Manage Feeld

How to cancel feeld and protect your subscription rights in south africa

What is feeld and why you might cancel

Feeld is a dating application designed for open-minded individuals and couples exploring non-traditional connections, from casual dating to multi-person relationships. The app operates on a freemium model: you get basic features for free, while the "Majestic" membership tier unlocks advanced matching, messaging, and discovery tools. You also encounter one-time in-app purchases for boosts and feature unlocks.

The platform exists across iOS, Android, and web browsers, which means your subscription could be managed in multiple places: Apple App Store, Google Play, or directly through Feeld's own payment system. Understanding where you purchased your subscription is the first step toward cancelling it cleanly.

Common reasons you might decide to cancel include: dissatisfaction with matches, accidental purchases, budget tightening, or simply moving on from the platform. Whatever your reason, you deserve a straightforward cancellation process and clear refund information. That's where Stopee comes in. We help South African consumers navigate cancellation traps and protect their rights.

How feeld's payment system works

Feeld splits its payment infrastructure across three channels, and this matters enormously for cancellation. If you bought your Majestic membership through the Apple App Store, Apple manages your subscription billing and renewal-Feeld cannot cancel it on your behalf. The same applies to Google Play. If you purchased directly via Feeld's website or in-app web flow, Feeld handles the cancellation and refunds directly.

This multi-platform approach is common among dating apps, but it creates confusion. Many users assume deleting their Feeld account cancels the subscription. It does not. Your account deletion and subscription cancellation are two separate actions, and Stopee's guidance will ensure you tackle both correctly.

Your south african consumer rights

Under South Africa's Consumer Protection Act (No. 68 of 2008), you have a 14-day cooling-off period for distance contracts-which includes online purchases like Feeld subscriptions. This means you can cancel within 14 days of purchase and request a refund of the full amount or unused portion, provided you have not materially benefited from the service.

For purchases through app stores (Apple and Google), you must invoke their respective refund policies, which typically allow refunds within 15-30 days for unused content. If either service refuses your refund, you can escalate to the National Consumer Commission (NCC) as your enforcement authority in South Africa.

Where to cancel feeld based on your purchase method

Before you start cancelling, identify where you purchased your subscription-this determines your next steps.

If you bought through the apple app store (iOS users)

Apple manages all subscriptions purchased in-app on iPhones and iPads. Feeld's support team cannot cancel App Store subscriptions on your behalf, even if you ask them directly. You must cancel in the App Store app itself.

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Select "Subscriptions" from the menu.
4. Find Feeld (listed under "Majestic Membership") in your active subscriptions.
5. Tap "Cancel Subscription" and follow the confirmation prompts.
6. You should receive an email confirmation from Apple; save this for your records.

Warning: Deleting the Feeld app or your Feeld account will not cancel the App Store subscription. You must complete the steps above or your Majestic membership will continue to renew automatically.

Pro tip: Check your Apple billing date before cancelling. If you cancel mid-cycle, you retain all Majestic features until the end of your current billing period. There's no advantage to cancelling early unless you want to stop future renewals.

If you bought through google play (Android users)

Like Apple, Google Play manages subscriptions you purchased through the Google Play Store on Android devices. Feeld cannot intervene in Google Play subscriptions, so you must manage cancellation directly in Google Play.

1. Open the Google Play Store app on your Android device.
2. Tap the Menu icon (three horizontal lines) in the top-left or top-right corner, depending on your device.
3. Select "Subscriptions" from the menu.
4. Tap on Feeld (Majestic Membership) in your active subscriptions.
5. Tap "Cancel subscription" and confirm the cancellation.
6. Google will send you a confirmation email; keep this record.

Warning: Simply uninstalling the Feeld app or deleting your account does not cancel your Google Play subscription. Auto-renewal will continue unless you cancel in Google Play itself.

Pro tip: You can also manage Google Play subscriptions via the web at play.google.com/account/subscriptions. This is useful if you prefer a larger screen or want to review your subscription history.

If you bought directly through feeld's website or web payment flow

Purchases made via Feeld's own website or through the in-app web payment gateway are managed by Feeld directly, not by Apple or Google. You have two cancellation routes: in-app settings or email support.

1. Open the Feeld app and go to "Settings" (usually a gear icon at the bottom of the screen).
2. Select "App Settings" or "Subscription Settings" depending on your app version.
3. Tap "Manage Subscription" or "Cancel Subscription."
4. Follow the prompts to confirm cancellation.

Alternatively, if you prefer to cancel by email:

1. Gather your order confirmation email or transaction ID (usually in your email inbox or Feeld account history).
2. Email Feeld support with the subject line "Subscription Cancellation Request" and include your order ID, email address, and the date of purchase.
3. Send to the support address listed in Feeld's Terms of Use (feeld.co/about/terms-of-use-uk or your region's equivalent).
4. Feeld typically responds within 2-5 business days with cancellation confirmation.

Pro tip: Always keep your original order confirmation email and any cancellation confirmation from Feeld. If a dispute arises, these are your proof that you cancelled and when.

What happens immediately after you cancel

Cancellation and access are not the same thing-understanding the difference prevents unwanted charges and surprises.

Your access timeline after cancellation

When you cancel a Feeld subscription, your Majestic membership remains active until the end of your current billing period. You do not lose access immediately. If you cancelled on the 15th of a month but your renewal date is the 30th, you keep all Majestic features until the 30th.

Auto-renewal stops after cancellation for direct web purchases and once your app store (Apple or Google) confirms the cancellation. This prevents unexpected charges in future months.

Your free Feeld account (if you have one) remains active indefinitely after subscription cancellation. You can continue using the app's free features without paying anything.

Confirming cancellation worked

After cancelling, verify that the cancellation took effect:

• Check your subscription status in the app store or Feeld app settings within 24 hours. It should no longer list an active subscription.
• Monitor your payment method (credit card or bank account) over the next two billing cycles to confirm no renewal charges appear.
• If you cancelled via email, reply to Feeld's confirmation email with a brief acknowledgement for your records.

Warning: Do not assume silence means success. If Feeld or your app store does not send a confirmation email within 48 hours, follow up by email or contact your bank if a charge appears.

Refunds: what you can recover and how

Refund eligibility depends entirely on where you purchased and how long ago you made the purchase.

Refunds for direct web purchases from feeld

Feeld honours South Africa's Consumer Protection Act, which grants you a 14-day cooling-off period for distance contracts. This means you can request a refund within 14 days of purchase if you have not materially used the service (for example, you purchased but never activated Majestic features, or you purchased in error).

To request a refund for a direct web purchase:

1. Email Feeld support with your order ID and transaction date.
2. Clearly state that you are requesting a refund under the cooling-off period (cite your purchase date within 14 days).
3. Include your preferred refund method (original payment method is standard).
4. Feeld will typically respond within 5-10 business days with approval or a reason for denial.
5. Refunds process to your original payment method within 7-14 business days after approval.

Pro tip: If your purchase is just outside the 14-day window (say, 18 days), email Feeld anyway and briefly explain your circumstances. Companies sometimes extend courtesy refunds if you were genuinely unaware of the cooling-off period or if there was a service failure. Stopee has seen refunds granted in such cases.

Refunds for apple app store purchases

Apple manages refunds for all App Store purchases, including Feeld subscriptions. Feeld cannot issue refunds for App Store transactions. You must request a refund directly from Apple.

1. Go to reportaproblem.apple.com or open the App Store on your device and navigate to your purchase history.
2. Find the Feeld Majestic Membership charge.
3. Select "Report a Problem" and choose your reason (e.g., accidental purchase, not as described, no longer needed).
4. Apple reviews your request and typically responds within 24-48 hours.
5. If approved, the refund returns to your original payment method within 3-5 business days.

Pro tip: Apple's 15-day refund window is shorter than South Africa's 14-day cooling-off period under the Consumer Protection Act. If Apple denies your refund, you can escalate to the National Consumer Commission (NCC) and cite the Act. Stopee recommends this escalation route if Apple refuses unreasonably.

Refunds for google play purchases

Google Play processes refunds for all in-app purchases, including Feeld subscriptions, within 48 hours of purchase. Beyond 48 hours, refund eligibility becomes case-by-case.

1. Open Google Play Store and go to "Account" (menu icon, top-left or top-right).
2. Tap "Purchases" and find the Feeld charge.
3. Select the purchase and tap "Report a Problem."
4. Choose your reason (accidental purchase, not as described, etc.) and submit.
5. Google reviews requests within 24-48 hours and emails you the outcome.
6. Approved refunds return to your payment method within 3-5 business days.

Warning: Google's 48-hour window is strict for subscription refunds. If you miss this window, Google rarely grants refunds unless there's clear evidence of fraud or malfunction. Document your request with screenshots in case you need to escalate to the NCC.

Refund limitations and when you won't get your money back

Feeld, Apple, and Google generally do not refund if:

• You actively used the service (sent messages, used boosts, accessed Majestic features beyond a trial period).
• Your account was suspended or banned for violating community guidelines or terms of service.
• Your request falls outside the refund window (14 days for Feeld direct, 15 days for Apple, 48 hours for Google).
• You purchased accidentally but immediately began using the subscription without complaint.

Pro tip: Keep screenshots of your purchase confirmation, the date and time of purchase, and any service issues you experienced (e.g., app crashes, inability to match with anyone). These support a refund request far better than a vague complaint.

Feeld's pricing plans and billing cycles

Understanding what you're paying for helps you decide whether to cancel and when to cancel without losing value.

Common feeld subscription tiers in south african rand

Note: Pricing varies by region and currency. The ZAR amounts above reflect typical South African rates as of late 2024 but may change. Always verify current pricing in the Feeld app before purchase.

Hidden costs to watch for

Beyond the headline subscription price, Feeld tempts you with in-app purchases:

• Boosts: Typically R29-R59 per boost to increase your profile visibility for 24-72 hours.
• Spotlight premium: R49-R99 to appear prominently in the discovery feed.
• One-time profile resets: R39 to clear your interaction history and appear as "new" to the user base.

These are not part of your Majestic subscription and cancel independently (usually automatically after the boost expires). However, if you accidentally purchase multiple boosts, Stopee recommends requesting refunds from Feeld or your app store within 24 hours with proof of the accidental purchases.

Common cancellation mistakes and how to avoid them

We understand the frustration of cancellation snags-many users trip up at the same points, and we've helped thousands of South African consumers avoid them.

Deleting your account instead of cancelling your subscription

This is the most dangerous mistake. Deleting your Feeld account does not cancel a subscription purchased through Apple App Store or Google Play. Your subscription will continue to renew, and charges will appear on your card even though your account no longer exists.

What to do instead: Always cancel your subscription in the relevant store (Apple App Store, Google Play, or Feeld settings) before deleting your account. Verify cancellation with a confirmation email. Only then delete your account if you wish.

Cancelling on the wrong platform

You purchased via Apple App Store but attempted to cancel in Feeld's app settings. Feeld support will tell you they have no record of your subscription and cannot help. This leaves you thinking you've cancelled when you haven't.

What to do instead: Confirm where you purchased before taking any cancellation action. Check your email receipts or the payment method on file (Apple, Google, or Feeld). Match the platform to the cancellation location.

Not keeping cancellation confirmation

You cancelled but lost the confirmation email. Three weeks later, a renewal charge appears. You cannot prove you cancelled, and the company asks you to re-request.

What to do instead: Screenshot your cancellation confirmation from the app store or Feeld email. Forward the confirmation email to a secondary email address or add it to a folder labeled "Subscriptions." Stopee recommends treating cancellation confirmations like receipts-archive them.

Assuming the subscription ended when access ended

Your Majestic membership expired and you lost access to premium features. You assumed the subscription cancelled automatically. Six months later, a renewal charge shocks you.

What to do instead: Cancellation and expiry are different. When your subscription's billing cycle completes, access ends, but the subscription remains active and set to auto-renew unless you explicitly cancel. Do not assume expiry equals cancellation.

Timeline and key dates to track

Mark these dates in your calendar to stay in control of your subscription.

• Purchase date: Your 14-day cooling-off refund period starts here (for direct Feeld purchases).
• Billing date: Your renewal date. Cancelling before this date stops the next charge.
• Cancellation date: When you formally cancel. Keep this date for reference.
• Expiry/access end date: When your subscription ceases and you lose Majestic features. You retain free account access.
• Refund response window: Feeld (2-5 business days), Apple (24-48 hours), Google (24-48 hours).

Your checklist before and after cancellation

Use this checklist to confirm you've covered all bases and won't face surprise charges.

Before you cancel

• Identify where you purchased your subscription (Apple, Google, or Feeld directly). Check your email confirmation or app store purchase history.
• Note your current billing date and renewal date. Cancelling on day 1 vs. day 29 of a cycle makes no difference to your access, so choose timing based on your preference.
• Confirm your reason for cancellation (budget, dissatisfaction, moving on, accident). This helps if you need to justify a refund request.
• Take a screenshot of your active subscription in the app or store before you cancel, in case you need proof you had an active subscription.

During cancellation

• Complete the cancellation steps for your platform (Apple, Google, or Feeld) without skipping any steps.
• Wait for a confirmation message or email before assuming success.
• Screenshot or save any confirmation code or email you receive.
• Do not delete the Feeld app or account until after subscription cancellation is confirmed.

After cancellation

• Check your subscription status in the app store or Feeld settings within 24 hours to confirm cancellation took effect.
• Monitor your payment method (credit card or bank statement) for the next two billing cycles. No charge should appear after your current billing period ends.
• If a renewal charge appears after cancellation, contact your bank or card issuer immediately and note the date. You may have grounds for a chargeback.
• Keep all confirmation emails, screenshots, and records for at least 12 months.

Escalation: what to do if feeld won't cancel or refund

Despite your best efforts, sometimes Feeld, Apple, or Google denies your request or ignores your cancellation.

If feeld refuses to cancel or refund

First, respond to their refusal email with a clear, factual restatement of your request and cite the South African Consumer Protection Act (No. 68 of 2008, Section 5(3)) which guarantees a 14-day cooling-off right for distance contracts. If Feeld continues to refuse, escalate to the National Consumer Commission (NCC) at www.ncc.org.za or contact them at 012 428 8000. Provide your order ID, cancellation date, and Feeld's refusal email as evidence.

If apple or google refuses a refund

Request escalation within the respective app store (Apple and Google both offer appeal processes). If denied again, document the denial and report to the NCC with your order confirmation, refund request screenshots, and their written denial. The NCC can pressure app stores to honour refunds for South African consumers on the basis of the Consumer Protection Act.

If a renewal charge appears after cancellation

This is billing fraud unless the company can prove you cancelled in error. Contact your bank or card issuer and request a chargeback, citing the unauthorized charge date. Provide your cancellation confirmation email as evidence. Simultaneously, email Feeld (or the relevant app store) demanding a refund with the subject line "Unauthorized Renewal Charge - Dispute #[date]." Keep copies of all correspondence.

Compare: should you cancel or pause?

Some dating apps offer pause features instead of outright cancellation. Feeld does not currently offer a formal pause option, but understanding your alternatives can help you decide.

If you need a temporary break but plan to return, consider deactivating your account (hiding your profile) instead of cancelling. You keep your contact history and can reactivate free features without re-subscribing. Cancel only if you're ready to move on permanently or want a refund.

Contact information and final steps

If you need to contact Feeld directly for support after or before cancellation, here are your primary contact routes:

Feeld support channels

• In-app support: Open Feeld, tap Settings, then "Help" or "Contact Support." This logs your support ticket and provides a reference number.
• Email support: Check Feeld's Terms of Use (feeld.co/about/terms-of-use-uk or your region's equivalent) for the official support email address. Include your order ID, account email, and a clear description of your request.
• Registered address for formal complaints: Feeld's administrative office address is typically listed in their Terms of Use. Use this for formal letters if email escalation fails.

Where stopee can help

Stopee (stopee.com) has helped thousands of consumers cancel subscriptions across South Africa and navigate refund disputes with clarity. If you encounter resistance from Feeld, Apple, or Google, Stopee provides templates for formal complaint letters, NCC escalation guides, and chargeback documentation. Visit Stopee's cancellation guides to access these resources free of charge.

By following this guide step-by-step, you'll cancel Feeld cleanly and protect your refund rights under South African law. Whether you're leaving the app for good or taking a break, clarity and documentation prevent unwanted charges and wasted money. Stopee is here to back you up.