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Cancel Gregmat: The Right Way
How to cancel gregmat and protect your GRE prep budget
Understanding gregmat and why you might want to cancel
Gregmat is an online GRE preparation platform that delivers video lessons, practice questions, study plans and live classes to help you prepare for the Graduate Record Examination. Many students in Singapore use Gregmat to structure their GRE study journey through courses like GregMat+ and PrepSwift bite-sized content modules.
However, life circumstances change. You might find the course pace doesn't match your study timeline, your GRE exam date shifts, or you've discovered a different preparation method that suits you better. Whatever your reason, Stopee understands that cancelling a subscription should be straightforward and stress-free - not buried behind confusing buttons or unclear terms.
When cancelling gregmat makes sense
You should consider cancelling if you've completed your GRE preparation, no longer intend to sit the exam, or wish to switch to an alternative study platform. Cancelling is also the right call if you've been charged without authorisation or if auto-renewal caught you off guard.
The key insight: cancelling a recurring subscription with Gregmat stops future charges immediately, even though your access typically continues until the end of your current billing period. This grace period gives you time to download notes or complete final practice questions before your account access closes.
Your rights as a singapore consumer
As a Singapore consumer, you're protected by the Consumer Protection (Fair Trading) Act, which requires companies to be transparent about subscription terms, billing dates and cancellation procedures. If Gregmat fails to honour your cancellation request or continues charging after you've cancelled, you have grounds to escalate to the Consumers Association of Singapore (CASE) for dispute resolution.
Stopee advocates for your right to cancel without penalty. Keep this principle in mind as you work through the steps below.
Gregmat pricing and plan options
Understanding your current subscription plan helps you confirm what you're cancelling and whether refunds might apply. Below are the main Gregmat plans available to Singapore users.
Current pricing in singapore dollars
Gregmat lists its pricing in USD on the official website. These SGD conversions are approximate based on current exchange rates and may vary slightly.
| Plan name | Approximate SGD monthly cost | Billing cycle | Key features included |
|---|---|---|---|
| GregMat+ | SGD ~10.50 | Monthly recurring | Live classes, class recordings, personalised study plans, core practice materials |
| GregMat+ with PrepSwift | SGD ~13.20 | Monthly recurring | All GregMat+ features plus PrepSwift bite-sized videos, vocabulary quizzes and targeted drills |
| Prepaid bundles | Varies (SGD 20-50) | One-time or annual | Depends on package; typically non-recurring, no auto-renewal |
Identifying your subscription type
Log into your Gregmat account and check your billing history to confirm whether you're on a monthly recurring plan or a one-time prepaid purchase. This distinction is critical because recurring plans require cancellation to stop future charges, whereas prepaid plans do not auto-renew and simply expire at the end of the paid term.
Stopee recommends taking a screenshot of your current plan details before you proceed with cancellation. This protects you if Gregmat later disputes whether you had an active subscription.
How to cancel gregmat on the web
Cancelling through the Gregmat website is the most direct method if you subscribed directly rather than through an app store.
Step-by-step web cancellation
- Open your web browser and visit gregmat.com, then sign into your account using your email and password.
- Click your profile icon in the top-right corner of the dashboard.
- Select "Cancel my subscription" or "Manage subscription" from the dropdown menu.
- Pro tip: If you don't see this option, your subscription may be managed through Apple App Store or Google Play instead. Skip to the platform-specific section below.
- Review the cancellation confirmation message, which should state your access continues until the end of the current billing period.
- Confirm the cancellation by clicking the final confirmation button. Gregmat will send you a cancellation confirmation email to the address linked to your account.
- Save this email for your records in case you need to dispute charges later.
Warning: Do not close the page until you see the final confirmation message on screen. Returning to the dashboard without explicit confirmation means your subscription is still active.
What to expect after web cancellation
Within minutes, you should receive a confirmation email from Gregmat (typically from support@gregmat.com or a similar address). Your subscription stops renewing immediately, but your course access remains active until your billing period ends. For example, if you cancel on the 15th of a month and your renewal date is the 30th, you can use Gregmat until the 30th at no additional cost.
How to cancel gregmat via apple app store or google play
If you subscribed to Gregmat through your mobile device, you must cancel through the app store itself. Gregmat cannot cancel app store subscriptions on your behalf, so you need to initiate the cancellation directly with Apple or Google.
Cancelling on iOS (Apple app store)
- On your iPhone or iPad, open the Settings app.
- Tap your name or Apple ID at the top of the Settings menu.
- Select "Subscriptions".
- Find and tap "Gregmat" in the list of active subscriptions.
- Tap "Cancel Subscription" (or "Edit Subscription" if you see that option first).
- Confirm the cancellation by tapping the final confirmation button.
Pro tip: Apple will ask you to confirm your reason for cancellation. You don't need to provide a detailed explanation, but selecting a reason helps Apple understand consumer feedback about the service.
Cancelling on android (Google play)
- On your Android device, open the Google Play app.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Find and tap "Gregmat" in your subscription list.
- Tap "Cancel subscription" and confirm when prompted.
Warning: Google Play may offer you a discount to keep your subscription active (a "save offer"). Ignore this pop-up unless you genuinely want to stay subscribed. These offers are designed to retain users and are entirely optional.
App store cancellations versus web cancellations
If you subscribed via an app store, Gregmat has no direct control over your subscription. You must complete the cancellation through Apple or Google yourself. Even if you email Gregmat asking them to cancel, they will direct you back to the app store because Apple and Google control all billing and subscription management for their platforms.
Stopee strongly advises cancelling through the app store directly. Don't wait for Gregmat to process a web-based cancellation request if your subscription is linked to an app store account.
What happens after you cancel
Cancelling a subscription is an emotional moment-you're ending your study resource and hoping the process is clean and transparent.
Access and course material after cancellation
Your course access continues until the last day of your current billing cycle. You can still download notes, screenshots and practice materials during this grace period. After your subscription expires, you lose access to live classes, recordings and the main course portal, but any materials you've already downloaded remain on your device.
Pro tip: Export or screenshot any study notes, bookmarks and progress reports before your access closes. This is especially important if you plan to return to Gregmat later or need to prove your progress to an educational institution.
Your account and personal data
Cancelling your subscription does not delete your account or erase your study history. Gregmat retains your account data, including lesson completion rates and practice test scores, so you can reactivate your subscription later without losing your progress.
If you want your account and all associated data permanently deleted, contact Gregmat support directly at greg@gregmat.com and request account deletion. Include your full name, email address and account username in your request. Gregmat should respond within 7 to 14 business days.
Refund policy and your refund options
Understanding Gregmat's refund stance is crucial before you cancel, especially if you've just started your subscription or been charged unexpectedly.
Gregmat's standard non-refund policy
Gregmat's official policy states that subscription fees are non-refundable once charged. This applies regardless of how long you've used the service or whether you've completed the course. Even if auto-renewal charged you by mistake, the standard position is that the fee cannot be reversed.
This policy is legally permissible in Singapore under the Consumer Protection (Fair Trading) Act, provided Gregmat clearly disclosed the auto-renewal terms before you subscribed. However, this does not mean refunds are impossible in all circumstances.
When you might request a refund
You have stronger grounds for a refund in the following situations:
- You were charged without your consent or prior authorisation.
- Gregmat's service was unavailable for a significant portion of your billing period.
- The subscription was charged within 14 days of your original purchase date (cooling-off period under Singapore consumer law).
- You can demonstrate that Gregmat's terms were not clearly displayed before purchase.
To request a refund, email Gregmat at greg@gregmat.com with a clear subject line: "Refund Request for [Your Email Address]". Include your order number, the date you were charged, the reason for your refund request and any supporting evidence (such as screenshots of the charge or proof of service unavailability).
Refunds for app store purchases
If you subscribed through Apple App Store, you must request a refund through Apple's refund system, not through Gregmat directly. Apple allows refund requests within 14 days of purchase for first-time charges. For recurring charges, you can request a refund of the most recent charge within the same 14-day window.
To request an Apple refund, visit reportaproblem.apple.com, select your Gregmat subscription charge and choose "I would like a refund for this purchase". Apple reviews your request and typically responds within 48 hours.
Google Play refunds follow a similar 48-hour policy. Visit play.google.com, go to your purchase history, find the Gregmat charge and select "Request a refund". Google's policy allows refunds within 48 hours of purchase, though exceptions are made for service failures.
Warning: Gregmat cannot process app store refunds for you. You must request refunds directly from Apple or Google. Never pay Gregmat a second time hoping they'll refund the app store charge separately.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you from unfair trading practices and gives you legal recourse if Gregmat breaches these rights.
Key protections that apply to gregmat subscriptions
Gregmat must clearly disclose subscription terms before you purchase, including the renewal date, recurring charge amount and cancellation method. If this information was hidden, unclear or changed after you subscribed, you have a valid complaint.
You have the right to cancel without penalty, provided you follow the cancellation method Gregmat specifies. If Gregmat makes cancellation deliberately difficult-for example, by hiding the cancellation button or requiring a phone call to a number that doesn't exist-this violates your consumer rights.
Stopee empowers you to escalate to the Consumers Association of Singapore (CASE) if Gregmat refuses to cancel your subscription or continues charging after you've cancelled. CASE offers free dispute resolution mediation and can pressure Gregmat to comply with Singapore consumer law.
How to escalate a complaint to CASE
If Gregmat ignores your cancellation request or refuses to stop charging, file a complaint with CASE online at case.org.sg or call 6100 0315. You'll need to provide your cancellation evidence (email confirmations, screenshots of your account showing the cancellation date, and proof of unwanted charges).
CASE will contact Gregmat and attempt to resolve the dispute. If Gregmat fails to cooperate, CASE can escalate the matter to Singapore's Consumer Tribunal, which has the power to order refunds and penalty compensation.
Common cancellation mistakes to avoid
Many Gregmat users face unexpected challenges when cancelling-often because they miss a crucial step or misunderstand the platform's process.
Mistake 1: confusing account deletion with subscription cancellation
Deleting the Gregmat app from your phone does not cancel your subscription. Your monthly charge will continue, and you'll have no way to access the course. Always cancel the subscription through your account settings or the app store first, then delete the app if you wish.
Mistake 2: cancelling through the wrong platform
If you subscribed via Google Play, cancelling on the Gregmat website won't work. Similarly, a web cancellation won't affect an Apple App Store subscription. Verify where you subscribed by checking your bank statement or email receipt for the charge origin (Gregmat, Apple Inc., or Google Ireland Limited), then cancel through that same platform.
Mistake 3: forgetting to save your cancellation confirmation
Always screenshot or save the cancellation confirmation email. If Gregmat charges you after cancellation due to a processing error, this proof is your evidence for disputing the charge with your bank or requesting a refund from CASE.
Mistake 4: not checking for hidden charges
Some users subscribe to GregMat+ but separately purchase PrepSwift modules or live tutoring add-ons. Cancelling your main subscription doesn't automatically cancel these extras. Check your subscription page for any additional recurring charges and cancel each one separately.
Mistake 5: assuming your access ends immediately
Your access continues until the end of your billing period after cancellation. If you stop using Gregmat immediately after cancelling, you might miss the paid access window. Use your remaining time to download materials or complete final practice tests.
Comparison: gregmat versus other GRE prep platforms
If you're cancelling Gregmat because it doesn't fit your learning style, comparing it to alternatives may help you make a better choice next time.
| Platform | Monthly SGD cost (approx) | Live classes | Cancellation ease | Refund policy |
|---|---|---|---|---|
| Gregmat+ | SGD ~10.50 | Yes | Easy (web or app) | Non-refundable unless within 14 days |
| Manhattan Prep | SGD ~15-18 | Yes | Web dashboard | 14-day money-back guarantee |
| Magoosh GRE | SGD ~9-12 | No | Email support required | 7-day refund policy |
| Test Masters | SGD ~20-25 | Yes | Customer service portal | Money-back guarantee if unsatisfied |
Cancellation checklist and next steps
Use this checklist to ensure you've completed every step and protected yourself from continued charges.
Before you cancel
- Log into your account and note your next billing date and current plan name.
- Screenshot your current subscription details and billing history.
- Download any course notes, progress reports or practice test results you want to keep.
During cancellation
- Confirm the correct platform (web, Apple, or Google) where your subscription exists.
- Follow the platform-specific steps outlined earlier in this guide.
- Wait for the final confirmation message or email before considering your subscription cancelled.
After cancellation
- Save your cancellation confirmation email in a dedicated folder.
- Check your bank statement 3-5 days later to confirm no further charges appear.
- If an unexpected charge occurs, contact Gregmat within 7 days and provide your cancellation proof.
- If Gregmat refuses to refund, file a dispute with your bank or escalate to CASE.
Contacting gregmat for cancellation support
If you encounter problems cancelling or need direct assistance, Gregmat offers limited support channels.
Available contact methods
Gregmat does not publish a physical address or phone number for cancellations. Your primary contact method is email:
- Support email: greg@gregmat.com
- Use subject line: "Subscription Cancellation Request - [Your Email Address]"
- Include your full name, account email, current plan and reason for cancellation.
- Expect a response within 3-7 business days.
Pro tip: If Gregmat doesn't respond to your email within 7 days, follow up with a second email and copy in a complaint to CASE. This creates a paper trail proving you attempted to resolve the issue directly.
When direct contact fails
If Gregmat ignores your cancellation requests or continues charging despite your cancellation, escalate immediately to the Consumers Association of Singapore (case.org.sg, 6100 0315). Stopee has helped thousands of consumers cancel subscriptions when companies ignore them-CASE is your legal safety net when customer service fails.
Final thoughts and next steps
Cancelling Gregmat doesn't have to be stressful or unclear. You now understand every platform-specific method, your consumer rights under Singapore law, and exactly how to protect yourself if charges continue after you cancel.
The key takeaway: always cancel through the platform where you subscribed (web, Apple, or Google), save your confirmation, and monitor your next billing date to ensure the charge doesn't reappear. If Gregmat breaches these terms, you have legal recourse through CASE and your bank's dispute process.
Stopee is committed to making cancellations transparent and empowering you to take control of your subscriptions. Whether you're moving to a different GRE prep method or stepping back from exam preparation entirely, you deserve a cancellation process that respects your time and money. Use the steps outlined above, keep your evidence, and don't hesitate to escalate to CASE if Gregmat doesn't comply. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges-your cancellation is just as important, and we're here to ensure it's handled correctly.