Manage Byju'S
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Byju'S: The Right Way
How to cancel byju's and get your refund in singapore
What byju's is and why you might want to cancel
Byju's is an education technology platform offering K-12 lessons, test-prep content, and app-based learning through subscriptions and limited-offer products. If you're in Singapore, you may have purchased a monthly or annual app subscription, a tablet bundle, or a home tuition package. Whatever you bought, cancelling Byju's is straightforward once you know which product you own and which cancellation route applies to you.
At Stopee, we help thousands of consumers navigate subscription cancellations every month. Many Singapore users tell us they signed up for the free trial but forgot to cancel before it ended, or they found the service didn't match their learning goals. The good news: Byju's has clear cancellation routes, and you may qualify for a refund if you act within 14 days.
When you should cancel byju's
Cancel if the app's teaching style doesn't suit your child, if you're paying for features you don't use, or if you've exceeded the 14-day refund window and want to stop future charges. Cancel immediately if you notice unwanted recurring charges or if the service promised in marketing materials doesn't match what you received.
Types of byju's products in singapore
Byju's offers three main product types: the Learning App subscription (monthly or annual, available on iOS and Android), Limited Offer Products (device bundles bundled with courses), and Home Tuition programs. Your cancellation method depends entirely on which one you bought, so identifying your product type first is crucial to avoid wasted effort.
Pricing and plan estimates for singapore users
Byju's publishes pricing in USD; the estimates below use an approximate exchange rate of 1 USD to 1.35 SGD. Your actual charge may vary depending on app store taxes and currency fluctuations at the time of billing.
| Product type | Price (approx SGD) | Billing period | Free trial | Refund window |
|---|---|---|---|---|
| Learning App monthly | ~S$13.50 | Monthly | 14 days | No refund after trial |
| Learning App annual | ~S$135.00 | Annually | 14 days | No refund after trial |
| Limited Offer Product (course bundle) | Varies | One-time purchase | N/A | 14 days from delivery or activation |
| Tablet/Device bundle | Varies | One-time purchase | N/A | 14 days from delivery (device undamaged) |
| Home Tuition program | Varies | Varies | N/A | 14 calendar days from orientation |
How to cancel byju's app subscriptions on iOS and android
If you subscribed through Apple App Store (iTunes) or Google Play, you must cancel through that app store, not directly through Byju's. This is the fastest and most reliable cancellation method for app subscriptions.
Cancel on iOS (Apple app store)
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select "Subscriptions."
- Find and tap "BYJU'S Learning App."
- Tap "Cancel Subscription."
- Choose your cancellation reason (optional but helpful for Apple's records).
- Confirm the cancellation.
- Pro tip: Check your billing date immediately after. Your subscription remains active until the end of the current billing cycle.
Warning: Do not delete the app from your device. Deletion does not cancel the subscription. You must cancel through the App Store settings.
Cancel on android (Google play)
- Open Google Play Store on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions."
- Tap "Subscriptions."
- Find and tap "BYJU'S Learning App."
- Tap "Cancel subscription."
- Follow the on-screen prompts and confirm.
- Pro tip: Take a screenshot of the cancellation confirmation. You'll need proof if a dispute arises with Google Play or Byju's.
Timing is critical: Cancel at least 24 hours before your next billing date to avoid an unwanted charge. If you miss the window and are charged, contact Google Play or Apple for a refund within 48 hours of the charge.
How to cancel byju's limited offer products, device bundles, and home tuition
If you bought a tablet bundle, course package, or home tuition program directly from Byju's (not through an app store), you must contact Byju's in writing to request cancellation and a refund.
Cancel by email
- Compose an email to cancellations@byjus.com.
- Subject line: "Cancellation Request for [Your Full Name]"
- Include the following details in your email body:
- Your full name and registered email address
- Your phone number
- Order or registration number (if available)
- Product name (e.g., "Tablet Learning Program," "Home Tuition").
- Date of purchase or activation
- Clear statement: "I request cancellation of my subscription/product and a full refund."
- Reason for cancellation (optional but recommended)
- Send the email and save a copy for your records.
- Wait for a confirmation email from Byju's (typically within 2-3 business days).
- Pro tip: If you don't hear back within 5 business days, send a follow-up email referencing your original message.
Warning: Do not rely on phone calls alone. Email creates a timestamped record that protects you under Singapore's Consumer Protection (Fair Trading) Act. Keep all correspondence.
For home tuition withdrawals
You can withdraw from Byju's Home Tuition either by email to cancellations@byjus.com or by calling the phone contact provided in your Home Tuition agreement. Email is always preferable because it creates a written record. Withdrawals within 14 calendar days of orientation qualify for pro-rata or full refunds.
What happens to your access after you cancel
Cancellation doesn't mean instant loss of access, and understanding your remaining time helps you plan what to do with the service in your final weeks.
App subscriptions
Once you cancel an app subscription through the App Store or Google Play, access continues until the end of your current paid billing period. If you cancel during a free trial, access stops immediately. Your account data and learning progress remain stored unless you request account deletion.
Limited offer products and home tuition
For directly purchased products and tuition programs, access and scheduled sessions may end according to Byju's confirmation. Some services (such as tablet learning programs) may allow you to access pre-loaded content even after withdrawal is approved. Always clarify the end date in the cancellation confirmation email.
Automatic renewals
Once you cancel, automatic renewals stop completely. You will not be charged again at the next billing cycle.
Will you get a refund from byju's
Refund eligibility depends on your product type and how quickly you act. Singapore consumer law supports refunds for defective or misrepresented goods, and Byju's own policy allows refunds within 14 days for most products.
Refunds for app subscriptions
The Byju's Learning App offers a 14-day free trial. If you cancel during the trial, no charges apply. If you cancel after the trial ends, your subscription stops but refunds are not automatically issued. However, if the app is defective, doesn't perform as advertised, or you were charged without consent, you can request a refund from Apple (within 48 hours) or Google Play (within 48 hours).
Refunds for limited offer products and course bundles
Byju's refunds course fees in full if you cancel within 14 days of delivery, activation, or orientation. Device and study-material fees are excluded from this refund. You must submit your cancellation request in writing to cancellations@byjus.com and reference the delivery or activation date.
Refunds for tablet and device bundles
The device fee is refundable only if you return the tablet or learning device undamaged within 14 days of delivery. If the device shows signs of use or damage, Byju's may refuse or reduce the refund. Pack the device securely and request a tracking number when you ship it back.
Refunds for home tuition
The Tablet Learning Program Fee is fully refundable if you withdraw within 14 calendar days of orientation. The Home Tuition Fee itself is refundable on a pro-rata basis if you withdraw before or within 14 days after orientation begins. Always confirm the orientation date in your enrollment documents.
Refund processing timeline
Byju's processes approved refunds by online transfer to your original payment source within 28 to 30 calendar days after cancellation approval. If you paid by credit card, the refund appears as a credit on your next statement. Allow up to 6 weeks total for the refund to reach your bank account.
Pro tip: Contact your bank or payment provider if the refund doesn't arrive within 35 days of Byju's approval email. They can often accelerate the process or investigate delays.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you buy subscriptions or educational products. Understanding these rights gives you leverage if Byju's refuses your cancellation or refund request.
Right to cancel
You have the right to cancel any distance contract (including app subscriptions) within 14 calendar days of purchase without penalty. This cooling-off period is automatic; Byju's cannot waive it.
Right to a refund for defective goods
If the Byju's service or device bundle is defective, not fit for purpose, or materially different from how it was advertised, you can demand a refund or replacement. The burden of proof initially lies with Byju's for goods purchased within 6 months.
Right to clear information
Byju's must disclose all material terms before you purchase, including the full cost, billing frequency, and cancellation method. If they didn't provide this information upfront, you may have grounds to cancel and claim a refund regardless of the 14-day window.
Escalation to the competition and consumer commission of singapore
If Byju's refuses your cancellation request or fails to process a refund you qualify for, file a complaint with the Competition and Consumer Commission of Singapore (CCCS). CCCS investigates unfair trading practices and can compel Byju's to refund you. Visit www.cccs.gov.sg for the complaint form.
Common mistakes that delay or block your cancellation
Many people reach out to the wrong email address, miss the 14-day refund window by days, or fail to document their attempts. These mistakes are frustrating because they're easily avoidable.
Using the wrong cancellation route
The biggest mistake: emailing cancellations@byjus.com to cancel an app subscription. App subscriptions must be cancelled through the App Store or Google Play. Conversely, never try to cancel a Limited Offer Product through the app store; Byju's won't see the request. Always identify your product type first.
Waiting too long to cancel
The 14-day refund window is strict. If you miss it by even one day, you lose eligibility for a refund on Limited Offer Products and Home Tuition. Mark your cancellation deadline in your phone calendar immediately after purchase.
Not documenting your request
Phone calls to Byju's support don't create a paper trail. If you cancel by phone and later dispute the charge, Byju's can claim they never received the request. Always email cancellations@byjus.com and keep copies of all correspondence.
Forgetting the 24-hour rule for app subscriptions
If you cancel an app subscription fewer than 24 hours before your next billing date, you will be charged. Check your billing date before you hit cancel. If you miss the window and are charged, contact Apple or Google within 48 hours for an immediate refund.
Assuming deletion equals cancellation
Deleting the Byju's app from your phone does not cancel your subscription. The subscription continues in the background and will bill you at the next renewal. You must explicitly cancel through your app store settings.
Checklist: steps to cancel byju's successfully
Use this checklist to ensure you complete every step and protect yourself against disputes.
- Identify your product type: app subscription, Limited Offer Product, device bundle, or Home Tuition.
- Note today's date and calculate your 14-day refund deadline.
- For app subscriptions: open your App Store or Google Play, navigate to Subscriptions, and cancel. Take a screenshot.
- For direct purchases: compose an email to cancellations@byjus.com with all required details. Send and save a copy.
- Wait for a confirmation email from Byju's (2-3 business days).
- For Limited Offer Products or devices: confirm the refund amount and expected processing date.
- If you haven't heard back within 5 business days, send a follow-up email.
- If Byju's refuses your refund request, file a complaint with CCCS within 30 days.
- Check your bank or app store account 28-35 days after approval for the refund.
- Keep all emails and receipts for at least one year in case of chargebacks or disputes.
How stopee helps you cancel byju's with confidence
Cancelling Byju's is simple once you follow the correct steps, but the process can feel overwhelming if you're unsure which method applies to you or if Byju's delays your refund. At Stopee, we specialise in exactly this kind of consumer problem. Stopee has helped thousands of consumers in Singapore cancel unwanted subscriptions, recover lost refunds, and escalate complaints to regulators.
Our team at Stopee knows the traps-the 24-hour billing window, the difference between app store and direct cancellations, the 14-day refund limit. We provide step-by-step guidance, template emails, and escalation advice if Byju's ignores your request. If you're unsure whether you qualify for a refund or if a refund has gone missing, Stopee advisors review your situation and recommend your next move.
Visit Stopee.com today and search for Byju's. You'll find detailed cancellation guides, real consumer reviews, and direct contact templates. Stopee also tracks refund complaints and notifies users of new payment issues. When you're ready to cancel, Stopee is there to guide you through every step and ensure you recover what you're owed.
Contact information for byju's cancellation
Save these details in your phone or email them to yourself now so you have them when you need them.
Email for cancellations and refund requests:
cancellations@byjus.com
Email for general support:
support@byjus.com
For app subscription cancellations:
Apple App Store: Settings > [Your Name] > Subscriptions > BYJU'S Learning App > Cancel Subscription
Google Play: Play Store > Profile Icon > Payments and subscriptions > Subscriptions > BYJU'S Learning App > Cancel
For regulatory complaints in Singapore:
Competition and Consumer Commission of Singapore (CCCS)
Website: www.cccs.gov.sg
Submit complaints online through their portal or by calling their helpline.
Whether you're cancelling an app subscription, a device bundle, or a home tuition program, remember that you have legal rights and multiple cancellation routes. Act within the 14-day window if you want a refund, document everything in writing, and don't hesitate to escalate to CCCS if Byju's refuses your request. Stopee is here to help you navigate the process and ensure you get the outcome you deserve.