Manage Regus

How to cancel your regus membership in singapore and reclaim your workspace investment

Understanding regus and why you might want to cancel

Regus operates as a global flexible workspace provider, offering everything from virtual offices and hot desks to dedicated workstations and private meeting rooms across multiple Singapore locations. If you have signed up for a Regus service, you have locked into a contract that typically runs for 24 months or longer, with billing continuing throughout that period.

Your reasons for cancellation matter. You might have relocated, scaled down your team, found a more affordable workspace, or simply realized the service no longer fits your business needs. Whatever your situation, Stopee is here to guide you through the cancellation process with clarity and confidence.

Common regus services in singapore

Regus Singapore offers a range of workspace solutions designed to suit different business models. You can choose from virtual offices (which provide a business address and mail handling), hot desks (shared workstations), dedicated desks (your own desk in a shared space), private offices (fully serviced rooms for individuals or teams), and meeting room hire by the hour or day.

Each service operates on a subscription model, meaning your monthly or annual fees continue until you formally terminate your agreement. Understanding which service you subscribed to is the first step in cancelling correctly.

Regus pricing and contract structure in singapore

Regus pricing varies significantly depending on your location, service type, and contract length. Most contracts are lock-in agreements lasting 24 months, which means early termination may not be possible without penalty.

Current regus pricing table

Why contract length matters for cancellation

Your contract term directly affects whether you can cancel early and what penalties apply. Most Regus agreements in Singapore lock you in for 24 months, which means submitting notice to end your agreement does not mean immediate termination. You must observe the notification period stated in your contract-typically 30 or 60 days-and your agreement usually ends on the contract anniversary date, not immediately.

This is a critical detail many customers overlook. You might submit cancellation notice in month 20 of a 24-month contract and still be billed until month 24. Stopee recommends reviewing your original contract letter or agreement before you begin the cancellation process.

Your consumer rights when cancelling regus in singapore

As a consumer in Singapore, you are protected by the Consumer Protection (Fair Trading) Act, which governs unfair trade practices and sets standards for transparency in contracts and billing.

What the consumer protection (Fair trading) act covers

The Consumer Protection (Fair Trading) Act protects you against misleading or deceptive conduct by service providers. If Regus has misrepresented the terms of your agreement, charged you unauthorized fees, or failed to honour the cancellation terms in your contract, you have grounds for escalation.

However, this Act does not automatically grant you a 14-day cooling-off period for business contracts like workspace services. Consumer cooling-off rights typically apply to consumer goods purchased at distance (online or by phone), not to commercial workspace agreements. This means if you signed a 24-month workspace contract with clear terms, you are generally bound by those terms unless the contract itself specifies an early exit option.

When to escalate to the consumers association of singapore

If Regus refuses to process your cancellation, continues charging you after your stated termination date, or fails to return your deposit within a reasonable timeframe, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE acts as an independent advocate and can mediate disputes between you and Regus at no cost to you.

Keep all written correspondence, invoices, payment records, and cancellation confirmations. These documents are your evidence if a dispute arises and you need to escalate beyond Regus customer service.

How to cancel your regus agreement step by step

Cancelling Regus requires you to submit formal notice through the correct channel and confirm your termination date in writing. The process differs slightly depending on whether you use the online portal or contact your local centre directly.

Cancelling through the myregus web portal

The myregus.com portal is the primary channel for submitting cancellation notices. This method creates a timestamped record of your request, which protects you if disputes arise later.

1. Log in to your Regus account at myregus.com using your email and password.
   • If you cannot remember your password, click "Forgot password" and follow the reset link sent to your registered email.
   • If you do not have portal access, contact your local Regus centre immediately and ask for account credentials.
2. Navigate to Account > Products and services to view your active agreements.
   • Identify the service you want to cancel (e.g. "Private Office - Singapore Central").
   • Note the contract end date displayed next to each service.
3. Select the service and click End Agreement or similar option.
   • The system will prompt you to confirm your intention to terminate.
   • Review the notification period required (usually 30-60 days).
4. Enter your cancellation notice date (the date you are submitting the notice, not the date you want to exit).
   • The system will calculate your effective termination date based on the notification period in your contract.
   • Take a screenshot of this calculation for your records.
5. Submit your notice and wait for a confirmation email.
   • Warning: Do not assume cancellation is complete until you receive written confirmation from Regus.
   • The confirmation email should include your termination date and final billing date.
6. Reply to the confirmation email to acknowledge receipt and confirm the termination date.
   • This creates a clear paper trail and prevents misunderstandings.
   • Keep this email thread for at least 12 months after your contract ends.

Cancelling by contacting your local regus centre

If the online portal is unavailable or you prefer direct contact, you can submit cancellation notice to your local Regus centre manager.

1. Identify your Regus centre location in Singapore (e.g. Marina Bay, Raffles Place, Orchard).
   • Check your original contract or recent invoice to confirm which centre you are registered with.
2. Call or visit the centre in person to speak with the centre manager or customer service team.
   • Request a conversation about ending your agreement and ask what notice period applies to your contract.
   • Ask the centre manager to confirm the notification period in writing (email or letter).
3. State your intention to cancel clearly: "I want to terminate my Regus agreement for [service name] effective [date]."
   • Provide your agreement number or account email if you have it handy.
   • If you do not have these details, provide your full name and registered phone number.
4. Listen carefully to the notification period required and the date your contract will formally end.
   • Most Regus contracts require 30-60 days notice and end on the contract anniversary, not immediately.
   • Ask the centre manager to email you a written confirmation of the termination date and final billing date.
5. Follow up with an email to the centre manager within 24 hours.
   • Write: "Following our conversation on [date], I confirm my intention to cancel my Regus agreement [agreement number]. My expected termination date is [date]. Please confirm receipt of this notice and the final billing date."
   • Pro tip: Send this email from the email address registered with Regus to ensure it is logged against your account.
6. Retain the confirmation email as your cancellation proof.
   • Do not delete this email; you may need it for billing disputes or CASE escalation.

Cancellation via phone or email

If you cannot visit the centre in person, you can attempt cancellation by phone or email, though Stopee recommends following up in writing.

1. Find the phone number for your local Regus centre on the Regus Singapore website or your recent invoice.
   • Call during business hours (typically 08:00-18:00, Monday-Friday).
2. Speak with a customer service representative and state: "I want to cancel my Regus agreement."
   • Provide your account email, agreement number, or full name to locate your contract.
   • Listen to the notification period and termination date as explained by the representative.
3. Ask the representative to send you a cancellation confirmation email.
   • Do not end the call until you have confirmation that an email will be sent.
   • Note the name and employee ID of the person you spoke with, if available.
4. If no email arrives within 24 hours, follow up immediately.
   • Send an email to the centre address confirming your cancellation request and referencing the call (date and time).

What happens after you submit cancellation notice

Cancellation does not happen instantly. Your access, billing, and responsibilities continue on a specific schedule, and understanding that timeline prevents costly surprises.

Your access and service continuation

You retain full access to your workspace, facilities, and member services until your contract end date or the termination date confirmed in your cancellation notice. Regus will not revoke your access card, key, or online portal access early, even if you have submitted notice.

This means you can continue working from your office or using your desk until the final billing date. However, do not assume when your access ends-wait for written confirmation from Regus and mark your calendar with the exact date. Some centres have been known to revoke access without prior notice, leaving members locked out unexpectedly.

Billing after cancellation notice

Invoices and recurring charges continue until your contract end date or agreed termination date. If your notification period is 30 days and your contract anniversary is in 90 days, you will receive at least two more invoices after submitting cancellation notice.

Warning: Do not assume billing stops when you submit notice. Verify the final billing date on your cancellation confirmation and check your bank statements or credit card for charges in the weeks leading up to that date. If you are charged after your agreed termination date, escalate immediately.

Deposits and refunds

Most Regus agreements require an upfront retainer or holding deposit, typically equivalent to one month of fees. After you exit, Regus should return this deposit within 14-30 days, depending on your centre's policy.

In practice, deposit refunds are frequently delayed. Stopee has seen complaints where customers waited 2-3 months for their deposit to be returned, despite timely cancellation and exit. To protect yourself, keep a record of your original invoice showing the deposit amount and the date it was charged. When you submit cancellation notice, ask the centre manager in writing: "When will my retainer deposit of S$[amount] be refunded, and how will I receive it?"

Will you receive a refund from regus

Refunds from Regus are limited under standard contract terms, and early termination typically does not trigger pro-rata refunds for unused services.

Standard refund policy

Regus does not offer pro-rata (daily or weekly) refunds for workspace fees if you exit before the contract end date. Your contract locks you into paying for the full term, and billing continues until the contract anniversary or the termination date you have agreed to in writing.

If you submit cancellation notice with 60 days remaining in your contract, you will likely be billed for those 60 days. The only exception is if your contract includes an early termination clause with specific exit fees or break options, which some premium memberships may offer.

Deposit refunds and known delays

Retainer deposits are refundable, but customers consistently report long delays in receiving them. Your deposit should be refunded after you have returned all keys, access cards, and centre property, and after your final invoice has been settled.

To accelerate the refund, contact your centre manager after your final day of access and ask: "I have returned all keys and access cards. Can you confirm that my S$[amount] retainer deposit will be refunded by [specific date]?" Request a written response and follow up if the refund does not arrive within 30 days.

Disputing unauthorized or continuing charges

If Regus charges you after your agreed termination date, or if you notice recurring charges that do not match your contract, escalate immediately. Stopee recommends this sequence:

1. Contact your centre manager by email with a clear subject line: "Unauthorized charges after cancellation - account [account email]."
   • Attach a screenshot of the charge and quote your termination date from the cancellation confirmation.
   • Request a reversal or credit within 5 business days.
2. If the centre manager does not respond within 5 business days, escalate to Regus head office in Singapore.
   • Find the contact email on the Regus Singapore website and send a formal complaint.
3. If Regus refuses to credit the unauthorized charges, lodge a complaint with CASE (Consumers Association of Singapore).
   • CASE will mediate between you and Regus free of charge and can compel refunds if warranted.

Common mistakes to avoid when cancelling regus

Cancellation can feel overwhelming, and small oversights can lead to extended billing or lost deposits. You are not alone in making these mistakes-thousands of workspace users face the same pitfalls.

Mistake 1: assuming immediate cancellation after submitting notice

Many customers believe submitting a cancellation request ends the contract immediately. In reality, Regus observes the notification period stated in your contract, which is typically 30-60 days. During this period, you are still billed and retain access.

How to avoid it: Ask your centre manager to confirm in writing the exact date your contract will end. Write it on your calendar and plan your workspace transition accordingly.

Mistake 2: not obtaining written confirmation of your termination date

Verbal confirmations from centre staff are not enforceable. If a centre manager says "Your contract ends on 15 June," but you have no email or letter proving it, Regus can later claim the notification period was not met and charge you for additional months.

How to avoid it: Always request cancellation confirmation in writing via email. Reply to confirmation emails immediately to create a paper trail. Stopee recommends keeping a dedicated folder for all cancellation-related correspondence.

Mistake 3: failing to return keys and access cards

If you do not return your access card, key, or other centre property by your termination date, Regus may charge you a replacement or lock-out fee, sometimes S$100 or more per item.

How to avoid it: Before your final day, arrange to return all physical items to the centre in person or ask the manager how to ship them back. Request a written receipt acknowledging return of your key and card. Keep this receipt until your refund has been processed.

Mistake 4: not checking your invoices after cancellation

Some customers stop monitoring their credit card or bank statements after cancellation and miss unauthorized charges appearing weeks later. Regus billing systems can sometimes fail to deactivate recurring charges promptly.

How to avoid it: Check your statements for 2-3 months after your agreed termination date. If you spot a charge after your contract end date, dispute it with your bank immediately and notify Regus in writing as backup evidence.

Mistake 5: overlooking your retainer deposit refund

If you do not follow up specifically on your deposit, it can take months to arrive-or be forgotten by the centre entirely.

How to avoid it: Note the deposit amount on your cancellation confirmation. Request a written estimate of the refund date. If it does not arrive within 30 days of your final billing date, email your centre manager requesting status and a specific refund date in writing.

Your cancellation checklist for regus

Before you submit cancellation, and again after you receive confirmation, use this checklist to ensure you have covered all the critical steps.

How stopee can help you cancel with confidence

Cancelling a 24-month workspace contract should not be stressful or complicated. Stopee specializes in helping Singapore consumers navigate subscription cancellations, understand their rights, and resolve billing disputes quickly.

Whether you are unsure about your notification period, have not received your deposit refund, or need to escalate a billing dispute, Stopee provides step-by-step guidance and expert advocacy. Our service has helped thousands of consumers cancel unfair contracts, recover deposits, and avoid unauthorized charges.

Visit Stopee.com today to explore your options, check your contract terms against Regus's standard policies, and get personalized advice on exiting your agreement with minimal cost and maximum clarity. Stopee has the tools and expertise to turn a frustrating cancellation process into a straightforward, documented exit.

Regus singapore office locations for cancellation inquiries

If you need to visit a Regus centre in person to discuss cancellation, here are the main Singapore locations where you can speak with a centre manager.

Major regus centres in singapore

• Regus Marina Bay: Located in the central business district, this centre serves clients across Singapore's financial sector. Contact via the Regus Singapore website or your recent invoice for the direct number.
• Regus Raffles Place: Another prominent CBD location offering private offices and meeting rooms. Verify the current address on the Regus website before visiting.
• Regus Orchard: Positioned in Singapore's retail and commercial hub, this centre is accessible for customers across the island.
• Regus Changi Business Park: Serves east Singapore and businesses in the business park corridor.

Before visiting in person, call or email your local centre to confirm hours and ensure a centre manager is available to discuss cancellation. Most centres operate 08:00-18:00, Monday-Friday, but hours may vary.

Pro tip: If you cannot visit in person, all centres accept cancellation requests by email or phone. Use the contact details on your recent invoice or the Regus Singapore website to reach your assigned centre directly.

Take control of your regus cancellation today

Regus contracts are designed to lock you in, but your rights as a consumer in Singapore protect you from unfair treatment and unauthorized charges. By following the steps in this guide-submitting notice in writing, obtaining confirmation in writing, and monitoring your charges carefully-you can cancel your agreement cleanly and recover any deposits owed to you.

Do not let confusion or inaction trap you in an agreement you no longer need. Stopee is committed to empowering you with the knowledge and tools to cancel on your terms. Our team understands the frustration of being locked into long contracts, and we have helped thousands of consumers like you exit their agreements with confidence and without losing money to unauthorized charges or delayed refunds.

Start your cancellation journey today by reviewing your contract, identifying your notification period, and submitting formal notice through the myregus.com portal or your local centre manager. Keep all written confirmation, return your physical items promptly, monitor your invoices, and escalate any disputes immediately. If you face resistance from Regus or need expert guidance, Stopee is here to back you up every step of the way.