Manage Guru

How to cancel guru and recover your costs in singapore

What guru is and why you might want to cancel

Guru is a knowledge-management platform designed to help teams create, share and access company information within workflows and integrations. The service supports onboarding, internal documentation and quick in-context answers through searchable cards, browser integrations and chat features powered by AI suggestions.

You may be cancelling because your team no longer needs knowledge management, you've found a cheaper alternative, or you're consolidating tools to reduce subscription costs. Whatever your reason, Stopee is here to guide you through the process and ensure you don't lose money to avoidable mistakes.

Two different guru products, two different cancellation paths

Guru operates two distinct services in Singapore. The knowledge-management workspace (used by teams) requires admin-level cancellation with advance notice. The Guru AI study app (available on the Singapore App Store) uses a 30-day consumer cancellation window. Understanding which product you're cancelling is your first critical step.

Guru pricing in singapore

Below are the current prices for Guru AI study app subscriptions on the Singapore App Store, all shown in SGD.

Enterprise and team pricing for the knowledge-management platform is typically quoted in USD per seat. Check Guru's official pricing page for current enterprise rates and custom quotes.

What affects your cancellation refund eligibility

Your refund depends on which Guru product you're cancelling, when you cancel relative to your billing date and whether you meet Guru's stated eligibility criteria. The study app offers the most consumer-friendly window (30 days), while the enterprise workspace has stricter terms tied to renewal dates.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods and services, including digital subscriptions. Understanding these rights is your safety net if Guru refuses a legitimate cancellation request.

Cooling-off periods and digital services

For digital goods and services, Singapore's cooling-off provisions vary by provider and contract terms. Guru's 30-day window for the study app exceeds many industry standards and provides stronger protection than the statutory minimum for some digital purchases.

If Guru has misrepresented features, failed to deliver the service as described or charged you without clear consent, the Consumer Protection (Fair Trading) Act gives you grounds to dispute the charge or demand a refund. Keep all confirmation emails, receipts and screenshots of the product as evidence.

Your escalation options if guru refuses

If Guru declines your cancellation or refund claim without valid reason, you can escalate to the Consumers Association of Singapore (CASE). Stopee recommends documenting every communication with Guru (dates, names, responses) before escalating, as this creates a clear record of the dispute.

How to cancel the guru knowledge-management workspace

If you manage a team workspace, you hold the admin role and must initiate cancellation in writing at least 15 days before your renewal date. This section walks you through the exact steps to avoid accidental renewal charges.

1. Log in to your Guru workspace account with admin credentials.
   • Only workspace admins can authorize cancellation. If you're not an admin, ask your account owner to proceed.
2. Navigate to billing settings and confirm your current renewal date and billing cycle (monthly or annual).
   • Write down the exact renewal date. This deadline is non-negotiable; cancel at least 15 days before it.
3. Prepare a written cancellation request (email or formal letter) that includes:
   • Your workspace name and account ID
   • The date you want cancellation to take effect
   • A clear statement: "We request cancellation of our Guru subscription effective [date]."
   • Your name, title and contact details
4. Send the written request to the billing contact address listed on your Guru account or official billing page.
   • Pro tip: Use tracked email (Gmail read receipt or registered mail) so you have proof of delivery. Guru may not process cancellations without written confirmation.
5. Keep a copy of your cancellation request and the confirmation response from Guru.
   • Save these files for at least 12 months in case a dispute arises over renewal charges.
6. Monitor your account for the next billing cycle to confirm no charge appears.
   • Warning: If you're charged after your cancellation date, contact your bank or payment provider immediately to dispute the charge while citing your written cancellation request.

How to cancel the guru AI study app subscription

The Guru AI study app on the Singapore App Store uses your Apple or Google account for billing and offers a 30-day cancellation window from purchase. This consumer-friendly approach gives you the most time to decide.

1. Open the Guru AI study app on your iPhone, iPad or Android device.
   • Ensure you are logged in with the Apple ID or Google Account that holds the active subscription.
2. Navigate to Account or Settings (usually a gear icon or profile menu).
   • Look for "Subscriptions," "Billing" or "Manage Subscription" options.
3. Find the Guru AI subscription listed and select it.
   • You should see your renewal date, price and current status.
4. Tap "Cancel Subscription" or "Manage Subscription" and confirm the cancellation.
   • The app will show you the exact date your access ends (usually the end of your current billing period).
5. Alternatively, cancel through your app store account directly:
   • For Apple (iPhone/iPad): Open App Store, tap your profile picture, select Subscriptions, find Guru AI and tap "Cancel Subscription."
   • For Android: Open Google Play Store, tap your profile, select Payments and Subscriptions, find Guru AI and tap "Cancel Subscription."
6. Save a screenshot of the cancellation confirmation showing the date your access ends.
   • Pro tip: Take this screenshot immediately so you have proof if Guru continues charging you after cancellation.
7. Request a refund via email if you cancel within 30 days and have a valid reason (technical failure, service not as described, accidental purchase).
   • Email Guru's support team at the address shown in the app with your order reference, the date of purchase and your reason. Include the 30-day window in your message to strengthen your case.

What happens after you cancel guru

Cancellation stops future automatic renewals but does not guarantee immediate access loss or instant refunds unless you meet specific eligibility criteria. Understanding the post-cancellation timeline prevents confusion and helps you act if issues arise.

Access and account retention after cancellation

For workspace subscriptions, your team's access typically continues until the end of your current billing period. After that date, the workspace may become read-only or be deleted, depending on Guru's retention policy. For the study app, access usually remains active until the end of the month in which you cancelled.

Before your access ends, export any critical documents, knowledge cards or data you need to retain. Guru's retention practices vary, and the company is not obligated to store your workspace content indefinitely after cancellation. Use Guru's export feature (if available) or take screenshots of essential information while you still have access.

Your data after the subscription ends

Stopee recommends contacting Guru directly to ask about data retention timelines after cancellation. Some platforms keep deleted data for 30 days before permanent removal, while others delete immediately. Request a data export as a backup regardless of your cancellation method.

Will you get a refund from guru

Refund eligibility depends on your product type, the reason for cancellation and how quickly you act. Guru has different policies for workspace and consumer subscriptions, so read this section carefully to understand your entitlement.

Refunds for the knowledge-management workspace

Guru does not provide refunds for additional seats added during the current billing term or for cancellations initiated after the renewal date has passed. If you missed your 15-day notice window, the company will typically charge you for the next billing period with no refund available.

The only exception is if Guru failed to deliver the service as contracted (downtime, missing features) or if you can demonstrate fraudulent billing. In these cases, file a dispute with your credit card provider or bank and reference the Consumer Protection (Fair Trading) Act.

Refunds for the guru AI study app

The study app allows cancellation within 30 calendar days of purchase. If you cancel within this window and meet one of Guru's stated eligibility criteria, you may be entitled to a refund:

• The app did not work as described in the store listing
• You experienced a verified technical issue that prevented use
• You purchased by accident and did not use the service

Refunds must be processed no later than 14 days after your cancellation request. Stripe processing fees (typically 3.6% plus SGD 0.50) and a non-refundable booking fee (if applicable) are usually deducted from your refund amount.

Pro tip: Request your refund in writing via email with a clear reason and reference to the 30-day window. This creates a paper trail and increases the likelihood Guru honours the refund promptly.

Common mistakes to avoid when cancelling guru

Cancelling a subscription sounds simple but hidden traps can cost you money or access. These mistakes happen to careful people, so read this section closely and take your time.

Mistake 1: cancelling after the renewal date

For the workspace, Guru enforces a strict 15-day notice requirement before renewal. If you cancel on day 16 (after the renewal date passes), you'll be charged for the next term with no refund available. Mark your calendar with a reminder 20 days before renewal to give yourself a safety margin.

Mistake 2: assuming app-store cancellation stops all charges

Cancelling the app in your app store account is usually sufficient, but subscription billing sometimes continues if you don't also cancel directly in Guru's settings. Always cancel in both places to be certain, then check your next credit card statement to confirm no charge appears.

Mistake 3: not exporting your data before cancellation

Once your workspace is deleted, you cannot recover knowledge cards, documents or team responses without a backup. Stopee strongly advises exporting all data while you still have access. If Guru offers an export feature, use it immediately.

Mistake 4: ignoring the 30-day refund window for the study app

Guru's 30-day window is your only realistic path to a refund. After 30 days, the company will refuse refund requests unless you can prove fraud or severe service failure. If you're unsure whether to cancel, wait until day 28 or 29 to make your final decision.

Mistake 5: cancelling verbally or via chat without written confirmation

Guru's terms require cancellation requests in writing (email or formal letter). A chat message is not sufficient legal proof and Guru can claim they never received your request. Always use email with a read receipt and keep the confirmation response in your records.

Guru cancellation checklist

Use this checklist to ensure you complete every step correctly and protect yourself against unexpected charges.

When you should keep your guru subscription

Cancellation is right for you if Guru no longer serves your team's needs or if you've found a better alternative. However, some situations justify keeping the subscription. Here's how to decide.

Keep guru if

Your team actively relies on Guru for knowledge retrieval, onboarding or reducing time spent searching internal systems. If Guru has improved productivity and reduced repetitive questions, the monthly cost is likely cheaper than the team time you'd lose switching platforms. Additionally, if you're within your free trial or have just renewed for the year, cancelling now may forfeit a large upfront payment with no refund.

Cancel guru if

Your team rarely uses the platform, you've found a cheaper alternative with better features or your knowledge is already documented elsewhere. If Guru's price has increased beyond your budget or the service is duplicating tools you already pay for, cancellation makes financial sense. Use Stopee's guidance to complete the process cleanly and recover any eligible refunds.

Guru support and escalation contact details

If Guru refuses your cancellation request or disputes a refund claim, use these channels to escalate and protect your consumer rights.

Contact guru directly for cancellation or refunds

Send your cancellation request or refund claim in writing to Guru's billing team. Request the official support email address or billing contact from the Guru website or your account settings. Always use tracked email and keep the response for your records.

Escalate to singapore's consumers association (CASE)

If Guru ignores your request or refuses a legitimate refund, lodge a dispute with CASE. Visit case.org.sg or call 6100 0315 to file a complaint. Bring documentation of your cancellation request, all Guru communications and evidence of why you're entitled to a refund under Singapore's Consumer Protection (Fair Trading) Act.

Dispute the charge with your credit card or bank

If Guru continues charging you after cancellation, contact your bank or credit card issuer immediately to dispute the charge. Provide your cancellation confirmation (email or screenshot) as evidence and reference the Consumer Protection (Fair Trading) Act. Banks typically reverse unauthorised charges within 30 days if you file a dispute promptly.

Final thoughts and next steps

Cancelling Guru is straightforward if you know the exact steps and watch for common traps. Whether you're cancelling the team workspace or the study app, follow the process outlined above and keep evidence of your request in case a billing dispute arises.

Remember that your 15-day notice window (workspace) or 30-day refund window (study app) are firm deadlines. Mark these dates in your calendar and act early rather than late. If Guru refuses your cancellation or refund claim, don't accept "no" as the final answer. Use your consumer rights under Singapore law and escalate to CASE or your bank if necessary.

Stopee has helped thousands of consumers navigate subscription cancellations, dispute unfair charges and recover money owed under consumer protection law. If you're unsure whether your cancellation qualifies for a refund or need help composing a dispute letter, visit Stopee.com for free templates and expert guidance. Your cancellation is our priority, and we're here to ensure you don't lose money to hidden fees or missed deadlines.