Manage Avetta
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
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Cancel Avetta: The Right Way
How to cancel avetta and reclaim your supplier compliance freedom
What avetta is and why you might need to cancel
Avetta is a cloud-based supplier compliance and supply-chain management platform that connects contractors and vendors with hiring clients. The service helps organisations verify certifications, safety records, and compliance documentation - but it also comes with subscription costs and auto-renewal practices that catch many users off guard.
If you're a supplier managing your profile on Avetta, you maintain documents, respond to client qualification requests, and pay subscription or connection fees to stay active. Many suppliers find themselves locked into recurring charges or facing complicated cancellation processes when their business needs change.
At Stopee, we know that cancelling services like Avetta should be straightforward - not a battle. This guide walks you through every step, your rights, and how to avoid the traps that cost suppliers time and money.
When you should consider cancelling avetta
You might cancel Avetta if you no longer need to bid on projects, if you've consolidated your vendor compliance onto another platform, or if recurring charges no longer match your business value. Unexpected invoices, poor customer support, or difficulty managing your profile are also common reasons suppliers decide to leave.
Your consumer rights under singapore law
As a Singapore-based consumer or business user, you have legal protections that give you real power when dealing with Avetta.
The consumer protection (Fair trading) act protects you
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you against unfair practices and misleading contract terms - even in digital and SaaS services. Key protections include:
- Right to clear information about auto-renewal and subscription terms before you pay
- Right to cancel without unreasonable barriers or hidden fees
- Right to challenge misleading billing practices
- Right to dispute charges if terms were not disclosed clearly
If Avetta makes cancellation deliberately difficult, charges you without clear consent, or fails to honour refund windows, these practices may breach the CPFTA. Stopee recommends documenting every communication and keeping copies of your account terms.
Where to escalate if avetta won't cooperate
If Avetta refuses to cancel your account, ignores your written request, or denies a refund you believe you're entitled to, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE handles disputes at no cost and can pressure companies to resolve issues fairly.
Contact CASE:
- Website: www.case.org.sg
- Email: online complaint form or general enquiries
- Phone: +65 6100 0315
Having CASE's backing signals that you're serious - and many companies settle disputes quickly once a formal complaint is filed.
Cancellation methods and which one actually works
Avetta does not support cancellation through app stores or conventional self-service portals, which means you must use the direct written method.
The only reliable cancellation method: written notice
Avetta requires written cancellation notice to prevent auto-renewal. This is non-negotiable, so email alone may not create a paper trail strong enough if a dispute arises. Here's what Stopee recommends:
- Send a formal cancellation letter by registered mail or email to Avetta's registered office
- Include your full account details, invoice numbers, and renewal dates
- Request written confirmation of cancellation receipt within 5 business days
- Keep all copies and delivery receipts for your records
Pro tip: Email cancellation to multiple contact addresses if you can find them (support, billing, compliance) - this increases the chance your notice is processed and creates evidence of your effort to cancel.
Why app store cancellation doesn't work here
Avetta does not provide subscription management through the Apple App Store or Google Play Store, even if you access the platform via a mobile app. App store cancellation buttons will not terminate your Avetta subscription, which means your auto-renewal charges will continue. This is a common trap - never assume app store subscription controls work across all platforms.
Step-by-step cancellation process
Follow this sequence to cancel Avetta safely and document your cancellation fully.
Before you cancel: gather your account information
- Log into your Avetta account and note your account name, company ID, and registered email address
- Locate your most recent invoice or renewal notification - you'll need the invoice number and renewal date
- Screenshot or download your billing history from your account dashboard
- Note any active client connections or pending compliance requests that may be affected
Submit your written cancellation request
- Compose a formal cancellation letter (see template below) that includes:
- Your full name, company name, and account ID
- Your registered email address with Avetta
- The date you wish your subscription to terminate (ideally before your next renewal date)
- A clear statement: "I request immediate cancellation of my Avetta subscription effective [date]"
- A request for written confirmation within 5 business days
- Send this letter via email to Avetta's support or billing contact address (try support@avetta.com or billing@avetta.com first)
- Additionally, send the same letter by registered mail to Avetta's Singapore office:
- Avetta Pty Ltd
- Level 12 & 13, Income@Raffles
- 16 Collyer Quay
- Singapore 049318
- Keep the registered mail receipt and email read receipt as proof of delivery
Follow up and confirm cancellation
- Wait 5 business days for Avetta's written confirmation of cancellation receipt
- If you don't receive confirmation, send a follow-up email referencing your previous request and the date you sent it
- Request explicit confirmation that:
- Your subscription will not auto-renew on [renewal date]
- Any active connections or client relationships will be terminated
- Your profile will be deactivated by the renewal date
- Do not assume cancellation is complete until you receive written confirmation with a cancellation effective date
Warning: Many suppliers report that Avetta continues to charge them after sending an informal cancellation request. This is why registered mail and multiple contact channels matter - you're building evidence that you cancelled in time.
Avetta's pricing structure in singapore
Avetta does not publish standard pricing publicly, which means you need to know what you're potentially paying before you cancel.
How avetta charges singapore suppliers
Avetta typically charges through a combination of:
| Charge type | Description | Refundable? |
|---|---|---|
| Initial subscription fee | One-time setup or annual subscription to access the platform | Yes (within 14 days) |
| Activation fee | Non-refundable setup cost applied at account creation | No |
| Connection fee | Per-client connection charge when you're added to a hiring client's approved supplier list | Yes (within 30 days, if removed) |
| Renewal subscription | Annual or periodic auto-renewal charge | No (after initial 14-day window) |
Important: Avetta's fees are often customized per client or program, so you may not see the same pricing as another supplier. Always check your onboarding materials and invoices for your exact fees.
Where to verify your specific charges
Contact Avetta directly or consult your most recent invoice and master subscription agreement. Do not rely on estimates from third-party sites - your currency is SGD (Singapore Dollars), and your exact fees depend on your program and client.
Will you get a refund when you cancel?
Avetta's refund policy is strict but not absolute - understanding the timing windows is critical.
The 14-day initial refund window
You have the right to a full refund of subscription fees if you cancel and notify Avetta in writing within 14 days of initially subscribing. Important: activation fees are explicitly non-refundable, even within this window.
This means if you paid SGD 500 for a subscription and SGD 100 for activation, you can recover SGD 500 but keep the SGD 100. Calculate this carefully before you cancel.
Connection refunds within 30 days
If a hiring client removes you from their approved supplier list within 30 days of the initial connection notification, Avetta will process a refund or revoke the invoice for that specific connection fee. You must request this refund in writing and provide proof of removal.
No refunds on renewal subscriptions
Once your subscription renews (after the initial 14-day period), Avetta does not refund renewal fees - even if you cancel immediately after renewal. This is why timing your cancellation before the renewal invoice is issued (typically 30 days before renewal) is so important.
Pro tip: Mark your renewal date on your calendar now and set a reminder to cancel 45 days before renewal. This gives you a cushion before the 30-day pre-renewal invoice window opens.
What happens to your account and data after cancellation
Cancelling Avetta doesn't instantly erase your presence - understand what persists and what you can request.
Access and service termination
After Avetta receives and confirms your written cancellation, your subscription will not auto-renew at the next renewal date. Your access to the platform may continue until the paid period ends, unless your agreement specifies immediate termination.
Check with Avetta's support team about the exact access end date - some suppliers retain read-only access for a transition period, while others lose access immediately after confirmation.
Your data and client connections
Your profile data and active client connections may remain in Avetta's systems per your master subscription agreement. Avetta is not required to delete your data immediately, though you can request deletion and should ask about their data retention policy in writing.
If you want your profile completely removed, request this explicitly in your cancellation letter and follow up in writing to confirm compliance. At Stopee, we've found that explicit written requests for data deletion are more likely to be honoured than informal verbal requests.
Common mistakes suppliers make when cancelling avetta
Cancelling a SaaS platform feels straightforward until it isn't - and Avetta's complexity catches many users off guard.
Mistake 1: assuming informal cancellation requests count
Emailing a single support address without registered mail backup or follow-up creates no enforceable record. Avetta can claim they never received your request, and your bank dispute will fail without proof. Always use multiple channels and keep delivery receipts.
Mistake 2: forgetting to cancel before the renewal invoice window
Renewal invoices are issued 30 days before your renewal date. If you send cancellation after that invoice is issued, you may still be charged for the renewal period. Count backwards from your renewal date and cancel at least 35 days in advance.
Mistake 3: cancelling through the app instead of formally
If you use Avetta's mobile app, you might look for a subscription cancel button - and find none. Many suppliers assume this means they can't cancel through the app and do nothing further. You must use written notice; the app has no cancellation function.
Mistake 4: not documenting which fees are refundable
You lose SGD 100+ in non-refundable activation fees if you don't check whether you're within the 14-day refund window before you cancel. Review your invoice date immediately and calculate your refund entitlement before you submit cancellation.
Mistake 5: assuming your profile disappears after cancellation
Hiring clients may still see your profile or approach you through old connections even after you cancel. Request explicit deletion of your profile from Avetta's systems and ask for confirmation that your profile is hidden from client searches.
Documentation checklist for your cancellation
Organize these items before and after you cancel - they protect you if a dispute arises.
Before you cancel: gather
- Account name, company ID, and registered email address
- Invoice number(s) and renewal date(s) from your billing history
- Copy of your master subscription agreement or terms of service
- Screenshots of your account dashboard showing active subscriptions and connections
- Any correspondence from Avetta about fees, renewals, or service terms
After you submit cancellation: keep
- Copy of your written cancellation letter (email and registered mail)
- Email read receipts and registered mail delivery receipts
- Date and time stamps of all cancellation communications
- Avetta's written confirmation of cancellation receipt and effective date
- Bank or credit card statements showing the cancellation took effect (no renewal charge on renewal date)
- Any follow-up emails or clarifications from Avetta's support team
If a dispute arises, this folder proves you cancelled in time and Avetta received your request. Stopee recommends keeping these records for at least 12 months after your cancellation takes effect.
Real supplier experiences and reviews
What others say about cancelling Avetta reveals patterns worth knowing before you act.
What suppliers appreciate
Some suppliers report helpful and knowledgeable customer service interactions, particularly when reaching out proactively about billing or technical issues. Those who receive clear responses from support teams note that the system can be useful once configured and understood fully. A few report smooth cancellations after sending formal written requests and following up.
What suppliers struggle with
Many reviews describe significant difficulties cancelling Avetta, with recurring complaints about unexpected charges, continued billing after cancellation requests, and poor resolution of billing disputes. Common frustrations include:
- Avetta continuing to charge after informal cancellation attempts
- Difficulty reaching support to confirm cancellation has taken effect
- Refund delays or refusals on charges suppliers believed were refundable
- Unclear explanations of connection fees and how they're applied
- Slow responses to written cancellation requests
The pattern is clear: suppliers who follow formal written processes and document every step report better outcomes than those who rely on phone calls or single emails.
Summary: your cancellation action plan
Cancelling Avetta requires discipline and documentation - but it's entirely within your control.
| Step | Action | Deadline |
|---|---|---|
| 1. Gather information | Collect account ID, invoice numbers, and renewal date | Today |
| 2. Check refund eligibility | Confirm whether you're within the 14-day refund window | Today |
| 3. Send written cancellation (email + registered mail) | Submit formal cancellation letter to Avetta's support email and Singapore office address | 35 days before renewal date |
| 4. Follow up | Send follow-up email if no confirmation within 5 business days | Day 10 after initial request |
| 5. Verify cancellation | Confirm no renewal charge appears on renewal date | Renewal date + 5 days |
| 6. Request refund (if eligible) | Submit refund request in writing if you're within the 14-day window | Day 14 of your subscription |
Avetta's contact information and registered office
Direct all cancellation correspondence to these addresses to ensure your request is received and processed.
Registered office in singapore
Avetta Pty Ltd
Level 12 & 13, Income@Raffles
16 Collyer Quay
Singapore 049318
Send your registered mail cancellation notice here to create a formal paper trail. Include your account ID and renewal date in the envelope so Avetta can match your request to your account immediately.
Email contacts (try multiple addresses)
Avetta does not publish a single official cancellation email, so send your cancellation letter to:
- support@avetta.com (or the support address from your account)
- billing@avetta.com (or billing contact from your most recent invoice)
- Any customer service email address listed in your account documents
Pro tip: When you email, copy the registered mail letter exactly and request written confirmation within 5 business days. Mention that you are also sending a formal cancellation notice by registered mail to the Singapore office.
Stopee has helped thousands of consumers and suppliers cancel problematic subscriptions and recover refunds they were rightfully owed. Your situation with Avetta is solvable - you have consumer protections under Singapore law, a clear cancellation path, and documented evidence if things go wrong.
Follow the steps in this guide, stay organized, and don't hesitate to escalate to CASE if Avetta stonewalls your cancellation or refuses a refund you're entitled to. You're in control here - Stopee is with you every step of the way.