Manage Openphone

How to cancel quo (OpenPhone) and avoid losing your data

Understanding quo and why you might want to cancel

Quo, formerly known as OpenPhone, is a cloud-based business phone service that connects your team through dedicated phone numbers, SMS messaging, voicemail transcription, and call routing. If you run a small business or manage a distributed team, you've likely used it for multi-device calling and team collaboration.

But sometimes a service stops fitting your needs. Maybe you've switched to a competitor. Maybe your budget tightened. Maybe the features no longer match your workflow. Whatever your reason, Stopee is here to guide you through the cancellation process step by step, so you understand exactly what happens to your account, your phone number, and your data.

Who uses quo

Quo serves small teams, freelancers, and growing businesses that need shared phone lines without the overhead of a traditional phone system. It's popular with customer-facing teams, sales units, and remote-first companies.

Why cancellation matters

Cancelling Quo is straightforward on the surface, but the details matter. Your phone number doesn't disappear instantly. Your message history stays in the system for a limited time. You may or may not get a refund depending on when you cancel. Stopee helps you navigate these details so you don't lose important data or miss a refund window.

Quo pricing in singapore (SGD)

Here's what Quo costs in Singapore dollars, so you know exactly what you're paying for before you decide to cancel.

Monthly and annual plans

Pro tip: If you're on an annual plan and cancel mid-year, you won't receive a pro-rata refund under Quo's standard policy. Keep this in mind when you decide to leave.

Your consumer rights when cancelling quo

Singapore law protects your rights as a consumer, even when you're cancelling a digital service.

Consumer protection (Fair trading) act

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to fair dealing from Quo. The company must not misrepresent their cancellation policy, must not use unfair contract terms, and must handle your data responsibly once you cancel.

If Quo applies an unfair clause to deny a refund you believe you're entitled to, or if they delay returning your data, the Consumer Association of Singapore (CASE) can help you escalate the dispute. Stopee recommends documenting your cancellation request and any responses from Quo's support team, just in case you need to file a complaint later.

When you might qualify for a refund

Quo's stated policy does not offer refunds for paid billing periods once you cancel. However, Singapore law recognises exceptions:

• If you cancel during a free trial, you will not be charged.
• If Quo fails to deliver the service you paid for, you may have grounds to request a refund through CASE.
• If you purchased through the Apple App Store or Google Play Store, you have additional rights under Apple's or Google's refund policies, which may override Quo's policy. You have up to 15 days from purchase to request a refund from Apple, and up to 48 hours from Google Play.
• If you can prove Quo misrepresented its features or cancellation policy, CASE can mediate a dispute.

Stopee advises you to contact Quo support directly before escalating to CASE. A clear, factual email explaining why you believe you deserve a refund often works better than you'd expect.

How to cancel quo on different platforms

Quo lets you cancel through its web app, iOS app, or Android app, depending on how you signed up. Each method is slightly different, so follow the steps for your platform carefully.

Cancelling via web or desktop

This is the most straightforward method and gives you the clearest confirmation.

1. Log in to your Quo account at the web or desktop app.
2. Navigate to Settings in the top menu or sidebar.
3. Select Plan and billing from the Settings menu.
4. Scroll to the bottom of the page and click Cancel subscription.
5. When prompted, type the word "cancel" into the confirmation box to verify you want to proceed.
6. Click the final Confirm cancellation button.
7. You will receive a confirmation email from Quo within minutes. Save this email as proof of your cancellation date.

Warning: Do not close the page until you see the final confirmation message. If the page refreshes or fails to load, your cancellation may not have processed.

Pro tip: Take a screenshot of the confirmation screen before leaving this page. You'll have this as evidence if you need to dispute a charge later.

Cancelling via apple app store (iOS)

If you signed up through the App Store, you must cancel your subscription through Apple's system, not within Quo itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap the Quo or OpenPhone subscription in the list.
5. Tap Cancel subscription.
6. Choose a reason for cancellation (optional, but helpful for your records).
7. Confirm the cancellation by tapping Confirm cancel when prompted.
8. You will receive a cancellation confirmation email from Apple to your registered Apple ID email address.

Warning: If you cancel through the App Store, Quo will not automatically receive your cancellation notice. You may still see charges from Quo if they are billing you outside the App Store. Log into your Quo account separately and check your billing settings to ensure no other payment method is active.

Pro tip: Apple processes cancellations immediately, but your App Store subscription remains active until the end of the billing cycle you've already paid for. You will not be charged again after cancellation.

Cancelling via google play store (Android)

Google Play Store cancellations follow the same principle as the App Store but use Google's interface.

1. Open the Google Play Store app on your Android device.
2. Tap the menu icon (three horizontal lines) in the bottom right corner.
3. Select Manage my subscriptions.
4. Find and tap the Quo or OpenPhone subscription.
5. Tap Cancel subscription at the bottom of the screen.
6. Select a cancellation reason (optional).
7. Tap Cancel subscription again to confirm.
8. You will receive a cancellation confirmation email from Google Play to your registered Google account email.

Warning: Like the App Store, Google Play cancellations do not automatically notify Quo. Check your Quo account billing settings separately to confirm no other payment methods are active.

Pro tip: If Quo charged you more through Google Play than through their website, you may request a refund directly from Google Play within 48 hours of purchase. This refund is separate from Quo's own refund policy.

What happens after you cancel quo

Cancelling Quo doesn't mean everything disappears immediately. Understanding the timeline helps you prepare for the transition.

Your account and access after cancellation

Your Quo account remains fully active and functional until the end of the billing period you've paid for. If you paid for a month, you have access for the full month. If you paid for a year, you keep access for the full year.

During this time, you can continue making and receiving calls, sending and receiving SMS, accessing voicemail, and using all team features. Nothing stops working the moment you click cancel.

Once the billing period expires, your account will be locked. You can no longer make calls or send messages, but you can still log in to download your data.

Your phone number and data retention

Quo typically holds your dedicated phone number for up to 30 days after your account expires. This gives you a window to reactivate your account if you change your mind.

After 30 days, Quo will release the phone number back to the pool of available numbers. If you need that number later, it may no longer be available, or Quo may charge you a reactivation fee.

Your message history, call recordings, and voicemail transcripts are retained for a limited time after cancellation. Stopee strongly recommends exporting or backing up any records you need before the hold period ends. Download or screenshot your conversation history, save voicemail files, and export call logs while your account is still active.

Pro tip: Check Quo's support documentation for the exact data retention timeline for your region. This varies by plan and by whether Quo has legal obligations to retain your data (for example, for tax or compliance purposes).

Future billing and renewal

Cancelling stops all future charges. Quo will not attempt to renew your subscription after your paid period expires. You will not see any charges on your credit card, debit card, or linked payment method after the final billing period ends.

If Quo charges you after cancellation, contact their support team immediately with your cancellation confirmation email. Stopee recommends disputing the charge with your bank as well, as a backup.

Understanding quo's refund policy

Quo's refund policy is clearly stated but worth understanding in detail, because it shapes your decision to cancel.

What quo says about refunds

According to Quo's Help Centre, payments already made for a full billing period are non-refundable after cancellation. You paid for access, and you get that access until the period ends. Once the period expires, Quo considers the payment fulfilled.

This applies whether you paid for a month or a year. If you cancel on day 2 of a 30-day billing cycle, you will not receive a pro-rata refund for the remaining 28 days.

Exceptions and special cases

Quo does recognise refunds in specific situations:

• Free trial cancellations: If you cancel during a free trial before the first charge hits, you will not be charged. Your account will simply expire at the end of the trial period.
• App Store or Google Play refunds: If you purchased Quo through Apple or Google and request a refund within their window (15 days for Apple, 48 hours for Google), you may receive one regardless of Quo's policy. The app store's policy overrides Quo's own policy in these cases.
• Service failure: If Quo fails to deliver the service you paid for (for example, if your calls and SMS stop working for an extended period and Quo cannot fix it), you may have grounds to request a refund through CASE or your credit card issuer.

Stopee advises documenting any service failures with screenshots or photos of error messages. This evidence helps when you escalate a refund request.

Common mistakes when cancelling quo

Cancellation feels like it should be simple, but these small oversights can leave you confused or frustrated.

Forgetting to download your data before the deadline

You're focused on cancelling and moving on. But your message history, call recordings, and contact list disappear after the retention period ends. By then, it's too late. Export your data while your account is still active. Stopee recommends doing this within a week of cancelling, not the day before the deadline.

Cancelling through the wrong channel

If you signed up through the App Store but cancel only within Quo's web app, your App Store subscription keeps charging you. If you signed up directly but cancel through Google Play, Quo might still charge your credit card. Always cancel through the same channel you signed up with, or cancel in both places to be safe.

Assuming your phone number disappears immediately

You cancelled Quo, so you might think your phone number is no longer yours. But Quo holds it for 30 days. If you port that number to another provider, do it within that window. After 30 days, the number is released and may be given to someone else.

Missing the app store refund window

If you bought through Apple or Google, you have only 15 days (Apple) or 48 hours (Google) to request a refund from the app store. Once that window closes, the refund is gone forever, even if Quo's policy is unfair. Submit your refund request to Apple or Google immediately if you think you're entitled to one.

Not keeping cancellation proof

You received a confirmation email, but then you delete it. Three months later, Quo charges you again, and you can't prove you cancelled. Keep that confirmation email for at least six months. Better yet, take a screenshot and store it in the cloud.

Your cancellation checklist for quo

Use this checklist to ensure you cancel Quo completely and don't lose anything important.

When to keep quo instead of cancelling

Cancellation isn't always the right move. Stopee wants you to make an informed decision.

Reasons to keep your quo subscription

• You still use your dedicated phone number for customer calls or team communication.
• Your team collaborates through Quo's shared inbox and features, and no competitor offers the same workflow.
• You're on a monthly plan and can downgrade to a cheaper tier instead of cancelling completely.
• Your free trial is still active. Wait until the end of the trial before deciding.

Reasons to cancel

• You've switched to a competitor service (for example, Google Voice, Twilio, or another VOIP provider).
• You no longer need a dedicated phone number for business.
• The cost no longer fits your budget, and downgrading doesn't help.
• You're dissatisfied with Quo's features or support quality.
• You want to consolidate your tools and use a single all-in-one platform instead.

How to contact quo if you need help

If cancellation goes wrong or you need clarification before you cancel, Quo's support team is available.

Support channels

Quo operates a Help Centre with articles on billing, cancellation, and account management. For direct support, you can email or contact Quo through the in-app chat feature. Response times vary, but Quo typically replies within one business day for billing inquiries.

If Quo refuses to process your cancellation or disputes your refund request unreasonably, escalate to the Consumer Association of Singapore (CASE) for mediation. You can file a complaint with CASE online, by phone at 6100 0315, or in person at their office in Singapore.

Pro tip: Keep all emails between you and Quo. These become evidence if you need to file a formal complaint.

Final thoughts and next steps

Cancelling Quo is straightforward if you follow the right steps and understand what happens next. You won't lose your access during the paid period, your phone number is held for 30 days so you can port it elsewhere, and your data is retrievable if you download it in time.

The key is to avoid the common traps: don't forget to export your data, don't cancel through the wrong channel, and don't assume you're entitled to a refund if you're outside the app store window. Stopee has helped thousands of consumers navigate cancellations like this one, and we're here to help you do the same.

If Quo's refund policy feels unfair, you have consumer rights in Singapore. The Consumer Protection (Fair Trading) Act gives you leverage if you can show the company misrepresented their terms or failed to deliver. CASE is your escalation point if Quo won't listen.

Take action today: export your data now, follow the cancellation steps for your platform, save your confirmation email, and monitor your payment methods for the next 30 days. Once your paid period expires and the 30-day phone number hold ends, you'll be completely free of Quo. Stopee wishes you a smooth transition to whatever service you choose next.