Manage Todoist

How to cancel todoist in nigeria: the complete step-by-step guide for 2024

What is todoist and why people use it

Todoist is a cross-platform task management app that helps you organise your work, set deadlines, and collaborate with teammates in one central space. Whether you're managing a personal to-do list or leading a team project, Todoist adapts to your workflow.

Common uses for todoist

You might use Todoist to create daily task lists, set up recurring reminders, build project boards with subtasks, view your calendar, or integrate with tools like Slack, Google Calendar, and Zapier. Many Nigerian professionals rely on it for everything from work projects to personal goal tracking.

Why you might decide to cancel

You may outgrow Todoist, find a cheaper alternative, struggle with pricing in Naira, or simply decide the features don't match your workflow anymore. Whatever your reason, Stopee is here to walk you through cancellation with clarity and confidence.

Todoist pricing in nigeria and what you pay

Understanding Todoist's pricing structure helps you decide whether to stay or switch, and what refund eligibility you might have when you cancel.

Direct billing plans (global EUR pricing)

App store pricing for nigeria users

If you subscribed through the Apple App Store or Google Play, your pricing may differ from direct billing - and your cancellation process is different too. At Stopee, we help you navigate both paths.

Should you cancel todoist or keep it

Before you cancel, consider whether the issue is Todoist itself or just the timing or cost.

Reasons to keep todoist

• You use integrations daily (Slack, Google Workspace, Zapier) that would be hard to replace
• Your team relies on shared projects and you'd lose collaboration if you switch
• You're mid-project and switching would create gaps in your workflow
• The annual plan is cheaper per month than paying month-to-month

Reasons to cancel

• You've found a cheaper alternative that matches your workflow
• Currency conversion (EUR to NGN) makes it too expensive month-to-month
• You subscribed on impulse and rarely use the premium features
• The app lacks features you need (e.g., time tracking, advanced reporting)
• You prefer a simpler tool and Todoist feels over-engineered

Stopee recommends reviewing your last 3 months of app usage before deciding. If you're paying ₦9,900 monthly and rarely opening the app, cancellation makes sense. If you use it daily, the cost might be justified.

How to cancel todoist in nigeria

Your cancellation method depends on where you subscribed - directly from Todoist, the App Store, or Google Play. We walk you through each path.

Cancel todoist via the web (direct billing)

This is the clearest route if you subscribed at todoist.com.

1. Go to todoist.com and log in with your email and password.
   • If you're on a phone, use your mobile browser - do not use the app for this step.
2. Click your avatar or profile icon in the top right corner.
   • On mobile, this may be a menu icon (three horizontal lines).
3. Select Settings from the dropdown menu.
   • Look for the gear icon if text labels aren't visible.
4. In the left sidebar, find and click Subscription.
   • You'll see your current plan (Pro or Business), next billing date, and payment method.
5. Click the red Cancel plan button.
   • Warning: Todoist may ask you why you're leaving or offer a discount. Read carefully before confirming - you can always re-subscribe later.
6. Confirm your cancellation in the popup.
   • Your account immediately stops renewing after your current billing cycle ends.

Pro tip: Take a screenshot of your subscription page before cancelling - this proves your cancellation date if you later dispute a charge.

Cancel todoist on apple iOS (App store)

Apple controls all App Store subscriptions. Todoist cannot cancel your subscription for you - you must do it through Apple's system.

1. On your iPhone or iPad, open the App Store app (the blue icon with a white star).
   • Do not open Todoist itself.
2. Tap your profile icon in the top right corner (or bottom right on older iOS versions).
   • You'll see your Apple ID at the top.
3. Select Subscriptions.
   • This shows all active subscriptions linked to your Apple ID.
4. Find and tap Todoist in the list.
   • You'll see your plan, renewal date, and price.
5. Tap Cancel subscription (usually in red at the bottom).
   • Warning: Apple may show a retention offer. Ignore it unless you actually want to keep the subscription at a discount.
6. Confirm your cancellation.
   • You keep access to Todoist Pro until your current billing cycle ends. After that, your account reverts to the Free plan.

Pro tip: Uninstalling the Todoist app does NOT cancel your subscription. You must cancel through the App Store settings, or you'll keep getting charged.

Cancel todoist on android (Google play)

Like Apple, Google Play manages Android app subscriptions directly. You control cancellation through Google's system, not Todoist.

1. Open the Google Play Store app on your Android phone.
   • Tap the menu icon (three horizontal lines) in the top left.
2. Select Payments and subscriptions.
   • You'll see a list of all your active subscriptions.
3. Tap Subscriptions (not "Payments").
   • Filter to show only active subscriptions if prompted.
4. Find and tap Todoist.
   • You'll see your Pro plan details, renewal date, and price in Naira.
5. Tap Cancel subscription.
   • Google may ask you to confirm or fill in feedback. Do so to complete the cancellation.

Deleting the Todoist app from your phone does not stop recurring charges. You must cancel through Google Play to prevent future billing.

What happens to your todoist account after cancellation

Cancelling doesn't mean losing your data or account - it means losing paid features.

Your access and features after cancellation

When your billing cycle ends, your Todoist account automatically downgrades to the Free plan. You keep your tasks, projects, labels, and account history, but some premium features become unavailable.

• You lose: advanced reminders, unlimited projects, custom filters, email support, and team collaboration features.
• You keep: basic task lists, up to 5 projects, basic due dates, and the mobile app.

Your account remains active and you can log in anytime. If you change your mind, you can re-subscribe to Pro or Business at any time without losing your data.

Backing up your data before cancelling

Before your paid plan ends, we recommend exporting your projects so you have a local backup. Here's why: if you switch to a competitor like Microsoft To Do or Notion, you'll want your Todoist data in a portable format.

Todoist lets you export tasks as CSV or use integrations like Zapier to push data to Google Sheets. Take 10 minutes to set this up now - it's much easier than recovering lost data later.

Will you get a refund when you cancel todoist

Refunds depend on your subscription type, when you cancelled, and where you subscribed. Stopee breaks down each scenario so you know exactly what to expect.

Monthly pro subscriptions

Monthly Pro plans are non-refundable in most cases. Once you cancel, Todoist stops your next charge, but does not refund the current month. You keep Pro access until your current billing cycle ends (usually 30 days from now), then you revert to Free.

Exception: Nigerian consumer protection law may entitle you to a refund if the service was defective or if unfair billing terms were applied. If you believe Todoist charged you without consent, Stopee advises documenting the charge and contacting Todoist support.

Yearly pro subscriptions

Yearly Pro plans have a clearer refund window. If you cancel within 30 days of your purchase or renewal date, you're eligible for a full refund.

• If you subscribed directly at todoist.com: Cancel your subscription, then email Todoist support with your receipt or order ID. Refunds typically arrive within 3 to 10 business days.
• If you subscribed via Google Play: Cancel the subscription, then contact Todoist support with your order details to request the refund. Google Play's 30-day refund window may also apply.
• If you subscribed via Apple App Store: You must request the refund directly from Apple, not Todoist. Open the App Store, go to Purchase History, find Todoist, and tap "Report a Problem." Apple will review and either approve or deny your refund within days.

Pro tip: The 30-day window is strict. If you subscribed 31 days ago, you lose refund eligibility. Act quickly if you want your money back.

Business subscriptions (yearly)

Business plans follow similar refund rules. If cancelled within 30 days of purchase, you can request a full refund by contacting Todoist with your order ID. After 30 days, remaining credit is usually non-refundable, though you may be able to transfer your unused allowance to a teammate.

Refunds from app stores (Apple and google)

Apple and Google have their own refund policies separate from Todoist's. Both platforms allow refunds within a set timeframe (usually 14 to 30 days) if the app was defective or you regret the purchase. Todoist cannot process these refunds - you must request them directly from Apple or Google.

Your consumer rights in nigeria when cancelling todoist

Nigeria's consumer protection laws give you specific rights when dealing with digital services. Stopee wants you to know what leverage you have if Todoist refuses to cancel or refund.

The federal competition and consumer protection act (FCCPA)

The FCCPA protects Nigerian consumers from unfair business practices, including misleading billing, hidden charges, and refusal to cancel services. Key protections include:

• Right to cancel: You have the right to cancel any subscription service, and the company must make cancellation as easy as signing up.
• Right to refund: If a service was defective, charged without your consent, or advertised misleadingly, you're entitled to a refund.
• Right to clear terms: Todoist must disclose cancellation policies, billing dates, and auto-renewal terms upfront - not buried in small print.

What to do if todoist refuses to cancel or refund

If Todoist ignores your cancellation request or denies a refund you believe you're owed, follow these steps:

1. Collect evidence: screenshots of your subscription, billing history, and all emails to Todoist support.
2. Contact Todoist support one more time in writing (email) with your request and reference to the FCCPA. Give them 7 business days to respond.
3. If Todoist doesn't respond, file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) at www.fccpc.gov.ng. Include your evidence and explain the dispute.
4. You can also escalate to your bank if the charge is unauthorized - your bank can issue a chargeback and investigate the company.

Most companies honour cancellations and refunds when faced with official complaints. Stopee has helped thousands of consumers recover funds using these steps.

Common mistakes when cancelling todoist

Cancelling sounds simple, but one wrong move can leave you charged for another month - or worse. We've seen Nigerian users make these mistakes, and we want you to avoid them.

Mistake 1: deleting the app instead of cancelling the subscription

Uninstalling Todoist from your phone does nothing to stop billing. Your subscription continues, and your payment method keeps getting charged. Always cancel through the web, App Store, or Google Play - not by deleting the app.

Mistake 2: assuming your payment method cancellation stops the subscription

Removing your credit card or changing your payment method does not cancel Todoist. If your old card expires, Todoist will try other payment methods on file, and if none work, it may lock your account or send collection notices. Cancel the subscription directly.

Mistake 3: not screenshotting your cancellation confirmation

Always take a screenshot the moment Todoist confirms your cancellation. If a surprise charge appears later, you have proof of when you cancelled. Disputes are easier to win when you show evidence of the cancellation date.

Mistake 4: cancelling on the same day your renewal is due

If your renewal is scheduled for today and you cancel now, Todoist may still charge you - the system may have already processed the charge. Cancel a few days before your renewal date to be safe. Check your billing date in the subscription settings.

Mistake 5: not exporting your data before losing pro features

Once you downgrade to Free, you lose access to some of your data if you have more than 5 projects. Export your tasks and projects before cancellation to avoid losing important information.

Your action checklist: cancelling todoist step-by-step

Use this checklist to ensure your cancellation is complete and protected.

Todoist alternatives to consider

If you're cancelling because Todoist doesn't fit your needs, here are strong alternatives available in Nigeria.

All of these let you import data from Todoist or manually recreate your tasks. Choose based on how complex your workflow is and what integrations you need.

Contact todoist if you need manual help

If you've followed the steps above and your cancellation didn't go through, or you believe you've been wrongly charged, contact Todoist directly.

Todoist support channels

• Email support: Use the "Contact Support" form on todoist.com. Include your account email, order ID, and describe the issue clearly. Expect a response within 2 to 5 business days.
• In-app support: Open Todoist, tap your avatar, and select "Help & Support" to chat with a representative.
• Mailing address (for formal disputes): Todoist is operated by Doist, a company registered in the EU. If you file a complaint with the FCCPC or seek legal action, include Doist's registered address in your correspondence. Stopee recommends sending formal complaints via registered mail so you have proof of delivery.

Provide as much detail as possible: your account email, the date you subscribed, the date you cancelled, the amount charged, and your payment method (e.g., Visa ending in 1234). The more specific you are, the faster Todoist can investigate.

Final advice: cancelling todoist with confidence

Cancelling a subscription should be painless. Todoist makes it straightforward if you use the web dashboard, but app store cancellations add a layer of complexity. The key is knowing your rights, following the correct process for your platform, and keeping evidence of your cancellation.

You're not locked into Todoist forever. If the cost feels too high in Naira, if the features don't match your workflow, or if you've found a better tool, cancelling is your choice - and it's protected by Nigerian law. Stopee has helped thousands of consumers navigate subscriptions in Nigeria, and we're here to ensure your experience is transparent and fair. Follow the steps above, gather your documentation, and you'll cancel without hassle or surprise charges. Your time and money are valuable - don't settle for a tool that doesn't serve you.