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Cancel Peoplehr: The Right Way
How to cancel peoplehr in singapore: your complete guide to safe exit
What is peoplehr and how does it work
Peoplehr is a cloud-based human resources management system that helps organisations manage employee records, leave tracking, performance reviews and onboarding in one centralised platform. If you use Peoplehr through a direct web subscription or via an app store, understanding how to cancel depends on where you signed up.
Overview of the service
Peoplehr operates as a software-as-a-service (SaaS) product, meaning you access it through a web browser or mobile application rather than downloading software to your computer. Your team members receive user accounts with role-based access controls, so only the right people see the right data. Subscriptions renew automatically each month or year unless you actively cancel.
How subscriptions work
You can subscribe to Peoplehr directly through their website, or you might have purchased access via Apple App Store or Google Play. Where you bought your subscription matters enormously when you want to cancel, because app store cancellations follow Apple or Google's rules, not Peoplehr's. Direct web subscriptions are handled entirely by Peoplehr's own billing system.
Why you might want to cancel peoplehr
Before diving into cancellation steps, let's explore legitimate reasons why organisations decide to move away from Peoplehr.
Common reasons for cancellation
You might cancel because you've outgrown the platform and need more advanced features, or conversely, the plan includes features you don't use. Some teams switch to competitors offering better integration with existing tools, lower pricing for your team size, or customer support that feels more responsive. Others cancel because they've merged with another organisation, restructured their HR operations, or decided to manage those functions differently.
Whatever your reason, Stopee advocates for informed exits - knowing exactly what happens to your data and when your costs actually stop saves you money and frustration.
Questions to ask before cancelling
Will your current provider allow you to export employee records in a usable format? How much notice does your contract require? Are you within a contract period, or month-to-month? Do you have any unused prepaid credit? These questions directly affect your refund eligibility and your next steps, so answer them before you cancel.
How to cancel peoplehr step by step
The exact process depends on whether you subscribed directly through Peoplehr's website or through an app store.
Cancel a direct peoplehr web subscription
If you signed up for Peoplehr through their website or received an invoice directly from them, follow these steps to cancel your account.
- Log in to your Peoplehr account using your email and password.
- Visit the Peoplehr web platform and enter your credentials.
- If you've forgotten your password, use the password reset function.
- Navigate to your Account Settings or Billing section.
- Look for a gear icon, profile menu, or "Settings" option in the top navigation bar.
- Select "Billing," "Subscription," or "Account Management" depending on your interface.
- Find the option to cancel, downgrade, or change your plan.
- This may be labelled "Cancel subscription," "End plan," or "Manage plan."
- Some interfaces require you to click "Edit subscription" first before showing a cancel button.
- Select cancel and follow the on-screen prompts.
- Peoplehr may ask why you're leaving - this feedback helps them improve, but answering is optional.
- They may offer a discount or downgrade option; decline if you're certain.
- Confirm that automatic renewal is switched off.
- After cancellation, log back in and return to Billing to verify renewal is disabled.
- Screenshot the confirmation screen showing "Subscription cancelled" or "No active subscription."
- Save your confirmation email and any reference number.
- Peoplehr sends a cancellation confirmation to your registered email address.
- Keep this email for your records and any future disputes about refunds.
Cancel a peoplehr subscription via apple app store (iOS)
If you subscribed to Peoplehr through your Apple device, Apple controls the cancellation process, not Peoplehr.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select "Subscriptions."
- Find Peoplehr in the list and tap it.
- Tap "Cancel Subscription" and confirm.
- Apple may offer you a discounted renewal rate; ignore this if you're committed to cancelling.
- Take a screenshot showing the subscription is cancelled.
- This proves cancellation if Apple later charges you again or if you need evidence for a refund claim.
Warning: Peoplehr cannot directly cancel your Apple subscription for you. If you contact Peoplehr support saying you've cancelled on the App Store, they cannot see this or reverse it. Always handle app store subscriptions through Apple itself.
Cancel a peoplehr subscription via google play (Android)
Android subscriptions go through Google Play, which operates independently from Peoplehr's own billing.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions," then "Subscriptions."
- Tap Peoplehr from the list.
- Tap "Cancel subscription" and confirm your cancellation.
- Google may display a retention offer; proceed to cancel if you're certain.
- Screenshot the confirmation message.
- Save this proof in case Google charges you after cancellation or you need a refund record.
Pro tip: App store cancellations take effect at the end of your current billing cycle, not immediately. You retain access until that date, so cancel early in your billing period if you want to minimise unused time.
Understanding refunds and what you're entitled to
Refunds depend on where you bought your subscription and Singapore consumer law protections that apply to all software purchases.
Direct web subscriptions and refund policy
Peoplehr's Master Subscription Agreement states that if you terminate your subscription for cause, Peoplehr will refund any prepaid fees covering the unused portion of the subscription term from the termination date forward. This means if you've paid for a year upfront but cancel after three months, you should receive a refund for the remaining nine months - assuming the termination qualifies as "for cause."
Warning: "For cause" typically means Peoplehr failed to deliver the service or breached the contract. If you cancel simply because you prefer another platform, this may not qualify, and you might forfeit your prepaid amount.
App store purchases and refund timelines
Apple and Google handle refunds separately from Peoplehr. Apple allows refunds within 14 days of purchase if you request it through the App Store directly. Google Play's refund window is typically 48 hours for app subscriptions, though circumstances vary. Contact Apple or Google, not Peoplehr, to request an app store refund.
Your consumer protection rights in singapore
Singapore's Consumer Protection (Fair Trading) Act gives you rights as a consumer, even if Peoplehr's terms seem restrictive. If Peoplehr promised service features that weren't delivered, misled you about pricing, or fails to refund you as promised, you can escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).
The Act covers unfair contract terms and misleading representations. If Peoplehr buried a "no refund" clause in fine print or advertised differently from what you received, the Act may override their standard terms. Stopee recommends documenting all communications with Peoplehr and keeping copies of invoices and promises made during your purchase.
What happens to your data after cancellation
Your data is your responsibility, so act before your account closes.
Exporting and securing your records
Before you cancel, export all employee records, attendance reports, leave balances, performance reviews and any custom documents you've created. Peoplehr should provide an export function in your account settings or through support. Confirm the file format - CSV or Excel files are easiest to import into another HR system.
Do not assume you'll have access to retrieve data after cancellation. Download everything to a secure location, preferably an external drive and cloud backup.
Peoplehr's data retention after termination
Check Peoplehr's Terms of Use for the specific data retention and deletion policy. Most SaaS providers retain deleted customer data for 30 to 90 days to support dispute resolution or legal holds, then delete it permanently. Once deleted, recovery is impossible, so get your exports done immediately after you decide to cancel.
Pricing comparison and plan options
Understanding pricing helps you decide whether to stay or switch, and whether cancellation makes financial sense right now.
| Plan type | Users included | Best for | Typical renewal |
|---|---|---|---|
| Starter | Up to 10 employees | Small teams and startups | Monthly or annual |
| Standard | Up to 50 employees | Growing companies | Monthly or annual |
| Professional | Up to 200 employees | Mid-sized organisations | Annual |
| Enterprise | Unlimited | Large enterprises | Annual, custom terms |
Note: Pricing varies by region and currency. Always verify current pricing on Peoplehr's official website before making a final decision. No verified Singapore SGD pricing was confirmed for this guide, so contact Peoplehr directly for accurate local rates.
Common mistakes to avoid when cancelling
Cancellation feels straightforward until you miss a step and end up charged again or lose access to critical data.
Mistake 1: not verifying automatic renewal is actually off
After you cancel, log back into your Peoplehr account and confirm that automatic renewal shows as disabled. Many people cancel but never check, then get surprised by a renewal charge a month later. Take a screenshot of the confirmation screen showing no active subscription.
Mistake 2: assuming data persists after cancellation
Your employee records don't wait around for you to retrieve them after your account closes. Export everything before you hit the final cancel button. If you cancel then realise you forgot payroll reports or leave documentation, recovery is expensive or impossible.
Mistake 3: cancelling through the wrong channel
If you bought through Apple App Store but contact Peoplehr support asking them to cancel, they cannot help. You must cancel through Apple's settings yourself. Stopee sees this mistake constantly: customers spend days emailing support only to find out the answer was to use the app store's own cancellation tool.
Mistake 4: not keeping cancellation proof
Save your cancellation email, screenshot your confirmation, and write down the date you cancelled. If Peoplehr charges you again or disputes your request, this proof protects you. Consumer disputes often hinge on who has documentation.
Your cancellation checklist
Use this list to ensure you've completed every step before your subscription ends.
- [ ] Export all employee data - Records, reports, leaves, performance reviews, documents
- [ ] Download export files to your computer and cloud backup - Don't rely on Peoplehr to keep them
- [ ] Identify where you subscribed - Direct Peoplehr website, Apple App Store, or Google Play
- [ ] Locate your current billing cycle end date - You'll cancel from here
- [ ] Log in and navigate to billing or subscription settings - Keep browser open in case you need a screenshot
- [ ] Click cancel and follow all on-screen prompts - Read carefully; some offer discounts
- [ ] Screenshot the final "Subscription cancelled" confirmation - Save with today's date
- [ ] Log back in within 24 hours and verify auto-renewal is off - Take another screenshot
- [ ] Save your cancellation confirmation email - Forward it to yourself or print it
- [ ] Document the date you cancelled for your records - Use this if disputes arise
- [ ] Check your bank or card statement on the next billing date - Confirm no renewal charge appears
Why stopee makes cancellation easier
Cancelling a SaaS subscription shouldn't feel like solving a puzzle. Stopee has helped thousands of consumers cancel subscriptions across platforms and countries by providing step-by-step guidance tailored to your specific service and location.
Our guides cut through vendor jargon and focus on what actually matters: protecting your data, understanding your refund rights under consumer law, and completing cancellation correctly the first time. Whether you're cancelling Peoplehr or another service, Stopee ensures you know exactly what to do, what to expect, and what rights you have.
Contact information for peoplehr support
If you encounter problems during cancellation or need to dispute a charge, reach out to Peoplehr directly.
Peoplehr head office in singapore
Address: 7500A, Beach Road, #11-320, The Plaza, Singapore 199591
This address is listed in Peoplehr's Terms of Use as their registered address for notices and legal correspondence in Singapore. If you're escalating a billing dispute or requesting refund documentation, send formal communications to this address and keep a copy.
When to involve consumer authorities
If Peoplehr refuses to refund you despite your reasonable request, or if you believe they've misled you about features or pricing, contact the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). These agencies investigate unfair trading practices and can mediate disputes at no cost to you. Stopee recommends documenting all your communications with Peoplehr first so you have evidence to present.
Cancelling Peoplehr doesn't have to be stressful when you follow this guide. Export your data, verify your subscription channel, complete the steps in the right order, and keep proof of cancellation. If you're unsure about your refund rights or encounter pushback from Peoplehr, remember that Singapore consumer law protects you - and Stopee is here to help you navigate those rights every step of the way.