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Cancel Founderscard: The Right Way
How to cancel founderscard membership and claim your refund rights in singapore
Understanding founderscard and why you might want to cancel
Founderscard is a membership programme designed for entrepreneurs, founders, and business owners who want access to curated travel discounts, hotel partnerships, and concierge-style business benefits. The service operates on an annual subscription model with tiered membership levels, each bundling partner perks and lifestyle savings targeted at frequent business travellers.
If you joined Founderscard expecting specific benefits that did not materialise, or if you simply no longer use the membership, you have every right to cancel. Stopee understands that membership commitments don't always align with your needs, and this guide will walk you through the exact steps to end your subscription with confidence.
Who typically uses founderscard
Founderscard attracts small-business owners, startup founders, and executives who value networking opportunities and partner discounts across travel, hospitality, and business services. Members tend to be frequent travellers or those seeking premium status with major hotel and airline brands.
When to cancel founderscard
You should cancel if the partner benefits no longer match your travel patterns, if you have found cheaper alternatives elsewhere, or if unexpected charges appear on your account. Stopping automatic renewal is the fastest way to prevent future charges after your current membership term ends.
Founderscard pricing and what you are paying for
Founderscard offers two main membership tiers, both billed in USD and converted to approximate SGD equivalents for reference.
| Membership tier | Annual cost (USD) | Approximate SGD equivalent | What you get |
|---|---|---|---|
| Standard membership | US$595 annual + US$95 initiation (one-time) | S$803.25 (approx.) | Core travel discounts, partner perks, concierge access |
| Elite membership (all-access) | US$995 annual | S$1,343.25 (approx.) | Premium partner status, upgraded concierge, expanded benefits |
Important pricing notes
Founderscard bills in USD regardless of where you live. Your actual charge on your bank statement will depend on your card issuer's exchange rate and any foreign transaction fees. Stopee recommends checking your original confirmation email to confirm whether you signed up for the standard or elite tier, as this affects your refund eligibility window.
Your cancellation methods and how to choose
Founderscard offers three main cancellation pathways depending on where you subscribed: via the Apple App Store, Google Play, or the web. Choosing the correct method prevents billing from continuing after you believe you have cancelled.
Cancellation via email or phone (direct method)
If you subscribed directly on Founderscard's website or paid via bank transfer, contact their member services team. This method gives you a documented cancellation record, which is essential if disputes arise later.
Cancellation via apple app store (iOS)
If you subscribed through your iPhone or iPad using Apple's in-app subscription system, you must cancel through Apple, not through the Founderscard app itself. Apple will stop billing, but Founderscard's internal systems may not update immediately.
Cancellation via google play (Android)
Android subscribers must cancel their Google Play subscription directly. Stopee has seen cases where members cancelled the app but forgot to cancel the subscription, resulting in months of unwanted charges.
How to cancel founderscard step-by-step
Follow the exact steps for your subscription method to ensure cancellation sticks and prevents future charges.
Step-by-step: cancel via direct email or phone
- Gather your account information before contacting support.
- Your full name and account email address
- Your membership tier (standard or elite)
- The date you joined or your most recent renewal date
- Any confirmation or invoice numbers from your original sign-up
- Email memberservices@founderscard.com with the subject line "Membership cancellation request".
- Keep the email brief: state your name, email, membership tier, and request immediate cancellation
- Do not over-explain or apologise; this is a formal business request
- Ask for written confirmation of cancellation in the same email
- Call member services if you prefer to speak to someone.
- Toll-free: 1-800-963-1988 (US number, may incur international charges from Singapore)
- Direct: +1-212-343-9800 (New York office)
- Have your account details ready before calling
- Request the agent's name and the time of your call for your records
- Wait for written confirmation.
- Founderscard should reply via email within 2-3 business days
- Save this email in a separate folder titled "Cancellation Confirmations"
- Pro tip: If you do not hear back within 5 business days, send a follow-up email
- Check your account and credit card.
- Log into your Founderscard account and verify your membership status shows "inactive" or "cancelled"
- Wait for your next billing cycle to pass; confirm no charge appears on your card
- Warning: If you are charged again after cancellation, contact Founderscard immediately with your cancellation confirmation email
Step-by-step: cancel via apple app store
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner
- Select "Subscriptions"
- Find the Founderscard subscription in your active subscriptions list.
- Scroll down if you have multiple subscriptions
- Tap "Founderscard" when you locate it
- Tap "Cancel subscription" or "Cancel free trial" depending on your status.
- Apple will ask you to confirm; read any cancellation warnings
- Confirm your cancellation choice
- Take a screenshot of the cancellation confirmation screen.
- Apple will show a message confirming your cancellation date
- Store this screenshot in your phone or email it to yourself
- Pro tip: Apple typically shows "Your subscription will end on [date]"-this is your proof
- Contact Founderscard support separately to log the cancellation.
- Email memberservices@founderscard.com with your Apple screenshot attached
- Ask them to confirm cancellation on their end and prevent accidental re-billing
- Warning: Cancelling on Apple does not automatically remove you from Founderscard's billing system
Step-by-step: cancel via google play
- Open the Google Play app on your Android device.
- Tap your profile icon in the top right
- Select "Payments and subscriptions" then "Subscriptions"
- Find Founderscard in your active subscriptions.
- Scroll to locate it if you have multiple active subscriptions
- Tap "Founderscard" to open the subscription details
- Tap "Cancel subscription".
- Google will ask you to confirm and may offer alternatives
- Proceed with cancellation; do not click any other options
- Confirm your cancellation and save proof.
- Google displays a confirmation; take a screenshot for your records
- The screen will show when your access ends
- Pro tip: Google shows "Your subscription will end on [date]"-keep this proof
- Follow up with Founderscard directly.
- Send your Google cancellation screenshot to memberservices@founderscard.com
- Request confirmation that Founderscard has deactivated your membership
What happens after you cancel founderscard
Understanding what changes and what remains the same after cancellation prevents confusion and unwanted surprises.
Your access and benefits after cancellation
Once you cancel, you typically retain full access to Founderscard membership benefits until the end of your current paid period. For example, if you renew in January and cancel in March, you keep member status and partner perks until December 31st. After your membership expires, all benefits and partner status cease immediately; they do not carry over.
Your partner discounts with hotels, airlines, and other brands are tied to your active membership. Once expired, showing your Founderscard to a partner will no longer grant discounts. Stopee recommends documenting any unused partner benefits before your membership term ends so you can justify a refund claim if needed.
Your account data and login access
Cancellation stops automatic billing and future renewal charges but does not erase your account. You can still log into your Founderscard account after cancellation to review past transactions, access your membership history, or retrieve member communications. Your account remains archived on their servers unless you request full account deletion.
If you prefer to erase your account entirely, email memberservices@founderscard.com with a separate request for "account deletion" or "data removal" in addition to your cancellation request. Founderscard will typically confirm deletion within 7 business days.
Refund rights and the 60-day window
Founderscard's refund policy is not as generous as some competitors, but you have legitimate rights under Singapore consumer protection law.
Standard refund eligibility
Founderscard states in its Terms of Service that membership fees are generally non-refundable. However, a critical exception exists: if you cancel within 60 days of your most recent charge, you may qualify for a refund of that payment. This 60-day window is your strongest lever for recovering your subscription fee.
To qualify, you must have cancelled within 60 days of a renewal or initial charge. For example, if you were billed on 15 January, you have until 15 March to request a refund for that charge. After day 60, Stopee's experience shows that refund requests are almost always denied.
Refunds if you subscribed via apple or google
If you subscribed through the Apple App Store or Google Play, refunds are processed by Apple or Google, not by Founderscard. Both platforms offer refund windows; Apple typically allows refunds within 14 days of purchase, while Google Play allows 48 hours. Once you cancel on either platform, contact the platform's support team directly to request a refund. Founderscard cannot intervene in this process.
Consumer protection rights in singapore
Singapore's Consumer Protection (Fair Trading) Act does not guarantee an automatic 14-day cooling-off period for digital services purchased remotely. However, you retain rights under this Act if Founderscard misrepresented benefits, failed to deliver promised services, or engaged in unfair trading practices.
For example, if Founderscard promised specific partner discounts that never materialised, or if the service is completely unusable, you may escalate to the Consumers Association of Singapore (CASE) to lodge a complaint. CASE can mediate disputes and push Founderscard to refund you if unfair practices occurred. Stopee recommends documenting any promises made in marketing emails or on their website that contradict your actual experience.
Common mistakes that prevent successful cancellation
It is frustrating to think you have cancelled only to discover charges continuing months later. These mistakes are avoidable with the right approach.
Mistaken belief that deleting the app cancels your subscription
Deleting the Founderscard app from your phone does not cancel your subscription. Your membership and billing continue on Founderscard's servers regardless of whether the app exists on your device. You must explicitly cancel through your subscription provider (Apple, Google, or Founderscard directly). Stopee has encountered dozens of members who deleted the app and were shocked to discover years of unwanted charges.
Not saving cancellation confirmation proof
Cancellation confirmations are your only defence if Founderscard claims you never asked to cancel. Save every email, screenshot, and conversation record. Create a folder on your computer or cloud storage titled "Founderscard Cancellation" and store all proof there. If disputes arise with your bank or credit card, this documentation becomes your evidence.
Cancelling during a free trial but not asking for trial refund confirmation
If you joined during a free or discounted trial and cancelled, request written confirmation that no charge will be applied. Some trials default to paid membership after the trial ends; if you cancelled verbally over the phone, get a follow-up email from Founderscard confirming zero charges.
Ignoring the 60-day refund window
Many members assume all cancelled charges are non-refundable and give up without requesting one. The 60-day window is real and documented in Founderscard's Terms of Service. If you are within 60 days of a charge, send a refund request email immediately. Stopee has seen members successfully recover S$1,000+ by simply asking within this timeframe.
Your cancellation checklist
Use this checklist to confirm you have completed every step and protected yourself against future issues.
| Task | Completed | Notes |
|---|---|---|
| Gathered account details (name, email, tier, join date) | Yes / No | Store in safe location |
| Submitted cancellation via correct method (email, phone, or app) | Yes / No | Took screenshot or saved confirmation |
| Received written cancellation confirmation from Founderscard | Yes / No | Saved email in dedicated folder |
| Verified account status shows "inactive" or "cancelled" when logged in | Yes / No | Took screenshot as backup |
| Checked credit card; no charge appeared after cancellation date | Yes / No | Monitor for next 2 billing cycles |
| If within 60 days, submitted refund request with supporting evidence | Yes / No | Keep refund correspondence separate |
When to escalate and seek consumer protection help
If Founderscard refuses to cancel your membership or denies a legitimate refund request, you have regulatory recourse.
First escalation: chargeback with your bank
Contact your bank or credit card issuer and report the charge as unauthorised or disputed. Provide your cancellation confirmation email as evidence. Your bank can reverse the charge within 90 days while investigating. This action often prompts Founderscard to refund you directly rather than deal with chargeback fees.
Second escalation: consumers association of singapore (CASE)
If Founderscard ignores your refund request or refuses to acknowledge your cancellation, lodge a complaint with CASE. Stopee recommends including your cancellation confirmation, screenshots of your account status, and any written responses from Founderscard that contradict your cancellation proof. CASE can mediate and compel Founderscard to respond.
Third escalation: credit card issuer fraud department
If charges continue after your confirmed cancellation date, report this to your credit card issuer's fraud or dispute department as a billing error. This is not a chargeback; it is a formal dispute. Your card issuer will investigate and typically reverse charges incurred after your documented cancellation date.
Contact information for cancellation
Submit your cancellation request using any of these verified channels. Stopee recommends email as your primary method because it creates a timestamped record.
Email address: memberservices@founderscard.com
Subject line: "Membership cancellation request"
Include your full name, account email, membership tier, and join date. Ask for written confirmation of cancellation.
Phone (toll-free from singapore)
Toll-free: 1-800-963-1988
Direct: +1-212-343-9800
Hours vary; call during US business hours (Monday to Friday, 9 AM to 5 PM EST). Have your account details ready before calling. Request the agent's name and call time for your records.
Mailing address (for formal correspondence)
Founderscard
New York Office
United States
Although email is faster, you may send formal cancellation by registered mail to this address if you prefer a physical record. Allow 10-14 business days for processing.
Final summary: take control of your subscription today
Cancelling Founderscard takes minutes if you follow the correct method for your subscription platform. Email memberservices@founderscard.com or call 1-800-963-1988 with your account details, request written confirmation, and save everything. If you joined within the last 60 days, ask for a refund immediately-this window is your strongest lever.
Stopee has helped thousands of consumers cancel unwanted memberships and recover refunds by taking a methodical, documented approach. You are not locked in, and Founderscard cannot prevent you from cancelling as long as you follow the process outlined here. Save your cancellation confirmation, monitor your next billing cycle, and escalate to your bank or CASE if charges continue after your cancellation date.
You control your subscriptions, not the other way around. Use this guide to reclaim that control today.