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How to cancel MyPerfectResume without getting charged again: a step-by-step guide for philippines users

What MyPerfectResume actually is and why people cancel

MyPerfectResume is a resume and cover letter builder that operates as an auto-renewing subscription service. You pay for premium access to professionally designed templates, AI-powered writing suggestions, expert content guidance, and downloadable files - not a one-time purchase. Many users in the Philippines sign up, create one resume during a job hunt, then forget about the subscription until they see an unexpected charge on their credit card weeks later.

The service operates from U.S. locations in San Francisco, California, and Guaynabo, Puerto Rico, which means customer support hours are in Central Standard Time (CST), not Philippine time. This time difference makes real-time contact more difficult for Filipino users. At Stopee, we help thousands of consumers navigate exactly this situation every month, and MyPerfectResume cancellations are among the most common requests we handle because the renewal process catches people off guard.

The subscription plans and renewal costs

MyPerfectResume offers several paid tiers designed to trap you into recurring charges. The two main web plans are straightforward on the surface but problematic in practice:

The trap is simple: many Filipino job seekers choose the 14-Day Premium Access because it feels cheap and temporary. What they do not realize is that this plan auto-renews every 4 weeks at ₱1,400.00 unless you cancel before the renewal date. A single forgotten cancellation costs you more than ₱16,800 per year. Stopee exists precisely to help you avoid this.

Why people cancel and when they regret not cancelling sooner

Most users cancel because they either finish their resume and no longer need the service, or they discover the monthly charges only after the fact. Some realize they can find free resume builders (Canva, Google Docs templates) that work just as well. Others simply cannot afford the recurring expense. In the Philippines, where many workers freelance or job-hunt between contracts, these subscriptions can silently drain your savings account.

The second reason is anger. Users contact Stopee after discovering multiple unauthorized charges because they cancelled but the system did not process it, or they never cancelled at all but never received a cancellation confirmation either. That lack of transparency is exactly what consumer protection laws in the Philippines address.

Your consumer rights under philippine law and what they mean for you

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel online subscriptions. Stopee recommends you understand these rights because they give you leverage if MyPerfectResume refuses to refund you or continues charging after cancellation.

What the consumer act of the philippines guarantees

The law requires companies to be transparent about subscription terms, renewal dates, and cancellation methods. If MyPerfectResume fails to clearly disclose the auto-renewal amount and date before you purchase, you have legal grounds to demand a refund. The company must also honor your cancellation request without delay and confirm it in writing.

Additionally, the law protects you from "inertia selling" - when a company charges you without clear consent. If you authorized a 14-day trial but the company renewed you into a full subscription without explicit confirmation, that is a violation. Keep screenshots of every page you see during signup and every confirmation email, because these are your proof.

What to do if MyPerfectResume refuses to refund you

If the company ignores your cancellation request or continues charging after you cancel, file a complaint with the Department of Trade and Industry (DTI) National Adverse Publicity and Warranty Board. Stopee strongly advises collecting all documentation first: transaction receipts, cancellation screenshots, confirmation emails, and correspondence with customer support. The DTI will investigate and can order the company to refund you plus penalties.

For credit card disputes, you can also initiate a chargeback through your bank with evidence that you cancelled but were charged anyway. Most Philippine banks treat subscription abuse seriously and will reverse charges if you provide a cancellation confirmation email that the company ignored. This is a last resort, but it works.

How to cancel MyPerfectResume through your web account

The fastest cancellation method is through your MyPerfectResume web account. This gives you an immediate confirmation and a digital record that protects you later.

Step-by-step web cancellation

1. Open a web browser and go to myperfectresume.com.
2. Click Sign In in the top right corner and log in with your email and password.
   • If you forgot your password, use the "Forgot Password" link to reset it before proceeding.
3. Once logged in, look for Account Settings, My Account, or Subscription in the top navigation menu or user menu (often a gear icon or profile dropdown).
   • On some versions of the site, you may see a Billing or Plans tab directly.
4. Navigate to the Subscription or Billing section.
   • Here you will see your current plan, next billing date, and payment method on file.
5. Look for a button or link that says Cancel Subscription, Manage Subscription, or Turn Off Auto-Renewal.
   • Warning: Do not click anything that says "Pause" - that freezes your subscription but does not cancel it, and you will be charged when it unfreezes.
6. Click the cancellation option and follow the on-screen prompts.
   • MyPerfectResume may offer you a discount or trial to stay. You can ignore these retention offers unless you actually want to keep the service.
7. Once you see a confirmation message on your screen, take a screenshot of the entire page (including the URL and timestamp).
   • Save this screenshot to a folder on your computer or phone labeled "Cancelled Subscriptions."
8. Check your email for a cancellation confirmation from MyPerfectResume (check both your inbox and spam folder).
   • Pro tip: If you do not receive a confirmation email within 15 minutes, log back in and verify your account shows "Cancelled" or "No Active Subscription" before leaving the site.

What to do if the web cancellation does not work

Some users report that the cancellation button is missing, hidden, or does not respond. If this happens to you, contact MyPerfectResume support immediately using the methods below. Stopee advises documenting the issue with a screenshot showing the error or missing button, as this strengthens your case if you need to escalate later.

How to cancel via phone, email, and live chat

If the web cancellation fails or you prefer speaking to a human, use these direct contact methods. Write down the time and date of your contact attempt so you have proof of when you requested cancellation.

Cancellation by phone

1. Call (855) 213-0348 (MyPerfectResume customer support line).
   • Note: This is a U.S. number, so international calling rates may apply from the Philippines. Consider using VOIP or WhatsApp if available.
2. Tell the representative you want to cancel your subscription immediately.
   • Say: "I want to cancel my MyPerfectResume subscription and turn off auto-renewal. Please confirm the cancellation in writing via email."
3. Ask for the representative's name and the date and time of the call.
   • Write these down so you have a record of who processed your cancellation.
4. Ask the representative to send you a cancellation confirmation email to the address on your account.
   • Pro tip: Wait for that email before hanging up if possible - ask the rep to send it while you are on the phone.
5. Hang up and wait for the confirmation email (check spam folder).
   • If you do not receive it within 30 minutes, send a follow-up email with the representative's name confirming your verbal cancellation request.

Cancellation by email

1. Open your email and compose a new message to customerservice@myperfectresume.com.
   • Use a subject line like: "Cancellation Request for MyPerfectResume Account - [Your Email Address]"
2. In the email body, include:
   • Your full name
   • The email address associated with your MyPerfectResume account
   • Your subscription plan (e.g., "14-Day Premium Access" or "1-Year Premium Access")
   • A clear statement: "I request immediate cancellation of my subscription and termination of all auto-renewal charges effective today."
   • Your phone number (optional but helpful for follow-up)
   • The current date
3. Send the email.
   • Warning: Use a personal email address you check regularly, not a work email you might lose access to.
4. Wait for a confirmation reply.
   • MyPerfectResume should respond within 2-3 business days. If they do not, send a follow-up email on the fourth day with "URGENT: Cancellation Confirmation Needed" in the subject line.
5. Save both your cancellation request email and their confirmation email in a folder labeled "MyPerfectResume Cancellation" for your records.
   • Pro tip: Forward both emails to yourself as a backup and take screenshots of them to ensure you have a permanent copy even if you lose access to that email account.

Cancellation via live chat (if available)

1. Go to the MyPerfectResume website and look for a chat icon (usually a speech bubble in the bottom right corner).
   • If live chat is available, click it to open a chat window.
2. Tell the chat agent: "I want to cancel my subscription effective immediately. Please confirm the cancellation and send me a confirmation email."
   • Include your account email address so they can pull up your details.
3. Screenshot the entire chat conversation (scroll up to capture the whole exchange).
   • Save the screenshot with today's date in the filename, e.g., "MyPerfectResume-chat-cancellation-2024-12-15.png"
4. Wait for the confirmation email.
   • Chat confirmations are sometimes instant, sometimes take hours. Do not assume you are cancelled until you see the email or log back into your account to verify.

How to cancel through the iOS app

If you subscribed through Apple's App Store on iPhone or iPad, you must cancel through your Apple ID account settings, not through the MyPerfectResume app itself. This is a common source of confusion and failed cancellations.

Step-by-step iOS cancellation

1. On your iPhone or iPad, open the Settings app (the gray gear icon).
   • Do not open MyPerfectResume - the app itself has no cancellation button for App Store subscriptions.
2. Tap your Apple ID at the very top (usually your name or a silhouette icon).
   • If you see "Sign in to your iPhone" instead, you need to log in to your Apple ID first.
3. Tap Subscriptions or Tap here to manage your subscriptions (the exact wording varies by iOS version).
   • A list of all your active App Store subscriptions will appear.
4. Find MyPerfectResume in the list and tap it.
   • You will see the plan name (monthly or yearly), the next billing date, and your payment method.
5. Tap the red Cancel Subscription button at the bottom.
   • Warning: Do not tap "Edit," "Manage," or any other buttons - only "Cancel Subscription" will actually cancel.
6. Confirm the cancellation in the pop-up dialog (tap Confirm or Cancel Subscription again).
   • Your subscription will end at the end of your current billing period - Apple will not charge you again after that date.
7. Take a screenshot showing the cancellation confirmation message or the subscription list with MyPerfectResume removed.
   • Save this screenshot as proof that you cancelled on iOS.

Verify your iOS cancellation

After cancelling, go back to the Subscriptions section in Settings and check that MyPerfectResume is no longer listed as an active subscription. If it is still there, the cancellation did not work - repeat the steps above or contact Apple Support. At Stopee, we recommend keeping a record of this screenshot because Apple and MyPerfectResume sometimes disagree about what was cancelled, and your proof protects you.

Critical steps to take before and after cancellation

Cancelling is only half the battle. You need to protect yourself before you cancel and verify the cancellation afterward.

Before you cancel: save everything

1. Download all your resume files to your computer or phone.
   • Log into MyPerfectResume, open each resume you created, and download it as a PDF and Word document (.docx) if possible.
   • Do not assume MyPerfectResume will keep your resumes after cancellation - the company's terms are vague on data retention.
2. Screenshot your account page showing your current plan and next billing date.
   • This proves what subscription you had and when you were supposed to be charged.
3. Note your billing date in a calendar or planner.
   • For the 14-Day Premium plan, renewal happens every 4 weeks. Mark these dates so you know when to check your bank statement for unauthorized charges.
4. Review your last two bank or credit card statements.
   • Look for MyPerfectResume, Resume Builder, or any unknown charges from vendors like Stripe or 2Checkout (payment processors).
   • If you see duplicate charges or charges you do not recognize, contact your bank immediately - these are chargeback-eligible.

After you cancel: verify and monitor

1. Log back into your MyPerfectResume account 24 hours later.
   • Your account should show either "No Active Subscription," "Cancelled," or a message saying your access expired on [date].
   • If it still shows an active plan, contact customer support immediately - your cancellation did not go through.
2. Wait for your next billing cycle and check your statement.
   • If you cancelled on the 15th and your billing date is the 20th, watch that date carefully.
   • If you see a charge on your credit card or bank account after you cancelled, do not panic - you have consumer protections (see the section on Philippine law above).
3. If you are charged after cancellation, act fast.
   • Contact MyPerfectResume support with a copy of your cancellation confirmation and ask for an immediate refund.
   • If they refuse within 5 business days, file a chargeback with your bank or card issuer.
   • File a complaint with the DTI if the company continues charging you.
4. Keep all cancellation emails and screenshots forever.
   • Organize them in a folder on your computer or cloud storage (Google Drive, OneDrive) with a clear naming scheme.
   • You may need these as evidence if a dispute arises months or years later.

Refunds: what you can expect and how to request one

Cancellation and refunds are different. Cancelling stops future charges, but it does not automatically return money for charges you have already paid.

Refund eligibility and timelines

MyPerfectResume does not clearly publish a refund policy in publicly available sources, which is a red flag under Philippine consumer law. However, most resume builders offer refunds if you cancel within 7-14 days of your purchase. If you signed up for the 14-Day Premium Access plan today, you likely have a 14-day window to request a refund - but you must ask for it explicitly.

To request a refund, email customerservice@myperfectresume.com within 14 days of your initial charge and say: "I purchased [plan name] on [date] for ₱[amount]. I request a full refund because [reason: I did not use the service / I found a free alternative / I did not authorize auto-renewal terms]." Include a screenshot of your purchase receipt if you have one.

Pro tip: Mention the Consumer Act of the Philippines in your email if MyPerfectResume fails to clearly disclose renewal terms before billing. This signals that you know your rights and makes the company more likely to refund you without escalation.

If MyPerfectResume refuses your refund

If the company refuses a refund or does not respond within 10 business days, you can escalate:

• Chargeback: Contact your bank or credit card company and request a chargeback (reversal of the charge). Provide your cancellation confirmation and refund request email as proof.
• DTI complaint: File a written complaint with the Department of Trade and Industry National Adverse Publicity and Warranty Board. Include all documentation: receipts, cancellation emails, refund requests, and proof of non-response.
• Small claims court: If the amount is significant (over ₱5,000), you can file a case in small claims court. The Consumer Act gives you the right to recover the amount plus attorney's fees in many cases.

Stopee has guided consumers through all three of these escalation paths, and they work - but they require patience and documentation. Start with the chargeback because it is the fastest.

Common cancellation mistakes and how to avoid them

Getting cancelled matters less than staying cancelled. These are the traps that trap people.

Mistake 1: pausing instead of cancelling

MyPerfectResume sometimes offers a "Pause subscription" option that feels safer than cancelling. Do not use it. Pausing freezes your subscription but does not turn off auto-renewal - when the pause ends, you are automatically charged again without warning.

Mistake 2: cancelling through the app instead of account settings

The MyPerfectResume mobile app does not have a subscription cancellation button. Users who look for it in the app settings, find nothing, assume they are stuck, and give up. The cancellation option is in your web account under Subscription/Billing - or through Apple/Google settings if you subscribed on mobile.

Mistake 3: not waiting for confirmation

Many users click the cancel button, see a page change, assume it worked, and leave without waiting for a confirmation email. Some versions of the site show a final confirmation prompt that you must click to complete the cancellation. If you click cancel but never see a "Cancellation complete" or "No active subscription" message, the process is not finished.

Mistake 4: cancelling but forgetting to download files

Your resume stays in your MyPerfectResume account as long as you are subscribed. After cancellation, data retention is unclear - the company might delete your files after 30 days or keep them indefinitely. Do not risk it. Download everything before you cancel.

Mistake 5: using a temporary email address for the account

If you signed up with a temporary email, a work email you no longer use, or an email you are about to delete, you will not receive cancellation confirmations. Use your primary personal email when setting up any subscription.

Mistake 6: ignoring post-cancellation charges

Some users cancel successfully but then see a charge a few weeks later and assume it is a mistake or old billing. It is not - it is either a failed cancellation or a sign that auto-renewal reactivated somehow. Do not ignore this. Contact the company immediately and file a chargeback if they do not refund you within 5 days.

Cancellation checklist for MyPerfectResume

Use this checklist to ensure you cancel correctly and protect yourself:

Why you should choose cancellation and alternative resume builders

Cancelling MyPerfectResume makes sense if you only needed it once, cannot afford the recurring cost, or found a better tool. Here are the realistic reasons to cancel versus reasons to keep the service:

Free and paid alternatives in the Philippines include Canva (resume templates), Google Docs (free templates), LinkedIn Resume Assistant, Indeed Resume Builder, and Novoresume. Most of these are free or one-time payment, not subscriptions - which is why many Filipino job seekers prefer them to MyPerfectResume.

Contact information and escalation address for MyPerfectResume

If cancellation fails or the company refuses to acknowledge your request, use these official contact points to escalate:

MyPerfectResume customer support

• Email: customerservice@myperfectresume.com
• Phone: (855) 213-0348 (U.S. number; international rates apply from Philippines)
• Website support: myperfectresume.com/contact-us
• Support hours: Published in CST (Central Standard Time); no Philippines-specific support available

MyPerfectResume corporate addresses

• U.S. headquarters: San Francisco, California (used for legal notices and general contact)
• Alternative address: Guaynabo, Puerto Rico (listed in company profile sources)

If MyPerfectResume ignores you, escalate to these authorities

• Department of Trade and Industry (DTI): File a complaint with the National Adverse Publicity and Warranty Board. Visit dti.gov.ph or call 02 8 928-0000 for guidance.
• Your bank or credit card company: File a chargeback if you were charged after cancellation. Provide your cancellation confirmation and refund request as evidence.
• Philippine National Police Anti-Cybercrime Group (ACG): If the charges are fraudulent or the company has scammed you, file a cybercrime complaint at antiphishing.org.ph.

Final summary: stay protected and cancel with confidence

Cancelling MyPerfectResume is straightforward if you follow the steps in this guide. Use your web account for the fastest cancellation, request confirmation by email, and screenshot everything. Download your resumes before cancelling, and monitor your bank statement after cancellation to catch any unauthorized charges.

Remember that the Consumer Act of the Philippines protects you - if MyPerfectResume continues charging you after you cancel, you have the right to demand a refund, file a chargeback, or escalate to the DTI. Stopee has helped thousands of Filipino consumers cancel recurring subscriptions and recover wrongful charges, and your cancellation is backed by law.

The moment you decide you do not need MyPerfectResume anymore, act immediately. Do not wait for the next billing cycle or hope the charge goes away. Cancellation only takes 5-10 minutes, and at Stopee we believe every consumer deserves to know how to take back control of their subscriptions. Cancel today, verify tomorrow, and move forward with confidence knowing you stopped paying for a service you no longer use.