Manage Wetransfer

How to cancel WeTransfer in singapore and claim your refund

Understanding WeTransfer and why you might cancel

WeTransfer is a cloud file-sharing platform that lets you send large files quickly through email links or shareable portals. You can use it for free to send up to 3 GB per transfer, or upgrade to Starter or Ultimate plans for more storage, unlimited transfers and collaboration tools.

If you've signed up for a paid plan and no longer need it, you have every right to cancel and recover your money. At Stopee, we help consumers like you navigate cancellation with confidence and clarity.

Common reasons to cancel WeTransfer

You might cancel because you've finished a project, switched to another file-sharing service, or realised the paid features don't match your workflow. Perhaps your business needs changed, or you want to reduce monthly subscriptions. Whatever your reason, cancelling should be straightforward and refund-friendly.

WeTransfer pricing in singapore

Here's what you're paying for across WeTransfer's three main plans available to Singapore users.

Pricing breakdown

Why check your plan first

Before you cancel, identify which plan you're on and how you subscribed (website, iOS or Android app). Your cancellation method depends on this. If you subscribed via the web, you'll cancel on the WeTransfer website. If you subscribed through Apple App Store or Google Play, you'll cancel through that platform instead. Stopee recommends taking a screenshot of your current plan so you have proof of your purchase when requesting a refund.

How to cancel WeTransfer on the website

If you subscribed directly through WeTransfer's website, follow these steps to cancel your paid plan within minutes.

Step-by-step cancellation process

1. Log into your WeTransfer account at wetransfer.com using your email and password.
2. Click on your profile icon or avatar in the top right corner of the screen.
3. Select "Account settings" from the dropdown menu.
   • If you don't see a dropdown, look for a menu icon (three horizontal lines) and tap it.
4. Navigate to "Plan and payment" in the left sidebar.
   • You'll see your current plan displayed with the billing date.
5. Click "Manage plan" next to your active subscription.
   • This takes you to your subscription details page.
6. Scroll down and click the red "Cancel plan" button.
   • Warning: WeTransfer will ask you to confirm you understand that your subscription will not renew. Read this carefully.
7. Tick the checkbox confirming your cancellation request.
   • This confirms you've read WeTransfer's terms about active transfers and data access.
8. Click "Cancel plan" again to finalize.
   • You'll receive a confirmation email within minutes. Keep this for your records.

What happens immediately after you cancel on the website

Pro tip: Your subscription will not renew on your next billing date. You'll keep access to all paid features (larger uploads, custom backgrounds, transfer history) until the end of your current paid period. After that, your account automatically downgrades to the Free plan with its 3 GB per transfer limit.

How to cancel WeTransfer on mobile apps

If you subscribed through Apple App Store or Google Play, you must cancel through that platform, not through WeTransfer directly. Here's how for each option.

Cancelling on apple app store (iOS)

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap the profile icon in the top right corner (your photo or initials).
   • This takes you to your App Store account page.
3. Tap "Subscriptions".
   • You'll see a list of all your active subscriptions across all apps.
4. Find and tap "WeTransfer" from the list.
   • The app listing shows your plan name, renewal date and price.
5. Tap "Cancel subscription".
   • Warning: Apple may show you retention offers or reasons to keep the subscription. You can ignore these and proceed.
6. Confirm your cancellation in the popup that appears.
   • You'll receive a confirmation email from Apple within minutes.

Cancelling on google play (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
   • This opens your Google Play account menu.
3. Tap "Payments and subscriptions".
   • You may need to select "Manage subscriptions" from the submenu.
4. Tap "Subscriptions" to see your active plans.
   • All active subscriptions appear in a list.
5. Find and tap "WeTransfer".
   • The page shows your current plan, renewal date and amount.
6. Tap "Cancel subscription" at the bottom of the screen.
   • Pro tip: Google may ask why you're cancelling. Provide feedback if you wish, but it's optional.
7. Confirm your cancellation by tapping "Yes, cancel" in the confirmation dialog.
   • Google sends a confirmation email to your registered account address.

Why apple and google handle refunds differently

When you cancel through App Store or Google Play, Apple or Google manages your refund independently. WeTransfer cannot process refunds for in-app purchases. Stopee recommends requesting your refund immediately after cancelling through these platforms to improve your chances of approval.

Refunds and how to claim them

Singapore consumer law protects you, but you must act within the correct timeframe and follow the right process.

Refunds for website subscriptions

If you subscribed directly on WeTransfer's website, you can request a refund within 14 days of your payment. This is your best window to recover money. Here's how to claim it:

1. Visit WeTransfer's official support website or help centre.
   • Look for "Contact us" or "Support" at the bottom of the WeTransfer homepage.
2. Send a refund request email to WeTransfer's support team.
   • Include your account email, the payment date, the amount (S$6.99 or S$25.00), and the transaction ID if you have it.
   • Pro tip: Check your email receipt from WeTransfer or your bank statement for the transaction ID. This speeds up processing.
3. Clearly state that you're cancelling your subscription and requesting a refund under their 14-day policy.
   • Reference the number of days since your payment to show you're within the window.
4. Wait for a response from WeTransfer's support team.
   • Processing typically takes 5 to 10 working days after approval.

Requests made beyond 14 days from payment are generally not processed by WeTransfer. However, Stopee recommends contacting their support anyway if you believe you have grounds under the Consumer Protection (Fair Trading) Act Singapore.

Refunds for app store purchases (iOS)

Apple App Store manages all refunds for in-app purchases independently of WeTransfer. You have up to 45 days to request a refund from Apple for most app purchases.

1. Open the App Store app and go to your profile.
   • Tap the profile icon in the top right.
2. Tap "Purchase history".
   • You'll see all your recent purchases across all apps.
3. Find the WeTransfer charge you want to refund.
   • Look for the date, plan name (Starter or Ultimate) and price.
4. Tap the three dots (more options) next to the charge.
   • A menu appears with refund and report options.
5. Select "Report a problem" or "Request a refund".
   • Apple opens a form where you can explain why you want the refund.
6. Choose your reason (for example, "I did not intend to purchase this" or "I did not use this subscription").
   • Pro tip: Be honest about your reason. Apple is more likely to approve refunds if you're truthful.
7. Submit your request and wait for Apple's response.
   • Apple typically responds within 24 to 48 hours. They'll either approve the refund or ask for more information.

Refunds for google play purchases (Android)

Google Play also handles refunds independently for a period of 48 hours (2 days) after purchase. Beyond that window, you can still request a refund but approval becomes less likely.

1. Open Google Play Store and tap your profile icon.
   • Go to "Manage your Google Play account".
2. Tap the "Payments and subscriptions" tab.
   • Select "Purchase history".
3. Find the WeTransfer charge you want to refund.
   • Charges are listed with date, amount and app name.
4. Tap on the charge to open its details.
   • A popup or page displays the transaction information.
5. Tap "Request a refund".
   • Google opens a form asking you to explain your refund reason.
6. Select your reason and submit.
   • Google reviews your request and notifies you by email within 1 to 3 business days.
   • Warning: If you request refunds frequently, Google may deny future requests or suspend your account.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act gives you legal protection when buying digital services like WeTransfer subscriptions.

What the law protects you against

Under the Consumer Protection Act, WeTransfer must:

• Clearly display the subscription price and renewal terms before you pay.
• Send you confirmation of your purchase.
• Honour refund requests if the service is not as described or if you cancel within a reasonable timeframe.
• Provide a straightforward cancellation method (which they do via the website and app platforms).

If WeTransfer refuses a refund or makes cancellation intentionally difficult, you can escalate to the Consumers Association of Singapore (CASE) or file a complaint with Singapore's Enterprise Singapore (ESG) office. At Stopee, we've seen these escalations succeed when consumers document their attempts and provide proof of timely cancellation.

If WeTransfer denies your refund

If WeTransfer rejects your refund request without valid reason, especially within the 14-day window:

1. Keep all emails from WeTransfer that explain their denial.
2. Document your cancellation date and the payment date (screenshots help).
3. Contact the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315.
4. File a formal complaint. CASE will mediate between you and WeTransfer for free.
5. If CASE mediation fails, you may pursue a small claims action in the District Court for amounts up to S$10,000.

Stopee advises keeping detailed records of every step. Write dates and times in plain text, screenshot your account pages, and save confirmation emails. These details strengthen your case if you need to escalate.

What happens after you cancel WeTransfer

Cancellation doesn't mean instant loss of access. Here's what to expect in the days and weeks following your cancellation.

During your paid period

After you cancel, you'll still have access to all paid features until the end of your current billing period. If your next charge was due on 15 April, you can use Starter or Ultimate features freely until 14 April. This gives you time to download important files or finish ongoing transfers.

After your paid period expires

Once your paid period ends, your account automatically downgrades to the Free plan. Your access changes immediately:

• Transfer size drops from 300 GB (Starter) or unlimited (Ultimate) to just 3 GB per transfer.
• Monthly transfer limit becomes 10 instead of unlimited.
• Password protection and custom features remain available in the Free plan, but advanced options disappear.

Active transfers you started during your paid period typically stay online for up to 28 days after cancellation, even if your subscription ends. This means recipients can still download files you've already sent.

Your data and transfer history

WeTransfer does not delete your account or transfer history immediately after cancellation. However, the Free plan stores less history. Stopee recommends downloading or archiving any important file links or transfer records before your paid period expires.

Common mistakes to avoid when cancelling

Many people cancel WeTransfer successfully but accidentally miss refund deadlines or forget to cancel on the right platform. Here's what goes wrong most often.

Mistake 1: cancelling on the wrong platform

If you subscribed via Apple App Store but cancel on the WeTransfer website, your subscription remains active. The two systems don't sync. Always check your original receipt or your Apple/Google account to confirm where you subscribed. Stopee recommends cancelling in the exact place you subscribed.

Mistake 2: missing the 14-day refund window

The 14-day window starts from your payment date, not from when you realised you didn't want the subscription. If you wait three weeks to request a refund, WeTransfer's system often rejects it automatically. Mark your payment date in your calendar immediately after subscribing so you know your deadline.

Mistake 3: not requesting a refund after cancelling

Cancelling your subscription and requesting a refund are two separate actions. Many users cancel but assume they'll get money back automatically. They won't. You must actively request a refund through WeTransfer's support team (for website subscriptions) or Apple/Google (for app subscriptions). Stopee sees this mistake frequently and it costs consumers money unnecessarily.

Mistake 4: forgetting to save your important files

After your paid period ends, large files you've stored may not be accessible in the same way. Download anything you need before your subscription expires. You won't lose files sent to you by others, but your own storage capacity shrinks dramatically.

Cancellation and refund checklist

Use this checklist to ensure you cancel WeTransfer correctly and claim your refund without delay.

Contact and escalation information

If you run into trouble cancelling or claiming your refund, here's where to go for help.

WeTransfer customer support

Visit WeTransfer's help centre at help.wetransfer.com or use the contact form on their website. Response times typically range from 24 to 72 hours. Keep your account email and transaction details ready when you contact them.

Apple app store support (iOS)

Visit support.apple.com/en-sg or call Apple Support at 1-800-MY-APPLE. You can also manage refunds directly through your App Store account settings under "Subscriptions".

Google play support (Android)

Visit support.google.com/googleplay or use the in-app help tool in Google Play Store. Google typically responds to refund requests within 24 to 48 hours via email.

Consumers association of singapore (CASE)

If WeTransfer refuses a valid refund request, contact CASE at:

• Phone: 6100 0315
• Website: case.org.sg
• Email: enquiry@case.org.sg

CASE provides free mediation services for consumer disputes and can escalate to Singapore's Enterprise Singapore office if needed.

Summary and next steps

Cancelling WeTransfer in Singapore is straightforward if you follow the right steps for your subscription type. Whether you subscribed on the website or through Apple or Google, you now know exactly how to cancel and claim your refund within the 14-day window. The Consumer Protection (Fair Trading) Act protects you throughout this process, and Stopee has helped thousands of consumers cancel subscriptions confidently and recover their money by understanding their rights and taking action quickly.

If you're unsure about your subscription status or need extra help, Stopee remains your resource for clear, step-by-step cancellation guidance. Start cancelling today and reclaim control of your digital subscriptions.