Manage Easybib

How to cancel EasyBib and protect your account today

Understanding EasyBib and why you might want to cancel

EasyBib is an online citation and bibliography platform that helps students and educators create properly formatted references in APA, MLA, Chicago and other academic styles. The service offers a free tier alongside paid subscriptions that unlock features like grammar checking, plagiarism detection and access to expert writing assistance.

If you have decided that EasyBib no longer fits your needs, you have clear options to cancel. Whether you subscribed directly through the Chegg website or via your mobile device's app store, Stopee has created this guide to walk you through every cancellation method available in Singapore. You deserve straightforward, jargon-free instructions so you can take control of your subscription with confidence.

Who operates EasyBib and how billing works

EasyBib operates under Chegg, Inc., a United States-based education technology company headquartered in Santa Clara, California. Chegg manages all subscription billing, customer support and account-level actions including cancellations and refunds through their centralized systems.

Your billing relationship is with Chegg, not directly with EasyBib. This matters because it determines where you submit cancellation requests and which customer service team processes your request. If you purchased your subscription through Apple's App Store or Google Play, the app store platform handles your billing and renewal status separately from Chegg's direct system.

Why singaporean consumers should read this guide

Under Singapore's Consumer Protection (Fair Trading) Act, you have legal rights when cancelling subscriptions. These rights include the ability to receive clear information about cancellation processes, fair treatment during disputes and potential refunds in specific circumstances. Stopee has designed this guide to empower you with the knowledge needed to exercise those rights confidently.

Easybib pricing plans and subscription costs

Understanding the cost of your subscription helps you evaluate whether cancellation makes financial sense. Below is a summary of EasyBib's current pricing in Singapore dollars (SGD), converted from official United States pricing.

Prices shown are approximate conversions based on USD list pricing. Your actual charges may vary depending on promotional rates, currency fluctuations and your original payment method. Check your Chegg account or app store billing history to see your exact charge.

When to cancel EasyBib and reasons to consider it

Cancellation makes sense in several common situations. You might have finished your academic project and no longer need citation tools. Your course may have ended, or you may have found a free alternative that meets your needs just as well. You could be managing your budget carefully and looking to cut unnecessary subscriptions.

Whatever your reason, cancelling EasyBib is a straightforward process when you know the right steps. Stopee recommends reviewing your decision before you cancel to ensure you are not losing access to important work or citations you still need. Export any essential bibliography lists or saved research before your access expires.

How to cancel EasyBib via the chegg website

If you subscribed directly through Chegg's website (rather than through an app store), you can cancel your EasyBib subscription by managing your account online. This method takes approximately five minutes and requires only your Chegg login credentials.

1. Visit the Chegg website and sign into your account using your email address and password.
   • If you have forgotten your password, use the "Forgot password" link on the login page to reset it.
   • Have your email address ready in case you need to verify your identity.
2. Navigate to your account settings by clicking "My Account" in the top menu or your profile icon.
   • Look for a dropdown menu or navigation panel that displays account options.
3. Select "Orders" or "Subscriptions" from the account menu.
   • This section displays all active and past subscriptions linked to your account.
4. Locate your EasyBib subscription in the list.
   • You may see it listed as "EasyBib Plus" or "EasyBib Plus and Chegg Study Pack" depending on which plan you purchased.
   • Check the status column to confirm it shows as "Active".
5. Click the "Cancel Subscription" button next to your EasyBib plan.
   • Some versions of the Chegg website show this as "Manage" or "Edit" followed by a cancellation option.
6. Confirm your cancellation when prompted.
   • Chegg may offer you a discount to continue your subscription. Decline this offer if you are certain you want to cancel.
   • Take a screenshot of the cancellation confirmation page as proof of your request.

Pro tip: Cancellations submitted through the Chegg website typically take effect at the end of your current billing period. You retain access to paid features until that date arrives, so you can still use EasyBib during this transition window.

How to cancel EasyBib via email or customer support

If you prefer direct communication or encounter technical difficulties cancelling online, you can cancel EasyBib by contacting Chegg's customer support team by email. This method creates a written record of your cancellation request, which protects you if billing disputes arise later.

1. Open your email client and compose a new message addressed to Chegg support.
   • Send your email to wtsupport@chegg.com, which is the official support address for subscription and billing matters.
2. Write a clear subject line that identifies your request.
   • Use something like "Cancellation Request: EasyBib Subscription" or "Cancel My EasyBib Account".
3. In the email body, include the following details:
   • Your full name as it appears on your Chegg account
   • Your email address associated with the subscription
   • Your Chegg account number (visible in "My Account")
   • The specific EasyBib plan you are cancelling (e.g., "EasyBib Plus")
   • A clear statement: "I request cancellation of my EasyBib subscription effective immediately" or "at the end of the current billing period"
   • Today's date
4. Send the email and monitor your inbox for a reply.
   • Chegg typically responds to cancellation requests within 24-48 business hours.
   • Save a copy of your sent email and any replies from Chegg as proof of your cancellation request.

Warning: Always keep copies of cancellation confirmation emails. If Chegg continues to charge you after you cancel, this documentation protects your rights and strengthens any dispute with your bank or credit card company.

How to cancel EasyBib subscriptions purchased through app stores

If you subscribed to EasyBib through Apple's App Store or Google Play Store on your mobile device, you must cancel through that platform's subscription management interface, not through the Chegg website. Apple and Google control the billing and renewal status for app store purchases independently of Chegg's systems.

Cancelling on iOS (Apple app store)

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Tap "iTunes and App Store" or "Media and Purchases" (depending on your iOS version).
   • You may need to scroll down to find this option.
3. Tap your Apple ID at the top of the screen.
   • If you are not already logged in, tap "Sign In" and enter your credentials.
4. Select "View Apple ID" and authenticate when prompted.
   • Use Face ID, Touch ID or your Apple ID password as required.
5. Tap "Subscriptions" from the menu options.
   • This section displays all active app subscriptions tied to your Apple ID.
6. Find and tap "EasyBib" in the list of subscriptions.
   • Review the renewal date and plan details.
7. Tap "Cancel Subscription" at the bottom of the EasyBib subscription page.
   • Apple will ask you to confirm your decision.
   • Confirm cancellation by tapping the red "Confirm" button.
8. Take a screenshot showing "Subscription Cancelled" as your cancellation proof.
   • Your access continues until the current billing period ends.

For detailed guidance, visit Apple's official support page on subscriptions: support.apple.com/en-sg/billing

Cancelling on android (Google play store)

1. Open the Google Play Store app on your Android phone or tablet.
   • Look for the colourful Google Play icon on your home screen.
2. Tap your profile icon in the top right corner of the screen.
   • This usually appears as a circular image or your initial.
3. Tap "Payments and subscriptions" from the menu.
   • You may see this option listed as "Manage subscriptions" or similar.
4. Tap "Subscriptions" to view all active subscriptions.
   • Google displays subscriptions alphabetically or by renewal date.
5. Find and tap "EasyBib" in your subscriptions list.
   • Review the plan name, renewal date and price.
6. Tap "Cancel subscription" at the bottom of the page.
   • Google Play will display cancellation terms and your final access date.
7. Confirm cancellation when prompted.
   • Take a screenshot of the confirmation as your proof of cancellation.
   • You keep access until the current billing period expires.

Pro tip: Google Play and Apple App Store subscriptions renew automatically unless you cancel. Set a calendar reminder to check your subscription status every month if you want to avoid unexpected charges in the future. Stopee recommends reviewing all your active subscriptions quarterly to catch any you have forgotten about.

What happens after you cancel EasyBib

Cancellation feels uncertain when you do not know what to expect. Here is exactly what happens during and after your cancellation period so you can plan accordingly.

Your access and features after cancellation

When you cancel, your access to EasyBib's paid features continues until the end of your current billing period. If your billing cycle renews on the 15th of each month and you cancel on the 20th, you retain full access until the 15th of the following month. After that date, your account reverts to EasyBib's free tier, which includes basic citation generation but not premium features like plagiarism detection or grammar checking.

This grace period allows you to finish important projects without interruption. Export any citations, bibliographies or research lists before your access expires to avoid losing your work.

Billing and renewals after cancellation

After you cancel, Chegg will not charge you again when your current billing period ends. No renewal payment will appear on your credit card, bank account or app store billing history. If a charge does appear after your stated cancellation date, contact Chegg immediately at wtsupport@chegg.com with your cancellation confirmation as evidence.

App store cancellations (Apple or Google) are handled by those platforms separately. Confirm your cancellation status in your app store subscription settings to verify no future charges are scheduled.

Your account, data and saved citations

Cancelling your subscription does not delete your EasyBib account. Your login credentials, saved citation lists and account history remain accessible unless you explicitly delete the account through your settings. You can log back in at any time to view your saved work or re-subscribe if you change your mind.

However, you should export important citation data before your paid access expires. Some premium features may limit your access to older work once you revert to the free tier. Download your bibliographies in standard formats like Word (.docx) or PDF to ensure you never lose critical academic work.

Refund eligibility and what you should know

Understanding refund rights removes anxiety from the cancellation process. Singapore consumer law provides specific protections, and you should know when you qualify for money back.

Official EasyBib refund policy

EasyBib's Terms and Conditions state that subscription fees are non-refundable "to the extent permitted by law". This means EasyBib's standard policy does not offer refunds for unused time after cancellation. If you cancel on the 1st of a month but your billing cycle runs until the 30th, EasyBib typically will not refund the unused 29 days under their standard terms.

However, this policy is subject to Singapore law. The phrase "to the extent permitted by law" explicitly acknowledges that consumer protection laws may override their no-refund stance in certain situations.

When you may be entitled to a refund

Singapore's Consumer Protection (Fair Trading) Act provides grounds for refunds in specific circumstances. You may qualify for a refund or credit in these situations:

• You were misled about the subscription terms, features or cancellation process when you signed up.
• The service was not provided as advertised (e.g., plagiarism detection does not work or features are unavailable).
• You cancelled within 14 days of purchase and did not materially use the service, under distance selling rules for online subscriptions.
• Technical failures prevent you from using the service you paid for.
• Chegg cancels or materially changes the service without adequate notice.

Warning: EasyBib may not volunteer information about refund eligibility. If you believe you qualify for a refund under consumer law, contact Chegg in writing at wtsupport@chegg.com stating your reason and cite the Consumer Protection (Fair Trading) Act. Keep records of all communications.

Refunds for app store purchases

If you purchased EasyBib through Apple or Google Play, those platforms' refund policies may apply separately from Chegg's policy. Apple offers refunds for app subscriptions within a limited window, and Google Play has similar protections. Contact your app store directly if Chegg refuses a refund you believe you deserve. Apple support is available at support.apple.com/en-sg/billing and Google Play support at support.google.com.

Your consumer rights and protections in singapore

Every consumer in Singapore has legal protections when purchasing services like EasyBib subscriptions. Understanding these rights empowers you to stand up for yourself if Chegg fails to honour cancellation requests or continues billing after you cancel.

Consumer protection (Fair trading) act

The Consumer Protection (Fair Trading) Act protects you from unfair or deceptive practices by service providers. This law requires Chegg to provide accurate information about your subscription, honour cancellation requests promptly and refund money in situations where the law requires it. You have the right to fair treatment and clear communication throughout the cancellation process.

If Chegg ignores your cancellation request or continues charging you after you cancel, this may constitute an unfair practice under the Act. Stopee recommends documenting all cancellation attempts and keeping screenshots or emails as evidence of your attempts to cancel.

Distance selling rules and your 14-day window

Because you purchased EasyBib online (a distance sale), you may have a 14-day cooling-off period from the date of purchase. During this window, you can cancel your subscription and request a full refund if you have not substantially used the service. This protection applies whether you purchased directly through Chegg's website or via an app store.

If you cancel within 14 days of your first charge and have used EasyBib minimally (perhaps just to test it), request a refund by citing the distance selling rules. Chegg must respond to this request within 14 days and should process your refund within 30 days if they approve it.

Escalation to the consumer association of singapore

If Chegg refuses to cancel your subscription or refund you after you cancel, you can escalate your complaint to the Consumer Association of Singapore (CASE). CASE is the official consumer advocacy body in Singapore and can investigate complaints, mediate disputes and support your case against unfair business practices. You can lodge a complaint online at case.org.sg without charge.

Stopee advises contacting CASE only after you have attempted to resolve the issue directly with Chegg through multiple written requests. Keep all documentation of your cancellation attempts and any responses from Chegg to strengthen your CASE complaint.

Common mistakes when cancelling EasyBib

Cancellations go wrong in predictable ways, and you can avoid every one of them by knowing what to watch for. We have seen customers struggle unnecessarily because they did not plan ahead or missed a critical step. These mistakes are 100 percent preventable.

Relying on app deletion instead of subscription cancellation

Deleting the EasyBib app from your phone does not cancel your subscription. The app is separate from your subscription status. You can delete the app, and Chegg or your app store will still charge you when your billing cycle renews. Always cancel your subscription through your account settings or email support, not by simply removing the app.

Missing the app store cancellation process

If you purchased EasyBib through Apple or Google Play, cancelling through the Chegg website will not stop your app store charges. These are two separate billing systems. You must cancel through Settings on iOS or the Google Play Store app on Android. Many customers cancel through Chegg but continue receiving charges from their app store because they overlooked this step.

Failing to document your cancellation request

Do not rely on memory or verbal promises. Screenshot every cancellation confirmation page you see on your screen. Save copies of emails you send to Chegg support and any replies they send back. If you cancel via app store, take a screenshot showing "Subscription Cancelled". This documentation protects you if billing disputes arise or Chegg claims they never received your cancellation request.

Not checking your next billing date before cancelling

Most customers assume cancellation happens immediately, but EasyBib typically processes cancellations at the end of your billing period. If your billing date is the 15th and you cancel on the 20th, you will be charged again on the 15th of next month. Cancel only when you are ready to commit to losing access at that billing date. Check your account to confirm your exact renewal date before submitting your cancellation.

Cancelling without exporting saved work

Your saved citations and bibliographies live in your EasyBib account. Once your paid access expires, some of these features may become inaccessible or limited. Export any important citations, research lists or bibliographies to Word, PDF or another format before your access period ends. Do not assume you can retrieve this work after cancellation.

Your cancellation checklist for EasyBib

Use this checklist to ensure you complete every step and avoid cancellation mishaps. Tick off each item as you work through it.

• I have reviewed my billing date and confirmed when my next charge is due.
• I have decided whether to cancel immediately or at the end of my current billing period.
• I have identified where I purchased my subscription (Chegg website, Apple App Store or Google Play).
• I have exported any important citations, bibliographies or research data from my EasyBib account.
• I have completed the cancellation request through the appropriate method (website, email or app store).
• I have saved a screenshot or email confirmation showing my cancellation request.
• I have confirmed in my account settings that my subscription status now shows as "Cancelled" or similar.
• I have set a reminder to check my credit card or bank statement in 5-7 days to confirm no charge appears.
• I have saved all cancellation documentation in a folder or email for future reference.
• If I purchased through an app store, I have verified the cancellation appears in my app store subscription settings.

Easybib vs. free alternatives worth considering

Before you cancel, you might compare EasyBib to free citation tools to confirm whether cancellation truly makes sense for your situation. Some excellent free alternatives exist, while others charge money you might save by choosing them instead.

If you are cancelling EasyBib to save money, Cite This For Me's free version covers most student needs without subscription fees. If you are cancelling because you need better features, Mendeley or Zotero might actually serve you better despite their cost. Compare your actual needs against these alternatives before you cancel, so you can feel confident in your decision.

How stopee helps you take control of your subscriptions

Cancelling services should not be frustrating or confusing. Stopee (stopee.com) exists to make cancellation transparent, fair and simple. Our team has helped thousands of consumers navigate the exact situation you are facing right now.

Stopee provides detailed, step-by-step guides for cancelling hundreds of services including subscription software, streaming apps, memberships and premium accounts. We research every company's cancellation process so you do not have to dig through buried help pages or confusing support forums. Our guides cover Singapore-specific consumer rights, refund policies and escalation procedures so you understand your legal position.

Whether you are cancelling EasyBib today or planning to cancel something else next month, Stopee empowers you with knowledge and confidence. Visit stopee.com and browse our growing library of cancellation guides written specifically for Singapore consumers. You deserve clarity, fairness and control over your subscriptions, and Stopee delivers exactly that.

Contact information for EasyBib cancellation support

Keep these details on hand if you need to contact Chegg or escalate your cancellation request.

Chegg customer support for subscriptions

Email: wtsupport@chegg.com

Include your full name, account email, account number and subscription details in all communications. Reference your cancellation request clearly and keep copies of all correspondence.

Chegg corporate office (mailing address)

Chegg, Inc., PO Box 4668, New York, NY 10163, United States

Use this address for formal written complaints or escalation letters if email support does not resolve your issue.

Consumer association of singapore (CASE)

Website: case.org.sg

Lodge a complaint online if Chegg refuses to cancel your subscription or continues billing you after cancellation. CASE provides free mediation and can escalate your case if necessary. This is your official escalation point under Singapore consumer law.

Cancelling EasyBib is straightforward when you follow the right steps and know your rights. You now have everything you need to cancel confidently, protect your account and ensure no unexpected charges appear on your billing statement. Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim control of their accounts, and these same principles apply to your situation today. Take action now, follow your chosen cancellation method carefully and keep your documentation safe. Your subscription is yours to manage, and cancellation is always your choice.