Manage Brandcrowd

How to cancel brandcrowd and protect your money in singapore

What brandcrowd is and why you might want to leave

Brandcrowd is an online design tool that helps small businesses and solopreneurs create logos, social media assets, and brand materials using pre-made templates and an editor. Owned by DesignCrowd Pty Ltd in Sydney, it offers a free basic logo option alongside monthly and annual subscription plans that bundle high-resolution file access, vector downloads, and additional marketing tools.

You might find yourself needing to cancel because the tool didn't meet your design needs, you've found a better alternative, or you simply don't need the subscription anymore. Whatever your reason, Stopee is here to walk you through the process step by step, ensuring you don't pay for services you no longer use.

Core features and what you're paying for

Brandcrowd's offering includes a large template library, unlimited logo edits on your active subscription, high-resolution and vector file downloads, and bundles that combine logo design with website builders or additional branding assets. Monthly plans start around S$12.15, while annual options offer better value at approximately S$6.75 per month when billed yearly.

If you're not actively using these tools or find that you've outgrown the platform, cancelling promptly prevents ongoing charges from accumulating on your Singapore bank account or payment method.

How stopee helps you cancel with confidence

At Stopee, we understand that cancelling subscriptions can feel frustrating, especially when you're unsure of refund eligibility or worried about hidden charges. Our mission is to give you the clarity and confidence you need to take control of your subscriptions. We've mapped out every cancellation method, refund window, and consumer right that applies to you in Singapore so you can act decisively.

Your consumer rights when cancelling brandcrowd

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel subscriptions, and understanding these rights gives you leverage if Brandcrowd refuses a legitimate refund or tries to charge you after cancellation.

What singapore law says about subscription refunds

Under the Consumer Protection (Fair Trading) Act, you have a statutory right to a refund if Brandcrowd has breached the terms of your subscription agreement, fails to provide the service as described, or if you cancel within a reasonable cooling-off period for certain transactions. Additionally, if Brandcrowd misrepresents its service or charges you without proper consent, the Consumer Association of Singapore (CASE) can intervene on your behalf.

Brandcrowd's own refund policy states that monthly subscriptions can be refunded within 7 days of a recurring charge if the service hasn't been used, and annual subscriptions within 30 days under the same condition. However, the law provides additional protections beyond this company policy, meaning you may have grounds for a refund even if Brandcrowd initially denies one.

How to escalate if brandcrowd refuses your cancellation

If Brandcrowd continues to charge you after you've requested cancellation, or if they deny a refund you believe you're entitled to, contact the Consumer Association of Singapore (CASE) at 6100 0315 or visit their website. CASE can lodge a formal complaint and negotiate on your behalf at no cost. Document every email, screenshot, and transaction before reaching out so you have proof of your cancellation request and the company's response.

The quickest way to cancel brandcrowd

Cancelling directly through the Brandcrowd website is your fastest and safest route, giving you immediate confirmation and preventing billing mishaps.

Cancel via the brandcrowd website (recommended method)

1. Open a web browser and go to the Brandcrowd website.
2. Log into your account using your email address and password.
   • If you've forgotten your password, click "Forgot password" and reset it via email before proceeding.
3. Navigate to your Account or Billing settings.
   • This is usually found in the top-right menu under your profile name or a gear icon.
4. Locate your active subscription in the subscription management section.
5. Select the option to "Cancel subscription" or "Manage subscription."
   • Brandcrowd may ask you to confirm the cancellation or select a reason.
6. Click the final confirmation button to complete the cancellation.
7. Pro tip: Screenshot the confirmation page immediately. Write down the date and time you cancelled so you have proof if disputes arise later.

Your subscription typically remains active until the end of your current billing period, meaning you'll retain access to your files and design features until that date. Stopee recommends taking screenshots of all your designs and exporting any important files before the expiry date, just in case.

Cancel via email if the website option fails

1. Send an email to support@brandcrowd.com with the subject line "Subscription Cancellation Request."
2. Include your account email address, full name, and the subscription plan you wish to cancel.
3. Clearly state that you want to cancel your subscription effective immediately or at the end of your current billing period.
4. Ask for written confirmation of the cancellation and any refund eligibility.
5. Send the email from the email address associated with your Brandcrowd account to speed up verification.
6. Pro tip: Send this email on a weekday morning (Sydney time) so you receive a faster response. Keep a copy of the email in your records.

Expect a response within 24 to 48 hours. If Brandcrowd doesn't confirm your cancellation within 3 business days, follow up with a second email referencing your original message.

Cancelling via app store or google play (important warning)

Warning: If you subscribed to Brandcrowd through Apple App Store or Google Play Store, cancelling only through those platforms may not stop Brandcrowd from billing you directly. The two systems don't always synchronise properly.

1. First, cancel your subscription through the Brandcrowd website (the method above) to ensure the company stops its billing on its end.
2. Next, cancel the subscription through your App Store or Google Play account to stop any charges from those platforms.
   • On iPhone/iPad: Open Settings > [Your Name] > Subscriptions > Find Brandcrowd > Tap "Cancel Subscription."
   • On Android: Open Google Play Store > Menu > Subscriptions > Select Brandcrowd > Tap "Cancel Subscription."
3. Monitor your bank statement for 5 business days to ensure no further charges appear.

This dual-cancellation method protects you from unexpected charges and ensures both the company and the app store have received your cancellation request.

Understanding what happens after you cancel

Cancelling Brandcrowd doesn't mean losing your designs immediately, but there are important timelines and access changes you should expect.

Your access and files after cancellation

Once you cancel, your subscription remains active until the end of your current billing period. This grace period gives you time to download, export, or screenshot any logos, designs, or assets you need. After your subscription expires, you'll typically lose access to high-resolution downloads and vector files, though Brandcrowd sometimes allows you to view your design history in a read-only format.

Pro tip: Export all your important files before your subscription end date. Right-click your designs, select "Download," and save them to your computer or cloud storage. This prevents any last-minute surprises if access cuts off sooner than expected.

Automatic renewal and billing verification

A successful cancellation stops automatic renewals, meaning no new charges will be applied to your payment method after your current period ends. However, don't assume this has happened. Check your bank statement 5 to 7 days after your subscription expiry date to confirm no charges appear. If you see an unexpected charge, contact your bank or credit card issuer immediately and escalate to CASE if Brandcrowd refuses to refund it.

Your Brandcrowd account itself remains active and accessible even after cancellation, allowing you to log in, view your design history, and resubscribe if you change your mind later.

Refunds and your eligibility in singapore

Refund eligibility depends on when you cancel and whether you've used the service, but Singaporean consumer law may entitle you to a refund even if Brandcrowd's stated policy seems to deny it.

Brandcrowd's standard refund windows

Brandcrowd allows refunds within 7 days of a recurring monthly charge if you haven't used the subscription (no downloads, edits, or other activity). For annual subscriptions, the window extends to 30 days of the recurring charge under the same condition. These windows apply from the date the charge appears on your statement, not from the date you signed up.

To request a refund, email support@brandcrowd.com with your account email, the date of the charge you want refunded, and a brief explanation of why you believe you're eligible. Keep the reference number or email confirmation for your records.

When brandcrowd may deny a refund and what to do next

Brandcrowd typically refuses refunds if you've used the service (downloaded files, edited designs, or accessed premium features). They may also deny refunds citing "change of mind" or dissatisfaction with design quality unless you can prove a technical fault prevented you from using the service.

If Brandcrowd denies your refund, don't accept their decision as final. Contact CASE (Consumer Association of Singapore) and file a complaint. Provide CASE with emails showing your cancellation request, Brandcrowd's refusal, and proof of payment. CASE may be able to negotiate a partial refund or settlement, especially if the company has breached its own refund policy or the Consumer Protection (Fair Trading) Act.

Pro tip: If you paid via credit card, your card issuer may also have a dispute resolution process. Contact your bank or card company within 120 days of the transaction and request a chargeback if Brandcrowd won't refund you. This is a last resort, but it works and Stopee has seen it resolve many cases.

Pricing breakdown and annual cost impact

Understanding what you're paying helps you evaluate whether cancellation is the right choice and ensures you catch any hidden charges.

Brandcrowd's subscription plans in singapore

If you're on a monthly Premium plan and cancel mid-year, you save S$145.80 annually compared to continuing. Even small subscriptions add up, so cancelling unused services frees up money for things that matter.

Common mistakes when cancelling brandcrowd

It's easy to slip up when cancelling, and these mistakes often cost people money or access to their designs. Stopee wants you to avoid them.

Mistake 1: assuming the website cancellation synced with app store or google play

You cancel on the Brandcrowd website but forget to cancel on Apple App Store or Google Play. Charges continue from the app platform for weeks without you noticing. Always cancel on both systems if you subscribed via an app, as they don't synchronise automatically.

Mistake 2: not downloading your files before the grace period ends

You cancel your subscription but forget to export your logo designs and branding assets before your access expires. After the billing period ends, you can no longer download high-resolution versions, leaving you without the files you paid for. Export everything immediately after requesting cancellation.

Mistake 3: ignoring unexpected charges after cancellation

A charge appears on your statement weeks after you thought you'd cancelled. You ignore it, thinking it was a mistake. Those charges stack up, and your bank considers the dispute "too old" to reverse. Monitor your statement for 14 days after your subscription expiry and challenge any unexpected charges within 5 days of spotting them.

Mistake 4: not keeping proof of cancellation

You cancel via email but don't save the response confirming it. Later, Brandcrowd claims they never received the request and tries to charge you again. You have no proof of your cancellation effort. Screenshot everything and keep copies of all emails in a folder on your computer and in your email archive.

Mistake 5: cancelling in-app without confirming on the website

Some users think cancelling within the Brandcrowd app itself will stop billing. The app may not have a cancellation option, or it might not process correctly. Always use the website or email method to ensure your cancellation is logged in the company's main billing system.

Checklist before and after cancelling brandcrowd

Use this checklist to ensure you've covered all bases and won't face surprise charges or lost access to your designs.

Contacting brandcrowd and escalating issues

If cancellation doesn't go smoothly or charges continue after you've cancelled, knowing how to reach Brandcrowd and when to escalate is crucial.

Brandcrowd's contact details and support address

For cancellations and refund requests, email support@brandcrowd.com. Include your full name, account email, and the specific issue (cancellation request or refund claim) in the subject line. Expect a response within 1 to 2 business days during Sydney business hours.

If you need to escalate or require a formal cancellation by post, you can address correspondence to DesignCrowd Pty Ltd (the parent company of Brandcrowd) at their Sydney headquarters. While email is faster and more reliable, having the postal address ensures you can send a certified letter if the company becomes unresponsive:

DesignCrowd Pty Ltd
Sydney, Australia

Contact Brandcrowd via email first. If they don't respond within 5 business days or refuse to cancel, escalate to CASE. Stopee recommends always keeping written records of every interaction so you have evidence if a formal complaint becomes necessary.

When to contact the consumer association of singapore

If Brandcrowd refuses to honour your cancellation, denies a legitimate refund, or continues charging you after you've requested cancellation, file a complaint with CASE immediately. You don't need a lawyer, and CASE's service is free for Singapore residents. Contact them at 6100 0315 (Monday to Friday, 9 AM to 6 PM) or visit their website to lodge a complaint online. Provide CASE with all emails, screenshots, and payment records showing your cancellation attempt and the company's response.

Final thoughts and next steps

Cancelling Brandcrowd is straightforward when you follow the steps outlined above, but protecting yourself requires attention to detail and a willingness to escalate if things go wrong. Remember that Singapore's Consumer Protection (Fair Trading) Act is on your side, and CASE exists precisely to help you resolve disputes with companies that won't cooperate.

The process takes just 5 minutes if you do it online, and the peace of mind-knowing you've stopped an unwanted charge-is worth it. Export your files, confirm your cancellation, and check your statement a week later. If you need help navigating this process or have questions about your cancellation, Stopee has helped thousands of consumers cancel problematic subscriptions and reclaim their money. Visit Stopee.com today to explore your options and get expert guidance on managing all your subscriptions.