Manage Magoosh

How to cancel magoosh and protect your study investment

What magoosh is and why you might want to cancel

Magoosh is an online test-preparation platform built for independent learners like you. It offers video lessons, practice questions, study schedules, and performance analytics for standardised exams including the GRE, TOEFL, GMAT, SAT, and others. You access everything through a web browser or mobile app, making it flexible for your study routine.

The service sells subscriptions through its website and through in-app purchases on the Apple App Store and Google Play. Some plans include score guarantees or specific credit-based services-for example, essay and interview credits for TOEFL or IELTS prep.

At Stopee, we understand that sometimes a test-prep platform simply doesn't fit your learning style, your timeline changes, or you find a better alternative. Cancelling Magoosh should be straightforward, but the process differs depending on where you bought your subscription. This guide walks you through exactly how to cancel, what happens next, and how to protect yourself if you're entitled to a refund.

Who typically cancels magoosh

You might be considering cancellation for several valid reasons: you've completed your exam, you prefer a different learning format, you've found a more affordable option, or your study plans have shifted. Whatever your reason, Stopee is here to make sure you cancel cleanly and recover any money you're legally entitled to.

Magoosh pricing in singapore and what you are paying for

Understanding what you pay for helps you decide whether cancellation makes sense. Magoosh pricing varies by subscription type and where you purchase it.

Current pricing information

Magoosh displays prices in USD on its main website. The exact Singapore Dollar (SGD) pricing for web-based subscriptions is not consistently published, which can make it harder to compare value before you commit. However, in-app purchases through the Apple App Store show transparent SGD pricing.

Why pricing matters for cancellation

If you bought a multi-month or annual plan and are cancelling within the first 7 days, you qualify for a money-back guarantee (covered below). If you're past that window, knowing your actual cost per month helps you weigh whether the cancellation fee (if any) is worth paying to exit early. Check your invoice or subscription confirmation email for exact pricing in your currency.

How to cancel magoosh step by step

The cancellation process depends entirely on where you bought your subscription. Web purchases, Apple App Store subscriptions, and Google Play subscriptions each have different cancellation routes. We'll walk you through all three.

Cancel a magoosh web subscription (browser-based)

If you purchased directly through Magoosh.com using a credit card or other payment method, follow these steps to cancel without losing access to your current billing period.

1. Log into your Magoosh account on Magoosh.com using your email and password.
   • If you've forgotten your password, click "Forgot password?" and reset it before proceeding.
2. Navigate to your account settings or subscription dashboard.
   • Look for a menu option labelled "Account," "Subscription," "Billing," or "My Plan."
   • The exact label varies-if you cannot find it, contact support (see "Contact Magoosh" section below).
3. Locate the option to cancel or "Do not renew my subscription."
   • Select it and confirm your cancellation.
   • Magoosh will stop charging you at the end of your current billing cycle.
4. Verify cancellation by checking your email for a confirmation message.
   • Pro tip: Save this confirmation email. You'll need proof of cancellation if a dispute arises.
5. Continue accessing Magoosh content until your paid period expires.
   • Your account and all study progress remain active until the last day of your subscription.

Warning: Simply stopping your use of Magoosh does not cancel your subscription. You must actively select the cancellation option in your account settings, or Magoosh will continue charging you at renewal.

Cancel an apple app store subscription (iOS)

If you purchased or renewed your Magoosh subscription through the Apple App Store on an iPhone or iPad, Apple controls your subscription renewal, not Magoosh. You must cancel through your Apple ID settings.

1. Open the Settings app on your iPhone or iPad.
   • On the home screen, tap the grey "Settings" icon.
2. Tap your name at the top of the Settings menu.
   • This opens your Apple ID account page.
3. Select "Subscriptions" (or "Media & Purchases" on older iOS versions).
   • You'll see a list of all active subscriptions linked to your Apple ID.
4. Find and tap "Magoosh" in the subscriptions list.
   • If you have multiple subscriptions, scroll to locate it.
5. Tap "Cancel Subscription" or "Edit Subscription."
   • Confirm your cancellation when prompted.
   • Apple will stop renewing your Magoosh subscription at the next billing date.
6. Save a screenshot of the cancellation confirmation for your records.
   • Pro tip: Apple sends a cancellation confirmation email; check your inbox and archive it.

Warning: Deleting the Magoosh app from your phone does not cancel your subscription. The subscription renews independently through Apple's billing system.

Cancel a google play subscription (Android)

Android users who subscribed through Google Play must cancel through the Google Play app or website. Google controls your billing, not Magoosh.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top-right corner.
2. Select "Payments and subscriptions" or "Manage subscriptions."
   • The exact wording depends on your Android version and region.
3. Tap "Subscriptions."
   • You'll see all active subscriptions on your Google Play account.
4. Find and tap "Magoosh."
   • Select "Cancel subscription."
   • Google will stop charging you at the end of your current billing period.
5. Confirm the cancellation and take a screenshot.
   • Pro tip: Google sends a confirmation email; verify you've received it.

Once you cancel, you retain full access to Magoosh until your paid period ends. After that date, your account locks and you cannot log in without a new subscription.

What happens after you cancel magoosh

Cancelling your subscription does not immediately erase your account or data. Understanding what persists and what disappears helps you plan your study timeline.

Access and features after cancellation

When you cancel, Magoosh does not cut off your access immediately. You retain full functionality-all video lessons, practice questions, tests, and performance analytics-until the last day of your paid billing period. On the day after that period expires, your account becomes locked. You cannot log in or access any content without purchasing a new subscription.

This grace period is valuable: you have time to download notes, export your progress, or complete final practice tests before losing access entirely.

Account deletion and personal data

Cancelling your subscription does not delete your account or erase your personal information. Your email address, payment history, study progress, and profile remain stored on Magoosh's servers indefinitely until you request deletion.

To delete your account and personal data entirely, you must email Magoosh support directly at help@magoosh.com with the subject line "Need to delete my account." Include your full name and the email address associated with your Magoosh account. Magoosh will confirm deletion within a reasonable timeframe, though response times may vary.

Pro tip: Request account deletion in writing and keep the confirmation email. This creates a paper trail if Magoosh disputes your deletion request later.

Refunds and your right to money back

Magoosh offers refund protection in specific circumstances. Understanding when you qualify is crucial, especially if you're cancelling within the first week.

The 7-day money-back guarantee

Magoosh grants you a full refund if you request it within 7 days of purchase, provided you haven't used certain premium features. This applies to standard web subscriptions purchased directly on Magoosh.com.

Important exception: If you've used essay credits or interview credits for TOEFL or IELTS prep, you forfeit refund eligibility for that purchase. Once you consume credits, the guarantee expires.

To claim this refund, email help@magoosh.com within 7 days of purchase with your request. Include your order confirmation number or invoice. Magoosh will process the refund within 5-10 business days; expect the money to appear back on your original payment method.

Installment plan refunds

If you signed up for an installment plan, the same 7-day money-back guarantee applies, but only from the date you first sign up. Once 7 days have passed, you cannot receive a refund, even if you've only paid for the first instalment. You remain obligated to complete the remaining payments on schedule.

Score guarantee refunds

Some Magoosh plans include a score guarantee: if you study consistently but fail to reach the promised score improvement (for example, +5 points on the GRE), Magoosh refunds your full subscription fee.

To qualify, you must submit official before-and-after test scores from the testing body (ETS for GRE, TOEFL, etc.). Magoosh will review your score report and study history. If you meet the plan's study requirements but fell short of the score target, you receive a full refund. The process typically takes 7-14 days after you submit your official scores.

Warning: Do not discard your official score reports. You'll need them to claim this refund. Download or print them immediately after your test.

Your consumer rights in singapore

Stopee believes you deserve transparent information about your legal protections. Singapore has robust consumer protection laws that apply even to overseas digital services like Magoosh.

Consumer protection (Fair trading) act

Under Singapore's Consumer Protection (Fair Trading) Act, you have rights that Magoosh must respect:

• Right to accurate information: Magoosh must not misrepresent its service, pricing, refund terms, or features. If their marketing materials are misleading, you may be entitled to a refund or compensation.
• Right to goods and services of acceptable quality: The service must work as advertised. If Magoosh's app crashes repeatedly, videos don't load, or practice questions are broken, you can claim the service is defective.
• Right to remedy for defects: If the service is faulty, you're entitled to repair, replacement, or refund-not merely an apology.
• No automatic cooling-off period: Singapore law does NOT mandate a statutory cooling-off period for digital services. This means you cannot cancel simply because you changed your mind after purchase (unless Magoosh offers one voluntarily-they do: the 7-day guarantee). However, if the service is faulty or misrepresented, you retain full refund rights.

When to escalate to CASE

If Magoosh refuses a legitimate refund or ignores your cancellation request, you can escalate to the Consumers Association of Singapore (CASE). CASE is Singapore's primary consumer watchdog and offers free mediation and dispute resolution.

Contact CASE:

• Website: case.org.sg
• Hotline: 6100-0315
• Email: escalations@case.org.sg

File a complaint if Magoosh continues charging you after cancellation, refuses to process a refund you're entitled to, or fails to delete your personal data upon request. CASE will investigate at no cost to you and, if necessary, lodge a formal complaint on your behalf.

Pro tip: Before escalating to CASE, send Magoosh a final written demand (email) stating your refund claim, the deadline (7-14 days), and that you'll escalate to CASE if they do not comply. This creates a paper trail and often prompts faster resolution.

Common mistakes to avoid when cancelling magoosh

We hear from many customers who thought they'd cancelled but were charged again-or who waited too long to request a refund. You're not alone in making these mistakes, and knowing them in advance protects you.

Mistake 1: deleting the app instead of cancelling the subscription

Removing the Magoosh app from your phone or deleting it from your device does not cancel your subscription. The app is just software; your subscription exists in Apple's, Google's, or Magoosh's billing system. When renewal day arrives, you'll be charged even though the app is gone.

How to avoid it: Always cancel through your device's subscription settings (Apple ID or Google Play) before deleting the app. Verify the cancellation through email confirmation.

Mistake 2: missing the 7-day refund window

Magoosh's money-back guarantee expires exactly 7 days after purchase. If you email on day 8, your refund claim will be denied. Many customers assume they have longer and lose their right to a refund.

How to avoid it: If you're uncertain about Magoosh, email help@magoosh.com your refund request within 6 days of purchase. Don't wait until the last moment. Include your order number and state clearly that you're requesting a refund under the 7-day guarantee.

Mistake 3: using credits before requesting a refund

The moment you use an essay credit or interview credit for TOEFL or IELTS prep, you void the money-back guarantee. Magoosh views credit consumption as evidence of service use, so refunds are no longer available.

How to avoid it: Before attempting any graded essays or interviews, decide whether you want to keep your subscription. If you're on the fence, request a refund first-then use credits once you've paid for a new subscription or confirmed you're keeping the original one.

Mistake 4: not saving cancellation confirmations

If you cancel but don't keep the email confirmation, and Magoosh charges you again by mistake, you have no proof that you cancelled. Support teams use your confirmation email to investigate billing disputes.

How to avoid it: Screenshot or save every cancellation confirmation from Apple, Google, or Magoosh. Label your emails clearly ("Magoosh Cancellation Confirmation - 15 Jan 2024") and store them in a dedicated folder. If a dispute arises, you'll have evidence.

Mistake 5: assuming magoosh can cancel app-store subscriptions

Some customers email Magoosh asking them to cancel their Apple App Store or Google Play subscription. Magoosh cannot do this-only you can, through your own device settings or account. If you email support expecting them to cancel, you'll waste time and remain subscribed.

How to avoid it: Understand that app-store subscriptions are managed by Apple or Google, not Magoosh. Follow the Apple or Google steps above to cancel directly. Magoosh support can verify cancellation but cannot initiate it.

What to do before you cancel: a practical checklist

Stopee recommends you take a few minutes to prepare before hitting the cancellation button. This checklist ensures you don't lose study materials or leave refund money on the table.

Magoosh cancellation address and support contact

If you need to reach Magoosh for any reason during the cancellation process, here is the official contact information.

Email support

help@magoosh.com

Use this address to request refunds, cancel your web subscription, request account deletion, or escalate billing issues. Response times typically range from 24 to 72 hours, though may be longer during peak periods.

Pro tip: Subject lines matter. Use "Refund Request," "Subscription Cancellation," or "Account Deletion" so your email is routed to the correct team immediately.

Magoosh headquarters (for reference)

Magoosh is a US-based company with no physical office in Singapore. If you need to escalate beyond email support, CASE (Consumers Association of Singapore) can assist you in filing a formal complaint, which may be forwarded to Magoosh's headquarters or referred to relevant authorities.

• Magoosh was formerly based in Berkeley, California. The company now operates primarily as an online service.
• For formal complaints or regulatory escalations, contact CASE (case.org.sg) rather than attempting to reach Magoosh directly.

Final thoughts: take control of your test-prep journey

Cancelling Magoosh is simple once you know which system controls your subscription and which steps to follow. Whether you're moving to a different platform, your exam date has passed, or your study goals have shifted, you now have the knowledge to cancel cleanly and recover any refund you're entitled to.

Remember: Stopee has helped thousands of consumers cancel subscriptions without losing money or facing billing disputes. You deserve transparency, control, and respect for your consumer rights-even when dealing with overseas digital services. If Magoosh refuses to honour your cancellation or refund request, Stopee recommends escalating to CASE immediately.

Take your cancellation step by step, save your confirmations, and don't hesitate to reach out to support if anything seems amiss. Your study investment is yours to protect. Good luck with your next exam or learning adventure, and remember: Stopee is always here to guide you through the cancellation process with clarity and confidence.