Manage Co-Star

How to cancel Co-Star and reclaim your astrology spending in singapore

What is Co-Star and why you might want to cancel

Co-Star is a US-based astrology app that blends your birth chart data with social networking and dating features. You receive personalised astrological insights, compare compatibility charts with friends, and unlock advanced readings through one-time purchases or subscriptions available in Singapore dollars via the Apple App Store and Google Play.

The app has attracted a devoted following, but many users find its automated tone inconsistent, its accuracy questionable, or its pricing structure frustratingly opaque. If you've been charged repeatedly, lost interest in astrology, or simply want to stop the subscription drain, Stopee is here to guide you through the exact steps to cancel without confusion or hidden barriers.

Core features you may lose access to

Co-Star's free tier gives you a basic birth chart and daily readings. Paid tiers unlock question packs (S$3.98 to S$9.98 per pack), crush compatibility reports (S$6.98 to S$13.98), and advanced natal charts or progressions (S$6.98 to S$16.98). Subscriptions renew automatically unless you cancel, and the app does not always make that cancellation path obvious.

Common reasons to cancel

You may cancel because recurring charges surprise you, the content feels generic or impersonal, you prefer other astrology tools, or you simply want to tighten your spending. Whatever your reason, you deserve a straightforward cancellation process, and Stopee exists to ensure you get one.

Your consumer protection rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading pricing, and non-delivery of services you've paid for.

Key protections that apply to Co-Star

If Co-Star charges you without your explicit consent, hides cancellation options, or fails to deliver promised content, you have grounds to dispute the charge. The Act also protects you if the app uses unfair contract terms-such as automatic renewal without a clear opt-out button-or if pricing is presented in a way that misleads you about total cost.

Additionally, if you purchase through the Apple App Store or Google Play, both platforms operate under their own refund policies, which may offer a window (typically 14 to 48 hours) to request a refund of in-app purchases. Stopee recommends you gather proof of every charge before you cancel, including screenshots of your billing page and email receipts.

Escalation pathways if Co-Star refuses to help

If Co-Star ignores your refund request or disputes your cancellation, contact the Consumer Association of Singapore (CASE) or file a complaint with the Consumers Association of Singapore. They mediate disputes and can investigate unfair trading practices. Keep all correspondence-emails, support tickets, screenshots-as evidence.

Methods to cancel Co-Star on your device

You can cancel Co-Star through three separate pathways, depending on how you subscribed: via Apple App Store, Google Play, or Co-Star's website.

Cancel on iPhone using the apple app store

If you subscribed through your iPhone, Apple manages your subscription renewal. You must cancel through Apple Settings, not within the Co-Star app itself.

1. Open Settings on your iPhone.
2. Scroll to the top and tap your Apple ID profile picture or name.
3. Select Subscriptions.
4. Find and tap "Co-Star Astrology."
5. Tap Cancel Subscription.
6. Confirm the cancellation when prompted.

Pro tip: Apple shows you the exact date your subscription will stop renewing. Take a screenshot of this confirmation as proof of cancellation.

Cancel on android using google play

Android users access subscriptions through the Google Play Store app. The steps mirror Apple's, but the menu structure differs slightly.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Navigate to Payments & subscriptions, then tap Subscriptions.
4. Select "Co-Star Astrology."
5. Tap Cancel subscription.
6. Choose your reason (optional) and confirm.

Pro tip: Google Play will ask why you're cancelling. You can skip this, but if you note a reason-"Too expensive," "Don't use it," or "Better alternative"-Google sometimes flags feedback to the developer, which may trigger retention offers. Ignore these; your decision is final.

Cancel website or direct purchases

If you bought readings, advanced charts, or one-time packs directly from Co-Star's website rather than through an app store, the cancellation process is less transparent. Co-Star does not publish a self-service cancellation workflow for web purchases.

1. Visit Co-Star's website and log into your account.
2. Navigate to account settings or billing information (if visible).
3. If you do not find a cancellation or subscription management page, contact Co-Star support at horoscopes@costarastrology.com.
4. In your email, clearly state your name, account email, and the subscription or purchase you want to cancel.
5. Request written confirmation of your cancellation and the date your access will end.

Warning: Co-Star's website support is slower than app store cancellations. Expect a response within 5 to 10 business days. If you do not hear back within 14 days, escalate to Stopee or file a complaint with CASE, as non-responsiveness is itself a breach of fair trading.

What happens immediately after you cancel

Cancellation does not mean instant loss of access-understanding this timeline prevents panic and helps you plan ahead.

Access and billing after cancellation

When you cancel a subscription through Apple or Google Play, your paid period continues until the current billing cycle ends. For example, if you cancel mid-month on a monthly subscription, you retain access until the next billing date. After that date, the subscription will not renew, and you lose access to premium features.

One-time purchases (question packs, crush reports) are not affected by subscription cancellation. You keep those permanently in your account, even after your paid tier expires.

Your account and data

Cancelling your subscription does not delete your Co-Star account, birth chart data, or saved readings. If you want to erase your profile and data entirely, you must request account deletion separately via horoscopes@costarastrology.com. Stopee recommends requesting both cancellation and deletion in the same email to avoid confusion.

Pro tip: Before you cancel, screenshot or export any readings, charts, or notes you want to keep. Co-Star does not guarantee you can recover this data after account deletion.

Refund eligibility and how to claim one

Refund policies depend on where you made the purchase and how long ago it occurred.

Refunds for app store purchases

Apple and Google process refunds for in-app purchases, not Co-Star directly. Your window to request a refund is narrow: Apple typically allows 14 days after purchase, and Google Play typically allows 48 hours, though both platforms evaluate refund requests case-by-case.

1. Open the Apple App Store (iOS) or Google Play Store (Android).
2. Navigate to your purchase history or order details.
3. Find the Co-Star charge you want to refund.
4. Tap "Report a Problem" or "Get Help."
5. Select "I would like a refund" and provide a brief reason.
6. Submit your request.

Apple or Google will review your request and email you a decision within days. If approved, the refund returns to your original payment method within 3 to 5 business days.

Warning: Do not request a refund after you have already cancelled your subscription through app store settings. The platform may deny your request on grounds that you cancelled access yourself. Request refunds first, then cancel.

Refunds for website purchases

Co-Star does not publish a standard refund policy for purchases made directly on its website. Email horoscopes@costarastrology.com with your order number, purchase date, and reason for the refund request. Co-Star's support team will evaluate your claim.

Pro tip: Singapore's Consumer Protection (Fair Trading) Act implies a 14-day cooling-off period for distance contracts (online purchases), even if Co-Star does not explicitly mention one. If Co-Star refuses your refund, reference the Act in your follow-up email. This often prompts reconsideration.

Escalation if Co-Star denies your refund

If Co-Star or the app store denies your refund and you believe the charge was unfair or the service failed to deliver, file a complaint with CASE. Provide all evidence: purchase receipts, screenshots, cancellation confirmations, and copies of your correspondence with Co-Star. CASE will investigate whether Co-Star breached fair trading rules.

Co-Star pricing and subscription plans

Understanding Co-Star's pricing structure helps you decide whether the service justifies its cost.

Current pricing in singapore dollars

Note: Co-Star frequently adjusts pricing and may test different subscription tiers in different regions. The monthly subscription cost varies; check your app store listing for the exact current price. Stopee recommends reviewing the pricing page before you make any purchase.

Common mistakes that trap you in Co-Star subscriptions

Many users struggle to cancel because they miss the subtle friction Co-Star (and app stores) build into the process-and it's frustrating when a straightforward action becomes a maze.

Mistake 1: cancelling inside the Co-Star app instead of in your device settings

The Co-Star app itself does not have a visible cancellation option. Users who search for "Cancel subscription" inside the app find nothing, then assume they have to contact support. In reality, you must exit the app and cancel through Apple Settings or Google Play Store. Stopee sees this confusion constantly: users give up and let subscriptions auto-renew.

Mistake 2: not distinguishing between subscriptions and one-time purchases

Cancelling a monthly subscription does not refund past one-time purchases (question packs, crush reports). Some users cancel, then feel cheated when they realise they cannot "use up" the credits they bought. Check what you actually paid for before you cancel; one-time packs are non-refundable in most cases.

Mistake 3: missing the renewal date window

If you cancel mid-cycle, you keep access until the next billing date. Users sometimes assume they lose access immediately and panic-email Co-Star support, delaying their cancellation confirmation. Check your app store account for the exact renewal date; this is your deadline to cancel if you want to avoid another charge.

Mistake 4: forgetting to confirm in writing

If you cancel through an app store, take a screenshot of the confirmation page. If you cancel via email to horoscopes@costarastrology.com, save that email and the reply. Do not rely on memory or screenshots of the app alone. Billing disputes hinge on proof, and Stopee has helped many users recover money because they documented their cancellation.

Mistake 5: not requesting a refund before cancelling

Once you cancel, app stores treat you as a non-customer and may reject future refund requests. If you suspect you were overcharged or the service failed, request your refund first, then cancel. The sequence matters.

Checklist before and after you cancel

Use this checklist to ensure your cancellation is complete and irreversible.

1. Log into your app store account (Apple ID or Google Play) and confirm your current subscription status and renewal date.
2. Take a screenshot of your billing history and subscription details.
3. Decide: do you want a refund? If yes, submit your refund request before you cancel.
4. Perform the cancellation steps for your platform (iPhone, Android, or website).
5. Immediately after cancellation, take a screenshot of the confirmation page showing the cancellation date.
6. Save all related emails, receipts, and screenshots in a folder or cloud storage.
7. Mark your calendar for the date your access ends (the renewal date).
8. On or shortly after that date, log into Co-Star to confirm you have lost premium access.
9. If you want to delete your account entirely, email horoscopes@costarastrology.com with your account email and a deletion request.
10. Keep all cancellation and deletion confirmations for at least 12 months.

Reviews and user sentiment on Co-Star cancellations

Real users share their cancellation experiences, and patterns emerge about why they leave.

Why users cancel

Common complaints include opaque pricing (unclear what each purchase unlocks), repetitive or vague readings (users feel the app recycles content), slow or unresponsive support when users try to cancel or request refunds, and surprise charges when subscriptions renew without obvious reminders.

Some users also report that the app's tone-which Co-Star markets as "blunt" or "honest"-feels harsh or emotionally manipulative rather than insightful. Astrology is deeply personal, and when an algorithm delivers criticism, the experience can feel hollow.

Sentiment on the cancellation process itself

Users consistently praise app store cancellations as straightforward once they know where to look, but criticise Co-Star's website support as slow and opaque. Many users do not realise the app store controls the subscription, not Co-Star, leading to wasted emails to support. Stopee's mission is to clarify this confusion upfront.

Frequently avoided questions about cancelling Co-Star

These questions recur among users navigating cancellation, and Stopee answers them directly.

Will cancelling delete my birth chart and saved readings?

No. Cancelling your subscription preserves your account, chart, and all saved readings. You simply lose access to new premium features (questions, crush reports, advanced charts). If you want to delete everything, email horoscopes@costarastrology.com and request full account deletion. Co-Star will confirm when your data is removed.

Can i get a refund if i cancel mid-subscription?

Possibly. If you cancel within your app store's refund window (14 days for Apple, 48 hours for Google Play) and request a refund explicitly, you may recover your most recent charge. Website purchases have no published refund window, but Singapore's Consumer Protection (Fair Trading) Act implies a 14-day right to cancel. Make the request; Co-Star may honour it.

Does Co-Star offer pause or freeze options instead of cancellation?

Not officially. Your only options are to keep the subscription active or cancel it. If you want to step away temporarily but think you might return, you can cancel and resubscribe later-your data will remain in your account. Stopee does not recommend maintaining a paid subscription you do not use just to preserve access.

If i cancel on one device, do i need to cancel on other devices?

No. Your subscription is tied to your Apple ID or Google Play account, not individual devices. Cancelling on one iPhone or Android device cancels it across all your devices using the same account. However, if you use different app store accounts (e.g., one Apple ID on your iPhone and another on a tablet), you must cancel each subscription separately.

Why you should cancel Co-Star now if you are unsure

Subscription creep is real: apps you forget about drain your account month after month. If you have not opened Co-Star in more than two weeks, or if you cannot articulate why you are paying for it, the honest move is to cancel.

The financial case for cancellation

A monthly subscription to Co-Star costs between S$5 and S$15 per month, depending on the tier. Over a year, that's S$60 to S$180. If you use the app fewer than five times per month, the cost-per-use is prohibitive. You can always resubscribe later if you miss it, but you cannot recover money from months you did not use it. Stopee empowers you to make the cancellation decision confidently.

Address for escalation and formal complaints

If Co-Star ignores your cancellation request or refund claim, or if you believe the company has engaged in unfair trading, escalate your complaint to:

Consumer Association of Singapore (CASE)
114 Middle Road
Singapore 188973
Phone: +65 6100 0315
Website: case.org.sg
Email: enquiry@case.org.sg

Provide CASE with your complaint form, all correspondence with Co-Star, screenshots of charges and cancellation attempts, and any refund requests you have made. CASE will investigate and attempt to mediate a resolution.

Final summary: take control of your subscriptions with stopee

Cancelling Co-Star is straightforward once you know the process. Whether you cancel via Apple Settings, Google Play Store, or email, the key is to act intentionally: take screenshots, request refunds before cancelling (if eligible), and keep proof for at least 12 months. Do not let surprise charges or confusing interfaces keep you trapped in a subscription you no longer value.

If Co-Star resists your cancellation or refund request, Singapore's Consumer Protection (Fair Trading) Act protects you. Escalate to CASE, and be confident that the law backs your right to fair treatment.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and reclaim control of their spending. Whether you are cancelling astrology apps, streaming services, or fitness memberships, Stopee exists to guide you through every step and empower you to make cancellation decisions without guilt or confusion. Visit Stopee today to explore tools, guides, and support for managing all your subscriptions.