Manage Feeld

How to cancel feeld and protect your dating privacy in singapore

Understanding feeld and why you might want to cancel

Feeld is a dating application designed for open-minded singles and couples exploring non-traditional relationship dynamics, ethical non-monogamy, and diverse orientations. The platform offers a free tier alongside paid subscription options, including the standard Feeld Subscription and the premium Majestic Membership, each unlocking features like advanced filters, incognito browsing, and enhanced discovery tools.

You may decide to cancel for many reasons: the service no longer aligns with your dating goals, you've found a meaningful connection, unexpected charges concern you, or you simply want to take a break from online dating. Whatever your reason, Stopee understands that cancelling should be straightforward and transparent. Unfortunately, Feeld's subscription structure across multiple platforms-iOS, Android, and web-means you need to know exactly where you subscribed to avoid ongoing charges.

Why cancellation matters on feeld

Feeld subscriptions renew automatically at the end of each billing cycle. If you delete your account without cancelling your subscription first, you will continue paying for premium features you can no longer access. This is one of the most common mistakes users make, and Stopee has helped thousands of consumers recover unnecessary charges by understanding this critical distinction.

The two-step cancellation reality

Cancelling Feeld requires you to address both your subscription and your account separately. Deleting your profile does not cancel billing, and cancelling your subscription does not delete your profile. You must complete both actions independently to fully sever your relationship with the platform and prevent future charges.

Feeld's pricing structure and your investment

Before you cancel, understand exactly what you're paying for and which platform holds your subscription.

Recognising where your subscription lives

Your subscription may be active in one of three locations: the Apple App Store (if you subscribed on iPhone), the Google Play Store (if you subscribed on Android), or directly with Feeld via their website or in-app payment system. The cancellation method you use depends entirely on where you originally paid. Many users assume they can cancel directly with Feeld regardless of platform, but this is incorrect-Apple and Google process their own subscriptions independently, and only they can issue refunds or cancellations for their transactions.

Step-by-step cancellation for iPhone users (Apple app store)

If you subscribed to Feeld through the Apple App Store on your iPhone or iPad, follow these steps to cancel immediately.

1. Open the Apple App Store on your iPhone or iPad device.
   • Tap the profile icon in the top right corner of the App Store screen.
2. Navigate to your subscriptions section.
   • Select "Subscriptions" from the menu that appears.
3. Locate Feeld in your active subscriptions list.
   • Tap "Feeld" to view subscription details.
4. Select the cancellation option.
   • Tap "Cancel subscription" or "Cancel free trial" (if applicable).
   • Confirm your cancellation when prompted.
5. Verify the cancellation status.
   • Your subscription status should change to "Expires on [date]" rather than "Renews on [date]".
   • You retain access until the final day of your current billing period.

Warning: Deleting the Feeld app from your iPhone does not cancel your App Store subscription. You must cancel inside the App Store settings, or charges will continue even after you remove the app.

Pro tip: Apple sends a cancellation confirmation email to the address linked to your Apple ID. Save this email as proof of cancellation, especially if you later dispute a charge-Stopee recommends keeping documentation for 90 days after your final billing date.

Step-by-step cancellation for android users (Google play store)

Android users who subscribed through Google Play must cancel within Google Play, not through Feeld's app or website.

1. Open the Google Play Store app on your Android device.
   • Ensure you're logged into the Google account that holds your Feeld subscription.
2. Access the subscriptions menu.
   • Tap the profile icon in the top right corner.
   • Select "Manage your Google Account."
   • Tap "Payments and subscriptions" or navigate via "Subscriptions."
3. Find Feeld in your active subscriptions.
   • Scroll through your subscriptions and select "Feeld."
4. Cancel the subscription.
   • Tap "Cancel subscription" and follow Google's confirmation prompts.
5. Confirm cancellation status.
   • Your subscription should show as "Cancelled" with an expiration date.
   • You may see a brief grace period option; decline it if you want immediate cancellation.

Warning: Feeld cannot cancel Google Play subscriptions on your behalf. Google processes all App Store and Google Play subscriptions independently. If you email Feeld asking them to cancel a Google Play subscription, they cannot help-you must act in Google Play directly.

Pro tip: Google sends a cancellation confirmation to your registered Gmail account. Screenshot this confirmation; it serves as legal proof if a charge appears after cancellation.

Step-by-step cancellation for web and direct subscriptions

If you subscribed to Feeld directly via their website or through an in-app payment method (not App Store or Google Play), follow these steps.

1. Log into your Feeld account via the web or app.
   • Use your registered email and password.
2. Navigate to your subscription settings.
   • In the app: tap "Settings" (usually the gear icon).
   • Select "App Settings" or "Account Settings."
   • Look for "Manage Subscription," "Billing," or "Subscription" options.
3. Locate your active subscription.
   • You should see your current plan (Feeld Subscription or Majestic Membership) and the next renewal date.
4. Cancel your subscription.
   • Tap or click "Cancel Subscription" and review any final prompts.
   • Confirm cancellation.
5. Confirm the cancellation in writing (optional but recommended).
   • Email Feeld's support team with your account email, order ID (if available), and the date you cancelled.
   • Request written confirmation of cancellation.
   • Keep this email for your records.

Warning: If you cannot locate a "Cancel Subscription" button in settings, your subscription may be processed by Apple or Google instead. Double-check those platforms before contacting Feeld support.

Pro tip: Screenshot your subscription settings immediately after cancelling, showing the cancellation confirmation. This visual proof protects you if Feeld claims they never received your cancellation request.

What happens immediately after you cancel

Cancelling your Feeld subscription triggers a specific timeline that you should understand to avoid surprises.

Your access and features during the notice period

When you cancel, Feeld typically allows you to retain full premium access until the end of your current billing cycle. If your renewal date is 15 May and you cancel on 10 May, you can continue using Majestic features (incognito mode, advanced filters, like previews) until 15 May. After that date, your account automatically downgrades to the free tier without additional action required.

Downgrade to the free tier

Your Feeld profile and matches remain intact, but premium features become unavailable. You lose incognito browsing, advanced filtering, priority message delivery, and enhanced profile visibility. Your existing matches and conversations stay visible, but you cannot initiate new premium features. Stopee emphasises that you can reactivate a subscription at any time if you change your mind-Feeld does not penalise returning subscribers.

Account data and profile persistence

Cancelling your subscription does not delete your profile, messages, or account data. Your Feeld account remains active, your profile is visible to other users, and your match history is preserved. Only deleting your account removes your profile from the platform entirely. If you want complete removal, you must initiate account deletion separately after (or instead of) subscription cancellation.

Refund eligibility and consumer protection rights

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing digital services, and Feeld operates under specific refund policies tied to payment method and timing.

Refunds for direct (web and in-app) purchases

Feeld honours a 14-day cooling-off period for direct purchases made via their website or in-app payment system. If you cancel within 14 days of your initial order confirmation, you are entitled to request a refund for the unused portion of your subscription. To qualify:

• You must request the refund within 14 calendar days of the order confirmation email.
• The refund applies only to unused service time.
• You must not have violated Feeld's terms of service (such as using the account to harass or abuse other users).

To request a refund, email Feeld's support team with your account email, order confirmation number, cancellation date, and a brief explanation. Feeld processes refunds within 7 to 14 working days to your original payment method.

Refunds for app store and google play purchases

If you subscribed via Apple App Store or Google Play, refunds must be requested directly from Apple or Google, not from Feeld. Both platforms offer limited refund windows (typically 48 hours for accidental purchases or up to 90 days for some billing issues). Contact Apple Support or Google Play support with your order ID, and explain your reason for the refund request. Feeld cannot process App Store or Google Play refunds on your behalf.

When refunds are declined

Feeld and app store platforms typically refuse refunds if you have used the service substantially, if the refund request falls outside the 14-day window (or 48-hour window for App Store), or if your account was banned for violating community standards. Dissatisfaction alone is not grounds for a refund-you must have a valid reason tied to billing error, unauthorised charges, or defective service delivery.

Your consumer protection safeguard

Under Singapore's Consumer Protection (Fair Trading) Act, digital service providers must disclose pricing clearly, allow cancellation without unreasonable barriers, and process refunds promptly. If Feeld refuses a legitimate refund or continues charging after you cancel, you have the right to escalate to the Competition and Consumer Commission of Singapore (CCCS) for mediation. Stopee recommends documenting all cancellation attempts, confirmation emails, and refund requests before escalating-regulators require evidence of good faith resolution attempts first.

Common mistakes to avoid when cancelling feeld

Cancelling a subscription feels like it should be simple, but Feeld's multi-platform structure creates multiple points of failure-and many users inadvertently extend their subscriptions by making avoidable errors.

Deleting your app instead of cancelling your subscription

The single most costly mistake is uninstalling Feeld from your phone and assuming the charges stop. They do not. App deletion is invisible to billing systems; your subscription continues renewing in the background. You wake up weeks later to discover recurring S$22.98 charges. Always cancel the subscription first (in App Store, Google Play, or Feeld settings), then delete the app if you wish.

Cancelling in the wrong location

If you subscribed through Google Play, cancelling in the Feeld app does nothing-Google Play continues to bill you. Similarly, cancelling within Feeld's website settings does not cancel an App Store subscription. You must cancel where you subscribed. Check your original order confirmation or bank statement to identify the correct platform, then cancel there.

Confusing "pause" with "cancel"

Feeld offers a "pause" feature that hides your profile temporarily without cancelling billing. If you tap "Pause Profile" hoping to stop charges, you will be disappointed-your subscription remains active and will renew. Always explicitly select "Cancel Subscription," not "Pause" or "Hide Profile."

Not documenting your cancellation

Feeld's billing processes are generally reliable, but disputes happen. If you cannot produce proof of cancellation (screenshot, confirmation email, or transaction history), disputing a charge becomes much harder. Screenshot your cancellation confirmation immediately and save the confirmation email Feeld sends-Stopee advises retaining these records for 90 days minimum.

Ignoring unexpected post-cancellation charges

If a charge appears after your cancellation date, contact Feeld or your payment provider immediately. Do not wait. Most platforms have strict time limits for disputing charges (typically 60 days), and waiting reduces your options. Report the charge to your bank or credit card issuer as unauthorised if Feeld refuses to refund you within a reasonable timeframe.

Preventing future unwanted charges

After you cancel, take these protective steps to ensure you are not re-billed accidentally.

Set a calendar reminder

Mark your final billing date in your calendar. On that date, log into Feeld and verify your account has downgraded to the free tier. If premium features remain active, contact support immediately to verify cancellation status.

Monitor your payment method

Review your credit card or bank statements for 60 days after cancellation. Report any unexpected Feeld charge to your bank immediately. The longer you wait to dispute a charge, the harder the bank will work to reverse it.

Update your payment method if necessary

If you want to ensure absolute prevention of future charges, remove or update the payment method associated with your Feeld account. This prevents accidental re-subscription even if you reactivate your account by mistake.

Deleting your feeld account permanently

Cancelling your subscription leaves your profile and data intact on Feeld's servers. If you want to fully delete your account, messages, and match history, initiate account deletion through Feeld's settings.

1. Log into Feeld via app or website.
2. Navigate to "Settings" and select "Account" or "Privacy."
3. Scroll to "Delete Account" or "Permanently Delete My Profile."
4. Confirm deletion by re-entering your password or verifying via email.
5. Feeld typically processes account deletion within 7 working days; your profile becomes immediately hidden to other users.

Important: Deleting your account does not automatically cancel your subscription. You must cancel your subscription separately, or charges will continue for the duration of your billing cycle.

When to contact feeld support directly

Most cancellations succeed through the app or payment platform without needing to contact support. However, reach out to Feeld directly if:

• You cannot locate a "Cancel Subscription" option in your account settings.
• You subscribed years ago and your account shows a legacy payment method you no longer recognise.
• You believe you were charged twice in a single billing cycle.
• You cancelled more than 14 days ago but were still charged.
• You need written confirmation of cancellation for refund or dispute purposes.

Email Feeld's support team with your account email, full name, and detailed description of your issue. Include your order or transaction ID if available, and specify the date you attempted to cancel. Stopee recommends including a screenshot of your failed cancellation attempt if applicable. Feeld typically responds within 2 to 5 working days.

Comparing feeld to alternative dating platforms in singapore

If Feeld no longer suits your dating needs, other platforms offer comparable features with potentially simpler cancellation processes.

Your action checklist for cancelling feeld

1. Identify where you subscribed (App Store, Google Play, or Feeld website).
2. Cancel your subscription using the correct platform (do not delete the app first).
3. Screenshot your cancellation confirmation and save the confirmation email.
4. Verify your account status on your final billing date to confirm downgrade to free tier.
5. If requesting a refund, email Feeld within 14 days with your order details.
6. Monitor your payment method for unexpected charges for 60 days post-cancellation.
7. If deleting your account entirely, initiate account deletion separately after cancellation.
8. Keep all documentation (screenshots, emails, transaction records) for 90 days.

Getting help after you cancel

If Feeld continues to charge you after cancellation, contact your bank or credit card issuer immediately. Report the charge as unauthorised and request a chargeback. Provide your bank with your cancellation confirmation as evidence. Simultaneously, email Feeld's support team demanding a refund and referencing your cancellation proof.

If Feeld or your bank refuses to help, escalate to the Competition and Consumer Commission of Singapore (CCCS). The CCCS investigates breaches of the Consumer Protection (Fair Trading) Act and can compel refunds for unauthorised billing. You can lodge a complaint online at www.cccs.gov.sg or call their hotline for guidance.

Stopee has helped thousands of consumers navigate subscription cancellations across dating platforms, and we understand the frustration when billing continues despite cancellation. You have consumer rights in Singapore, and you deserve transparency and prompt refunds when you cancel. Take action today-cancel your Feeld subscription in the correct location, document the process, and protect yourself from unexpected charges. Visit Stopee.com to explore guides for cancelling hundreds of other services and recovering unnecessary subscription fees.

Feeld's contact and legal information for cancellation disputes

If Feeld refuses to acknowledge your cancellation or denies a valid refund, you may need to escalate beyond normal support channels. Use the following information for formal complaints and legal correspondence.

Feeld support contact details

Email: support@feeld.co (primary contact for subscription and billing issues)

Response time: typically 2 to 5 working days

Include your account email, full name, order/transaction ID, cancellation date, and supporting screenshots when requesting cancellation confirmation or refund assistance.

UK registered office (for formal complaints)

Feeld operates from the United Kingdom and maintains a registered office address for legal correspondence. For formal dispute escalation beyond standard email support, you may send written notice to Feeld's registered UK address. Contact the CCCS or a consumer rights lawyer in Singapore for guidance on formal complaint letters if informal channels fail.

Consumer protection escalation

Competition and Consumer Commission of Singapore (CCCS)

Email: ask-cccs@cccs.gov.sg

Phone: 1800-622-6008 (toll-free)

Website: www.cccs.gov.sg

Lodge a complaint if Feeld violates the Consumer Protection (Fair Trading) Act, refuses lawful refunds, or continues billing after cancellation.

Stopee empowers you to take control of your subscriptions and protect your finances. Cancelling Feeld requires care and attention to platform-specific processes, but armed with this guide, you now understand exactly how to cancel without financial loss. Act decisively, document everything, and escalate through consumer protection channels if Feeld fails to honour your cancellation. You deserve transparent, pressure-free dating services-and the right to cancel whenever your priorities change.