Manage Lark

How to cancel lark in singapore and protect your money

What lark is and why you might want to cancel

Lark is a cloud-based collaboration platform that brings messaging, video meetings, shared documents and calendar tools into one workspace. Teams across Singapore use it to stay connected and manage projects in real time. If you have signed up for a paid plan, you are paying between S$84.98 and S$1,449.00 per month or year, depending on which tier you chose.

You might be cancelling because you have found a better tool, your team has switched platforms, or you simply want to reduce your software costs. Whatever your reason, Stopee is here to guide you through the cancellation process step by step and make sure you do not lose money in the process.

Core features of lark

Lark offers chat channels, one-to-one messaging, integrated video meetings that support up to 500 attendees on the Pro plan, cloud storage (up to 15 TB on higher tiers), shared document editing and calendar synchronisation. The platform also includes workflow automation and task management features designed for teams.

Why cancelling matters to your wallet

If you do not cancel your subscription before your next billing date, your payment method will be charged automatically. Stopping the auto-renewal is the first step; deleting your account is optional and separate. Understanding the difference between these two actions will save you money and protect your data.

Your consumer rights when cancelling lark in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy digital services. You have the right to cancel within a cooling-off period if the service is not delivered as promised.

The 7-day money-back guarantee

Lark offers a voluntary 7-day money-back guarantee on new annual subscriptions. If you cancel within 7 calendar days of your purchase date, you receive a full refund. This is a strong policy and gives you a week to test whether Lark is right for your needs. Stopee recommends requesting your refund in writing so you have proof of the transaction.

Your rights under singapore law

Under the Consumer Protection (Fair Trading) Act, you have the right to:

• Receive clear pricing and terms before you purchase
• Cancel if the service is materially different from what was advertised
• Request a refund if Lark breaches its obligations
• Escalate complaints to the Consumers Association of Singapore (CASE) if Lark refuses to refund you

If Lark refuses to honour the 7-day guarantee or blocks your cancellation, contact CASE at case.org.sg or call 6100 0315. They handle disputes between consumers and service providers at no cost to you.

How to cancel your lark subscription

Stopee breaks down the cancellation process into three methods, depending on where you signed up. Choose the method that matches how you pay for Lark.

Method 1: cancel through the lark app

If you subscribed directly through Lark and want to cancel your auto-renewal, follow these steps on your mobile or desktop app:

1. Open the Lark app and log in with your account credentials.
   • Make sure you are logged into the account linked to your payment method.
2. Tap or click My Lark (usually in the bottom navigation or menu).
   • On mobile, this is often a profile icon.
   • On desktop, look for your avatar or username in the top-right corner.
3. Select Settings.
   • Scroll down to find account management options.
4. Go to Account and then Subscription or Billing.
   • You will see your current plan and next renewal date.
5. Tap Cancel subscription or Turn off auto-renewal.
   • Do not select "Delete Account" unless you want to erase all your data immediately.
   • Cancelling auto-renewal lets you keep your account and data until your current billing period ends.
6. Confirm the cancellation by tapping Yes, cancel my subscription.
   • Lark will ask why you are leaving. You can skip this or provide feedback.
   • You will receive a confirmation email within a few minutes.

Pro tip: Turn off auto-renewal at least 24 hours before your renewal date. This gives Lark's billing system time to process your request. If you cancel on your renewal date, you may still be charged.

Method 2: cancel via the lark website

If you manage your subscription online, use this method:

1. Visit the Lark website and log in with your email and password.
   • Use the same account you used to purchase your subscription.
2. Click your profile icon or avatar in the top-right corner.
   • Look for "Account" or "Settings" in the dropdown menu.
3. Select Billing or Subscription Settings.
   • You will see a list of your active subscriptions.
4. Find the subscription you want to cancel and click Cancel auto-renewal or Manage subscription.
   • Read the cancellation terms carefully.
5. Click Confirm cancellation.
   • Lark will send you a confirmation email with the cancellation date and your final charge date.

Warning: Do not delete your account through the website unless you want to lose all your messages, files and data permanently. Deletion is irreversible. Cancel auto-renewal first, then decide later if you want to delete.

Method 3: cancel via apple app store or google play

If you subscribed through a mobile app store, you must cancel through that store, not through Lark itself. Both Apple and Google handle the refund and cancellation process for you.

For Apple App Store (iPhone or iPad):

1. Open the App Store app on your Apple device.
   • Do not open Lark; open the main App Store.
2. Tap your profile icon in the top-right corner.
   • It usually shows your initials or Apple ID picture.
3. Select Subscriptions.
   • You will see all your active App Store subscriptions listed.
4. Find Lark in the list and tap it.
   • The screen shows your next billing date and plan details.
5. Tap Cancel subscription or Turn off auto-renewal.
   • Apple will ask you to confirm.
6. Tap Confirm to finish.
   • You will receive an email confirmation from Apple.

For Google Play (Android):

1. Open the Google Play Store app on your Android device.
   • Do not open Lark; open Google Play Store.
2. Tap the profile icon in the top-right corner.
   • It usually shows your initials or profile picture.
3. Select Subscriptions or Manage subscriptions.
   • A list of all your active subscriptions appears.
4. Tap Lark.
   • The subscription details screen opens.
5. Tap Cancel subscription.
   • Google will explain the cancellation terms.
6. Tap Continue cancellation and then Yes, cancel.
   • Google Play sends you a confirmation email.

Pro tip: Keep the confirmation email from Apple or Google. If Lark tries to charge you after you cancel, you have proof that you ended the subscription through the app store.

Lark pricing and plan options

Stopee has compiled Lark's current pricing tiers in Singapore so you can see exactly what you are paying for.

If you signed up for an annual plan (like the S$849.00 yearly option), you are eligible for Lark's 7-day money-back guarantee. If you signed up for a monthly plan, standard cancellation applies with no refund for unused days.

What happens to your data and access after you cancel

Cancelling your subscription does not immediately delete your account or erase your files. Here is what you need to know.

Your access after cancellation

When you cancel auto-renewal, your subscription ends on your next billing date. You keep full access to Lark until that date. After your billing period ends, your account moves to a free tier (if available) or you lose access to paid features like advanced meetings and extra storage.

Stopee recommends exporting important documents, chat logs or files before your subscription ends. Many organisations forget this step and lose access to data when the subscription expires.

Account deletion (optional)

Cancelling your subscription and deleting your account are two separate actions. You can cancel auto-renewal and keep your account indefinitely. To delete your account and erase all data:

1. Open the Lark app and go to My Lark > Settings > Account.
   • On the website, log in and go to Account Settings.
2. Scroll down and select Delete Account.
   • Lark will warn you that this action is permanent.
3. Enter your password to confirm.
   • Lark deletes all your messages, files, contacts and settings immediately.
   • This action cannot be undone.

Warning: Account deletion is instant and irreversible. You cannot recover your data after deletion. Only delete your account if you are absolutely certain you no longer need access to your Lark workspace.

Will you get a refund when you cancel lark

Your refund eligibility depends on when you subscribed and which plan you chose. Stopee explains the rules clearly so you know what to expect.

The 7-day money-back guarantee (annual plans)

Lark offers a full refund if you cancel within 7 calendar days of purchasing an annual subscription. This is a voluntary policy and applies only to annual plans. To claim your refund:

1. Contact Lark support and state that you want to use the 7-day money-back guarantee.
   • Email them directly or use the support chat in the app.
   • Include your order number and the email address linked to your account.
2. Lark will verify your purchase date and processing your request within 5-10 business days.
   • The refund goes back to your original payment method (credit card, Google Play, Apple App Store, etc.).
3. Check your bank statement or payment platform within 2 weeks.
   • Bank processing times vary; some refunds take longer.

Monthly subscriptions and partial refunds

If you subscribed to a monthly plan (like S$84.98 per month), Lark does not offer prorated refunds. You cancel the auto-renewal and pay for your current month in full. Your access continues until your monthly billing date.

No refund is available for unused days or weeks remaining in your billing period.

App store refunds (Apple and google)

If you subscribed through Apple App Store or Google Play, you must request a refund through the store where you paid, not through Lark. Both stores have their own refund windows and policies:

• Apple App Store: You have 14 days from purchase to request a refund. Go to Settings > [Your Name] > iTunes & App Stores > view your account > Purchase History > find Lark > tap "Report a Problem" > request a refund.
• Google Play: You have 48 hours from purchase to request a refund. Open Google Play Store > tap your profile > Manage subscriptions > Lark > tap "Cancel subscription" and follow the refund prompts.

Pro tip: If the app store denies your refund request, escalate to CASE (Consumers Association of Singapore). They can pressure the store to honour the refund if your claim is valid.

Common mistakes people make when cancelling lark

It is easy to slip up during cancellation, and these mistakes can cost you money or leave your account vulnerable. Stopee has seen thousands of cancellations and wants to help you avoid these traps.

Mistake 1: confusing "cancel subscription" with "delete account"

Many users accidentally delete their account thinking they are just cancelling auto-renewal. This erases all your data instantly. Always cancel auto-renewal first. Delete your account only if you have backed up everything and are 100% certain you will not need Lark again.

Mistake 2: cancelling too close to the billing date

If you cancel on the day your subscription renews, Lark's billing system may still charge you. Stopee recommends cancelling at least 24 hours before your renewal date. Check your confirmation email for your next billing date and count backwards.

Mistake 3: not claiming the 7-day refund in time

The 7-day money-back guarantee only applies if you cancel within 7 calendar days. After day 7, Lark will refuse your refund request. If you bought an annual plan and are within the window, request your refund immediately before the deadline passes.

Mistake 4: assuming subscription cancellation equals data deletion

When you cancel auto-renewal, Lark keeps your account data on file. If you log back in after your subscription ends, you may still see your old messages and files (depending on your plan). Only deletion removes everything. Clarify what you want: access removal or data removal.

Mistake 5: forgetting to cancel through the app store

If you subscribed via Apple or Google, cancelling inside the Lark app does nothing. You must cancel through the app store itself. Otherwise, the app store will keep charging you every month.

Your cancellation checklist

Use this checklist to make sure you have completed every step before you finish:

• Confirm your next billing date (check your email or account settings).
• Export or back up any important files, chat logs or documents from Lark.
• Choose your cancellation method (app, website, or app store).
• Cancel auto-renewal at least 24 hours before your renewal date.
• Save the cancellation confirmation email for your records.
• If you are within 7 days of an annual purchase, request your money-back refund immediately.
• Verify that the next charge does not appear on your payment method after the billing date.
• Delete your account only if you want all data permanently removed (optional).

How stopee helps you cancel safely

Cancelling a subscription should be simple, but many services hide the cancel button and make refund rules unclear. Stopee exists to change that. We guide consumers like you through every step, flag the traps companies set, and make sure you understand your rights.

Whether you are cancelling Lark, Netflix, or any other service, Stopee has helped thousands of consumers navigate the process without losing money. Our step-by-step guides, refund advice and escalation pathways give you the confidence to cancel on your own terms.

If Lark refuses to honour your cancellation or denies your refund, Stopee can help you understand your next steps. Visit stopee.com to explore guides for hundreds of other services and discover how to protect yourself.

Lark's contact information in singapore

If you need to contact Lark directly, use these details:

Lark Technologies Pte. Ltd.
Registered office address: Singapore (exact street address available on Lark's corporate profile)
Support email: Usually found in your account settings or the app's help section
In-app support: Tap the profile menu and select "Help" or "Contact us"

If Lark does not respond to your cancellation or refund request within 14 days, escalate to the Consumers Association of Singapore (CASE) at case.org.sg or 6100 0315. CASE mediates disputes at no cost and can compel Lark to process your refund if you are right.

Remember: You have rights as a consumer in Singapore. Stopee stands with you if any company tries to prevent your cancellation or keeps charging you after you ask to stop. Your money is yours, and cancellation should never be a battle.