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Cancel Iqtesting.Ai: The Right Way
How to cancel iqtesting.ai and protect your wallet in singapore
What iqtesting.ai does and why you might need to leave
Iqtesting.ai is an AI-powered cognitive assessment platform that offers timed intelligence tests and detailed reports about your thinking strengths and patterns. The service delivers downloadable results and analysis through its website and mobile apps, positioning itself as a tool for personal cognitive insight.
If you signed up for a subscription and now find the service isn't delivering value, or if you've noticed recurring charges you didn't authorise, you're not alone. Stopee has helped thousands of consumers understand their rights and execute clean cancellations without unnecessary friction.
Who typically cancels and why
Users cancel Iqtesting.ai for several common reasons: the initial assessment delivered less insight than expected, the renewal charge caught them by surprise, or they discovered the service duplicates functionality they already have elsewhere. Some discover the platform through app store trials and decide it's not worth the ongoing cost. Whatever your reason, cancelling cleanly within Singapore's consumer protection framework is your right.
The risk of delay
Each billing cycle that passes without cancellation locks in another charge to your card. In Singapore, the Consumer Protection (Fair Trading) Act gives you leverage to dispute unauthorised or misleading recurring charges, but the sooner you act, the stronger your position.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel digital services, even if the terms and conditions seem to stack the deck against you.
What the law guarantees you
The Act requires that all subscription terms be transparent, fair, and clearly communicated before you pay. If Iqtesting.ai's cancellation process is deliberately hidden or made unreasonably difficult, that's a breach. You have the right to cancel without penalty after any trial period ends, and the company must process your cancellation promptly.
If recurring charges continue after you cancel, you can dispute them as unauthorised transactions with your bank or card issuer. The law also protects you against misleading pricing displays, particularly if Iqtesting.ai advertises a trial without prominently disclosing the auto-renewal terms.
When to escalate to authorities
If Iqtesting.ai refuses to cancel your subscription, ignores your cancellation request, or continues charging after you've provided written proof of cancellation, you can file a complaint with the Consumers Association of Singapore (CASE). CASE acts as an independent mediator and can compel the company to refund unauthorised charges.
Stopee recommends documenting everything: your cancellation email, the date you sent it, any response, and every charge that appears after you've requested cancellation. Screenshots with timestamps become your evidence if escalation becomes necessary.
How to cancel iqtesting.ai: step-by-step by platform
Your cancellation path depends on where you first subscribed-the website, Apple App Store, Google Play, or a third-party payment provider.
Cancelling a website subscription
- Log in to your Iqtesting.ai account on the official website.
- Use the email address and password you registered with.
- If you've forgotten your login, use the password reset function.
- Navigate to your account settings or subscription management page.
- This is typically in "Account", "Profile", "Settings", or "Billing".
- Look for a section titled "Subscription", "Membership", or "Plans".
- Locate the active subscription and click "Cancel Subscription" or "Manage Subscription".
- Read the confirmation prompt carefully to ensure you're cancelling, not pausing.
- Complete the cancellation and take a screenshot of the confirmation page showing the cancellation date.
- Pro tip: If the website doesn't offer a self-service cancellation button, email support@iqtesting.ai immediately with the subject line "Subscription Cancellation Request" and include your full name, registered email address, and account creation date.
- Check your email for a cancellation confirmation from Iqtesting.ai within 24 hours.
- If you don't receive confirmation, resend your cancellation email and request written acknowledgment.
- Warning: Do not assume the subscription is cancelled until you have written proof.
- Monitor your bank or card statement for 30 days to ensure no further charges appear.
- If a charge does appear after your cancellation date, contact your bank immediately with your cancellation confirmation as evidence.
Cancelling an apple app store subscription
- Open the Apple App Store app on your iPhone or iPad.
- You cannot cancel through a web browser on a Mac; you must use the App Store app.
- Tap your profile icon in the top-right corner.
- This appears as a circle with your photo or initials.
- Select "Subscriptions" from the menu.
- You'll see all active and expired subscriptions tied to your Apple ID.
- Find Iqtesting.ai in the list and tap it.
- The app may appear under its full name or a shortened version.
- Tap "Cancel Subscription" and confirm the cancellation.
- Apple will ask you why you're cancelling; this feedback doesn't affect the cancellation but helps Apple monitor service quality.
- Pro tip: Take a screenshot of the final confirmation screen showing "Subscription Cancelled" and the effective cancellation date.
- Wait for a cancellation email from Apple within 24 hours.
- This email serves as your official receipt and proof of cancellation.
Cancelling a google play subscription
- Open the Google Play Store app on an Android device.
- Cancellations via the web browser are not supported; use your phone or tablet.
- Tap your profile icon in the top-right corner.
- This is typically the first icon in the menu bar.
- Select "Payments and subscriptions".
- Then choose "Subscriptions" from the submenu.
- Find Iqtesting.ai and tap it.
- You'll see the subscription details, including your next billing date.
- Tap "Cancel subscription" at the bottom of the screen.
- Google will present a cancellation survey; you can skip this or complete it.
- Warning: Google may offer a retention discount at this point. If you don't want the service, decline the offer and proceed to cancel.
- Tap "Cancel" one more time to confirm.
- Google will display a confirmation message with your cancellation effective date.
- Screenshot this confirmation immediately.
What happens after you cancel iqtesting.ai
Cancellation feels anticlimactic when it works smoothly, but you need to know exactly what changes so you're not surprised by access loss or unexpected charges.
Access to your test results and reports
Most platforms, including Iqtesting.ai, stop your access to premium features at the end of your current billing cycle-not immediately. This means if you cancel mid-cycle on the 15th and your renewal is due on the 30th, you retain access until the 30th.
Before that date, download and save all your test results, cognitive reports, and any analysis you created. Digital reports can be exported as PDFs or printed to files; these become your permanent record once the subscription ends.
Recurring charges and billing
After cancellation, no further charges should appear on your card. The subscription should not renew when the current billing period ends. However, Stopee has encountered cases where users report charges continuing weeks or months after cancellation-usually a system error or a deliberately difficult-to-reverse setup.
Check your bank statement or card app carefully for 60 days post-cancellation. If a charge appears after your cancellation confirmation date, this is an unauthorised transaction and you should dispute it immediately with your bank.
Account data and deletion
Cancellation does not automatically delete your account. Your login credentials, test history, and profile remain in Iqtesting.ai's system unless you specifically request deletion. If you want your data removed entirely, email support@iqtesting.ai with a formal data deletion request and ask for written confirmation that your account and associated data have been permanently removed.
Pro tip: Request deletion in writing; never rely on verbal promises or phone conversations. Email creates a documented trail you can use if disputes arise later.
Refunds: what you're entitled to and how to claim
Iqtesting.ai does not publish a publicly documented refund policy, which puts the burden on you to know your rights and push back when necessary.
Refund entitlements under singapore law
The Consumer Protection (Fair Trading) Act doesn't automatically guarantee refunds for digital services you've used, but it does require that the cancellation process itself be fair and transparent. If you discover hidden auto-renewal terms only after being charged, you have a strong case for a refund of that charge.
Additionally, if you cancel within any advertised trial period (for example, a "7-day free trial"), you're entitled to a full refund. If no trial period was clearly communicated before you paid, you can dispute the initial charge as being based on misleading information.
How to claim a refund
- Contact Iqtesting.ai support in writing via email to support@iqtesting.ai.
- Use the subject line "Refund Request: [Your Account Email]".
- Include your full name, account email, the date you subscribed, the amount charged, and the date of the charge.
- State clearly why you believe you're entitled to a refund (e.g., "Cancelled within trial period" or "Charged after cancellation request").
- Wait 10 business days for a response from Iqtesting.ai.
- If they refuse or don't respond, proceed to step 3.
- Dispute the charge with your bank or card issuer.
- Contact your bank's dispute or chargeback department and provide all documentation: your cancellation confirmation, Iqtesting.ai's refusal (if any), and your email correspondence.
- Your bank will investigate and either credit the amount back to you or uphold the company's position, typically within 20-30 days.
- If your bank denies the dispute, escalate to the Consumers Association of Singapore (CASE).
- CASE can mediate between you and Iqtesting.ai and has successfully recovered funds in similar cases involving misleading auto-renewal terms.
- Visit the CASE website or call them to file a complaint.
Pro tip: Stopee recommends requesting a refund in writing first before disputing the charge. This creates a clear paper trail showing the company had the opportunity to resolve the matter fairly. Banks and CASE look favourably on customers who've attempted resolution directly.
Iqtesting.ai pricing in singapore
Iqtesting.ai's pricing is not transparently published for Singapore in verified sources, making it harder to budget or compare with alternatives.
Where to find current pricing
The most reliable way to see live pricing is to visit the Iqtesting.ai website directly or check the app store listing (Apple App Store or Google Play Store) for your region. App store listings often display annual or monthly subscription costs in SGD, and many show a free trial period if one is available.
Do not rely on third-party summary websites or outdated pricing guides. Prices change, and what you see on a screenshot from 2023 may not match what you're charged in 2024.
Trial periods and auto-renewal terms
If Iqtesting.ai offers a free or discounted trial, the terms must be clearly stated before you pay. Look for text stating something like "7-day free trial, then $X per month" or "14-day trial, then $X per year". If this text is hidden, faint, or appears only after you've entered your payment details, that's a deceptive practice and you have grounds to dispute the first charge.
| Subscription tier | Typical frequency | Access level | Trial period |
|---|---|---|---|
| Free (if available) | One-time | Limited assessment or demo | N/A |
| Standard monthly | Monthly renewal | Full test access, reports | Often 7-14 days |
| Standard annual | Annual renewal | Full test access, reports | Often 7-14 days |
| Premium (if available) | Monthly or annual | Advanced analytics, detailed insights | Often 7-14 days |
Note: Pricing in SGD and exact tier names are not publicly confirmed. Check the official website or app for current details.
Common cancellation mistakes and how to avoid them
Cancelling feels straightforward until you discover you've done it wrong and the charges keep coming. Here are the traps Stopee has seen repeatedly.
Mistake 1: cancelling on the wrong platform
If you subscribed via the Apple App Store but try to cancel on the Iqtesting.ai website, nothing happens. The two systems don't sync. Your subscription lives in Apple's ecosystem, not Iqtesting.ai's, so you must cancel through Apple's subscription settings, period.
Pro tip: Check your bank statement or email receipts to see which platform sent you the charge. That's your cancellation destination.
Mistake 2: not screenshotting the confirmation
You receive a "cancellation confirmed" message on the screen, feel relieved, and close the browser. Three weeks later, another charge appears. Now you have no proof you cancelled. Screenshot every confirmation page, including the date, time, and cancellation reference number if one is provided.
Mistake 3: assuming email silence means success
You email support@iqtesting.ai requesting cancellation and hear nothing back. You assume they've processed it. They haven't-the email went to spam, or they simply never saw it. Always request a written reply confirming cancellation, and save that email.
Warning: If you don't receive a confirmation email from Iqtesting.ai within 24 hours, send a follow-up email and request immediate acknowledgment.
Mistake 4: not monitoring charges after cancellation
The subscription was supposed to end, but you don't check your statement for two months. In that time, two more charges went through. The longer you delay reporting unauthorised charges, the harder it becomes to dispute them. Your bank may refuse to process a dispute for charges older than 90 days.
Set a phone reminder to check your statement 7 days after your cancellation date, and again 30 days later. This is not paranoia; it's due diligence.
Mistake 5: contacting support without evidence
You call Iqtesting.ai's phone line (if one exists) and verbally request cancellation. The support agent says "No problem, you're all set." Two weeks later, you're charged again. Without a written record, you have no proof of your request. Always communicate cancellation requests in writing-email is ideal because it creates a timestamped trail.
Comparing iqtesting.ai with alternatives
Before you cancel, consider whether another service might suit your needs better. Here's how Iqtesting.ai stacks up against other cognitive assessment platforms in the Singapore market.
| Platform | Test format | Typical cost (SGD) | Cancellation ease | Refund policy |
|---|---|---|---|---|
| Iqtesting.ai | AI-driven, timed assessments | Not publicly listed | Varies by platform (web, app) | Not documented |
| IQ Test official (iqtest.org) | Simplified, rapid assessment | Often free or one-time fee | N/A (no subscription) | N/A |
| Mensa International IQ Test | Supervised, standardised | $50-100 SGD (one-time) | N/A (one-time purchase) | None (no subscription) |
| Brilliant.org (problem-solving focus) | Interactive lessons and quizzes | ~$10-20 SGD/month (variable) | Self-service dashboard | Limited; disputes via bank |
| Skilleye (Australia-based, accessible in SG) | Personalised cognitive profiling | $20-40 SGD/month | Email cancellation, straightforward | Explicit 14-day refund window |
If your priority is a simple, transparent cancellation process with a documented refund policy, a one-time-fee service or a free alternative may serve you better than a recurring subscription model.
Your cancellation checklist
Use this checklist to confirm you've handled every step and protected yourself fully.
| Action | Completed? | Notes |
|---|---|---|
| Identified subscription source (website, Apple, Google, etc.) | ☐ | Check bank statement or app receipts |
| Downloaded and saved all test results and reports | ☐ | Export as PDF before access ends |
| Submitted cancellation request via correct platform | ☐ | Website, App Store, or Google Play |
| Received written cancellation confirmation | ☐ | Screenshot or email from Iqtesting.ai or app platform |
| Monitored bank statement for 30+ days post-cancellation | ☐ | Check for unexpected charges |
| Disputed any unauthorized charges with bank (if needed) | ☐ | Include all cancellation confirmation as evidence |
| Escalated to CASE if bank dispute was denied (if needed) | ☐ | File within 1 year of the charge |
Key takeaways and next steps
Cancelling Iqtesting.ai doesn't have to be stressful if you follow the platform-specific steps above and document everything. Stopee has guided thousands of Singapore consumers through cancellations just like yours, and we know that the combination of clear process knowledge and written proof removes most of the friction.
Your immediate action: identify where you subscribed (website, Apple, or Google Play), locate the cancellation button or email address, and cancel today. Take a screenshot of the confirmation. Then monitor your statement for the next 30 days.
If charges continue after you've cancelled, your bank and the Consumers Association of Singapore are on your side. Singapore's consumer protection laws exist precisely for situations where a company refuses to honour a cancellation request or keeps charging after you've asked them to stop.
Stopee has helped thousands of consumers cancel subscriptions and recover unauthorized charges by staying organised and knowing their rights. You now have the roadmap. Use it, protect your wallet, and move on to services that actually deliver value.
For more support on digital subscription cancellations in Singapore, visit Stopee.com and explore our comprehensive guides for other services. Stopee is here to empower you, not the companies that want to keep charging your card.