Manage Roomster

How to cancel roomster and protect your account in singapore

What roomster is and why you might need to cancel

Roomster is a global online platform that connects people searching for roommates, shared housing, and social connections. You create a profile, browse or post listings, and use messaging tools to interact with other users. The service operates internationally and offers paid upgrades for features like unlimited messaging, ID verification, and background checks.

You may decide to cancel Roomster for several reasons: you have found a room, you no longer need the service, you want to stop paying for premium features, or you are concerned about data privacy. Whatever your reason, Stopee is here to guide you through the cancellation process with clarity and confidence.

How roomster makes money

Roomster earns revenue through in-app purchases and optional subscriptions. You can buy one-off access bundles ranging from S$4.48 to S$72.98, or you can purchase ID verification and background check services separately. Many users do not realise they are being charged until they check their app store billing or credit card statement, so staying aware of your spending is essential.

Why cancellation matters

Cancelling Roomster stops automatic renewal charges and downgrades your account to Basic Membership. If you do not cancel the right way, you risk being charged again at the end of your current paid period. Stopee has helped thousands of consumers avoid unexpected charges by understanding exactly where to cancel their accounts.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase services online. You have the right to accurate information, fair terms, and protection against misleading claims.

Your statutory cooling-off rights

Under Singapore law, you have a 14-day cooling-off period to cancel certain distance contracts (purchases made online) without penalty, provided you have not used the service significantly. However, Roomster's public terms do not explicitly mention a 14-day cooling-off right. This does not mean you have no rights-statutory protections apply regardless of what a company's terms state.

If you purchased a subscription or in-app upgrade and have not materially used the platform (for example, you did not post listings, message users, or run background checks), you may qualify for a refund under the cooling-off principle. Document your purchase date and usage immediately.

Escalation point if roomster refuses

If Roomster denies your refund claim or refuses to process your cancellation, you can lodge a complaint with the Consumer Association of Singapore (CASE) or the Consumers Association Singapore. They have authority to investigate unfair trading practices and can mediate disputes. Keep all receipts, screenshots, and correspondence with Roomster as evidence.

Methods to cancel roomster

Roomster offers different cancellation methods depending on how you subscribed-either through the website, Apple App Store, or Google Play Store. The method you use matters because cancelling in one place does not automatically cancel in another.

Cancellation channels available to you

You can cancel directly through Roomster's web portal, or through your Apple ID settings if you subscribed via the App Store, or through your Google Play account if you subscribed via Google Play. Roomster explicitly states that mail-in and email cancellations are not accepted. This means you must use the official digital channels to ensure your cancellation is processed correctly.

How to cancel roomster step by step

Follow the exact steps for your device to cancel without mistakes or delays.

Cancel on the web (browser)

1. Open your web browser and go to Roomster's website.
2. Log into your account using your email address and password.
3. Click on your account menu or profile icon in the top right corner.
4. Select Settings or Account Settings.
5. Navigate to Subscription or Billing.
6. Locate and click "Cancel my Subscription".
7. Confirm your cancellation when prompted.
   • Read any retention offers or messages Roomster displays-you are not obligated to accept them.
   • Proceed to confirm the cancellation.
8. Take a screenshot of the cancellation confirmation for your records.
   • Pro tip: Screenshot the confirmation page and send it to yourself via email so you have a timestamped record.

What happens next: Your paid subscription remains active until the end of your current billing cycle. You keep full access to all paid features until that date. Once the billing period ends, your account automatically downgrades to Basic Membership with reduced functionality.

Cancel on iOS (Apple app store)

1. Open the Apple App Store on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions".
4. Find "Roomster" in your active subscriptions list and tap it.
5. Tap "Cancel Subscription".
   • Warning: Apple may show you retention offers or discount options. You are not required to accept these to cancel.
6. Confirm your cancellation on the next screen.
7. Take a screenshot showing "Subscription Cancelled" or the cancellation confirmation.

Important note: Roomster cannot cancel your App Store subscription for you. You must cancel directly through Apple's system. If you contact Roomster customer support and ask them to cancel, they will direct you back to the App Store. Your next billing date will not charge if you complete this step.

Cancel on android (Google play store)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Manage your Google Account".
4. Go to the "Payments and subscriptions" tab.
5. Tap "Subscriptions".
6. Find "Roomster" and tap it.
7. Tap "Cancel subscription".
   • Pro tip: Google may offer you a discounted rate to stay. You can ignore this and proceed with cancellation.
8. Confirm your cancellation when prompted.
9. Screenshot the confirmation message for your records.

Important note: Just as with Apple, Roomster cannot cancel your Google Play subscription directly. You are responsible for cancelling through Google's system. Roomster will not process cancellations by email or phone request.

What happens after you cancel roomster

Cancellation can feel like a relief, but understanding what changes after you cancel helps you avoid surprises and ensures you are not charged unexpectedly.

Your account and access timeline

Your paid subscription remains active and fully accessible until the end of your current billing cycle. If your renewal date is 15 January and you cancel on 10 January, you can still use all paid features until 15 January at 23:59. After that date, your account automatically downgrades to Basic Membership.

Basic Membership comes with limited features: you can still create a profile and browse public listings, but you lose access to premium tools like unlimited messaging, ID verification, and advanced search filters. Your existing messages and profile remain in your account unless you delete them manually.

Data, account deletion, and renewal protection

Cancelling a paid subscription does not delete your profile or account data. Your profile, messages, and personal information remain stored in Roomster's system. If you want to permanently remove your account, you must delete it separately through your account settings. Review Roomster's Terms of Use to understand how they handle your data after cancellation.

Most importantly, once you cancel through the correct channel (web, App Store, or Google Play), automatic renewal for the next billing cycle is stopped. You will not be charged again unless you manually restart a subscription. Stopee recommends checking your app store or payment method settings one week before your former renewal date to confirm no charge was applied.

Refund eligibility and when you can get your money back

Refund eligibility depends on whether you used the services you paid for. Roomster's policy is strict, but statutory rights may give you additional protection.

When refunds are denied

Roomster will not refund you if you used any paid features, including posting listings, creating a verified profile, sending messages, running background checks, or using the "megaphone" feature to boost your visibility. Any service usage counts as services rendered and voids your refund claim for that billing period.

This is why Stopee advises you to cancel immediately after purchasing if you change your mind-before using the platform. The longer you wait and the more you interact with Roomster's features, the less likely you are to qualify for a refund.

When refunds may be available

• Automatic renewal within the cooling-off period: If your subscription renews automatically and you cancel within 14 days of the renewal charge, you may have a statutory right to a pro-rata refund for unused days. You must cancel first, then submit a refund request through Roomster's platform or contact CASE if Roomster refuses.
• Services not delivered: If Roomster failed to provide the service you paid for (for example, the messaging system was down for an extended period), you may have grounds for a partial refund.
• Billing errors: If you were charged twice for the same subscription, or if a charge was applied after you cancelled, dispute the charge immediately with your payment provider.

Pro tip: Always request a refund through Roomster's official channel first. If they deny it, escalate to CASE with your evidence. Your payment provider (credit card company or bank) can also dispute the charge if Roomster refuses.

Roomster pricing and plans in singapore

Understanding what you paid helps you determine refund eligibility and decide if a plan is worth renewing.

Pricing table for singapore

Prices shown are one-off in-app purchases displayed on the Singapore App Store. Confirm the exact price and purchase date on your app store receipt or payment statement when disputing charges or requesting refunds.

Common mistakes when cancelling roomster

Many users lose money because they follow the wrong steps or do not cancel on all platforms. Learning from these mistakes protects your wallet.

Mistake 1: cancelling only on the app, not in app store settings

Some users cancel their Roomster subscription through the app itself, believing this stops all charges. In reality, if you bought through the App Store or Google Play, you must cancel through their billing systems, not through the Roomster app. Cancelling in the app does nothing to stop app store charges. Always cancel where you were billed.

Mistake 2: assuming you can cancel by email or phone

Roomster explicitly states that email and phone cancellations are not accepted. Sending an email saying "cancel my account" does not work and may delay your cancellation. You must use the web portal, Apple App Store, or Google Play Store. Email Roomster only if you want to request a refund after cancelling through the proper channel.

Mistake 3: not taking a screenshot of the cancellation confirmation

Without proof that you cancelled, you have no evidence if Roomster charges you again. Screenshot the confirmation page immediately after cancelling. This screenshot is your receipt and your protection. Stopee advises saving it to cloud storage so you can access it anytime.

Mistake 4: assuming basic membership is free

After your paid period ends, your account downgrades to Basic Membership, which is free but limited. Some users believe they are still paying and do not realise they were never charged again. Check your payment statement 7 to 10 days after your renewal date to confirm no charge was applied. If a charge appears, dispute it immediately.

Roomster cancellation checklist

Use this checklist to ensure you have completed every step correctly and protected yourself against future charges.

• Confirm how you subscribed: web, App Store, or Google Play.
• Log into your account and review your current subscription status.
• Cancel using the correct method for your subscription type.
• Screenshot the cancellation confirmation page.
• Email the screenshot to yourself for a timestamped record.
• Check your app store or payment method settings one week before your renewal date.
• Verify no charge was applied on or after your renewal date.
• If a charge appears, dispute it with your payment provider within 30 days.
• Save Roomster's cancellation address (provided below) in case you need to escalate.

Roomster customer reviews and real cancellation experiences

Real users report mixed experiences with Roomster cancellations. Many report success when they cancel through the app store immediately, but several users describe being charged multiple times after clicking "cancel" without realising they had to cancel through Apple or Google. These experiences highlight the importance of understanding where you were billed and cancelling in the right place.

Stopee's analysis of user feedback shows that most complaints arise from unclear billing communication and difficulty finding the cancellation button on the Roomster website. If you have trouble locating the cancel option, contact Roomster support with screenshots of your account, but always cancel through an official channel-never via email alone.

How stopee helps you cancel subscription services

Stopee is a consumer advocacy platform that specialises in helping people cancel unwanted subscriptions and recover unfair charges. Whether you are cancelling Roomster, a streaming service, a fitness app, or any other subscription, Stopee provides step-by-step guides tailored to your situation.

Stopee's mission is to empower you with clear information so you stay in control of your spending. You own your money, and you should own your cancellation process. If you are unsure whether you qualify for a refund, Stopee's guides reference your local consumer protection laws so you understand your rights before you contact the company.

Stopee has helped thousands of consumers avoid repeated charges, recover refunds, and cancel services without frustration. When you visit Stopee, you are not alone-you have access to expert-reviewed guides, real refund templates, and escalation pathways if a company refuses to cooperate.

Roomster contact and dispute address

If Roomster refuses to cancel your subscription or denies your refund claim, you have the right to escalate your complaint. Roomster specifies the following addresses for legal and dispute correspondence:

For legal matters and cancellation disputes

Miami Beach, Florida address (primary legal contact):
Roomster Corp.
Miami Beach, Florida
United States
(Use this address for formal dispute notices and cancellation complaints)

For general correspondence

New York, New York address:
Roomster Corp.
New York, New York
United States

London, United Kingdom address:
Roomster Ltd.
London
United Kingdom

If Roomster customer support does not resolve your issue, send a formal letter to the Miami Beach address marking it "Cancellation Dispute" or "Refund Request". Keep a copy of your letter and send it via registered mail so you have proof of delivery.

Escalation in singapore

If Roomster does not respond or denies your claim unfairly, file a complaint with the Consumer Association of Singapore (CASE). CASE has authority to investigate unfair trading practices and can pressure Roomster to resolve your dispute. Visit CASE's website or call them directly to lodge a complaint. Include all screenshots, receipts, correspondence with Roomster, and a clear summary of your issue.

You also have the right to dispute the charge with your credit card company or bank within 180 days of the transaction. Your payment provider can reverse the charge if you have evidence that you cancelled properly and were still charged.

Stopee's community of informed consumers has successfully recovered refunds and resolved billing disputes with companies far larger than Roomster. Your cancellation is your right, and Stopee is here to support you through every step until your issue is resolved.