Manage Roam Research

How to cancel roam research and protect your knowledge graph in new zealand

What is roam research and why you might want to cancel

Roam Research is a graph-based note-taking platform designed to help you build a personal knowledge system by linking ideas across interconnected notes, daily journals, and research pages. Many New Zealand users rely on it for academic work, project management, and long-term knowledge organisation using bidirectional links and block-level referencing.

However, subscription costs add up quickly, features may not suit your workflow, or you might prefer alternative tools. Whatever your reason, Stopee is here to guide you through cancelling Roam Research cleanly-without losing your data or facing unexpected charges. At Stopee, we understand that digital subscriptions can trap you if you don't know the right steps.

Who typically uses roam research

Roam appeals to researchers, writers, project planners, and students who value deep interconnection between notes. Its strength lies in query blocks, block-level references, and the ability to build knowledge graphs that reflect how your thinking evolves. If you no longer use these features or have switched to simpler tools like Obsidian or Logseq, cancelling is the logical next step.

Common reasons to cancel

You might cancel if subscription fees strain your budget, if you've found a cheaper alternative, if the learning curve feels too steep, or if you simply prefer local-first note-taking apps that don't require an internet connection. Stopee recognises that cancelling early protects both your wallet and your peace of mind.

Your consumer rights in new zealand and digital subscriptions

New Zealand consumer law does provide some protection, but digital subscriptions sit in a grey zone. Here's what you need to know before you cancel.

The consumer guarantees act and digital services

The Consumer Guarantees Act (CGA) protects you when goods or services fail to meet reasonable expectations-but it does not automatically grant a 14-day cooling-off period for digital subscriptions. Roam Research's Terms of Service do not offer an automatic refund window for unused portions after cancellation.

However, if Roam fails to deliver the service as promised-for example, if your account becomes inaccessible during your paid period-you may have grounds to dispute the charge through the CGA. Additionally, the Fair Trading Act prevents companies from using unfair contract terms that leave you unable to cancel.

Your cancellation rights

You have the right to cancel your subscription at any time, but cancellation typically takes effect at the end of your current billing cycle, not immediately. If Roam's cancellation process is deliberately hidden or makes it harder to cancel than to sign up, that breaches fair trading principles. Stopee encourages you to document your cancellation request and keep confirmation emails-these become vital evidence if a dispute arises.

Roam research pricing in new zealand dollars

Roam displays prices in US dollars, so you'll see NZD equivalents depend on current exchange rates and your payment provider's conversion fees. Below is a snapshot of Roam's plans in approximate New Zealand currency.

Current roam research plans and costs

Pro tip: If you commit to annual or five-year plans, cancellation may trigger early termination fees. Always check your contract terms before signing up for longer commitments.

Exchange rate impact on your bill

Since Roam bills in USD, the NZD amount you pay fluctuates with the exchange rate. Your credit card issuer may also apply their own conversion margin, so your actual charge could be 2-4% higher than the listed price. Before you cancel, check your bank statement to see the exact NZD amount you've been charged-this helps you calculate whether you're entitled to a partial refund.

How to cancel roam research step by step

Roam Research offers two main cancellation routes: through your in-app account settings or by contacting their support team via email. Both methods work, but each has different outcomes for your data and account.

Cancel through your roam account settings

This is the fastest method and keeps your account and data intact until your current billing period ends.

1. Open Roam Research in your web browser or mobile app and log into your account with your email and password.
   • If you've forgotten your password, use the "Forgot password?" link on the login page and reset it via email.
2. Click on your profile icon or account menu, typically located in the top-right corner of the screen.
   • Look for options labelled "Settings", "Account", or "Profile".
3. Navigate to the "Subscription" or "Billing" section within your account settings.
   • You may see a "Manage subscription" or "View billing" link.
4. Locate the cancellation or "Cancel subscription" button and click it.
   • Warning: Some platforms hide this button under an "Actions" or "More options" dropdown menu.
5. Confirm your cancellation when prompted. Roam will ask if you're certain and may offer discount codes to stay-decline these unless you genuinely want to continue.
   • Read the confirmation screen carefully; some services auto-accept cancellation, while others require a second click.
6. Screenshot or save the confirmation page and email, which includes your cancellation reference number and the date your subscription ends.
   • Store this proof in a folder or email it to yourself for future reference.

Pro tip: Cancellation via settings prevents future charges but leaves your account and data accessible until your paid period ends. You do not lose your notes immediately.

Cancel by contacting roam research support

If you cannot find the cancellation button in settings or prefer a direct conversation, email Roam's support team. This method creates a paper trail and is especially useful if you later dispute a charge.

1. Compose an email to support@roamresearch.com with the subject line "Cancellation request" or "Request to cancel subscription".
   • Include your full name, email address associated with your Roam account, and your account username.
   • State clearly: "I request cancellation of my Roam Research subscription effective immediately" or "at the end of my current billing period."
2. Do not request "account termination" unless you want Roam to delete all your notes permanently after 60 days. Cancellation and termination are different-cancellation stops billing; termination destroys your data.
   • If you only want to stop paying, use the word "cancellation".
   • If you want your account and all notes deleted, explicitly request "account termination" or "data deletion".
3. Send the email and wait for a response. Roam typically replies within 2-5 business days.
   • If you don't hear back within one week, send a follow-up email or check your spam folder.
4. Roam will confirm your cancellation or termination in their reply. Copy this confirmation email into a folder labelled "Roam Cancellation" for your records.
   • This proof is essential if you later dispute a charge with your bank or payment provider.

Pro tip: Always use email to request cancellation rather than in-app chat. Email creates a written record that holds Roam accountable if they continue billing after you've asked them to stop.

What happens after you cancel roam research

Cancellation and account termination trigger different outcomes for your data and access. Understand the distinction so you don't accidentally lose your knowledge graph.

If you cancel (stop billing only)

When you cancel, Roam stops charging your payment method at the end of your current billing cycle. Your account remains active and your notes remain accessible until that date. After your paid period expires, Roam may downgrade you to a free tier (if available) or remove access entirely-this depends on Roam's current policy and whether a free plan exists.

Before your access ends, export your entire graph to preserve your work. Stopee recommends doing this as soon as you cancel, not waiting until the last day.

If you request account termination

Account termination is permanent. Roam will flag your account for deletion, and after 60 days, all your notes, graphs, collaborations, and metadata are irreversibly erased. You cannot recover this data after deletion.

Warning: Termination is not cancellation. Only request termination if you are absolutely certain you no longer need your Roam data. If you have any doubt, cancel first and export your notes, then request termination later if you wish.

How to export your roam data before cancellation

Protect your knowledge by exporting your entire database to a portable format:

1. Log into your Roam account and open the graph you want to export.
2. Click the three-dot menu icon (typically in the top-left or top-right corner) and look for "Export" or "Database export".
3. Select "Export all" and choose a format-EDN or JSON are standard Roam formats; Markdown is also available for broader compatibility.
4. Save the exported file to your computer or cloud storage (Google Drive, Dropbox, OneDrive) with a clear filename like "Roam-backup-2024-[date].json".
5. Verify the file downloaded successfully and contains your notes by opening it in a text editor or importing it into a backup app.

Stopee cannot stress this enough: export your data before your paid period expires, not after. Once your subscription ends and Roam downgrades or deletes your account, exporting may no longer be possible.

Refund policy and what you should know

Roam Research generally does not issue refunds for unused portions of your subscription after cancellation. However, New Zealand consumer law offers some leverage in specific circumstances.

Standard refund policy at roam

Roam's Terms of Service state that cancelled subscriptions do not entitle you to refunds for remaining days in your billing cycle. If you cancel on the first day of a monthly subscription, you forfeit access to 29 days of service with no compensation. This is common across SaaS platforms, but it doesn't mean you have no options.

When you may qualify for a partial refund

If you cancel an annual or five-year commitment early, Roam's terms may require you to pay 50% of the remaining fees as a penalty. However, you can challenge this if:

• Roam failed to deliver service during your paid period (e.g., your account was inaccessible for days).
• You discover Roam's terms are unfair-for example, if cancellation is deliberately hidden or impossible to find (this violates the Fair Trading Act).
• You are a business customer and Roam's contract terms are unconscionable (this is rare but possible).

In these cases, contact support and request a partial refund by referencing the Consumer Guarantees Act. If Roam refuses, you can escalate to the Commerce Commission or your bank's dispute resolution process.

Requesting a refund from roam

Email support@roamresearch.com with a polite but firm request:

"I cancelled my subscription on [date] after [reason: service failure, accidental charge, etc.]. I request a refund of NZ$[amount] for the unused portion of my subscription. Please advise your refund timeline and process."

Document your cancellation date, the date you discovered the issue, and any evidence of service failure. Stopee advises giving Roam 10 business days to respond before escalating.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple, but one misstep can cost you money or data. Here are the traps Stopee sees users fall into most often.

Mistake 1: confusing cancellation with termination

Many people ask to "cancel and delete everything" in one breath, only to regret it weeks later. Cancellation stops your billing; termination destroys your account and data after 60 days. Make two separate requests or explicitly state which you want.

Mistake 2: not exporting your data before the paid period ends

After your subscription lapses, Roam may remove your access to export functions. Export your graph immediately after cancelling, not on the last day of your billing cycle.

Mistake 3: forgetting to screenshot your cancellation confirmation

If you cancel via the app or web settings, take a screenshot of the confirmation page. If a charge appears after cancellation, you'll need proof that you requested cancellation. Stopee recommends also forwarding yourself a copy of your email confirmation if Roam sends one.

Mistake 4: cancelling through the app but not your account settings

Some users think deleting the Roam app cancels their subscription. It doesn't. You must cancel inside the app's settings or via email to Roam support. Deleting the app only removes it from your phone-your billing continues.

Mistake 5: paying an early termination fee without questioning it

If you committed to an annual or five-year plan and now owe a penalty, review Roam's terms and the Consumer Guarantees Act. If Roam's penalty is unreasonable or the contract term is buried in fine print, dispute it. Stopee empowers you to push back on unfair charges.

Checklist before and after cancellation

Use this list to ensure you cancel cleanly and protect your data and wallet.

How stopee helps you cancel with confidence

Cancelling subscriptions is a consumer right, but companies often make it hard. Stopee exists to simplify this process by providing step-by-step guides, tracking your cancellations, and empowering you to fight unfair charges.

At Stopee, we've helped thousands of New Zealand consumers cancel services like Roam Research, recover unexpected charges, and reclaim control of their digital subscriptions. Our guides are based on real cancellation experiences and updated as services change their policies.

Whether you need help drafting a cancellation email, understanding your refund rights, or disputing a charge, Stopee (stopee.com) is your partner. Visit Stopee today to explore more cancellation guides for other subscriptions you might want to exit.

Summary and next steps

Cancelling Roam Research protects your budget and gives you clarity. Remember: export your data first, cancel through settings or email, keep your confirmation, and monitor your bank statement. If Roam charges you after cancellation, dispute it with your bank and reference your cancellation proof.

New Zealand law supports your right to cancel, and Stopee is here to ensure you do it cleanly. For detailed guidance tailored to other subscriptions or further questions about your consumer rights, visit Stopee and browse our full library of cancellation articles and resources.