Manage Joist

How to cancel joist: step-by-step guide for canadian contractors

What is joist and why contractors use it

Joist is a cloud-based estimating, invoicing and project-management platform built for contractors and small construction businesses across Canada. The service streamlines your workflow by combining professional estimate templates, invoice generation, payment processing, client relationship management and real-time project tracking into one mobile-friendly tool.

You can access Joist through its web platform, iOS app or Android app, making it easy to manage your business on-site or in the office. The platform offers three subscription tiers-Basics, Pro and Elite-each with increasing functionality and optional QuickBooks integration for seamless accounting.

If you have decided that Joist no longer fits your business needs, Stopee is here to help you navigate the cancellation process with clarity and confidence.

Understanding joist's subscription model

Joist operates on a monthly or annual subscription basis. Your choice of billing cycle affects your cancellation rights and refund eligibility under Canadian consumer protection law. Monthly plans offer flexibility, while annual plans typically provide cost savings but lock you in for a longer period.

Whether you subscribe through Joist's website, the Apple App Store or Google Play Store, your cancellation method and refund outcome will differ. Stopee recommends understanding which platform manages your subscription before you initiate cancellation, as this determines who processes your request and any refund.

Why you might cancel joist

Common reasons contractors cancel Joist include switching to a competitor platform, downsizing operations, shifting to manual invoicing, budget cuts or dissatisfaction with customer support. You may also discover that the Pro or Elite tier is more than you need, or that the Basics plan lacks essential features for your growing business.

If you are unhappy with Joist, consider reaching out to support at hello@joist.com first-they may offer discounts, plan downgrades or feature clarifications that address your concerns. However, if you have made your decision, Stopee is ready to walk you through a clean, trouble-free exit.

Joist pricing and plan options in canada

This section outlines Joist's current subscription tiers and pricing in Canadian dollars so you understand what you are paying for and which cancellation path applies to you.

Comparing joist to your actual needs

Before you cancel, ask yourself whether you need fewer features (a downgrade to Basics) rather than full cancellation. Stopee has helped thousands of consumers realize they simply chose the wrong tier, not the wrong service altogether. Downgrading costs far less than migrating your data and invoicing history to a new platform.

If you are certain cancellation is the right choice, record your current billing date, subscription tier and renewal date now. You will need this information when you contact support or submit a written cancellation request.

Your consumer protection rights in canada

Canadian consumer protection law gives you important safeguards when cancelling remote contracts and subscriptions, and Stopee wants you to know what you are legally entitled to.

Statutory withdrawal rights and the 14-day rule

If you purchased your Joist subscription through the Joist website (not through Apple or Google), you may be entitled to a statutory right of withdrawal under your provincial consumer protection act. In Quebec, for example, the Consumer Protection Act grants you a 14-day withdrawal period for contracts entered into at a distance. This right typically cannot be waived, even if Joist's terms state "all fees are non-refundable."

The 14-day withdrawal clock starts from the day you conclude the contract, not the day your subscription begins. If you are within this window, you can demand a full refund regardless of Joist's stated policy. Contact your provincial consumer protection office to confirm your specific jurisdiction's rules.

Unfair contract terms and dark patterns

Canada's Competition Act and provincial consumer statutes prohibit misleading or unconscionable cancellation practices. If Joist makes cancellation deliberately difficult-for instance, hiding the cancel button or requiring you to phone during limited hours-you have grounds to escalate your complaint to your provincial consumer authority.

Stopee recommends documenting every step of your cancellation attempt. Screenshot the web interface, save email confirmations and note any barriers you encounter. This evidence protects you if you need to file a complaint with your provincial regulator or seek damages.

How to cancel joist by subscription method

The steps you follow depend entirely on where and how you subscribed to Joist. This section breaks down each pathway so you cancel via the correct channel and avoid unnecessary delays.

Cancel joist directly through the website

If you subscribed to Joist by entering your payment information directly on joist.com, follow these steps to cancel your web subscription.

1. Log in to your Joist account at joist.com using your email and password.
   • If you have forgotten your password, click "Forgot password" and follow the reset email sent to your inbox.
2. Navigate to your account settings or billing section (usually found under your profile menu or dashboard settings).
   • Look for a "Subscription," "Billing" or "Plans" tab in the left-hand menu.
3. Locate your active Joist Pro, Basics or Elite plan and click the "Cancel" or "Manage subscription" button.
   • You may see a confirmation screen asking why you are cancelling or offering a discount. Read these carefully but proceed if you are certain.
4. Confirm the cancellation when prompted.
   • Joist will display your final billing date. Your access continues until the end of that billing period; you will not be charged after that date.
5. Check your email within 5 minutes for a cancellation confirmation from Joist.
   • Pro tip: Save this confirmation email to your records. If Joist charges you after the cancellation date, this email proves when you cancelled.
6. Wait until your final billing date passes, then log in one more time to confirm your access has been revoked.
   • If you are still able to access your account after the final date, contact hello@joist.com immediately to escalate.

Cancel joist via the apple app store

If you subscribed to Joist through the iOS app or managed your subscription through Apple's subscription dashboard, Apple handles your cancellation and any refunds. You cannot cancel an App Store subscription through Joist directly.

1. Open the App Store on your iPhone or iPad.
   • Tap the profile icon in the bottom-right corner (or top-right on older iOS versions).
2. Tap "Subscriptions" from the menu.
   • You will see a list of all your active and expired subscriptions.
3. Find "Joist" in the list and tap it.
   • If you do not see Joist, scroll down or use the search function.
4. Tap "Cancel Subscription" and confirm.
   • Apple will ask you to confirm the cancellation and may offer a discounted renewal. Proceed if you want to cancel.
5. You will receive an on-screen confirmation and an email from Apple confirming the cancellation.
   • Your access to Joist continues until the end of your current billing period.
6. For a refund, use Apple's "Report a Problem" feature at reportaproblem.apple.com or contact Apple Support directly.
   • Warning: Apple refunds are not automatic. You must explicitly request one, and Apple will review your case. Refunds are more likely if you cancelled within 48 hours of purchase or if you did not use the service.

Cancel joist via google play store

If you subscribed through the Android app or Google Play Store, Google manages your subscription. Joist cannot cancel your Google Play subscription for you.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Tap "Payments and subscriptions" and then "Subscriptions."
   • You will see your active subscriptions listed.
3. Select "Joist" from the list.
   • If Joist does not appear, check under "Manage subscriptions" or search for it.
4. Tap "Cancel subscription" and follow the prompts.
   • Google may ask why you are cancelling or offer a retention discount. Choose the reason and proceed.
5. Confirm the cancellation when prompted.
   • You will see your final billing date. Access continues until that date, after which you will not be charged.
6. To request a refund, visit support.google.com/googleplay/answer/7018481 or contact Google Play Support directly.
   • Pro tip: Google allows refunds within 48 hours of purchase. After that, refunds are discretionary and rare unless you can demonstrate non-use or a billing error.

Cancel by sending a written request

If you prefer a formal, documented approach or if your cancellation request is not processed online, Stopee recommends sending a signed written request via registered mail. This creates a paper trail and is especially useful if you later need to dispute a charge or prove timely notice.

1. Prepare a brief letter on your letterhead (or plain paper) stating your name, email, account number and request to cancel and close your Joist account.
   • Include your current subscription tier, billing date and the effective cancellation date you want (typically immediate or end of current billing period).
2. Sign the letter and keep a copy for your records.
   • If you are a business, use your business name and address.
3. Mail the letter via Canada Post registered mail with return receipt (Signature on Delivery) to:
   • Joist Software, Inc. (contact hello@joist.com for the current mailing address if it is not listed on their website)
4. Request the return receipt and keep it attached to your copy of the letter.
   • This receipt proves Joist received your cancellation request on a specific date.
5. Allow 5 to 10 business days for processing after Joist receives the letter.
   • Follow up by email at hello@joist.com with your account email and a note referencing the registered mail date if you do not receive confirmation.

What happens after you cancel joist

Understanding what occurs in the days and weeks following your cancellation helps you avoid surprises and ensures a smooth transition off the platform.

Access and data retention after cancellation

When you cancel through the Joist website, Apple or Google, your subscription access continues until the end of your current billing period. After that date, you will no longer be able to log in or export new invoices. However, Joist does not automatically delete your account or data when you cancel a subscription.

Your historical invoices, estimates, client information and project files remain on Joist's servers unless you explicitly request deletion. If you need to export your data before your access expires, log in immediately and download all documents, client lists and project details to your computer or cloud storage. After your access expires, you will need to contact Joist support to retrieve archived data, and they may charge a fee.

Account closure and personal data deletion

If you want Joist to permanently close your account and delete your personal information, you must submit a separate, explicit request. Cancelling your subscription alone does not trigger account closure. Contact hello@joist.com and state clearly that you want your account closed and all personal data deleted, or send a registered mail request to the address on Joist's website.

Stopee advises including your full name, email address, account number and the phrase "Please delete my account and all associated personal data under PIPEDA" (Personal Information Protection and Electronic Documents Act) in your request. This signals that you are invoking your legal right to data deletion under federal privacy law.

Billing after cancellation

If you cancelled through the Joist website, you will not be charged after your final billing date. If you cancelled through Apple or Google, those platforms will also stop charging you after your final renewal date.

Warning: If a charge appears after your cancellation date, immediately contact your bank or credit card issuer to dispute the charge as unauthorized. Then escalate the issue to Joist support with your cancellation confirmation email and the fraudulent charge notice from your financial institution.

Refunds and your eligibility in canada

Refund eligibility depends on where and when you subscribed, how long you have used the service and whether you fall within a statutory withdrawal period.

Joist's stated refund policy

Joist's Terms and Conditions state that "all subscription fees are non-refundable." This blanket policy appears designed to discourage refund requests. However, this policy does not override Canadian consumer protection law, and Joist may still grant a refund in specific circumstances.

If you email hello@joist.com with your account email and receipt within 30 days of your purchase, Joist support may review your request and offer a refund as a gesture of goodwill, especially if you can demonstrate limited use or a billing error. Stopee recommends being courteous and specific in your email: explain why you want a refund, confirm the amount charged and attach a copy of your receipt. Do not demand; ask politely, and let the support team decide.

Refunds for app store and google play purchases

Apple and Google operate separate refund policies and do not defer to Joist's "non-refundable" stance. If you subscribed through either platform, you can request a refund directly from them, not from Joist.

Apple App Store: Visit reportaproblem.apple.com, locate your Joist subscription charge and select "I would like a refund for this purchase." Provide a brief reason (e.g., "Unwanted subscription" or "Service did not meet expectations"). Apple reviews each request and typically grants refunds if you cancelled within 48 hours of purchase or did not use the service meaningfully.

Google Play Store: Go to support.google.com/googleplay/answer/7018481 or open the Google Play app, find your Joist charge in your Purchase History, tap "Report a problem" and select "Request a refund." Google's window is also 48 hours, but they will occasionally grant refunds beyond that if you provide a strong reason.

Refunds under the 14-day statutory withdrawal rule

If you subscribed to Joist directly through joist.com and you are in a province with a 14-day withdrawal right for remote contracts (such as Quebec), you can invoke this right regardless of Joist's non-refundable policy. Your provincial consumer protection legislation takes precedence over the company's terms.

If Joist denies your statutory withdrawal refund, escalate your complaint to your provincial consumer protection office (e.g., Office of the Protecteur du consommateur in Quebec, or Consumer Protection Bureau in other provinces). These regulators have enforcement powers and can compel Joist to refund you.

Common cancellation mistakes to avoid

Cancelling a subscription may seem straightforward, but contractors often stumble on preventable errors that delay their exit or cost them extra money. Stopee has seen these mistakes derail even careful cancellations.

Mistake 1: cancelling through the wrong platform

Many users subscribe through one channel but try to cancel through another. If you bought Joist on the iOS app, you must cancel via Apple, not through Joist's website. Cancelling through the wrong platform does not trigger cancellation; you simply waste time and remain billed.

Cross-check where you purchased Joist by reviewing your bank statement or credit card bill. If the charge shows "Apple.com" or "Google.com," cancel through that platform. If it shows "Joist Software" or similar, cancel through joist.com.

Mistake 2: not exporting data before the access deadline

Once your subscription ends, Joist locks you out of your account immediately. If you have not downloaded your invoices, client lists or project records by that deadline, you will lose access to them forever (unless you pay Joist to retrieve them weeks later).

Download all critical data on the same day you initiate cancellation. Save invoices as PDFs, export client records as CSV files and take screenshots of any project details you need to reference. This takes 15 minutes and prevents regret.

Mistake 3: ignoring confirmation emails

After you cancel, Joist (or Apple or Google) will send you a confirmation email. Do not ignore it or file it away. Open it, verify the cancellation effective date, and save it to a dedicated folder. If Joist charges you after the final date, this email is your proof of timely cancellation and invaluable for disputing the charge.

Mistake 4: not checking your billing one month later

Set a calendar reminder for the day after your final billing date. Log into your bank account and confirm that Joist did not charge you. If a rogue charge appears, report it immediately to your bank and to Joist support. The sooner you flag it, the easier the reversal.

Checklist: ensure a clean joist cancellation

Use this step-by-step checklist to confirm you have covered all bases before, during and after your cancellation.

Your next steps and how stopee can help

You now understand Joist's cancellation methods, your consumer rights and the steps required to exit cleanly. Whether you are downgrading to save money, switching platforms or scaling back operations, you deserve a painless cancellation experience.

Stopee has helped thousands of consumers cancel subscriptions and recover unfair charges through clear guidance, legal backing and advocacy. If Joist refuses your cancellation request, denies a statutory refund you are entitled to or continues billing you after your cancellation date, Stopee can help you document the issue and escalate it to your provincial consumer regulator.

Visit Stopee.com today to access our complete cancellation toolkit, find templates for formal cancellation letters and learn your rights under Canadian consumer protection law. Stopee is here to empower you, whether you are leaving Joist today or protecting yourself from subscription traps in the future.

Joist cancellation contact information

Save these details for your records when you are ready to cancel or need to follow up on a refund or data deletion request.

Email: hello@joist.com
Mailing address: Contact Joist support via email to request the current registered office address for formal cancellation requests sent via registered mail. This address may vary by your subscription type and jurisdiction.

When you email Joist, include your full name, email address, account number and a clear statement of your request (cancellation, refund, data deletion or account closure). Allow 3 to 5 business days for a response. If you do not receive a reply within that timeframe, follow up with a second email and consider escalating to your provincial consumer protection authority.