Launchpad.
2. Tap or click your profile icon (usually top right).
   • You'll see your Apple ID photo or initial.
3. Select Subscriptions.
   • This option appears in the menu that drops down.
4. Find Todoist in your active subscriptions list.
   • Scroll through to locate it if you have multiple subscriptions.
5. Tap Todoist, then tap Cancel Subscription.
   • Apple will confirm whether you're eligible for a refund and explain your next renewal date.
6. Complete the cancellation process by following Apple's on-screen prompts.
   • Warning: Simply uninstalling the Todoist app from your device does NOT cancel your subscription. You must follow these steps in the App Store itself.

Apple manages App Store refunds separately from Todoist. If you purchased within 14 days and believe you're entitled to a refund, you can request it from Apple directly through the same Subscriptions menu or at support.apple.com/en-ca.

How to cancel todoist on google play

If you subscribed through Google Play on an Android device, cancel your subscription directly in the Google Play Store-uninstalling the app will not stop your charges.

1. Open the Google Play Store app on your Android device.
   • Look for the coloured play button icon on your home screen or app drawer.
2. Tap your profile icon (top right).
   • This is usually a circular avatar or your account initial.
3. Select Payments and subscriptions or Manage subscriptions.
   • The exact wording depends on your version of Google Play.
4. Tap Subscriptions.
   • You'll see a list of all active subscriptions linked to your Google account.
5. Select Todoist from the list.
   • Tap it to open the subscription details page.
6. Tap Cancel subscription, then confirm.
   • Google Play will show your cancellation effective date.

Pro tip: Google Play cancellations stop future renewals immediately, but you retain access to paid features through the end of your current billing cycle. If you've paid for a year upfront and cancel early, Google Play's refund policy is more generous than Todoist's direct policy-you may be eligible for a refund if you cancel within 48 hours of purchase.

Understanding what happens after you cancel

Cancellation can feel uncertain, especially when your productivity app goes away. Here's exactly what occurs when you end your Todoist subscription.

Your access and data after cancellation

When your paid billing period ends, your account automatically reverts to Todoist's free tier. Your projects, tasks and all historical data remain in your account-Todoist does not delete your information when you downgrade. However, premium-only features become unavailable immediately: you lose Calendar layout view, Task Assist, advanced filters, unlimited collaborators on shared projects, and activity history beyond a limited window. You can still access your tasks through the basic free interface, but your workflow may be disrupted if you've relied on Pro features. Important: if you want your data exported or permanently deleted, you must request this separately from Todoist before or after cancellation. Cancelling your subscription alone does not erase your data.

Exporting or deleting your data

If you want to preserve your tasks, you can export them as CSV or other formats before your Pro access expires. If you want complete deletion, contact Todoist's support directly at todoist.com/help and request data deletion under your privacy rights. Response times vary, but Stopee recommends requesting this within 30 days of cancellation so you have a clear record of your request date.

Todoist's refund policy explained

Todoist's published refund policy is restrictive, but Canadian consumer protection law may override it in your favour. Understanding both is critical before you accept a "no refund" answer.

What todoist says about refunds

According to Todoist's terms, monthly Pro subscriptions are non-refundable. Yearly Pro subscriptions are eligible for a full refund only if you cancel within 30 days of purchase or renewal. Business yearly subscriptions follow the same 30-day window. The refund process differs by how you paid:

• Direct web billing (via todoist.com): Cancel your subscription first, then contact Todoist support with your order ID or receipt. Todoist will review your request and process a refund to your original payment method if you fall within the 30-day window.
• Google Play: Cancel first, then request a refund from Google Play directly (within 48 hours of purchase is safest). You can also contact Todoist for assistance, though Google Play handles the actual refund.
• Apple App Store: Request your refund from Apple, not Todoist. Apple processes App Store refunds independently. You have up to 14 days from purchase to request a refund through your Apple ID settings.

Your rights under canadian consumer protection law

Todoist's no-refund policy for monthly subscriptions may conflict with your provincial consumer protection rights. In Canada, consumer protection statutes in Ontario, British Columbia, Alberta and other provinces give you the right to cancel a continuing contract (like a subscription) and receive a refund if:

• Todoist failed to deliver the service as described or promised.
• You were not clearly informed of the auto-renewal terms before you paid.
• The cancellation terms were hidden or unreasonably difficult to find.
• You discover Todoist charged you without proper authorization or consent.

Example: If Todoist charged you for a month but the app was down for most of that period, or if their website made it harder to find cancellation instructions than to subscribe, you have grounds to dispute the charge with your credit card company or provincial consumer authority. At Stopee, we've seen consumers successfully recover monthly charges by invoking these protections.

How to request a refund if todoist says no

1. Gather your evidence: order confirmation, billing statements, screenshots of your subscription purchase and any service failures or unclear cancellation terms.
2. Contact Todoist support directly through their help portal at todoist.com/help and request a refund. Be clear and factual: state the date of purchase, amount, and reason (e.g., "I cancelled within 30 days but was charged again" or "The app was unavailable for X days during my billing period").
3. If Todoist refuses, contact your credit card company or bank and file a chargeback or dispute. Provide your documentation and mention your provincial consumer protection rights.
4. If the chargeback is denied or you want additional leverage, file a complaint with your provincial consumer protection authority:
   • Ontario: ServiceOntario Consumer Protection Act complaints at ontario.ca
   • British Columbia: Consumer Protection BC at consumerprotectionbc.ca
   • Alberta: Alberta Fair Trading Act complaints through alberta.ca
   • Other provinces: Search "[your province] consumer protection" for the equivalent body.

Stopee has helped thousands of consumers navigate these steps successfully. Many companies, including subscription services, reverse charges quickly when they see a formal consumer complaint filed.

Common mistakes to avoid when cancelling todoist

It's easy to think you've cancelled when you haven't, or to miss refund deadlines by a day. Here are the traps we see most often.

Mistake 1: uninstalling the app instead of cancelling the subscription

Deleting Todoist from your phone or computer does nothing to stop your subscription. Your credit card will continue to be charged on renewal day. You must cancel through your billing channel (web settings, Apple, or Google Play) before you remove the app.

Mistake 2: forgetting to cancel across multiple platforms

If you have subscriptions on the web, Apple, and Google Play under the same account, you need to cancel each one separately. Cancelling on the web does not cancel your App Store or Google Play subscriptions. Check all three before you assume you're completely unsubscribed.

Mistake 3: missing the 30-day refund window

Todoist's 30-day refund eligibility for yearly plans is strict. If you purchased on January 1 and request a refund on January 31, you're safe. But on February 1, you're out. Mark your calendar and submit refund requests early.

Mistake 4: not saving your cancellation confirmation

After you cancel, screenshot or email yourself the confirmation message. If Todoist charges you again or disputes your cancellation, you'll need proof of the exact date you cancelled. This is especially important if you later pursue a chargeback.

Mistake 5: cancelling without exporting your data first

If you have years of tasks and projects in Todoist, export them before your Pro access expires. The free tier offers limited export options. Pro tip: use Todoist's built-in export feature (available in Settings) or integrate Todoist with a tool like Zapier to back up your data to Google Drive or another cloud storage.

Cancellation checklist for todoist

Use this checklist to make sure you complete every step and avoid being charged again.

Contacting todoist if you need help

If you encounter problems during cancellation-like the Cancel button not appearing, unclear refund results, or unexpected charges after cancellation-you'll need to reach Todoist directly.

Todoist support channels

Todoist offers customer support primarily through their help portal and email. Visit todoist.com/help and use the search bar to find answers to common cancellation questions. For direct assistance, especially regarding refunds, use the contact form on their help page. Response times are typically 24 to 48 hours. Pro tip: when you contact Todoist, include your account email, order ID, and a clear summary of your issue. The more specific you are, the faster they resolve it.

Escalating a cancellation dispute

If Todoist doesn't respond within 48 hours or refuses a refund you believe you're entitled to, escalate your complaint using Stopee's recommended path:

1. File a chargeback or dispute with your credit card company. Most charge disputes are resolved in 30 to 60 days in your favour if you provide clear documentation.
2. File a formal complaint with your provincial consumer protection authority (links provided in the refund section above). Government agencies often persuade companies to reverse charges quickly.
3. If the amount is significant, consult a consumer protection lawyer. Many offer free initial consultations.

Stopee has documented dozens of cases where consumers recovered full refunds after escalating through their provincial authority. Don't accept a "no refund" answer without using these options first.

Why stopee can help you cancel confidently

Cancelling a subscription sounds simple, but every service has hidden traps, unclear policies, and refund gotchas. That's why Stopee exists. Our platform helps you identify which billing method you use, walk through cancellation step-by-step, understand your refund rights, and escalate disputes if the company refuses. Stopee has helped thousands of consumers cancel Todoist, along with hundreds of other subscriptions. Visit Stopee at stopee.com to cancel with confidence and recover refunds you're entitled to. Whether you're switching to a competitor, cutting costs, or simply no longer need the app, Stopee makes sure you cancel cleanly and keep what's yours.