Manage Roam Research

How to cancel roam research before your next billing date in the philippines

What is roam research and why you might want to cancel

Roam Research is a subscription-based note-taking platform designed around bidirectional links, graph visualisation, and collaborative knowledge management. The service appeals to researchers, students, writers, and teams who need to connect ideas across interconnected notes rather than use a simple note-taking app.

The platform is operated by Roam Research, Inc., headquartered in Leeds, Utah, USA. Unlike competitors such as Notion or Obsidian, Roam Research does not offer a free plan. This means every user pays a monthly subscription to access any features at all.

Pricing and what you pay for in the philippines

Roam Research charges in US dollars, so your actual cost in Philippine pesos depends on your bank or payment provider's exchange rate. The standard monthly subscription starts at USD 15.00, which converts to approximately ₱840 at current rates, though this fluctuates daily.

When you subscribe, you receive unlimited private graphs, unlimited collaborators, API access, and cloud storage for your knowledge base. If you only need basic note-taking features, this price point can feel expensive compared to free alternatives available in the Philippines.

Why philippine users cancel roam research

Filipino users most often cancel Roam Research because the monthly cost accumulates faster than expected, the learning curve proves steep for casual note-takers, or they discover free alternatives that meet their needs without the subscription burden.

Support response times are also a friction point. Roam Research operates on US business hours (Monday to Friday, 9am to 5pm PT), which means Philippine users typically wait 12 to 16 hours for email replies. If you need urgent help, that delay can be frustrating.

Additionally, Stopee has found that many users underestimate their actual usage and cancel before unlocking the platform's full potential, while others simply run out of budget during tight financial months and need to pause their subscription immediately.

Your consumer rights when cancelling roam research

What the consumer act of the philippines says about subscriptions

Under Republic Act No. 7394 (the Consumer Act of the Philippines), you have the right to cancel any subscription service. The law protects you from unfair or deceptive billing practices and requires companies to honour cancellation requests without unnecessary delay or hidden penalties.

Section 100 of the Consumer Act specifically addresses automatic renewal clauses. The company must provide you with a clear, separate disclosure of all material terms before you subscribe, including the cancellation method, the exact date your subscription renews, and the total cost. If Roam Research does not make these terms crystal clear, you have legal grounds to dispute any charges.

If the company charges you after you cancel, or if cancellation takes longer than stated, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Complaint Division. Stopee recommends documenting all cancellation emails and payment receipts as evidence.

Your right to a refund under philippine law

If you are charged after submitting a valid cancellation request, you are entitled to a refund of those unwanted charges. The company has 30 days to process your refund or you can escalate to the DTI.

For unused subscription periods, Philippine consumer law does not automatically guarantee a pro-rata refund unless the service was terminated due to the company's fault. However, many SaaS companies offer partial refunds as a goodwill gesture. Always ask.

Stopee advises you to keep email confirmations, screenshots of cancellation pages, and bank statements showing when charges were debited. These become critical if you need to dispute a charge with your bank or file a DTI complaint.

How to cancel roam research step by step

Prepare your account before cancelling

Before you hit the cancel button, take these protective steps to safeguard your data and ensure a clean cancellation process.

1. Log into your Roam Research account at roamresearch.com
2. Navigate to your account settings or profile menu, usually found in the top right corner
3. Take a screenshot of your current subscription plan and the exact billing date listed on your account
4. Export all important graphs and notes to your computer
   • In Roam Research, open each graph you want to save
   • Look for an export option (usually "...more" menu or settings)
   • Download as HTML, markdown, or JSON format
   • Save the files in a clearly labelled folder on your computer or cloud storage
5. Review the email address attached to your Roam Research account and ensure it is active and monitored
6. Locate and save any recent payment receipts or bank statements showing Roam Research charges

Warning: Roam Research does not publish a clear data retention policy for cancelled accounts. Once your subscription ends, you may lose access to your graphs within days or weeks. Always export first.

Cancel through your roam research account

The primary cancellation route is through your web account on the official Roam Research website.

1. Go to roamresearch.com and log in with your email and password
2. Click on your user avatar or profile icon, usually in the top right corner
3. Select "Account", "Settings", or "Subscription" from the dropdown menu
4. Look for a "Billing" or "Subscription management" section
5. Find the "Cancel subscription" or "Downgrade" button
   • If you see a "Pause" option, you can pause instead of cancelling if you want to return later
   • If you see multiple plan options, Roam may ask you to downgrade first before cancelling completely
6. Click "Cancel subscription" and confirm on the pop-up window
7. Review the cancellation summary, which should list your final billing date
8. Submit the cancellation request

Pro tip: If you do not see a cancel button after step 4, the interface may have changed. Go directly to roamhq.com/support and submit a support ticket requesting cancellation. Include your account email and ask for written confirmation of the cancellation date.

Confirm your cancellation in writing

After you submit the cancellation through the web form, you should receive an on-screen confirmation message and a follow-up email within 24 hours.

1. Check your email inbox (including spam folder) for a confirmation from Roam Research within 24 hours
2. The email should state your cancellation date and when your access will end
3. If no email arrives within 24 hours, contact Roam Research support immediately
   • Email: support@roam.co
   • Mention your account email, the exact time you clicked cancel, and ask for written confirmation
   • Reference your cancellation request and ask for an estimated response time
4. Save the confirmation email in a folder labelled "Cancellations" or print it as a PDF
5. Respond to the confirmation email with a brief message: "Please confirm that my subscription will not renew on [insert next billing date]"

Warning: Do not assume your cancellation is complete just because you clicked a button. The most common cancellation mistake is failing to receive written confirmation. Stopee strongly recommends you obtain proof before trusting that your subscription has ended.

What happens after you cancel roam research

Your access timeline after cancellation

Understanding your final access window protects you from being locked out of your data without warning.

After you cancel, you retain full access to your Roam Research account until your current billing period ends. For example, if you cancel on 15 March and your renewal date is 1 April, you can use Roam Research until 31 March at 11:59pm PT.

On the renewal date, your account automatically reverts to a read-only or limited state. You will no longer be able to create new notes, edit existing ones, or invite collaborators. The exact restrictions depend on Roam Research's post-cancellation policies.

Stopee advises you to export all remaining notes and graphs during your final week of access. After your subscription lapses, data recovery may not be possible or may require contacting support and potentially paying a reactivation fee.

Managing your data after cancellation

1. Open Roam Research one final time during your active period (before renewal date)
2. Check for any graphs or notes you missed during the initial export
3. Export any new or updated content to your computer
4. Download collaboration history or shared notes if they are important for work or school
5. Take screenshots of any graphs or visual note structures you want to remember
6. Delete or archive any sensitive personal or work information if you prefer not to risk post-cancellation data exposure

Refund eligibility and how to request a refund

When roam research will refund you

Roam Research's refund policy is not transparently published in public sources, which is why Stopee recommends you ask directly before cancelling.

Generally, software-as-a-service (SaaS) companies in the US refund charges made after a valid cancellation request, but not for time already used. If you cancel on day 5 of a 30-day billing cycle, most companies will not refund the remaining 25 days unless there is an error on their side.

However, under the Consumer Act of the Philippines, if you can prove that Roam Research continued charging after you submitted a cancellation request, you have the right to a full refund of those unauthorised charges.

How to request a refund from roam research

1. Check your bank or payment provider statement to confirm the exact date and amount of any unwanted charges
2. Locate your cancellation confirmation email from Roam Research
3. Email support@roam.co with the subject line: "Refund request for account [your email]"
4. Include the following details:
   • Your Roam Research account email address
   • The date you submitted your cancellation request
   • The date(s) of any charges made after your cancellation
   • The amount charged in USD and the corresponding PHP conversion
   • Your cancellation confirmation email (copy and paste or attach)
   • A clear statement: "I request a refund for charges made after my cancellation request on [date]"
5. Send the email and wait for a response within 5 to 7 business days
6. If Roam Research refuses or does not respond within 14 days, escalate to the DTI Consumer Complaint Division

Pro tip: Most companies respond faster if you remain polite and professional. State facts clearly: "Charge of USD 15.00 appeared on 1 April after I cancelled on 25 March." Avoid accusatory language.

Common mistakes when cancelling roam research

Cancellation mishaps are frustrating, but they are entirely avoidable if you know where other users stumble.

Forgetting to export your notes before cancelling

The single biggest regret among Roam Research users who cancel is realising too late that they did not export their notes. Once your subscription ends and you lose access, recovery is difficult and may be impossible.

Your solution: complete all exports during the "Prepare your account" section above. Do not skip this step.

Not receiving or ignoring the cancellation confirmation email

Many users cancel, see a web page confirmation, and assume the job is done. Then they are shocked when charged again the following month.

Your solution: wait for an email confirmation. If it does not arrive within 24 hours, email support@roam.co immediately and ask for proof. Keep that email for your records.

Cancelling too close to the renewal date

If you cancel on 28 March and your renewal date is 30 March, some payment processors may have already authorised the charge. You then have to request a refund instead of preventing the charge altogether.

Your solution: cancel at least 5 days before your renewal date. Check your exact renewal date in account settings before you cancel.

Confusing cancellation with downgrade

Roam Research may offer a free tier or lower-cost plan in the future. If you click "Downgrade" instead of "Cancel subscription", you are switching plans, not ending your subscription. You will continue to be charged.

Your solution: always click "Cancel subscription" if you want to stop paying entirely. Downgrade only if you want to keep a free or cheaper version active.

Cancellation checklist for roam research users

Use this checklist to ensure your cancellation is complete and protected.

Comparing roam research to free and paid alternatives

Why you might switch from roam research

If you are cancelling because of cost, learning curve, or unmet features, Stopee recommends comparing Roam Research to these popular alternatives available to Philippine users.

If you cancel Roam Research and switch to Obsidian or Logseq, your exported notes can be imported directly, so you will not lose your data.

How to contact roam research for cancellation support

Official contact details

If you need help cancelling or have questions about your subscription, use these official Roam Research contact methods.

Email support: support@roam.co

Support website: roamhq.com/support

Business hours: Monday to Friday, 9am to 5pm PT (which is 12:00am to 8:00am PT+8 Philippine time)

Mailing address: Roam Research, Inc., Leeds, Utah, USA. (No specific cancellation mailing address is published; use email instead.)

Warning: There is no live chat support for Roam Research. Email is the only direct contact method. Expect responses within 24 to 48 hours during business days, but the US time zone means Philippine inquiries may take longer.

Escalation if roam research does not respond

If Roam Research does not respond to your cancellation request within 14 days, or if they refuse to cancel your account, you have a right to escalate your complaint under Philippine consumer law.

1. Document all emails, dates, and attempts to cancel your subscription
2. Take screenshots of your cancelled account (if visible) and billing statements
3. File a complaint with the DTI Consumer Complaint Division:
   • Visit dti.gov.ph for complaint procedures
   • Contact your regional DTI office or use their online complaint system
   • Include all evidence: emails, screenshots, payment records, cancellation request date
4. Request a refund of all unauthorised charges made after your cancellation date
5. If the DTI cannot resolve the matter, you may pursue a small claims case at the Barangay level or local courts

Stopee has helped thousands of consumers cancel subscriptions when companies refuse to cooperate, and escalation to the DTI is a powerful, low-cost tool available to you in the Philippines.

Final thoughts on cancelling roam research

Cancelling Roam Research is straightforward if you follow the steps in order and keep written proof of your cancellation. The biggest risks are losing your exported data and failing to receive confirmation, both of which you can prevent by preparing in advance.

Remember that under the Consumer Act of the Philippines, you have the right to cancel any subscription without penalty, and you have the right to a refund of any charges made after your cancellation takes effect. Do not let a company keep charging you after you have asked to cancel.

If you run into trouble, Stopee recommends you document everything, contact support with your full details and dates, and escalate to the DTI if the company refuses to cooperate. You deserve clarity, prompt cancellation, and peace of mind. Stopee is here to support your consumer rights every step of the way.