Manage Evoice

How to cancel evoice in singapore: your complete step-by-step guide

Understanding evoice and why you might cancel

Evoice is a cloud-based virtual telephone service designed for small businesses and entrepreneurs in Singapore who need professional inbound call routing, voicemail management, and fax-to-email capabilities without investing in expensive on-premise hardware.

What evoice offers

The platform provides local and toll-free phone numbers, custom greetings, call forwarding, voicemail transcription, and inbound faxing-all accessible from any device with an internet connection. If you run a small operation or manage multiple locations, Evoice simplifies customer communications. However, if your business model has shifted, your budget has tightened, or you've found a better-fit solution, cancelling makes sense.

Why businesses cancel evoice

Common reasons include switching to a competing VoIP provider with better rates, consolidating tools into an all-in-one suite, reducing operational costs, or discovering that the service doesn't align with your current workflow. Whatever your reason, Stopee understands that cancelling a subscription should never feel trapped or unclear-and we're here to walk you through it.

Your consumer rights in singapore

Before you cancel, it's crucial to understand your legal protections as a consumer in Singapore.

The consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading advertising, and unethical business practices. If Evoice has misled you about service features, hidden cancellation fees, or locked you into a contract without clear terms, you have grounds to escalate beyond standard cancellation channels. The Act gives you the right to request a refund if you've been treated unfairly, and you can lodge a complaint with the Consumers Association of Singapore (CASE) if the company refuses to cooperate.

Key protections for subscriptions

Evoice must provide you with clear, upfront terms before you pay. If the company charges a termination fee not mentioned in your contract, you can challenge it. If you purchased through the Apple App Store or Google Play Store, you're also covered by their refund policies-typically 48 hours from purchase for app-based subscriptions. Keep records of all communications, billing statements, and terms you agreed to; Stopee recommends taking screenshots before you cancel.

How to cancel evoice: step-by-step methods

Evoice offers multiple cancellation pathways depending on how you signed up and which device you use.

Cancel via the evoice web account (easiest method)

This is the fastest and most direct route if you're an account administrator.

1. Visit the Evoice login page and enter your administrator credentials.
   • If you've forgotten your password, use the "Forgot Password" link and reset via email.
2. Once logged in, navigate to Billing or Account Settings (usually in the top-right menu or sidebar).
   • Look for tabs labeled "Subscription", "Plan", or "Account Management".
3. Find and select Cancel Account or Downgrade Plan.
   • Warning: Some platforms offer a downgrade option first-this lets you keep the service at a lower tier. Only choose this if you want to reduce features, not fully exit.
4. Follow the on-screen prompts to confirm your cancellation request.
   • Evoice will typically ask you to confirm your email and may request feedback on why you're leaving.
5. You'll receive a confirmation email within 24 hours.
   • Pro tip: Screenshot the confirmation and save it in a dedicated folder. You'll need proof if there's a billing dispute later.
6. Your access will continue until the end of your current billing cycle (monthly or annual, depending on your plan).
   • After that date, all services-numbers, voicemail, faxing-will be deactivated.

Cancel via apple app store (iPhone or iPad)

If you subscribed to Evoice through your Apple account, you must cancel through the App Store, not Evoice directly.

1. Open the Settings app on your iOS device.
2. Tap your Apple ID at the top of the screen.
   • You may be asked to authenticate with Face ID, Touch ID, or your Apple ID password.
3. Select Subscriptions.
4. Find and tap Evoice in the list of active subscriptions.
5. Tap Cancel Subscription and confirm when prompted.
   • Warning: Apple will show you a final confirmation screen offering to keep the service or cancel. Select "Confirm Cancellation"-not the "Keep Subscription" option.
6. You'll see a message saying "Subscription cancelled" with an end date.
   • Apple will email you a cancellation receipt to your registered email address.

Cancel via google play store (Android)

Android users follow a similar but slightly different path through Google Play.

1. Open the Google Play Store app on your Android device.
2. Tap the Menu icon (three horizontal lines) in the top-left or top-right corner.
3. Select Manage my apps and games or My apps and games.
4. Tap the Subscriptions tab (or "Manage subscriptions" if you see it).
5. Find Evoice in your active subscriptions list and tap it.
6. Tap Cancel Subscription and follow the prompts to confirm.
   • Google may ask you to rate your experience or provide feedback; you can skip this or answer as you wish.
7. You'll receive an order confirmation email showing your cancellation effective date.
   • Pro tip: Note the exact date your subscription ends-Google will cut off access precisely at that time, not a day later.

What happens immediately after you cancel

Cancelling Evoice doesn't mean your service stops instantly-understanding the timeline helps you plan your exit strategy.

Your access during the notice period

After you submit your cancellation, Evoice typically grants you a grace period: you retain full access to all features (inbound numbers, voicemail, faxing, call routing) until the end of your paid billing period. If you're on a monthly plan and cancel on the 10th, you keep everything working until the last day of that month. If you're on an annual plan, you keep access for a full year from your renewal date.

What you must do before access ends

Download and save everything you need: voicemail recordings, call logs, customer contact lists, and any faxes you've received. Evoice will delete archived data according to its retention policy, which typically means records are removed 30 to 90 days after your cancellation takes effect. If you need to preserve these for compliance, tax, or business reasons, act immediately.

Your phone numbers and porting options

If you have a business phone number through Evoice and want to keep it, contact Evoice support before you cancel to discuss porting your number to another carrier. Porting can take 2 to 4 weeks and may require a Letter of Authorization (LOA) from Evoice. Once your account is fully closed, porting becomes much more difficult. Stopee strongly recommends initiating this conversation at least 30 days before your cancellation takes effect.

Understanding evoice's refund policy

Refunds for Evoice are limited, but exceptions exist if you have a valid claim.

Standard refund terms

Evoice's published policy states that prepaid annual accounts cancelled after the first 30 days of service are non-refundable. Monthly plans are billed on a recurring basis and also have no refund clause if you cancel after the grace period. Additionally, Evoice does not refund unused account credits if you've been inactive.

Refunds for app store purchases

If you subscribed via Apple App Store or Google Play, their refund windows override Evoice's policy. Apple typically allows 48 hours from purchase to request a refund; Google Play grants a similar window for paid apps and subscriptions. Beyond that window, you'll need to file a dispute with Apple or Google directly-not with Evoice. Stopee recommends acting quickly if you believe you've been charged unfairly.

When you can fight for a refund

If you believe Evoice has breached the Consumer Protection (Fair Trading) Act-by misrepresenting features, hiding cancellation terms, or charging undisclosed fees-gather your evidence and escalate to the Consumers Association of Singapore (CASE). You have grounds to demand a refund if unfair practices are proven. Document all communications, save billing statements, and keep screenshots of the service terms you saw at signup.

Evoice pricing plans and your savings

Understanding what you're paying helps you verify you're charged correctly up to your cancellation date.

Current pricing in singapore dollars

Annual plans cost more upfront but save roughly 15-20% per month compared to paying month-to-month. If you're on an annual plan and cancel, you'll lose that volume discount, which is why securing a refund (if eligible) is important.

Common mistakes when cancelling evoice

Cancellation feels stressful, and it's easy to rush-but a few minutes of care now prevent weeks of frustration.

Mistake 1: cancelling without saving your data

Your voicemails, call logs, and faxes are yours, but they're not automatically exported when you cancel. Once Evoice's retention period (typically 30-90 days) expires, they're gone forever. Download everything to local storage or cloud backup before you hit the cancellation button.

Mistake 2: not checking where you subscribed

If you signed up through the App Store or Google Play, cancelling through the Evoice website won't work-your subscription is still active in the app ecosystem, and you'll keep being charged. Stopee has helped thousands of consumers avoid this trap: verify your subscription source (Evoice directly, Apple, or Google) and cancel from that exact location.

Mistake 3: forgetting to port your phone number before cancellation

Once your account is closed, reclaiming your business phone number becomes exponentially harder. Contact Evoice support at least 30 days before your cancellation date if you plan to port your number to another provider.

Mistake 4: missing the grace period deadline

After your paid billing period ends, Evoice will cut off access without further notice. Set a calendar reminder 3 days before your access ends to download any final voicemails or logs you've missed.

Mistake 5: not keeping your cancellation confirmation

If a billing dispute arises-Evoice charges you again, or claims you never cancelled-your confirmation email is your proof. Store it in a dedicated folder, screenshot it, and back it up to cloud storage.

Your cancellation checklist

Use this checklist to ensure you've covered every step before, during, and after cancellation.

Comparing evoice to similar alternatives

If you're cancelling Evoice because it's not the right fit, you might be considering other VoIP and virtual phone services.

Common alternatives in singapore

Most alternatives offer month-to-month billing, which gives you more flexibility than Evoice's annual plans. If cost or flexibility is why you're cancelling, these options might serve you better.

Key takeaways and next steps

Cancelling Evoice is straightforward when you follow the right path: confirm where you subscribed (Evoice website, Apple App Store, or Google Play), download your data, initiate porting if needed, and submit your cancellation through the correct channel. Remember that your service continues until the end of your billing period, giving you a grace window to transition to a new provider. If Evoice has charged you unfairly or hidden terms, don't hesitate to escalate to the Consumers Association of Singapore-you're protected under the Consumer Protection (Fair Trading) Act.

The process should take no more than 15 minutes, and your confirmation arrives within 24 hours. Stopee has helped thousands of consumers cancel subscriptions with confidence and clarity, and we're committed to ensuring your cancellation experience is stress-free and transparent. If you encounter resistance, unexpected charges, or confusing terms, Stopee.com remains your go-to resource for step-by-step guidance and consumer advocacy. Your time and money matter-cancel on your terms, with full information, and move forward to a service that truly serves your business.