Manage Makesyoufluent

How to cancel makesyoufluent and protect your money in singapore

What makesyoufluent is and why you might want to leave

Makesyoufluent is an online language-learning platform built around conversational AI lessons, real-time chat practice and personalised feedback designed to accelerate your speaking fluency. The service operates as a subscription through both web purchases and in-app purchases on the App Store, with pricing in Singapore dollars (SGD).

Many users appreciate the conversational approach, but billing confusion and difficulty cancelling have pushed others to seek exits. If you have decided Makesyoufluent is not right for you, Stopee is here to guide you through every step of cancelling cleanly and recovering your money if you qualify.

Common reasons to cancel

Users cancel Makesyoufluent for several reasons: discovering the app does not match their learning style, unexpected recurring charges, confusing billing cycles, or simply choosing a competitor that delivers better value. Whatever your reason, you deserve a friction-free cancellation process and clear answers about refunds.

Makesyoufluent pricing and subscription plans in SGD

Makesyoufluent offers multiple subscription tiers through the App Store with pricing that varies but remains opaque on specific billing cycles and feature breakdowns.

Pricing table for makesyoufluent+ plans

Pro tip: Before you cancel, confirm which tier you actually subscribed to by checking your bank or App Store receipts. Many users discover they have been charged for a higher plan than they intended.

Your consumer rights when cancelling in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you as a buyer and gives you specific rights over distance purchases (including digital subscriptions) and refunds.

What the law says about subscriptions and refunds

Under the Consumer Protection Act, distance contracts like Makesyoufluent subscriptions must be transparent about billing, cancellation terms and refund eligibility. The Act also grants you a right to cancel within 14 calendar days of purchase for a full refund, provided you have not substantially used the service.

If Makesyoufluent refuses to cancel or delays a refund beyond reasonable timeframes, you have grounds to lodge a complaint with the Consumers Association of Singapore (CASE), Singapore's statutory consumer watchdog. CASE can investigate breaches and push for resolution, giving you leverage if direct communication fails.

Stopee recommends keeping all receipts, email confirmations and cancellation requests as proof of your purchase and cancellation intent. These documents form your legal shield if disputes arise.

When to escalate to CASE

Contact CASE if Makesyoufluent ignores your cancellation request, charges you after you cancel, or refuses a refund you are legally entitled to claim. CASE acts as your advocate and can pressure the company to comply with Singapore consumer law.

How to cancel makesyoufluent step by step

Cancellation is not automatic and requires you to take deliberate action through the correct channel, because deleting the app does not stop your billing.

Cancelling web purchases via email

If you subscribed through the Makesyoufluent website, email cancellation is your primary method and the only guaranteed way to reach their billing team.

1. Open your email client and compose a new message to hello@makesyoufluent.com.
   • Use the email address linked to your Makesyoufluent account.
2. In the subject line, type: "Subscription cancellation request and auto-renewal stop".
   • Clear subject lines reduce the chance your email is missed or mishandled.
3. In the body, include every piece of information below:
   • Your full legal name (as it appears on your account).
   • The email address registered to your Makesyoufluent account.
   • The date you first purchased the subscription.
   • Your transaction or order ID (find this in your receipt or bank statement).
   • A clear statement: "I request immediate cancellation of my Makesyoufluent subscription and confirmation that auto-renewal has been stopped."
4. Send the email and take a screenshot of the sent confirmation.
   • Save this screenshot to a folder on your computer or phone.
5. Wait for a reply within 5-7 business days.
   • Warning: Makesyoufluent support can be slow; do not assume silence means approval.
6. When Makesyoufluent replies, save their response as proof of cancellation.
   • This email chain is your protection if charges recur.

Cancelling app-store purchases

If you subscribed directly through the App Store (Apple), you can manage your subscription through your Apple ID, though this may not work for all web-originated subscriptions.

1. On your iPhone or iPad, open the Settings app.
   • Do not open Makesyoufluent itself; go directly to Settings.
2. Tap your name at the top of the screen, then select "Subscriptions".
   • You may be asked to log in with your Apple ID.
3. Look for Makesyoufluent in the list of active subscriptions.
   • If you do not see it listed, your subscription may have originated through the web or a different account.
4. Tap Makesyoufluent, then tap "Cancel Subscription" or "Edit Subscription".
   • Follow the on-screen prompts to confirm the cancellation.
5. Screenshot the confirmation screen that shows your subscription has been cancelled.
   • Store this image with your other cancellation evidence.
6. Also send an email to hello@makesyoufluent.com documenting what you have done, so Makesyoufluent has written notice and cannot claim they were not informed.
   • This dual approach closes loopholes.

Warning: Do not assume that removing the app from your phone cancels your subscription. App deletion and subscription cancellation are separate actions, and your payment method will continue to be charged even after you have deleted the app from your device.

What happens to your account and access after cancellation

Understanding what you lose and when you lose it helps you plan your exit and avoid surprise cut-offs.

Access to lessons and content

After a successful cancellation, Makesyoufluent typically allows you to access lessons and chat practice until the end of your current billing period. For example, if you cancel on the 15th of a month and your subscription runs until the 30th, you retain access until the 30th at no extra charge.

However, Makesyoufluent does not publish detailed information about what happens to your learning history, saved conversations or progress data after your subscription expires. Stopee recommends screenshotting or exporting any notes, vocabulary lists or recordings you want to keep before your final day of access arrives.

Billing and recurring charges

Cancelling should halt all future auto-renewal charges, and Makesyoufluent states this on their cancellation confirmation page. However, multiple user reports on review sites and forums indicate that charges have sometimes recurred weeks or months after cancellation.

Monitor your bank account and App Store receipts for at least 60 days after you cancel. If an unexpected charge appears, contact Makesyoufluent immediately and reference your cancellation email as proof you requested to stop billing.

Refunds and how to claim them

Makesyoufluent publishes a money-back promise, but users report difficulty collecting refunds in practice, which is why Stopee insists on clarity before you give up hope.

Makesyoufluent's stated refund policy

Makesyoufluent states that you can claim a refund within 10 calendar days of your first purchase if you have used the app for at least 7 consecutive days. Refund requests are reviewed within 7 days, and if approved, the money is returned within 14 days.

To request a refund, contact hello@makesyoufluent.com with your purchase receipt, proof of usage (such as screenshots of completed lessons) and a clear explanation of why you are unsatisfied.

Real-world refund challenges and how to overcome them

Numerous users report that Makesyoufluent has denied full refunds, offered only 30-50% partial reimbursements, or delayed responses for weeks. Some have described aggressive pushback when they cited the money-back guarantee.

Your best defence is documentation. Gather and send:

• Your original purchase receipt with the exact date and amount.
• Screenshots showing your account dashboard with usage history or lesson completion dates.
• A calm, detailed email stating your refund claim and citing the 10-day money-back policy published on Makesyoufluent's website or App Store listing.
• Copies of all previous communication with Makesyoufluent support.

Pro tip: If Makesyoufluent denies your refund claim unfairly, file a complaint with your bank and request a chargeback. Banks in Singapore are required to investigate unauthorised or fraudulent transactions, and a refund claim supported by your cancellation request and the company's published money-back policy is a strong chargeback case.

Stopee also recommends escalating to CASE if Makesyoufluent refuses a refund you are entitled to under consumer law or the company's own terms.

Common cancellation mistakes and how to avoid them

We know how frustrating it is when a company makes cancellation deliberately obscure, and these mistakes have cost users money and stress.

Mistake one: deleting the app instead of cancelling the subscription

This is the biggest trap. Removing Makesyoufluent from your phone does nothing to stop billing. Your payment method stays on file and your subscription continues to auto-renew on schedule. Only email cancellation or App Store subscription management stops the charges.

Mistake two: relying on an in-app cancel button that does not exist

Makesyoufluent does not offer an in-app cancellation button for web purchases. Users who search the app settings for a "cancel subscription" option waste time and give up, assuming cancellation is impossible. It is not. Email is the correct method.

Mistake three: not keeping cancellation proof

If you do not save your sent cancellation email, Makesyoufluent's reply, or screenshots of App Store cancellation screens, you have no evidence if charges recur. Your bank will ask for proof, and CASE will need documentation before they investigate.

Mistake four: cancelling too close to your renewal date

If your subscription renews on the 25th and you cancel on the 24th, your request may not process in time to prevent the next charge. Cancel at least 5-7 business days before your renewal date to give Makesyoufluent time to process and update their billing system.

Pro tip: Log into your App Store account (Settings > your name > Subscriptions on iPhone, or Google Play on Android) right now to check your exact renewal date. Set a phone reminder 10 days before it arrives, so you cancel with a comfortable margin.

Cancellation checklist for makesyoufluent

Use this checklist to ensure you have completed every step and left no loose ends.

What stopee users say about cancelling makesyoufluent

Real feedback from people who have cancelled Makesyoufluent helps you know what to expect and avoid surprises.

Positive cancellation experiences

Users who cancelled promptly and followed the email-first method report that Makesyoufluent processed cancellations within 5-10 days and stopped billing as promised. Those who kept documentation said the process felt straightforward once they knew to use email.

Difficult cancellation stories

Users who attempted cancellation via the app or waited until their renewal date reports delays and unexpected charges. Several discovered they had been charged after sending cancellation requests and had to contact their bank or file CASE complaints to recover their money. The common thread: lack of written proof and failure to use email.

These stories underline why Stopee emphasises documentation and persistence. Makesyoufluent is not malicious, but their billing systems can lag and their support can be slow without pressure.

When to keep or cancel makesyoufluent: a quick decision table

Unsure whether cancelling is the right move? This table helps you weigh your situation.

Summary and next steps

Cancelling Makesyoufluent is straightforward when you follow the correct process: email the support team with full details, keep proof of every communication, monitor your billing for 60 days, and escalate to CASE or your bank if charges recur or refunds are refused.

You are protected by Singapore's Consumer Protection (Fair Trading) Act, which gives you the right to cancel distance purchases within 14 days and claim refunds for services that do not meet legal standards of fairness and transparency.

Stopee has helped thousands of consumers cancel subscriptions cleanly, recover disputed charges and understand their consumer rights. If Makesyoufluent refuses to cooperate or you face any delays, visit Stopee's resource hub for escalation templates, chargeback guidance and CASE complaint forms tailored to Singapore law.

Do not let a confusing cancellation process trap you into paying for a service you no longer use. Take action today, keep your records, and hold Makesyoufluent accountable.

Contact makesyoufluent support

Email: hello@makesyoufluent.com

What to include in your cancellation email: Full name, registered email address, purchase date, transaction ID, and an explicit request to cancel and stop auto-renewal.

For complaints or escalation: Consumers Association of Singapore (CASE), Tel: 6100 0315, Website: case.org.sg