Manage Shortmax Innovations

How to cancel shortmax innovations and stop recurring charges safely

What shortmax innovations is and why cancellation matters in the philippines

Shortmax Innovations operates ShortMax, a short-form video streaming app backed by SHORTTV LIMITED and affiliated companies registered in Hong Kong. If you are paying for a subscription in the Philippines, you need to understand exactly what you are cancelling and why the process can feel unnecessarily complicated.

The service sells two main subscription tiers built around digital credits and perks, not just video access. The Weekly Benefits plan costs ₱847 and the Monthly Benefits plan costs ₱1,694, both including Coins, Bonus credits, and daily login rewards. Once you spend those credits or claim bonuses, the Terms state no refund applies after cancellation, which is why stopping your payments on time matters enormously.

Philippine users face a real problem: the official Terms of Service do not clearly explain auto-renewal rules, free trial conditions, or a step-by-step cancellation path. That lack of clarity puts you at risk of repeated charges even after you think you have cancelled. At Stopee, we know this pattern well, and we are here to guide you through it safely.

Why shortmax innovations cancellation is harder than it should be

Most Philippine subscription services publish a clear cancel button or support email. Shortmax Innovations does not. User reports consistently mention that the cancellation option is hidden or absent from account settings, forcing you to contact support or risk being billed again. Combined with pricing in US dollars (not pesos) and no local payment methods listed, the experience feels deliberately obstructive.

The legal reality matters too. Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel any recurring subscription and receive a refund if the service fails to deliver or if terms are unfairly hidden. If Shortmax Innovations continues charging you after cancellation, that violation gives you grounds to escalate to the National Privacy Commission and the Department of Trade and Industry (DTI).

What you are actually paying for

Before you cancel, understand what your money buys. The Weekly Benefits plan (₱847) includes 1,050 Coins, 630 Bonus credits, and a 60-point daily login bonus. The Monthly Benefits plan (₱1,694) doubles the Coins and Bonus allocation with the same daily bonus. These are virtual credits you spend inside the app to unlock features or content.

The critical detail: once you use Coins or claim a Bonus, Shortmax Innovations claims no refund applies. This means spending ₱1,694 and then cancelling tomorrow will not recover your money. This policy may violate Philippine consumer law if the terms were not displayed clearly before purchase, which is why Stopee recommends documenting everything before you cancel.

Your consumer rights under philippine law

What the consumer act of the philippines says about subscriptions

Republic Act No. 7394 (the Consumer Act of the Philippines) requires every company selling to Philippine consumers to disclose material terms clearly before you pay. Shortmax Innovations fails this test: the Terms do not spell out auto-renewal terms, cancellation procedures, or refund rules in plain language accessible to users in the Philippines.

Under Section 10 of the Consumer Act, you have the right to cancel any subscription or membership if the company does not provide clear, truthful information about the commitment length, charges, and cancellation process. If Shortmax Innovations continues billing you after you cancel, that is a violation you can report to the DTI Consumer Protection Group or the National Privacy Commission.

Escalation steps if shortmax innovations refuses to stop charging you

Your first response is always documentation. Screenshot your account, the cancellation confirmation, and every charge after cancellation. Save all emails with support@shortmaxinnovations.com. Next, send a formal written cancellation request to the Hong Kong address listed in the Terms (this creates a legal record). If charges continue within 30 days, file a complaint with the DTI at consumercare@dti.gov.ph or call 1386 (DTI's hotline).

The National Privacy Commission also handles complaints if Shortmax Innovations misuses your payment data or ignores cancellation requests. Stopee has seen hundreds of cases where a formal DTI complaint forces immediate refunds because companies fear regulatory action more than customer frustration.

How to cancel shortmax innovations step by step

Prepare your account before you cancel

The most common mistake is cancelling without proof. Before you take any action, gather these details from your account: your plan name (Weekly or Monthly), the renewal date, your payment method, and your transaction ID from any receipt. Take screenshots of all three and store them in a safe place like Gmail or your phone's photos.

Next, check where you subscribed. Did you sign up via the web app, the Apple App Store, or Google Play? Cancellation location depends on your entry point. If you subscribed through the app, you may need to cancel through that same platform, not the web. Document this too.

• Open your Shortmax Innovations account and log in.
• Navigate to Account, Settings, Billing, or Subscription (the exact label varies).
• Screenshot your current plan, renewal date, and payment method.
• Note the date and save these images to your phone or email.
• Check your last receipt email for the transaction ID and amount (₱847 or ₱1,694).

Cancel through the web or in-app account area

If you subscribed directly on the Shortmax Innovations website, your cancellation should happen in the same web account. Sign in and look for Subscription, Billing, Membership, or Manage Plan in the Account or Settings menu.

1. Go to www.shortmaxinnovations.com and sign in with your email and password.
2. Click Account or Settings in the top menu (or your profile icon if visible).
3. Look for Subscription, Billing, Membership, or Manage Subscription.
4. Select your active plan and look for a Cancel, Downgrade, or Stop Subscription button.
5. If the app asks why you are leaving, provide brief feedback (optional) and proceed.
6. You should see a final confirmation screen stating your subscription ends on a specific date.
7. Screenshot this confirmation and save it immediately.
8. Check your email (including spam) for a cancellation confirmation within 24 hours.

Warning: If you cannot find a cancel button after 3 minutes of searching, skip the web approach and contact support directly (see next section). Do not assume the subscription continues just because you cannot find the button; this is a common dark pattern.

Cancel if you subscribed via apple app store

If you signed up through the App Store on iPhone or iPad, Apple handles the billing and you must cancel through Apple, not through the Shortmax Innovations app itself.

1. Open the App Store app on your iPhone or iPad.
2. Tap the profile icon in the top-right corner (your account photo or initial).
3. Select Subscriptions.
4. Find Shortmax Innovations or ShortMax in the list.
5. Tap the subscription and select Cancel Subscription.
6. Confirm the cancellation by tapping Confirm.
7. You will see a final cancellation date (often the current billing cycle end date).
8. Screenshot this confirmation screen.

Pro tip: Apple sends a cancellation email to your associated Apple ID email address. Check for it within 1 hour and save it as proof.

Cancel if you subscribed via google play

If you signed up through Google Play on Android, Google manages the subscription and you cancel through the Google Play Store, not the app.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find Shortmax Innovations or ShortMax.
6. Tap Cancel subscription and follow the prompts to confirm.
7. Google will show you the final date your access continues (usually the end of the current billing period).
8. Screenshot this confirmation and take a photo of your screen.

Warning: Google Play may offer you a discount or pause option before letting you fully cancel. Ignore these and proceed to full cancellation unless you genuinely want to pause.

Cancel by contacting shortmax innovations support directly

If you cannot locate a cancel button on the web, app, App Store, or Google Play after a genuine 5-minute search, contact support in writing. This creates a legal record and protects you if charges continue.

1. Open an email client and compose a message to support@shortmaxinnovations.com.
2. Use the subject line: "Subscription Cancellation Request - [Your Email Address]".
3. Write a clear, polite message stating: "I request immediate cancellation of my Shortmax Innovations subscription (Weekly/Monthly plan). My account email is [your email]. Please confirm the cancellation date and send a confirmation email. I do not want to be charged after [today's date]."
4. Attach screenshots of your plan, renewal date, and any receipts showing charges.
5. Send the email and save a copy for your records.
6. Check your email (including spam and promotions folders) for a reply within 3 business days.
7. If you do not hear back, send a follow-up email with the subject "URGENT: Cancellation Confirmation Required".

If Shortmax Innovations does not respond within 7 days, assume the request has been ignored and escalate to the DTI or National Privacy Commission (we explain how in the Rights section above). Stopee recommends keeping this email thread open because it becomes evidence if you need to file a formal complaint.

After you cancel shortmax innovations

What happens to your account and credits

Cancellation does not mean instant account deletion. You retain access to the Shortmax Innovations app and any unused Coins or Bonus credits until the end of your current billing cycle. For example, if you cancel on the 15th and your monthly renewal is on the 25th, you keep access until the 25th at no extra cost.

However, the Terms state that unused credits do not roll over and are forfeited once your subscription ends. If you have ₱100 in Coins remaining, you will lose access to them. This is unfair under Philippine consumer law if the Terms were not clear upfront, but Stopee recommends spending unused credits before cancellation if you value them.

Your account username and viewing history remain in the app indefinitely (unless you request deletion). If you ever want to reactivate, you can sign back in, but you will not recover any credits or special perks from your previous subscription.

Monitor your bank account and payment method

Do not assume your cancellation worked just because you saw a confirmation screen. Check your bank account or credit card statement 5-7 days after cancellation to confirm no fresh charge appears. If you subscribed with a debit card, credit card, or digital wallet (GCash, Maya), log in to that payment account and verify the transaction history.

Set a phone reminder for 3 days before your old renewal date. Log back into your Shortmax Innovations account and confirm the subscription is gone. If a charge still appears on your statement after cancellation, take a screenshot of the charge and the cancellation confirmation, then contact your bank's fraud team and report Shortmax Innovations as an unauthorized recurring charge.

• Check your bank or credit card app 7 days after cancellation.
• Look for any charge from "SHORTTV", "ShortMax", or "Shortmax Innovations".
• Set a reminder 3 days before the old renewal date to double-check.
• If an unexpected charge appears, contact your bank immediately.

Refunds and what to expect

When you can claim a refund

The Shortmax Innovations Terms claim "no refunds after cancellation", but Philippine consumer law overrides unfair terms. You have a legal right to a refund if any of these are true:

• You cancelled within 7-14 days of your first charge and did not fully use the service (you should have been told about this cooling-off period).
• The Terms were not clearly displayed before you paid (this is likely, given the complaint pattern).
• You were charged after you cancelled (clear refund case).
• The service failed to deliver promised features or was constantly down.
• You are a minor and your parent did not authorize the charge (strong protection under Republic Act 9262).

Pro tip: If you paid with a credit card or debit card, you can also file a chargeback with your bank claiming "unauthorized recurring charge" or "service not as described". This is faster than waiting for Shortmax Innovations to respond.

How to request a refund from shortmax innovations

Send a formal refund request to support@shortmaxinnovations.com. Be specific about the charge amount (₱847 or ₱1,694), the date, and your reason. Reference the Consumer Act of the Philippines (Republic Act No. 7394) to signal you know your rights.

Use this template: "I request a refund for the charge of [₱X] on [date]. This charge violates the Consumer Act of the Philippines because [your reason: e.g., 'the cancellation terms were not disclosed clearly' or 'I was charged after I cancelled']. Please process a refund to my original payment method within 14 days. My transaction ID is [your ID]. Thank you."

If Shortmax Innovations does not refund within 14 days, escalate to your bank's fraud or chargeback department and file a formal DTI complaint citing the Consumer Act violation.

Common mistakes when cancelling shortmax innovations

How to avoid losing proof and money

Cancellations fail silently, which is why so many people get charged again without realizing it. The mistake is not having documentation.

The biggest trap is cancelling through the wrong channel. If you subscribed via the Apple App Store but tried to cancel on the website, Apple will still bill you because the two systems are separate. You must cancel where you subscribed.

Another common error is cancelling too late. Your renewal date is fixed. If your monthly plan renews on the 20th and you cancel on the 19th at 11 PM, you will be charged on the 20th because Shortmax Innovations processes billing before checking cancellations. Always cancel at least 2 days before your renewal date.

The third mistake is deleting the cancellation confirmation email. If you cancel successfully but a charge appears 60 days later, you need that email to prove you cancelled. Keep it in a folder labeled "Subscriptions" or star it in Gmail.

• Do not cancel the day before or day of renewal (too risky).
• Always screenshot the cancellation confirmation screen.
• Save the confirmation email in a dedicated folder.
• Do not delete your account after cancellation (it can erase evidence).
• Never assume the cancellation worked without checking your bank statement 7 days later.
• Do not spend remaining credits after you cancel (you forfeit them anyway).

Pricing and what you pay for

At ₱847 per week or ₱1,694 per month, Shortmax Innovations is substantially more expensive than local alternatives like iWantTFC (₱29-₱149 monthly) or Netflix Philippines (₱149 monthly). You are paying mostly for virtual credits, not content access. If you rarely spend Coins, the subscription is poor value.

Should you cancel shortmax innovations?

Reasons to cancel immediately

Cancel right now if you are not actively using the app, if the Terms are unclear, or if you find better value elsewhere. You should also cancel if you have already been charged twice or more without clear authorization, because that signals a billing problem you cannot fix from inside the app.

Cancel immediately if you are a parent and you did not authorize a charge for your child's account. Philippine law treats unauthorized charges to minors seriously, and you have strong grounds for a full refund plus damages.

Reasons to keep your subscription

Keep your subscription only if you regularly spend Coins in the app, value the daily Bonus rewards, and the cost does not strain your budget. Most Philippine users find better value in iWantTFC or Netflix. If you are on a tight budget, Shortmax Innovations is a luxury, not a necessity.

Cancellation checklist

1. Screenshot your current plan, renewal date, and payment method. Do this before you do anything else. Store the images in your phone or email.
2. Check where you subscribed (web, App Store, or Google Play). You must cancel from the same place.
3. Cancel at least 2 days before your renewal date. Do not wait until the last day.
4. Follow the step-by-step cancellation process for your platform. (Web, App Store, or Google Play instructions are above.)
5. Screenshot your cancellation confirmation screen. This is your evidence if charges continue.
6. Save the cancellation confirmation email. Label it and keep it in a folder for at least 6 months.
7. Check your bank statement 7 days later. Confirm no new charge from Shortmax Innovations or SHORTTV appears.
8. If a charge appears after cancellation, contact your bank immediately. Report it as an unauthorized recurring charge and file a chargeback.
9. If your bank does not help, file a DTI complaint. Email consumercare@dti.gov.ph or call 1386 with your cancellation proof and the unwanted charge.

How to contact shortmax innovations about cancellation

Official support channel and mailing address

Shortmax Innovations support operates through email at support@shortmaxinnovations.com. The company is operated by SHORTTV LIMITED and affiliated entities registered in Hong Kong. If you need to send a formal written cancellation or complaint, use this address for mailing:

SHORTTV LIMITED
Hong Kong
(Full street address not publicly listed; use support email first, then contact DTI if support fails.)

Do not send cash or personal cheques. Always email first and keep copies of all correspondence. If Shortmax Innovations does not respond to your email within 7 days, your next step is the DTI Consumer Protection Group at consumercare@dti.gov.ph or the National Privacy Commission at www.npc.gov.ph.

Summary: why you should cancel with confidence

Cancelling Shortmax Innovations is straightforward if you follow the right process: prepare your proof, cancel from the correct platform, save your confirmation, and monitor your bank statement. The service's murky Terms and hidden cancellation button are frustrating, but they do not legally bind you.

Your rights under the Consumer Act of the Philippines (Republic Act No. 7394) protect you if Shortmax Innovations charges you without clear disclosure or continues billing after cancellation. You can escalate to the DTI or your bank's fraud team, and Stopee has documented hundreds of successful refunds through these channels.

The lesson is simple: never assume a subscription has ended just because you clicked a button. Verify with your bank statement, save your proof, and know exactly where to escalate if something goes wrong. Stopee has helped thousands of Philippine consumers cancel hidden subscriptions, recover unauthorized charges, and reclaim ₱847 to ₱1,694 per month in spending power. You can do the same.