Manage Shortmax Innovations

How to cancel shortmax innovations and stop unwanted charges

What is shortmax innovations

Shortmax Innovations is a mobile app offering weekly and monthly "Pro" subscription passes alongside one-time in-app purchases. You access it through the New Zealand App Store (iOS) or Google Play Store (Android). The app model relies on recurring billing, which means charges happen automatically unless you actively cancel.

How the service works

Shortmax delivers content or features behind a paywall. You pay for Pro passes on a weekly or monthly cycle, or purchase one-time items (coins, episodes, or similar digital goods). Billing happens through your device's payment system - Apple or Google - not directly from Shortmax Innovations.

This matters because cancellation happens at the platform level, not with Shortmax directly. However, user reports suggest some accounts have continued billing even after cancellation, which is why Stopee recommends you document every step.

Company background and location

Shortmax Innovations operates from Delhi, India. No official New Zealand postal address or dedicated NZ customer service channel has been publicly documented. This creates a genuine challenge if you need to escalate a billing dispute - there is no local office to contact, and communication often happens through in-app feedback or generic support channels.

Stopee has observed this pattern across many overseas app developers: limited local accountability means you must rely on your bank, payment provider, or consumer protection laws to enforce refunds.

Your consumer rights under new zealand law

The Consumer Guarantees Act 1993 protects you when you buy goods or services in New Zealand, even from overseas companies. Understanding your rights is the strongest tool you have if Shortmax Innovations fails to cancel or continues billing.

What the consumer guarantees act covers

Under this law, you have the right to services provided with due care and skill. If Shortmax Innovations continues charging you after you cancel, or if the app fails to deliver promised features, you can claim a breach. You are also entitled to cancel contracts within a reasonable time if the service does not meet your expectations.

Additionally, your payment provider - Apple, Google, or your bank - is legally obligated to help you reverse unauthorised or recurring charges. If Shortmax will not refund you after a genuine cancellation request, your bank can lodge a chargeback on your behalf.

Escalation pathways if shortmax refuses to help

If Shortmax Innovations ignores your cancellation or refund request, contact the Commerce Commission (comcom.govt.nz). They investigate breaches of consumer law and can compel companies to provide refunds. You can also lodge a complaint with your payment provider (Apple, Google, or your bank) and request they reverse charges or deny future transactions.

Stopee recommends keeping all screenshots, emails, and transaction records. These become evidence if you need to escalate to your bank or the Commerce Commission.

Step-by-step cancellation methods

Cancelling Shortmax Innovations depends on which device you use and where you subscribed. Follow the method for your platform carefully, and take screenshots at each stage.

Cancel your shortmax subscription on android via google play

1. Open the Google Play Store app on your Android device.
   • Tap the menu icon (three horizontal lines) in the top-left corner.
   • Select "Manage my subscriptions" or "Subscriptions" (wording varies by device).
2. Find Shortmax Innovations in the list of active subscriptions.
   • Tap on the Shortmax entry to open its subscription details page.
3. Tap "Cancel subscription" and confirm your choice.
   • Google Play may ask why you are cancelling - you can skip this or provide feedback.
   • You will see a final confirmation screen. Take a screenshot of this confirmation.
4. Check your email for a cancellation confirmation from Google.
   • Save this email. It is your proof of cancellation.

Warning: Some users report that Shortmax continued to charge them even after Google Play showed the subscription as cancelled. Monitor your next billing date closely and contact Google Play support if charges appear.

Pro tip: Go back to the subscription page after 24 hours and take a second screenshot to confirm it no longer appears in your active subscriptions. This second screenshot is vital evidence if you later need to dispute a charge.

Cancel your shortmax subscription on iPhone via apple app store

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the Settings menu.
2. Tap "Subscriptions" (you may need to scroll down to find it).
   • You will see a list of all your active subscriptions.
3. Find Shortmax Innovations in the list and tap it.
   • Review the subscription details, including your next renewal date and price.
4. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will show you the cancellation date (usually the end of your current billing period).
   • Take a screenshot of this cancellation confirmation screen.
5. Return to the Subscriptions menu after a few moments and confirm Shortmax no longer appears, or shows as "Cancelled".
   • Capture this confirmation with another screenshot.

Warning: Apple's interface sometimes displays subscriptions as "uncancellable" if they are processed through a third party. If you cannot find a Cancel button, try logging out of your Apple ID and logging back in. If the problem persists, contact Apple Support directly at support.apple.com.

Pro tip: Keep all screenshots in a folder on your phone or computer. Label them with dates. If Shortmax charges you after cancellation, you will have irrefutable proof of when you cancelled.

Cancel via in-app feedback or email

1. Open the Shortmax Innovations app.
   • Look for a "Settings," "Help," "Feedback," or "Support" menu option.
2. Select the feedback or support option and choose "Payment issues" or "Billing" if available.
   • Some users report success submitting cancellation requests through this channel.
3. Write a clear cancellation request: "I wish to cancel my Shortmax subscription effective immediately. Please confirm cancellation in writing."
   • Include your account email, the date you are requesting cancellation, and your subscription start date if you know it.
   • Send the message and take a screenshot of your submission.
4. If the app does not have a feedback tool, search for Shortmax Innovations support or contact information online.
   • Send a similar cancellation email to any address you find, and keep a copy of your outgoing message.

Pro tip: In-app feedback is often slower than platform cancellation (Google Play or Apple), but it creates a paper trail. Use this method as a backup after you have cancelled through your device platform, not as your primary method.

What happens after you cancel shortmax innovations

Cancellation does not happen instantly. Understanding what to expect will help you spot problems early.

Your access after cancellation

When you cancel a subscription, you typically retain access until the end of your current billing period. If your Pro pass renews on the 15th of each month and you cancel on the 5th, you keep the Pro features until the 15th. After that date, your access reverts to a free or basic tier (depending on Shortmax's structure).

However, users have reported inconsistent behaviour - some lost access immediately, while others retained access longer than expected. The safest approach: cancel well before your next billing date and monitor your access daily.

Billing and future charges

Your subscription should stop renewing after cancellation. No new charges should appear after your current billing period ends. However, Stopee has tracked numerous reports of users being charged again weeks or months after cancellation, suggesting Shortmax's billing system has either lost the cancellation instruction or deliberately re-enabled billing.

Check your bank or payment app regularly for the next 60 days after cancellation. If an unexpected charge appears, contact your bank immediately and reference your cancellation screenshots.

Account and data after cancellation

Cancelling your subscription does not delete your account or any app data. Your login credentials remain active, and you can reinstall or re-access the app at any time. If you want your account fully deleted, you must request this separately - and Shortmax has not published a clear deletion process for New Zealand users.

If you wish to request account deletion, submit a request via in-app feedback or email with the subject "Request for account deletion under GDPR" (even though GDPR is EU law, mentioning it often triggers faster compliance). Keep a copy of this request and follow up if you do not hear back within 30 days.

How to get a refund from shortmax innovations

Refunds are harder to obtain than cancellations, especially from overseas developers. Stopee's research found no published refund policy from Shortmax Innovations for New Zealand users, which is a red flag.

What you need to know about refunds

Because Shortmax has no documented refund policy, you cannot rely on the company voluntarily refunding you. However, New Zealand law and your payment provider's policies may entitle you to a refund regardless. The Consumer Guarantees Act allows you to claim refunds if a service does not meet reasonable quality standards.

Many Shortmax users report refunds only came after contacting their bank or threatening chargeback. This is not ideal, but it reflects the company's reluctance to process refunds directly.

How to request a refund step by step

1. Try requesting a refund through your payment platform first.
   • Via Google Play: Open Google Play Store, go to Menu > Account > Order history, find the Shortmax transaction, tap it, and select "Report a problem". Choose "I'd like a refund" and explain your reason. Google processes these requests within 48 hours.
   • Via Apple App Store: Visit reportaproblem.apple.com, sign in with your Apple ID, find the Shortmax charge, and tap "Report a Problem". Select "I was charged by mistake" or "The service did not work as expected" and submit. Apple responds within 5-10 business days.
2. If the platform denies your refund or does not respond within 10 days, contact your bank or credit card provider.
   • Provide your screenshots of cancellation, your subscription details, and transaction records.
   • Request a chargeback or reversal of the charge. Your bank will investigate and reverse the transaction if they agree it was unauthorised or the service failed to deliver.
3. Keep copies of all communications: refund requests, denial emails, screenshots, and bank correspondence.
   • These records are essential if you escalate to the Commerce Commission or small claims court.

Pro tip: The first 14 days after purchase are critical. Both Apple and Google have faster refund processes within this window. If you are requesting a refund, do it immediately - waiting weeks weakens your case.

Shortmax innovations pricing and subscription options

Knowing what you are paying for helps you decide whether cancellation is the right move and strengthens refund requests.

Note: Pricing varies by device and region. Amounts above reflect typical NZD charges observed in the New Zealand App Store as of the most recent update. One-time purchases do not auto-renew, but subscriptions do unless you cancel.

Common mistakes when cancelling shortmax innovations

Cancellation feels simple, but small errors can leave you vulnerable to continued billing. Stopee has identified the pitfalls that trap most users.

Mistake 1: cancelling only in the app, not on the platform

Some users believe clicking "Cancel" inside the Shortmax app itself stops billing. It does not. Billing is controlled by Apple or Google, not by Shortmax. You must cancel through Settings (iPhone) or Google Play Store (Android), or both charges will continue.

Mistake 2: not taking screenshots

Without screenshots of your cancellation confirmation, you have no proof you cancelled. If Shortmax charges you again, you cannot dispute it credibly. Take screenshots of the cancellation confirmation page and your subscription status 24 hours later.

Mistake 3: assuming the confirmation email means you are cancelled

Confirmation emails from Apple or Google prove you requested cancellation, but they do not guarantee the cancellation processed. Always return to your subscriptions page and visually confirm the subscription is gone or marked "Cancelled".

Mistake 4: ignoring the next billing date

If you cancel on the 10th and your subscription renews on the 15th, you will still be charged on the 15th for the final cycle. Some users think they are being illegally charged when in fact they are paying for access until the end of their current period. Know your renewal date and expect one final charge.

Mistake 5: not contacting your bank if charges continue

Many users give up after Shortmax does not refund them. Your bank is your safety net. A chargeback reversal from your bank is far more effective than pleading with Shortmax to cancel. Contact your bank immediately if unexpected charges appear after you have cancelled and documented it.

Checklist: before and after cancelling shortmax innovations

Use this checklist to ensure you have covered every step and protected yourself.

Contact and escalation information for shortmax innovations

Shortmax Innovations does not maintain a published New Zealand customer service address or phone number. All official cancellation and support channels flow through the App Store platforms.

Primary contact methods

In-app feedback: Open Shortmax Innovations, navigate to Settings or Help, and use the Feedback or Support option. Submit cancellation or billing requests here.

Google Play Support (for Android users): Visit support.google.com/googleplay, sign in with your Google account, and select "Contact us" to chat with a support agent about your subscription or request a refund.

Apple Support (for iPhone users): Visit support.apple.com or use the Report a Problem feature at reportaproblem.apple.com. Both provide direct pathways to Apple's subscription support team.

If shortmax will not help: escalation pathways

Your bank or credit card provider: Contact them directly and request a chargeback or reversal of unauthorised charges. Provide your cancellation screenshots as evidence.

Commerce Commission (New Zealand): File a complaint at comcom.govt.nz if Shortmax violates consumer law by continuing to charge you after cancellation or refusing to refund. The Commission investigates breaches and can compel refunds.

Small claims court: If you are owed less than $15,000, you can pursue a claim through your local District Court without a lawyer. Bring your screenshots, bank statements, and cancellation evidence.

Stopee has helped thousands of consumers navigate complex cancellation disputes with overseas services. By following this guide and keeping detailed records, you protect yourself and improve your chances of a fast, successful cancellation - and a refund if Shortmax continues billing unlawfully.