Manage Mindvalley

How to cancel mindvalley in singapore: a step-by-step cancellation guide

Understanding mindvalley and why you might want to cancel

Mindvalley is an online personal development platform offering subscription access to video-based learning programs called "quests," alongside wellness and productivity courses designed to support your growth. If you've signed up and now feel the service no longer fits your needs, or you'd prefer to redirect your money elsewhere, you have every right to cancel. At Stopee, we help thousands of Singapore consumers navigate subscription cancellations with clarity and confidence.

How mindvalley works

You access Mindvalley content through the website (mindvalley.com) or native apps on iOS and Android. Subscriptions purchased through the web platform, Apple App Store, or Google Play Store all function slightly differently when it comes to cancellation, so knowing where you subscribed matters. Mindvalley's membership model offers ongoing access to its quest library for a recurring monthly or annual fee, billed in Singapore dollars (SGD).

Common reasons to cancel

You might cancel Mindvalley because the courses don't match your learning style, you've completed the content you wanted, the recurring charge feels unnecessary, or you've found an alternative platform better suited to your goals. Whatever your reason, Stopee exists to ensure you exit cleanly without confusion or unnecessary charges.

Your consumer rights when cancelling mindvalley

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase online subscriptions, including distance selling contracts with digital services. Here's what you need to know.

Cooling-off period and refund rights

Under Singapore consumer law, you generally have a 14-day cooling-off period from the date of purchase to cancel and claim a full refund for digital services, provided you haven't fully accessed or downloaded the entire product. Mindvalley advertises a 15-day refund window on quests and memberships, which aligns with and slightly exceeds this baseline protection. After the refund window closes, you can still cancel your subscription to prevent future charges, but refunds are unlikely unless Mindvalley has breached its terms or misrepresented the service.

App store and google play protections

If you subscribed via Apple App Store or Google Play Store, Apple and Google's own refund policies layer on top of Mindvalley's terms. Both platforms allow you to request refunds directly from them for subscriptions within a specific timeframe. Stopee recommends checking your App Store or Google Play account first before contacting Mindvalley, since these platforms process refunds independently.

Escalation and complaint avenues

If Mindvalley refuses your cancellation or denies a legitimate refund, you can lodge a complaint with the Consumers Association of Singapore (CASE) or escalate to the Media Development Authority (MDA) if issues involve content access. Keep screenshots of your billing history and all communication with Mindvalley support as evidence.

Mindvalley subscription plans and pricing in singapore

Understanding what you're paying for helps you decide whether cancellation is right for you or if a downgrade might be better.

Current pricing structure (SGD)

Pro tip: prices vary slightly between the web platform and in-app purchases due to app store commissions. Check your Mindvalley account to confirm your exact plan tier and renewal date before cancelling.

How to cancel mindvalley on each platform

Your cancellation method depends entirely on where you signed up. We'll walk you through each option so you exit cleanly without leaving a subscription running in the background.

Cancel mindvalley via the website (mindvalley.com)

If you subscribed directly through Mindvalley's website, this is the fastest and most transparent cancellation route.

1. Go to mindvalley.com and log in with your email and password.
   • If you've forgotten your password, click "Forgot password" and follow the reset email.
2. Navigate to your Account or Profile menu (usually top-right corner).
   • Look for sections labelled "Account," "Settings," or "Dashboard."
3. Click on "Billing" or "Subscriptions" to view your active plans.
   • This section shows your current plan, next billing date, and payment method.
4. Select "Cancel subscription" or "Manage subscription."
   • Some accounts offer "Refund and cancel" if you're within 15 days of purchase. Choose this if eligible; otherwise select standard cancellation.
5. Follow the on-screen confirmation steps and note your cancellation date.
   • Mindvalley usually sends a confirmation email within minutes.
6. Check your email for the cancellation receipt and save it for your records.

Warning: Simply logging out or deleting the Mindvalley app does not cancel your subscription. You must actively cancel through the billing section to stop charges.

Cancel mindvalley via iOS (Apple app store)

If you signed up or renewed through your iPhone or iPad, Apple manages the subscription on your behalf.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID name at the very top of the screen.
   • This opens your Apple ID profile menu.
3. Select "Subscriptions" from the menu options.
   • You'll see a list of all active and paused subscriptions linked to your Apple ID.
4. Find and tap "Mindvalley" in the subscriptions list.
5. Tap "Cancel subscription" at the bottom of the Mindvalley details screen.
   • Apple will ask you to confirm; tap "Confirm" to proceed.
6. Apple sends a cancellation confirmation email to your Apple ID email address.
   • Your access continues until the current billing period ends; after that date, Mindvalley content is no longer available.

Pro tip: if you purchased within 14 days and want a refund (not just cancellation), request it from Apple directly by going to Settings > Apple ID > Purchase History, finding the Mindvalley charge, tapping it, and selecting "Report a problem." Apple handles the refund decision independently of Mindvalley.

Cancel mindvalley via android (Google play store)

Android users subscribed through Google Play follow a similar but distinct process.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions" or "Manage subscriptions."
   • This varies slightly by Android version; look for "Subscriptions" in the main menu if the above path doesn't appear.
4. Tap "Subscriptions" to view your active recurring charges.
5. Find "Mindvalley" and tap it.
6. Select "Cancel subscription" and confirm your choice.
   • Google Play sends a confirmation to your registered Google account email.
7. Your Mindvalley access remains active until the current billing period ends.

Warning: uninstalling the Mindvalley app from your Android phone does not cancel the subscription. Cancellation must happen in the Google Play Store app settings, not on the device itself.

What happens immediately after you cancel

Cancelling can feel uncertain, so let's clarify exactly what you lose access to and when.

Your access timeline

When you cancel Mindvalley, your membership doesn't end instantly unless you selected "Refund and cancel" within the 15-day window. With a standard cancellation, you retain full access to all quests, community features, and progress tracking until your current billing period expires. For example, if you renew on the 15th of each month and cancel on the 20th, you can still use Mindvalley until the 15th of the following month. After that date, your login redirects you to a subscription prompt, and you lose access to member-only content.

Your account and personal data

Cancelling your subscription does not delete your account. Your learning progress, saved courses, profile information, and any certificates or achievements remain stored in Mindvalley's system. If you ever resubscribe in the future, your data is restored. However, if you want to request a complete account deletion (data erasure under Singapore's Personal Data Protection Act), you must contact Mindvalley support separately and in writing.

Refunds and billing

If you cancelled outside the 15-day refund window, you won't receive money back for the current billing period. Your subscription simply stops renewing, and no further charges appear on your statement after your current period ends. If you cancelled within 15 days and requested a refund, Mindvalley or your app store processes the refund within 5 to 10 business days, depending on your bank.

Will you receive a refund?

Refund eligibility hinges on timing and where you purchased. Here's the breakdown.

Mindvalley's refund policy

Mindvalley offers a full refund within 15 days of your initial purchase or renewal date for memberships and individual quests. This aligns with the consumer cooling-off period outlined in Singapore law. After 15 days pass, you can still cancel to stop future charges, but that specific payment is non-refundable. Renewal charges (payments for the next billing cycle) are generally not eligible for refund under any circumstances, even if you cancel immediately after renewal.

Refunds for app store purchases

If you subscribed through Apple App Store or Google Play Store, those platforms handle refunds independently. Apple typically grants refunds within 14 days if you request them through "Report a Problem" in your purchase history. Google Play allows refunds up to 48 hours after purchase in many cases. Mindvalley cannot directly reverse app store charges; you must initiate the refund through Apple or Google, and they decide approval.

How to request a refund

• For web subscriptions: contact Mindvalley support with your order number, purchase date, and reason for refund. Request a refund within 15 days of purchase.
• For Apple purchases: go to Settings > Apple ID > Purchase History, find the Mindvalley charge, tap "Report a Problem," and select "I'd like a refund." Apple processes the request within days.
• For Google Play purchases: open Google Play Store, tap your profile icon, select "Payments and subscriptions," find the charge, tap the three dots, and select "Report a problem."

Pro tip: gather screenshots of your subscription confirmation email, billing statement, and the membership page showing the price and features before you request a refund. This documentation speeds up approval.

Common mistakes to avoid when cancelling

We understand cancelling a subscription can be stressful and confusing, especially when services make the process intentionally opaque. Here are the traps that catch most people.

Mistake 1: deleting the app instead of cancelling

The number-one error is uninstalling Mindvalley from your phone and assuming that ends the subscription. It doesn't. The app is just the interface; your subscription lives in your Apple ID, Google Play account, or Mindvalley's web servers. You must cancel through Settings (iOS/Android) or your Mindvalley account (web) to actually stop charges. Deleting the app simply hides it from your home screen while the subscription quietly renews in the background, sometimes for months.

Mistake 2: missing the 15-day refund window

Mindvalley's 15-day refund window is strict. If you sign up, use the platform for two weeks, and then request a refund on day 16, you won't receive your money back. Mark your calendar with your purchase date plus 15 days if you're uncertain about keeping the subscription. This is especially critical if you subscribed during a promotional offer and the renewal charge is higher.

Mistake 3: not checking which platform you subscribed on

If you've downloaded Mindvalley on multiple devices (phone and tablet, or iOS and Android), your subscription might be split across platforms or renewed on a platform you forget about. Log in to your Mindvalley web account, check your Apple ID subscriptions, and verify your Google Play subscriptions separately. One cancelled subscription doesn't automatically cancel the others.

Mistake 4: ignoring renewal reminders

Mindvalley often sends reminder emails 7 days before your renewal date. Don't ignore these. If you've decided to cancel, act during this window so you can confirm the cancellation took effect before your next charge processes. If you receive a reminder and then forget to cancel, you've now committed to another month or year.

Mistake 5: not saving your cancellation confirmation

Always screenshot or save your cancellation confirmation email. If Mindvalley or your app store disputes the cancellation later and charges you again, you'll have proof that you cancelled on a specific date. This evidence protects you if you need to dispute the charge with your bank or file a complaint with CASE.

Stopee's cancellation checklist for mindvalley

Use this checklist to ensure your cancellation is complete and protected.

• Identify which platform(s) you subscribed on: Mindvalley.com, Apple App Store, or Google Play Store.
• Log in to each account and confirm your current subscription plan, price, and next billing date.
• Check today's date against your purchase date; note whether you're within the 15-day refund window.
• If eligible for refund, request it via the appropriate channel (Mindvalley support, Apple Report Problem, or Google Play Report Problem).
• If not eligible for refund, proceed with standard cancellation on each platform where you have an active subscription.
• Complete the cancellation steps for each platform (web, iOS, Android).
• Screenshot or download your cancellation confirmation email(s) and save them to a folder labeled "Subscriptions - Cancelled."
• Check your billing statement 5 to 10 days later to confirm no new charge appears.
• If a charge appears after your cancellation date, contact your bank to dispute it, referencing your cancellation confirmation.

Why stopee helps you cancel mindvalley with confidence

At Stopee, we believe you should always know exactly how to exit a subscription without stress or surprise charges. Our guide to cancelling Mindvalley breaks down each platform's unique process, flags the refund rules that protect you under Singapore law, and warns you about the common traps that trap most cancellers. Whether you're 3 days into your subscription or well past the refund window, you now have a clear roadmap to cancel cleanly.

Stopee has helped thousands of consumers across Singapore cancel recurring charges, recover refunds, and avoid dark patterns designed to keep you paying. We don't represent any of these services; we represent you. If Mindvalley refuses your cancellation or wrongfully denies a refund, we encourage you to escalate to CASE or the MDA. You have rights, and Stopee is here to make sure you know how to exercise them.

Contact information for mindvalley support

If you need to reach Mindvalley directly to resolve cancellation or refund issues, here's where to contact them.

Singapore support channels

Mindvalley operates from the ASEAN region, with a registered entity (Mindvalley Labs Sdn. Bhd.) located at Aperia Mall in Singapore. For cancellation or billing disputes, your first port of call is Mindvalley's in-app support or their website help centre at mindvalley.com/support. You can also email support@mindvalley.com with your account details, subscription plan, and specific issue. Response times typically range from 24 to 48 hours. If your issue remains unresolved after two contact attempts, Stopee recommends escalating to the Consumers Association of Singapore (CASE) or filing a complaint with the Media Development Authority (MDA).

Your journey to cancel Mindvalley is now clear. Follow the steps that match your platform, claim your refund if you're within 15 days, and save your confirmation. Stopee stands behind your right to cancel guilt-free and without hidden charges.