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How to cancel crunchbase in singapore and protect your refund rights

What crunchbase is and why you might cancel

Crunchbase is a business intelligence platform that aggregates company profiles, funding histories, investor data and industry news. Sales teams, investors, researchers and corporate development professionals use it to search companies, monitor market trends, export prospect lists and integrate data with CRM tools.

If you subscribed to a Crunchbase plan in Singapore but no longer need the service, you have clear cancellation rights under Singapore consumer law. Stopee is here to walk you through every step, from account termination to refund claims, so you cancel with confidence and recover money you're owed.

Who uses crunchbase

Crunchbase serves sales professionals, venture capital investors, business researchers and corporate development teams. Plans range from individual Pro users to higher-tier Business plans with expanded export limits, integrations and advanced features.

You might cancel because you've completed your market research project, switched to a competitor platform, or discovered the data doesn't match your needs. Whatever your reason, Stopee helps you exit cleanly and pursue refunds you're legally entitled to claim.

When cancellation makes sense

Cancel Crunchbase if you find the export limits too restrictive, the pricing doesn't justify your usage, or you've migrated to an alternative platform. You should also cancel immediately if you signed up for a free trial and want to avoid auto-renewal charges when the trial ends.

Your consumer rights in singapore under the consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act gives you specific rights when purchasing subscription services like Crunchbase. These protections apply whether you subscribed via web, email or any other digital channel.

Key protections that apply to crunchbase

Under Singapore law, you have the right to accurate product information before purchase, protection against unfair contract terms, and clear disclosure of auto-renewal mechanics. Crunchbase must disclose its cancellation process, billing frequency and refund policy in plain language before charging you.

If Crunchbase fails to honor its cancellation policy, charges you after you've cancelled, or refuses a legitimate refund claim, you can lodge a complaint with the Consumers Association of Singapore (CASE). Stopee recommends documenting every communication with Crunchbase-screenshots of your account settings, cancellation confirmation emails and billing statements-to support any formal complaint.

How to escalate if crunchbase refuses to cancel

If Crunchbase ignores your cancellation request or continues billing after you've cancelled, file a complaint with CASE (Consumers Association of Singapore). You can reach CASE at 6100 0315 or visit www.case.org.sg to lodge a formal dispute.

Stopee advises keeping copies of all correspondence. Reference your account number, the date you cancelled, and the date the unwanted charges appeared on your billing statement. CASE can investigate, mediate and, if necessary, recommend enforcement action on your behalf.

Crunchbase pricing in singapore and plan comparison

Crunchbase publishes prices primarily in US dollars; the table below shows approximate Singapore Dollar (SGD) conversions based on verified billing data. Exchange rates fluctuate, so your actual charge may vary slightly.

Available plans and monthly costs

Stopee has compiled the most current pricing information for Singapore users. Check your billing statement to confirm your exact plan tier and charge currency, as Crunchbase may apply regional pricing adjustments.

Why pricing matters to your cancellation

Understanding your plan tier and monthly cost is essential when requesting a prorated refund. If you cancel mid-cycle, you may qualify for a partial refund of unused service days. Stopee recommends noting your plan name and renewal date before you cancel, so you have accurate figures if you pursue a refund claim.

How to cancel crunchbase: step-by-step for singapore users

Cancelling Crunchbase requires you to log into your web account and navigate to your subscription settings. The process takes under five minutes and generates an immediate confirmation email.

Cancel via the crunchbase web platform (recommended)

Crunchbase recommends all users cancel through the web account dashboard, not via third-party app stores. This method ensures your cancellation is processed by Crunchbase's billing system and generates a confirmation record for your protection.

1. Log into your Crunchbase account at crunchbase.com using your registered email and password.
   • If you've forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
2. Navigate to your account menu (usually top-right corner) and select "Account Settings."
   • Look for a dropdown menu or icon labelled "Account," "Profile" or your username.
3. Click "Subscriptions & Billing" or "Billing" from the sidebar menu.
   • This section displays your current plan, renewal date and payment method.
4. Locate your active subscription and click "Cancel Seats," "Downgrade" or "Cancel Subscription"-the exact label depends on your plan tier.
   • Warning: Do not simply delete your account. Account deletion is separate from subscription cancellation and may prevent you from receiving cancellation or refund confirmations.
5. Review the cancellation summary, which confirms your plan name, final billing date and any applicable refund.
   • Take a screenshot of this summary for your records.
6. Click "Confirm Cancellation" or the equivalent final button.
   • Pro tip: Crunchbase may offer a discount to retain you. Ignore these offers unless you genuinely wish to stay; they delay cancellation and can cause billing confusion.
7. Wait for the on-screen success message and check your email (including spam folder) for a cancellation confirmation email within 10 minutes.
   • Save this email indefinitely. It is your proof of cancellation and your refund reference if disputes arise.

If you subscribed via a mobile app or third-party store

Crunchbase maintains no active iOS or Android app for direct subscriptions. If you subscribed via Apple App Store or Google Play, you must cancel through that store's subscription settings, not Crunchbase itself.

1. For Apple users: Open Settings, tap your name, select "Subscriptions," find Crunchbase and tap "Cancel Subscription."
2. For Google Play users: Open the Play Store app, tap your profile icon, select "Payments & subscriptions," then "Subscriptions," find Crunchbase and tap "Cancel subscription."
3. After cancelling via the app store, log into your Crunchbase web account to confirm your subscription status has updated to "cancelled" or "inactive."
   • Warning: App store cancellations sometimes fail to sync with Crunchbase's servers. Verify cancellation in your web account settings within 24 hours.

What happens after you cancel crunchbase

Cancellation takes effect at the end of your current billing cycle unless you request immediate termination. You retain access to your paid plan features until that final billing date, then your account automatically downgrades to the free tier (if available).

Your access timeline after cancellation

When you cancel, Crunchbase stops all auto-renewal. Your paid features remain active through the end of your billing period-you do not lose access immediately. On your renewal date, your account downgrade happens automatically; you receive no further billing notifications.

If you cancelled on day 5 of a 30-day cycle, you keep access for the remaining 25 days. Stopee reminds you to export any data you need before your final billing date, as the free tier may have limited export features.

Preventing accidental re-subscription

After cancellation, verify your payment method is no longer linked to Crunchbase. Log back into your account 48 hours later to confirm your subscription displays as "cancelled" or "inactive." If you see a renewal charge after your cancellation confirmation date, immediately contact Crunchbase support and file a chargeback with your bank or credit card issuer.

Crunchbase refund policy: when you qualify and how to claim

Crunchbase's standard policy states payments are non-refundable except as expressly provided in its Terms of Service. However, specific exceptions exist for early refund claims, and Singapore consumer law may override restrictive refund terms under certain circumstances.

When crunchbase will issue a refund

You may qualify for a refund in the following scenarios. Stopee recommends requesting a refund in writing to support@crunchbase.com, referencing your account email, plan name, payment date and the reason for your claim.

• Within 7 days of your initial payment, provided you have not exported any company data or created alerts.
  • Crunchbase's policy treats any data export as permanent use; once you've exported, refunds are denied regardless of the refund window.
• Prorated refund for unused contacts in a Contacts package (only for locked, unredeemed contacts).
  • If you purchased a Contacts package but used fewer contacts than you paid for, Crunchbase may refund the per-contact rate for unused allocations.
• Billing errors, such as duplicate charges or charges in the wrong currency.
  • If you were charged twice in one billing cycle or your account was charged in a different currency than advertised, escalate to support immediately.
• Under Singapore's Consumer Protection (Fair Trading) Act, if Crunchbase's cancellation process was not disclosed clearly or if auto-renewal terms were buried in fine print.
  • Stopee can help you draft a formal complaint to CASE if you believe Crunchbase's disclosure was deceptive.

How to request a refund from crunchbase

Email support@crunchbase.com with the subject line "Refund Request-Account [Your Email]." Include your account email, the date of the charge you're disputing, your current plan tier and a clear reason (e.g., "Cancelled within 7 days of trial, no data exported" or "Charged twice in one billing cycle"). Crunchbase typically responds within 5 to 7 business days.

Pro tip: If Crunchbase denies your refund, lodge a chargeback with your credit card issuer or bank. Most payment processors allow chargebacks for "subscription not cancelled as requested" or "service not as described." Your chargeback claim is separate from Crunchbase's internal refund policy and has a higher success rate if you provide proof of your cancellation request (email confirmation or screenshots).

If you're denied a refund unjustly

If Crunchbase refuses your refund claim without reasonable justification, file a complaint with CASE. Stopee advises attaching copies of your cancellation confirmation, any refund request emails you sent to Crunchbase, their denial response and your billing statement showing the disputed charge. CASE will investigate and may compel Crunchbase to issue the refund if the company's policy breaches Singapore consumer law.

Common cancellation mistakes and how to avoid them

Many users accidentally extend their Crunchbase subscriptions by taking the wrong cancellation path or overlooking confirmation steps. You're not alone in making these errors, and Stopee is here to help you sidestep every trap.

Mistake 1: confusing account deletion with subscription cancellation

Deleting your Crunchbase account does not cancel your subscription. If you delete your account, Crunchbase may continue charging your payment method for the remaining billing cycle, and you'll have no account access to verify cancellation or request a refund. Always cancel your subscription first via "Subscriptions & Billing," then delete your account 48 hours later if you wish.

Mistake 2: ignoring the cancellation confirmation email

Crunchbase sends a confirmation email when you cancel. If this email does not arrive within 10 minutes, your cancellation may not have processed. Log back into your account immediately and repeat the cancellation steps. Stopee recommends taking a screenshot of the on-screen confirmation message as backup proof.

Mistake 3: cancelling during a free trial and assuming you're safe

Free trials auto-convert to paid subscriptions at the end of the trial period unless you cancel explicitly before the conversion date. Cancelling partway through a trial does not lock in your cancellation-you must complete the full cancellation workflow in your billing settings. Set a phone reminder for 2 days before your trial ends to cancel on time.

Mistake 4: cancelling via app store but ignoring your web account

If you subscribed through Apple App Store or Google Play, app store cancellation sometimes fails to sync with Crunchbase's servers within 24 hours. Your web account may still display your subscription as active, and Crunchbase may charge you again when the trial or first month renews. Always log into your web account after app store cancellation to verify the subscription shows as cancelled.

Mistake 5: not exporting data before your final billing date

Once your paid plan expires and your account downgrades to the free tier, you lose access to the export features you paid for. Before your renewal date, export any company lists, reports or contact data you need. Free-tier accounts have severe export limits, so do not rely on accessing this data after cancellation.

Your pre-cancellation checklist

Before you click "Cancel," run through this checklist to ensure you cancel smoothly and preserve your refund eligibility with Stopee's guidance.

• Note your current plan name, monthly cost and renewal date (from your "Subscriptions & Billing" page).
• Export any company lists, reports or contact data you need for future reference.
• Screenshot your subscription page showing your plan tier, renewal date and payment method.
• If within 7 days of your initial payment and you haven't exported data, prepare a refund request to send after cancellation.
• Open your email inbox and check that your spam folder filters are not blocking Crunchbase (emails from noreply@crunchbase.com or support@crunchbase.com).
• Ensure you have access to the email address linked to your Crunchbase account, as cancellation confirmations go there.
• If you subscribed via app store, note down the payment method you used (Apple ID, Google Play account, etc.).
• Turn off any browser plugins or ad blockers that might block Crunchbase's confirmation page or emails.

What to do if crunchbase charges you after cancellation

If a charge appears on your billing statement after your confirmed cancellation date, you have multiple escalation paths. Stopee recommends acting within 30 days of the unwanted charge to preserve your strongest dispute options.

Step 1: contact crunchbase support immediately

Email support@crunchbase.com with the subject "Charge after cancellation-[Your Account Email]." Include your cancellation confirmation email (or screenshot), the date you cancelled, the unexpected charge date, the charge amount and your account email. Request an immediate refund and ask for written confirmation that your subscription will not auto-renew.

Crunchbase should respond within 5 business days. If they deny the charge or don't respond, move to Step 2.

Step 2: file a chargeback with your bank or credit card issuer

Contact your bank's fraud or disputes department and explain you cancelled your subscription but were charged anyway. Provide your cancellation confirmation email and Crunchbase's denial response (if applicable). Your card issuer will initiate an investigation and typically refund the charge within 10 business days while the investigation proceeds.

Warning: Filing a chargeback may cause Crunchbase to suspend your account temporarily, but this is a standard protection mechanism, not a penalty. Once the chargeback settles in your favor, you can contact Crunchbase to lift the suspension if needed.

Step 3: escalate to CASE if the charge disputes fails

If your bank's chargeback investigation denies your claim or Crunchbase contests it, file a formal complaint with CASE (Consumers Association of Singapore). Attach your cancellation confirmation, chargeback denial letter, all correspondence with Crunchbase and your billing statement. CASE will investigate and may recommend that Crunchbase issue the refund or that your bank reinitiate the chargeback on different grounds.

Key takeaways: cancelling crunchbase safely and securing your refund

Cancelling Crunchbase in Singapore is straightforward when you follow the right steps. Log into your web account, navigate to Subscriptions & Billing, confirm your cancellation and save your confirmation email. You retain paid access through your current billing cycle, and auto-renewal stops immediately.

Refunds are available within 7 days of your initial payment if you haven't exported data, or prorated for unused Contacts packages. If Crunchbase refuses a legitimate refund, escalate to CASE under Singapore's Consumer Protection (Fair Trading) Act.

The most common mistakes are deleting your account instead of cancelling, ignoring app store cancellations that fail to sync, and not exporting data before your plan expires. Use the pre-cancellation checklist above to avoid these traps.

Stopee has guided thousands of consumers through subscription cancellations in Singapore, and we've helped many recover refunds through formal complaints to CASE. If Crunchbase's support team gives you trouble, remember that you have consumer rights under Singapore law-and you're entitled to enforce them. Document every step, keep all confirmations and escalate confidently.

Crunchbase support contact information

For direct cancellation assistance or refund inquiries, contact Crunchbase using the details below.

• Email: support@crunchbase.com
• Subject line template: "Cancellation Request-[Your Account Email]" or "Refund Request-Account [Your Email]"
• Response time: 5-7 business days
• If refused: Escalate to CASE at 6100 0315 or www.case.org.sg

Stopee's mission is to empower you with clear, actionable cancellation guidance and refund recovery strategies. Whether you're cancelling Crunchbase today or comparing platform alternatives, Stopee remains your trusted resource for consumer rights, transparent billing practices and dispute resolution in Singapore.