Manage Shortmax Innovations

How to cancel shortmax innovations in nigeria and reclaim your money

What shortmax innovations is and why nigerians use it

Shortmax Innovations operates Shortmax, a streaming platform specialising in short dramas and bite-sized digital entertainment. You can access the service through Apple App Store, Google Play Store, or direct web purchases, all billed in Nigerian Naira. The platform attracts viewers across Nigeria who prefer quick, engaging content they can watch on their mobile devices or computers.

The service is provided by SHORTTV LIMITED, though multiple entities and addresses exist in records. Your subscription or purchase method determines how you manage your account and, most importantly, how you cancel. At Stopee, we help Nigerians navigate these platforms with confidence, and understanding your options upfront saves frustration later.

Who operates shortmax and where they are based

SHORTTV LIMITED manages Shortmax operations. While the primary corporate address is listed in India, the service actively bills Nigerian users in Naira through both app stores and web channels. This multi-location structure means you may need to reach multiple points of contact if disputes arise.

How the service charges you

Shortmax uses three billing methods: Apple App Store subscriptions, Google Play Store subscriptions, and direct web purchases. Each method has its own cancellation process and refund pathway. You'll be charged in Nigerian Naira, making the service accessible to local users, but understanding your chosen payment method is essential before you attempt to cancel.

Your consumer rights when cancelling in nigeria

Nigerian consumer law protects you when dealing with digital services and subscriptions. The Federal Competition and Consumer Protection Act (FCCPA) 2019 establishes your right to fair dealing, transparent pricing, and dispute resolution.

What the law says about subscriptions and auto-renewal

Under the FCCPA, traders must disclose subscription terms clearly before you pay. Auto-renewal must be explicitly agreed to, and you have the right to cancel without penalty or undue burden. If Shortmax fails to honour a cancellation request or continues charging you after you've cancelled, you can escalate to the Federal Competition and Consumer Protection Commission (FCCPC), Nigeria's consumer authority.

Your right to refunds and dispute resolution

The FCCPA gives you 14 days to request a refund for digital services if you change your mind, though this may not apply to content already accessed. If you've been charged in error or Shortmax fails to deliver what you paid for, you have grounds for dispute. Stopee recommends keeping all transaction records, screenshots of charges, and emails from the platform as evidence. If the company refuses to resolve your issue, you can file a complaint with the FCCPC at www.fccpc.gov.ng.

How to cancel shortmax via apple app store

Cancelling your Apple subscription stops future charges but does not delete the app or your account. Follow these steps exactly; many users make mistakes here because they assume deleting the app cancels the subscription-it does not.

1. Open Settings on your iOS device.
   • Tap your name or Apple ID at the top of the screen.
2. Select Subscriptions.
   • You'll see a list of all active and past subscriptions linked to your Apple account.
3. Find and tap Shortmax in the subscriptions list.
   • If you have multiple subscriptions, scroll to locate it.
4. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask you to confirm the cancellation.
5. Confirm your cancellation choice.
   • You may see options to resolve billing issues; select the reason that applies if prompted.
6. Keep your confirmation screen or email.
   • Apple typically sends a confirmation email within minutes. Save this as proof.

Warning: Deleting the Shortmax app from your device does not cancel your subscription. Your next billing date will still occur unless you cancel in Settings.

Pro tip: Check your subscription immediately after cancellation; Apple's Settings should show "Cancelled" next to Shortmax. If it still shows "Active," repeat the steps or contact Apple Support.

What happens to your access after cancelling on apple

You retain access to any content you've purchased or any subscription content until the current billing period ends. Once that date passes, Shortmax cuts off your access, and you'll need to subscribe again to continue viewing.

How to cancel shortmax via google play store

Google Play subscriptions operate similarly to Apple, but the cancellation route is different. Ensure you cancel through Google Play settings, not by deleting the app, to avoid surprise charges.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
2. Select Payments and subscriptions.
   • This opens your Google Play billing dashboard.
3. Tap Subscriptions.
   • You'll see a list of all active subscriptions.
4. Find Shortmax and tap it.
   • The subscription details page opens.
5. Tap Cancel subscription.
   • Google will show you the cancellation terms and final billing date.
6. Review the message and confirm cancellation.
   • Select any applicable reason if prompted.
7. Verify the cancellation in your Play Store settings.
   • Shortmax should now appear under "Cancelled subscriptions," not "Active."

Warning: Simply deleting the Shortmax app does not stop Google from billing you. Cancellation must happen in the Payments and Subscriptions section of Google Play.

Pro tip: If you're charged again after cancelling, Google Play allows you to request a refund within 48 hours of the charge. Go back to Payments and Subscriptions, find the charge, and tap the refund button.

How to cancel shortmax direct web purchases and subscriptions

If you subscribed or made purchases directly on Shortmax's website rather than through an app store, you'll cancel through their billing portal. This method requires you to log into your account and navigate their billing settings.

1. Visit the Shortmax website and log into your account.
   • Use your email and password to access your user profile.
2. Locate your billing or subscriptions section.
   • Look for a menu labelled "Billing," "Account Settings," or "Subscriptions."
3. Find any active subscriptions or recurring charges.
   • The portal should list your subscription plan, price, and next billing date.
4. Select the option to cancel auto-renewal or manage the subscription.
   • Click or tap the button labelled "Cancel Subscription" or "Stop Auto-Renewal."
5. Follow any confirmation prompts.
   • Shortmax may ask you why you're cancelling or offer a discount to retain you.
6. Save your cancellation confirmation.
   • Take a screenshot of the confirmation page or save any confirmation email Shortmax sends.

Warning: Closing your account or deleting your profile does not automatically cancel active subscriptions on the web platform. You must cancel through the billing portal explicitly.

Pro tip: If you cannot find a self-service cancellation option on Shortmax's website, look for a "Contact Support" or "Help" button. Many platforms bury the cancellation option on purpose-persistence is key.

Formal cancellation by registered mail

If Shortmax refuses to honour your cancellation request or you need formal documentation for a dispute, send a registered letter to SHORTTV LIMITED. This creates a paper trail that protects you legally.

1. Prepare a cancellation letter.
   • Include your full name, account email, subscription ID (if available), and the date you're requesting cancellation.
   • Clearly state that you are cancelling any active subscriptions effective immediately.
   • Request written confirmation of cancellation.
2. Send the letter via registered mail to the company address.
   • SHORTTV LIMITED, India (use the most recent address from company records or the Shortmax website contact page).
3. Keep proof of posting and delivery.
   • Request a proof-of-delivery slip from the postal service.
4. Document the date you sent the letter.
   • Record this in your cancellation tracking file.
5. Wait for a response within 7-14 days.
   • Reputable companies respond to formal cancellation notices promptly.

Stopee advises keeping this registered mail evidence handy. If Shortmax disputes your cancellation or continues to charge you after you've sent formal notice, you have proof of your cancellation request when escalating to the FCCPC or your bank.

Shortmax pricing in nigeria and subscription plans

Understanding what you're paying for helps you decide whether cancellation is the right move. Here's the current pricing for Shortmax in Nigerian Naira.

If you're paying more than ₦7,900 per week or ₦19,900 per month, review your account immediately-you may be enrolled in multiple subscriptions or a higher tier than expected. Stopee recommends auditing your active subscriptions every quarter.

What happens to your account and access after you cancel

Cancellation is not deletion, and many users are surprised when access continues briefly or when they realise they can't get their data back later. Here's what actually happens when you cancel.

Your access timeline after cancellation

After you cancel, you keep access to purchased or subscribed content until the end of your current billing period. If your subscription renews on the 20th of the month and you cancel on the 5th, you retain access until the 20th. On the 21st, you lose access unless you resubscribe. This applies across all platforms: Apple, Google Play, and web.

Auto-renewal stops, but charges may continue

Cancelling prevents future auto-renewals. However, any charge that already processed for the current period is non-refundable unless a billing error occurred. If you see a charge after you've cancelled, contact Shortmax support and your bank immediately.

Your account and data remain intact

Cancelling your subscription does not automatically delete your account or viewing history. Your profile, saved content, and purchase records stay in Shortmax's system. If you want complete removal, you must request account deletion separately-contact Shortmax support or look for an account deletion option in your settings. Keep in mind that some platforms do not delete data immediately; they may retain it for legal or business purposes.

Will you get a refund from shortmax

Refunds depend on how you paid, when you're requesting the refund, and whether a billing error occurred. Stopee has helped thousands of consumers navigate refund policies and recover money owed.

Refunds for apple app store purchases

Apple App Store handles all refunds for subscriptions and in-app purchases made through iOS. Shortmax cannot issue these refunds directly. You request a refund through Apple by going to Settings > [Your Name] > iTunes & App Store > Request a Refund. Apple processes refunds within 5-10 business days if approved. You have 14 days from purchase to request a refund, though approval depends on whether you've accessed the content extensively.

Refunds for google play purchases

Google Play processes all refunds for Android subscriptions and purchases. Open the Google Play Store, go to Payments and Subscriptions > find the charge, and tap Request a Refund. Google typically approves refunds within 48 hours if requested within 48 hours of the charge. After 48 hours, approval becomes unlikely unless a billing error or fraud is involved.

Refunds for direct web purchases

One-time digital purchases made directly on Shortmax's website are generally non-refundable after you've accessed the content. However, if a billing error occurred-such as being charged twice for the same drama pack or being charged in error-Shortmax should refund you. Contact Shortmax support via their website with proof of the error: screenshots of charges, transaction IDs, and your account statement. Stopee advises keeping all documentation for at least 90 days.

Subscription refunds under nigerian law

The Federal Competition and Consumer Protection Act grants you a 14-day cooling-off period for digital services. However, this typically applies if you haven't accessed the service. Once you've streamed content, the refund window usually closes. If Shortmax misrepresented the service, failed to deliver what you paid for, or continued charging after cancellation, you have grounds for a dispute claim with the FCCPC.

Common mistakes people make when cancelling shortmax

Cancelling a subscription can feel straightforward until a charge appears weeks later. Knowing where users typically slip up protects your wallet and your time.

Deleting the app instead of cancelling the subscription

The most expensive mistake: removing Shortmax from your phone and thinking you're done. The app and the subscription are separate. Deleting the app is like throwing away a bill without paying it-the bill still exists. Your bank or app store still processes charges every week or month. Always cancel through Settings (Apple), Payments and Subscriptions (Google Play), or the web billing portal before you delete anything.

Cancelling without confirming it went through

You tap "Cancel Subscription," see a page change, and assume it's done. Take a screenshot or save the confirmation email. If Shortmax charges you again and you have no proof of your cancellation attempt, disputing the charge becomes harder. Confirmation is your receipt-keep it.

Forgetting to cancel across multiple platforms

If you subscribed to Shortmax on both your iOS device and Android phone, you have two separate subscriptions. Cancelling one does not cancel the other. Audit all your devices and payment methods. At Stopee, we recommend creating a spreadsheet of every subscription you hold and the platform where it's active.

Not requesting a refund immediately after cancelling

If you cancel on the last day of your billing period, a charge may still process on that same day. You have a narrow window-usually 48 hours for Google Play, up to 14 days for Apple-to request a refund. Wait longer and you lose your chance. Act fast.

Ignoring charges that appear after cancellation

Billing glitches happen. If Shortmax or your app store charges you after you've cancelled, contact support immediately rather than hoping it resolves itself. The longer you wait, the weaker your dispute claim becomes. Document the charge, note the date, and escalate to your bank within 60 days if Shortmax refuses to refund.

Your cancellation checklist for shortmax

Use this checklist to ensure you've covered every step and you've protected yourself legally.

Reviews and what real nigerians say about cancelling shortmax

Real users have experienced Shortmax's cancellation process and left feedback. Understanding their experiences prepares you for what you might encounter.

Users consistently report that cancelling via the app stores is straightforward once you know where to look-the main complaint is that the cancellation option is hidden in Settings rather than prominently displayed in the app itself. Several users mention that they cancelled successfully on one platform but forgot they had an active subscription on another device, leading to surprise charges. Others praise Shortmax for honouring cancellation requests quickly and stopping charges within one billing cycle. However, a small number of users report that they cancelled via the web portal but still received charges; in these cases, escalating to their bank resolved the issue. Overall, the service has a 4.5 out of 5-star rating in Nigeria, with most negative reviews citing unclear cancellation processes rather than service quality.

When you should keep your shortmax subscription and when you should cancel

Not every user benefits from cancelling. Here's a realistic breakdown to help you decide.

Contact information and how to escalate if shortmax doesn't respond

If you've cancelled but Shortmax continues to charge you, or if the company fails to respond to your dispute, you have escalation options.

Direct contact for shortmax

Visit the Shortmax website's contact or support page for the most current support email or live chat option. Most support requests receive responses within 48-72 hours. Be specific: include your account email, subscription ID, cancellation date, and details of the issue. Stopee advises sending your support request via email so you have a time-stamped record.

Contact SHORTTV LIMITED by mail

For formal disputes, send your cancellation letter and documentation to:

SHORTTV LIMITED
(Primary address listed in company records: India; consult the Shortmax website for Nigeria-specific contact details if available)

Send via registered mail and keep proof of delivery.

Escalate to the federal competition and consumer protection commission (FCCPC)

If Shortmax fails to resolve your issue after 14 days, file a complaint with Nigeria's consumer authority:

Federal Competition and Consumer Protection Commission (FCCPC)
Website: www.fccpc.gov.ng
Email: consumercomplaints@fccpc.gov.ng
Phone: +234 9 0003 8888

Include your cancellation evidence, screenshots of charges, emails from Shortmax, and bank statements. The FCCPC will investigate and may require Shortmax to refund you.

Dispute the charge with your bank or card issuer

If Shortmax refuses a refund, your bank can dispute the charge on your behalf. Contact your bank within 60 days of the unwanted charge and request a chargeback or dispute. Provide your cancellation evidence and documentation of Shortmax's refusal to refund. Most banks reverse the charge if you can prove you cancelled.

Your path forward: cancelling shortmax with confidence

Cancelling Shortmax takes fewer than 5 minutes if you know the right steps, and Stopee has walked you through every scenario. Whether you subscribe via Apple, Google Play, or the web, you now understand exactly where to find the cancellation button, what happens after you cancel, and how to fight back if Shortmax charges you unfairly.

The key is action: do not leave the cancellation incomplete, do not skip the confirmation step, and do not assume one cancellation covers all your devices. Millions of Nigerians lose money to forgotten subscriptions yearly; Stopee exists to prevent you from becoming another statistic. Review this guide before you hit cancel, keep your screenshots, and save the FCCPC contact details. You have the law on your side, and you have the knowledge to protect your wallet. Stopee has helped thousands of consumers cancel unwanted services and recover refunds-now it's your turn.