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Cancel Numerade: Step-by-Step Guide
How to cancel numerade and claim your refund in singapore
What numerade is and why you might want to cancel
Numerade is an online tutoring platform that delivers video lessons and live study help focused on STEM subjects like maths, chemistry and physics. You access content through in-app subscriptions on iOS and Android, or directly via their website. Many students in Singapore sign up for weekly or monthly plans to supplement their schooling, but not all find the value worth continuing. If you've decided Numerade isn't right for you, Stopee guides you through every step of cancellation so you can exit cleanly and recover any money you're entitled to.
How numerade subscriptions work
Your billing method depends entirely on where you purchased. If you subscribed through Apple's App Store, only Apple can process your cancellation. If you used Google Play, Google handles it. If you signed up directly on Numerade's website, you cancel there. This matters because one wrong approach leaves you paying when you thought you'd stopped. Stopee has helped thousands of consumers untangle this exact confusion, so we'll walk you through the right method for your situation.
Why cancellation timing matters
Numerade charges in advance, meaning you pay before the next billing cycle begins. Cancelling early stops future charges but rarely refunds what you've already paid. Understanding when your next billing date arrives is your first step toward keeping money in your account. The sooner you act, the sooner you avoid unwanted renewals.
Numerade pricing in singapore
Your subscription cost depends on the plan you chose and the platform you used to purchase.
Current subscription rates on the singapore app store
| Plan type | Price (SGD) | Billing cycle | Best for |
|---|---|---|---|
| Weekly | S$9.98 | 7 days | Trial or short-term revision |
| Monthly | S$23.90 | 30 days | Ongoing homework support |
| Annual | S$76.00 | 365 days | Year-round access at lowest rate |
Pricing may vary slightly on the web or through direct billing. Check your account billing page to confirm your exact plan and next renewal date before you cancel.
How to cancel numerade based on where you subscribed
Your cancellation route depends on your purchase method. Below are step-by-step instructions for each platform.
Cancel your app store subscription on iPhone or iPad
Apple controls all App Store subscriptions, so Numerade cannot cancel for you directly. You must go through your Apple device settings.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Find Numerade in your active subscriptions list and tap it.
- Tap Cancel Subscription to end auto-renewal.
- Apple will ask you to confirm. Tap Confirm to complete cancellation.
- Check your confirmation email from Apple to verify the cancellation took effect.
Pro tip: Apple shows you the exact date your subscription expires even after cancellation. Write this date down so you know when to expect your access to end.
Warning: Simply deleting the Numerade app does not cancel your subscription. You must use the Subscriptions menu in Settings or your cancellation will not process.
Cancel your google play subscription on android
Google Play subscriptions also require cancellation through the Play Store, not the Numerade app itself.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- Tap Subscriptions to view your active plans.
- Select Numerade from your subscription list.
- Tap Cancel subscription.
- Follow any prompts Google displays to confirm.
- Check your email for a cancellation confirmation from Google Play.
Pro tip: Google Play often offers you a discount or extension to keep your subscription before you cancel. You can skip these offers and proceed with cancellation.
Warning: Uninstalling the app or logging out does not cancel your Google Play subscription. Cancellation only works through the Play Store settings menu.
Cancel your web subscription directly through numerade
If you signed up on Numerade's website and pay them directly (not through an app store), you cancel inside your account.
- Visit Numerade's website and log into your account.
- Use the email address and password you registered with.
- Navigate to your Profile or Account Settings.
- Look for a Billing or Subscription section.
- Click or tap Cancel Subscription.
- Numerade will ask you to confirm. Select Yes to proceed.
- Take a screenshot of the cancellation confirmation page and save your confirmation email.
Pro tip: Web cancellations typically end at the close of your current billing cycle. Numerade will show you the exact end date in your account. If you cancel mid-cycle, you keep access through the end of that paid period.
Warning: If you cannot find a billing section in your account, contact Numerade support directly at support at numerade dot com with proof of your subscription. Request immediate cancellation and a confirmation email.
What happens to your access after you cancel
Understanding what comes next removes the stress from cancellation day.
When your access ends
For most subscribers, Numerade keeps your account active until your next billing date arrives. This means you continue using all features you paid for through the end of your cycle. For example, if you cancel your monthly plan on day 15 of 30, you retain access for the remaining 15 days.
Web cancellations typically respect this grace period. App Store and Google Play cancellations also honour this rule, though the exact end date varies by platform.
Your account and data after cancellation
Cancelling a subscription does not delete your Numerade account or any notes, bookmarks or solutions you saved. You can log back in after your access ends and review your data, though you won't be able to download new videos or access tutoring without resubscribing.
If you want to permanently delete your account and all personal data, you must contact Numerade support separately. Cancellation of your subscription alone does not erase your profile.
Auto-renewal will stop
Once cancellation is confirmed, no further charges will appear on your payment method. The App Store, Google Play or Numerade will not attempt to renew your subscription. You can monitor your bank or credit card statement in the weeks after cancellation to verify no unexpected charges arrive.
Will you get a refund from numerade
Refund eligibility depends on Numerade's policy and Singapore consumer law. Know your rights before you expect money back.
Numerade's official refund stance
Numerade treats subscriptions as non-refundable by default. You pay in advance for each billing cycle, and those fees are kept even after you cancel. If you paid for a month and cancel after one week, Numerade does not offer a prorated refund as standard policy.
However, many users report that Numerade support will issue a one-time courtesy refund or goodwill adjustment if you contact them promptly after an unwanted charge. A refund is not guaranteed, but it's worth requesting if you have a legitimate reason (accidental purchase, billing error, unexpected charges).
When you might recover money
Refund exceptions exist in these situations:
- You were charged twice in one cycle due to a system error.
- You subscribed during a free trial period but were charged without clear notice.
- You cancelled and were still charged after the cancellation date.
- You discovered an unlisted or undisclosed fee in your billing.
In each case, email Numerade support immediately with screenshots of your billing history and explain what went wrong. Stopee recommends attaching a copy of your bank statement highlighting the disputed charge. Support teams are more likely to help when they see clear evidence of the problem.
Singapore's consumer protection (Fair trading) act and your rights
Under Singapore law, digital services do not carry an automatic 14-day cooling-off period like physical goods do. However, the Consumer Protection (Fair Trading) Act protects you against unfair practices, including:
- Misleading statements about refund policies.
- Billing you without your explicit consent to auto-renewal.
- Making cancellation deliberately difficult or obscured.
If Numerade employs any of these dark patterns, you have grounds to lodge a complaint with the Consumers Association of Singapore (CASE) or escalate to the Small Claims Tribunal (SCT).
Pro tip: Save every email from Numerade, every receipt, and every screenshot of your billing page. This documentation is invaluable if you need to file a complaint or dispute with your bank.
Common mistakes people make when cancelling numerade
Cancelling a subscription feels straightforward, but small errors can leave you paying months longer than intended.
Mistake one: deleting the app instead of cancelling the subscription
The most frequent error is removing the Numerade app from your device and assuming the subscription ends. Your app store subscription continues to auto-renew invisibly until you cancel it through Settings. Stopee has seen this trap catch hundreds of Singapore users who only discovered the issue when reviewing their bank statement weeks later.
Fix: Always cancel through the app store settings (not by deleting the app), then delete the app afterward if you wish.
Mistake two: forgetting your next billing date
If you don't record the exact date your subscription renews, you may miss cancelling before the next charge hits. Write down your renewal date from your account settings or confirmation email. Set a reminder on your phone for three days before that date.
Fix: Check your account billing section and write down your renewal date. Set a calendar alert to cancel at least a week early.
Mistake three: cancelling the wrong subscription
If you have multiple app store or Google Play subscriptions, it's easy to cancel the wrong one. Double-check the app name (Numerade - Homework Help) before tapping Cancel.
Fix: Before you click Cancel, read the full subscription name, price and billing date to confirm you're ending the right plan.
Mistake four: not saving your cancellation proof
Confirmation emails can get lost or buried in your inbox. Screenshot your cancellation confirmation page immediately after completing the process. This proof becomes critical if Numerade still charges you afterward and you need to dispute the transaction with your bank.
Fix: Screenshot your cancellation confirmation and save the confirmation email to a dedicated folder on your phone or computer.
Your cancellation checklist for numerade
Use this checklist to ensure you complete every step correctly.
| Task | Completed | Date done |
|---|---|---|
| Note your renewal date from your account | ☐ | |
| Identify where you subscribed (App Store / Google Play / Web) | ☐ | |
| Cancel through the correct platform | ☐ | |
| Receive and save your cancellation confirmation email | ☐ | |
| Screenshot your account billing page after cancellation | ☐ | |
| Monitor your bank statement for unexpected charges in 30 days | ☐ |
Contact numerade if cancellation is unclear
If you cannot find a cancellation option or your subscription still charges after you cancelled, reach out directly.
How to contact numerade support
Email is your safest option because you create a paper trail. Send your message to support at numerade dot com with the subject line "Subscription Cancellation" and include:
- Your full name and the email address on your Numerade account.
- The date you attempted to cancel.
- Screenshots of your billing page and the subscription you're trying to cancel.
- A clear statement of what you need: "Please confirm my subscription cancellation effective [date]." or "Please process a refund for the charge on [date]."
Numerade typically responds within 2-3 business days. Keep that correspondence for your records.
Escalate to CASE or the small claims tribunal if numerade refuses
If Numerade ignores your cancellation request, charges you again after you cancelled, or refuses a legitimate refund, file a complaint with the Consumers Association of Singapore (CASE). CASE is Singapore's independent consumer watchdog and can mediate disputes at no cost to you.
For refund amounts under SGD 5,000, you can also file a claim with the Small Claims Tribunal (SCT) without needing a lawyer. Stopee recommends this route when Numerade owes you money and won't respond to your emails.
Pro tip: Before filing with CASE or the SCT, send Numerade one final email stating clearly that you intend to lodge a formal complaint unless they resolve the issue within 7 days. Many companies respond faster when they see you're serious.
Numerade contact and escalation address
Use this information if you need to escalate your complaint beyond email support.
Numerade's registered address
Numerade, Inc.
680 E Colorado Boulevard, Suite 180
Pasadena, CA 91101
United States
This is the primary address found in company records. Note that Numerade is a US-based company, so postal mail may take longer than email. Always try email support first.
For Singapore-specific concerns or complaints, file with CASE (Consumers Association of Singapore) at case dot org dot sg or contact the Small Claims Tribunal directly through the Ministry of Law Singapore website.
Final steps: ensuring you stay cancelled
Cancellation is not complete until you verify no further charges arrive.
Monitor your payment method for 30 days
Check your bank account or credit card statement weekly for the first month after cancellation. Most errors appear within days, but some take weeks to surface. If you see an unexpected Numerade charge, contact your bank immediately to dispute it and request a refund. Provide your cancellation confirmation email as proof.
Know that stopee is here to help
Cancelling subscriptions should not be stressful or confusing. Stopee exists to empower you with clear, honest guidance so you keep control of your money. Whether you're cancelling Numerade or any other service, Stopee has helped thousands of consumers in Singapore avoid unwanted charges, recover refunds and exercise their consumer rights. If you hit any snags or need clarification on the steps above, Stopee stands ready to help you navigate the process with confidence.