Manage Roam Research

How to cancel roam research and protect your data in canada

Understanding roam research before you cancel

Roam Research is a cloud-based note-taking and knowledge-management platform that uses bidirectional linking and graph-style organization to help you build interconnected knowledge bases. You access it through the web, desktop clients, and mobile apps, with subscription plans for both individual and pro users.

The service operates as a paid subscription, billed primarily in USD through Roam's website. If you subscribed through Apple's App Store or Google Play, your billing flows through those platforms instead, which affects how you cancel and request refunds.

Whether you're leaving because you've found a better fit, want to reduce subscriptions, or simply no longer need the service, Stopee understands that cancellation should be straightforward. This guide walks you through your options, your rights as a Canadian consumer, and the steps to exit cleanly without losing your work.

What roam research costs and who it's for

Prices convert from USD and vary slightly with exchange rates and applicable taxes in your province. Annual and Believer plans lock you into longer commitments, which matters when you decide to cancel.

Why you might want to cancel roam research

You might cancel for several legitimate reasons: the software doesn't fit your workflow, you've switched to a competitor like Obsidian or Logseq, you're cutting subscription costs, or your note-taking needs have changed.

If you bought an annual or Believer plan and now regret it, Stopee knows that cancellation confusion can make you feel trapped. The truth is that you have options in Canada, and understanding them puts you back in control.

When cancellation makes sense

• You've completed a project and no longer need active access
• You want to test a competitor before committing further
• Your monthly budget requires cutting non-essential tools
• You discover a feature gap that blocks your productivity
• You signed up during a trial and were auto-charged after it ended

When you might want to pause instead

• You're taking a sabbatical but plan to return in 6 months
• You're unsure whether Roam fits your long-term workflow
• You want to preserve your graphs and workspace without losing progress

Roam does not publicly offer a pause feature, so cancellation is the only way to stop billing. However, you can export your data and keep it before you cancel, then resubscribe later if you choose.

Your consumer rights in canada and what they mean

Canadian consumer protection law gives you specific rights when buying digital services online, and Stopee believes you should know exactly where you stand before taking action.

The cooling-off period for digital purchases

Under the federal Consumer Protection Act and most provincial laws, you have a right to cancel a contract within 14 days of purchase for goods or services bought at a distance (including online). However, this right does not apply if you have already received and used the digital service.

Roam Research does not explicitly offer a statutory 14-day refund window in its published terms. This means that if you cancel after the trial ends or after using the service, Roam can legally refuse a refund unless they choose to offer one. If you cancel within 14 days of initial purchase without having used the service extensively, you have a stronger legal case for requesting a refund under distance-selling rules.

Refund rights for annual and long-term plans

If you purchased an annual or Believer plan and want to cancel mid-cycle, Roam's terms may hold you liable for a portion of the remaining fees. Some vendors in Canada include a "50% of remaining period" penalty for early cancellation of yearly commitments. You should check your order confirmation or account settings to confirm whether this applies to your subscription.

If Roam refuses a refund and you believe you have a legal claim under the Consumer Protection Act, you can escalate to your provincial consumer protection office or the Competition Bureau. Stopee recommends keeping copies of all order confirmations, payment receipts, and email correspondence with Roam support.

App store and google play purchases

If you subscribed through Apple or Google, your refund rights are governed by Apple's or Google's policies, not Roam's. Both platforms allow refunds within 14 days of purchase in many cases. You must request refunds through the App Store or Google Play app on your device, not through Roam directly.

How to cancel roam research step by step

Cancellation methods differ depending on where you subscribed, and Stopee walks you through each path so you don't miss a step.

Cancel a web subscription (direct from roam's website)

1. Sign in to your Roam Research account at roamresearch.com with your email and password.
2. Click on your profile or account icon (usually in the top-right corner).
3. Navigate to Account settings or Billing settings from the menu.
4. Look for a "Subscription" or "Plan" section showing your current plan and renewal date.
   • Pro tip: Note the renewal date now; your access continues until the end of that billing period.
5. Click "Cancel subscription" or "Downgrade" (wording varies by account type).
6. Roam may ask you why you're leaving. Fill in feedback if you wish, but it's optional.
   • Warning: Do not confuse "downgrade" with "cancel." Downgrade keeps you on a free plan; cancel stops all billing.
7. Confirm your cancellation by clicking the final confirmation button.
8. You should receive a confirmation email within a few minutes to the address on file.
9. Save this email as proof of cancellation for your records.

Important: Cancellation through the web portal takes effect at the end of your current billing period, not immediately. If you paid for an annual plan, you keep access until the next annual renewal date. Your data remains intact unless you separately request account termination.

Cancel an app store subscription (iPhone and iPad)

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Select "Subscriptions" from the menu.
4. Find "Roam Research" in the list of active subscriptions.
   • Pro tip: If you don't see Roam here, you may not have subscribed through the App Store; check the web portal instead.
5. Tap "Roam Research" to open subscription details.
6. Tap "Cancel Subscription" at the bottom of the screen.
7. Follow Apple's confirmation prompts. You may be offered a discount to retain your subscription; ignore this unless you want to stay.
8. Apple will send you a cancellation confirmation email.
9. Your access continues until the end of your current billing cycle; after that, you lose subscription features.

Refund note: If you cancel within 14 days of initial purchase and have not used the app, Apple may automatically issue a refund. Refunds after 14 days are at Apple's discretion and are rarely granted for subscriptions. Request a refund through the same menu by tapping "Report a Problem" next to your Roam transaction history if needed.

Cancel a google play subscription (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Manage subscriptions" or "Subscriptions."
4. Find "Roam Research" in your active subscriptions list.
5. Tap on "Roam Research."
6. Tap "Cancel subscription."
7. Google will ask you to confirm and may offer a retention discount; select "Cancel subscription" again to confirm.
8. Check your email for a cancellation confirmation from Google Play.

Refund note: Google Play allows refunds within 48 hours of subscription purchase in most cases. Beyond that window, refunds are discretionary. If you want to request a refund, go to Google Play's order history, find the Roam charge, and select "Report a problem" to contact Google's support team.

Cancel by postal mail (certified letter)

If you prefer not to use the online portal-or if you believe you have a refund claim-you can send a cancellation request by certified mail.

1. Write a clear cancellation letter that includes:
   • Your full name and email address associated with your Roam account
   • Your Roam account username (if known)
   • The date you started your subscription
   • The words "I request cancellation of my Roam Research subscription, effective immediately" (or "effective end of my current billing cycle" if you prefer)
   • The date you wrote the letter
   • Your signature
2. Send the letter by Canada Post Xpresspost or another tracked service (keep your tracking number and receipt).
3. Mail it to the address listed at the end of this guide.
4. Allow 5-10 business days for delivery and processing.
5. Follow up with Roam support (support@roamresearch.com) if you don't see a cancellation confirmation within 2 weeks, referencing your mailing date and tracking number.

Pro tip: Certified mail creates a legal paper trail if you later dispute a charge with your bank or credit card company. This method is slower but stronger in a dispute.

What happens after you cancel

Cancellation can feel like a sudden loss, especially if you've invested time building knowledge graphs in Roam. Stopee knows you want to protect your work, so let's walk through what actually happens to your data and access.

Your access and data after cancellation

When you cancel a Roam subscription, your paid features remain active until the end of your billing cycle. You can still log in, view your graphs, and read your notes during that time. After the billing cycle ends, you lose write access and most collaborative features, but your data does not automatically delete.

You can view your workspace in a read-only state after expiration if Roam's free tier allows, but you cannot edit or add new notes. This grace period gives you time to export your work before losing active access.

How to export your data before the deadline

1. Log in to your Roam account while you still have access (before the cancellation date takes effect).
2. Open the workspace or graph you want to export.
3. Click the three-dot menu (or "More" button) in the top-right corner.
4. Select "Export" and choose your preferred format (most users choose JSON or EDN for full data portability).
5. Download the exported file to your computer and save it to a backup location (cloud storage, external drive, or both).
6. If you have multiple graphs, repeat this process for each one.
7. Keep these files indefinitely; they contain your complete note-taking archive.

Warning: Do not wait until your cancellation takes effect to export. Export while you have active access, so you retain full functionality and can verify the export succeeded.

Account termination vs. subscription cancellation

Cancelling your subscription and terminating your account are two separate actions. If you cancel your subscription, your account still exists and your data persists. If you want to completely delete your account and all data, you must request account termination separately.

To request full account termination, email support@roamresearch.com and write: "I request permanent termination of my Roam Research account (username: [your username]). Please place my account on the deletion schedule." Roam will place your account in a 60-day deletion window. After 60 days, your account and all associated data are permanently erased and cannot be recovered.

Pro tip: Request account termination only if you are certain you will never need your data again. If there is any chance you might want to access your notes in the future, keep your account active (without paying) or export all data first.

Refund options and what to expect

Refunds are the most stressful part of cancellation, and Stopee believes transparency here is essential to your peace of mind.

Refunds for web purchases through roam

Roam Research does not publicly commit to a statutory 14-day cooling-off refund in its standard terms of service. This means refunds are handled on a case-by-case basis by their support team and are not guaranteed.

Your best chance of getting a refund is if you fall into one of these categories:

• You purchased within the last 14 days and have not meaningfully used the service
• You were charged after a free trial ended without your explicit consent to renew
• Roam's service has a serious bug or outage that prevented you from using your account
• You can demonstrate that Roam's marketing misrepresented a feature you relied on

To request a refund, email support@roamresearch.com with your order number, the date of purchase, and a clear reason for the refund request. Include any evidence (trial screenshots, service downtime confirmations, etc.) that supports your case. Roam's support team typically responds within 3-5 business days, but there is no timeline guarantee.

Warning: If you purchased an annual or Believer plan, Roam's terms may obligate you to pay 50% of the remaining period's fees if you cancel early. Check your confirmation email or account settings for this liability clause before requesting a refund.

Refunds for app store purchases

Apple processes refunds for App Store subscriptions through its own system, not through Roam. You must request a refund directly from Apple, either through the App Store app or by contacting Apple Support.

Apple's policy allows refunds within 14 days of purchase. After 14 days, refunds are discretionary and rarely approved for subscriptions, especially if you have actively used the service. To request a refund:

1. Open the App Store and go to your Subscriptions.
2. Tap on Roam Research.
3. Select "Report a Problem" or "Request Refund."
4. Choose a reason (e.g., "I did not authorize this charge" or "The app did not match description").
5. Submit your request and wait for Apple's response, typically within 1-3 business days.

Refunds for google play purchases

Google Play has a 48-hour refund window for subscription purchases. After 48 hours, you can still request a refund through the "Report a problem" feature, but Google will make the final decision, and approval is unlikely for active users.

To request a refund:

1. Open Google Play Store and go to Manage subscriptions.
2. Tap on Roam Research.
3. Select "Manage" or "Cancel," and look for a "Report a problem" option.
4. Explain your reason and submit.
5. Google will email you within a few days with a decision.

Common cancellation mistakes to avoid

Many people cancel Roam and then realize they skipped a critical step-and that's frustrating when your options are limited. Stopee has seen these mistakes repeatedly, and they are all preventable.

Forgetting to export your data first

The biggest mistake is cancelling without exporting your graphs, notes, and data. Once your subscription expires, you may lose write access, and after account termination, everything is gone forever. Export all your data while your account is active and you have full access. This takes 10 minutes and saves you from potential regret.

Confusing cancellation with account termination

Cancelling your subscription does not delete your account. Your account and data persist indefinitely unless you request termination. If you cancel and later change your mind, you can resubscribe and pick up where you left off. Only request termination if you are certain you want your account and all its data permanently erased.

Cancelling through the wrong channel

If you subscribed through the App Store or Google Play, you cannot cancel through Roam's website. You must cancel through the platform where you subscribed. Many users log into Roam's web portal, see no subscription option, assume they're still billing, and end up calling support unnecessarily. Check where you originally subscribed before attempting cancellation.

Missing the billing date and overpaying

When you cancel, your access continues until the end of your current billing cycle. If you forget the exact date, you might get charged for another month. Note your renewal date before cancelling, and set a phone reminder for 3 days before that date to confirm cancellation went through. Check your payment method in your Roam account to verify no new charge has been processed.

Not requesting a refund if you qualify

Many users cancel without asking for a refund, assuming it's not possible. While refunds are not automatic, they are sometimes granted-especially within 14 days or if you have a legitimate claim. Stopee advises you to ask; the worst response is "no," and the best outcome is recovered money.

Cancellation checklist

Use this step-by-step checklist to ensure you cancel cleanly and protect your interests.

If you need further help

Roam's support team is available at support@roamresearch.com and typically responds within 3-5 business days. In your email, include your account email address, the date of your cancellation request, and any details about your issue.

If Roam refuses a refund and you believe you have a legal entitlement under Canadian consumer protection law, you can escalate to your provincial consumer protection office or the Competition Bureau of Canada. Keep all documentation-receipts, emails, screenshots, and proof of your cancellation attempt.

Contact address for postal requests

If you prefer to send a certified cancellation letter or escalate your complaint by mail:

Roam Research, Inc.
769 Foerester Street
San Francisco, CA 94127
USA

Send all mail by Canada Post Xpresspost or another tracked method, and keep your tracking number for your records.

Final thoughts: you are in control

Cancelling Roam Research should feel like a straightforward decision, not a trap. You own your data, you own your decision to leave, and you own your right to request a refund if the law supports it. Whether you're moving to Obsidian, LogSeq, Notion, or stepping away from note-taking tools altogether, Stopee believes your choice should be respected and your process should be transparent.

Export your data, cancel through the correct platform, save your confirmation email, and verify that your billing stops. If you run into resistance or unclear terms, escalate to Roam support or your consumer protection authority. Stopee has helped thousands of consumers cancel subscriptions with confidence-we understand the anxiety and confusion that can come with digital services, and we're committed to making cancellation clear, quick, and fair. If you have questions about your specific situation, visit Stopee.com for additional guides and consumer advice.