Manage Skillshare

How to cancel skillshare in singapore: your complete guide to stopping payments

What is skillshare and why you might want to cancel

Skillshare is an online learning platform offering thousands of video classes focused on creative and practical skills such as design, photography, writing and more. You gain access to premium classes through a paid membership that unlocks unlimited learning while your subscription remains active.

Users typically subscribe for project-based courses and to follow instructors and class series over time. However, life changes. Your interests shift. You might find yourself paying for access you no longer use.

If you have decided that Skillshare no longer fits your needs, Stopee is here to walk you through every step of the cancellation process. We understand that subscription management can feel complicated, which is why we have created this guide to help you regain control of your money and your account.

How skillshare charges in singapore

Skillshare offers flexible membership plans, each designed for different learning styles and budgets. You can subscribe directly via Skillshare's website or through mobile app stores (Apple App Store or Google Play). The subscription method you choose matters because it determines where and how you cancel.

Understanding your subscription source is the first step toward a smooth cancellation. Keep in mind that the company you paid-whether that is Skillshare, Apple, or Google-is the one that controls your refund eligibility.

Skillshare pricing in singapore

Current plans and monthly costs

Here is the current pricing for Skillshare memberships in Singapore as listed on official app store platforms. Promotional pricing or older plan entries may also exist, so check your own account for accuracy.

Why pricing matters for cancellation

Your billing cycle directly affects your refund timeline. Monthly subscribers renew every 30 days, while annual subscribers commit to 12 months of charges. If you cancel before your next billing date, you will stop future charges but retain access until the end of your current paid period.

Stopee recommends checking your billing date before you cancel so you know exactly when your access will end. This prevents unwanted surprises and helps you plan your learning around the cancellation timeline.

Your consumer rights in singapore

What singapore law says about subscriptions

Singapore does not mandate a general 14-day cooling-off period for digital subscription services purchased online. This means your refund rights depend primarily on Skillshare's published policies rather than automatic statutory protection.

However, you are still protected under the Consumer Protection (Fair Trading) Act. This legislation requires businesses to act fairly and honestly. If Skillshare refuses to cancel your subscription, makes the cancellation process deliberately difficult, or denies a refund you are legitimately entitled to, you have recourse.

Where to escalate if skillshare refuses to help

If you encounter issues with your cancellation or believe Skillshare is acting unfairly, you can file a complaint with the Consumers Association of Singapore (CASE). CASE is the official consumer authority and has power to investigate complaints and mediate disputes on your behalf.

Most importantly, document every communication with Skillshare. Take screenshots of your account settings, save emails, and keep records of payment dates. This evidence will support you if you need to escalate a dispute.

How to cancel skillshare via the website

Step-by-step cancellation on skillshare.com

Cancelling via the Skillshare website is the recommended method because it is direct, traceable, and you can see the cancellation confirmed immediately. Follow these steps carefully:

1. Open your web browser and visit Skillshare.com
   • If you are not already signed in, enter your email and password
   • Keep your login credentials handy before you start
2. Navigate to your Account Settings
   • Look for the account icon or profile menu in the top-right corner
   • Select "Account Settings" from the dropdown menu
3. Find the Membership & Payments section
   • Scroll down to locate "Membership & Payments" or "Subscriptions"
   • This section displays your current plan and next billing date
4. Select "Cancel membership" and follow all on-screen prompts
   • Skillshare may ask why you are leaving (this is optional feedback)
   • You may see retention offers; these are optional
   • Confirm your cancellation when prompted
5. Verify the cancellation confirmation
   • You should see a message confirming your membership has been cancelled
   • Take a screenshot of this confirmation for your records
   • Check your email for a cancellation confirmation message
6. Retain access through the end of your paid period
   • Your account will stay active until your next billing date
   • No further charges will occur after today

Pro tip: If you cannot find the cancellation option in Account Settings, try searching your browser for "cancel" on the page. Sometimes the button appears further down than expected.

What to do if the website cancellation fails

If you click "Cancel membership" but the page does not respond, or if you receive an error message, try these troubleshooting steps:

• Clear your browser cookies and cache, then log back in
• Try cancelling on a different web browser (Chrome, Safari, Firefox, Edge)
• Disable browser extensions that might interfere with the page
• Contact Skillshare support directly if technical issues persist

Warning: Do not assume your subscription has been cancelled just because the page freezes. Always verify by checking your Account Settings again or waiting for a confirmation email.

How to cancel skillshare via mobile app stores

Cancel if you subscribed through apple app store (iOS)

Skillshare cannot cancel App Store subscriptions on your behalf. Apple controls all in-app subscription management. You must cancel directly through your Apple ID settings:

1. On your iPhone or iPad, open the Settings app
   • This is the grey gear icon on your home screen
2. Tap your Apple ID name at the top of the Settings menu
   • If you see a different name or email, you may be signed into a different Apple ID
   • Make note of which Apple ID manages your Skillshare subscription
3. Select "Subscriptions"
   • This shows all active and expired subscriptions linked to your Apple ID
4. Find and tap "Skillshare" in your subscriptions list
   • If you do not see Skillshare listed, it may already be cancelled
   • If you see multiple entries, tap the active one (usually marked with a status)
5. Tap "Cancel Subscription" and confirm
   • Apple will ask you to confirm this action
   • You may see a cancellation survey or retention offer
   • Complete the cancellation process
6. Verify the cancellation status
   • Return to the Subscriptions menu and check that Skillshare no longer shows as active
   • Your access continues until the end of the current billing period

Pro tip: If you have multiple Apple IDs, you may have subscribed under a different one. Check all Apple IDs associated with your devices if you cannot find the Skillshare subscription.

Cancel if you subscribed through google play (Android)

Similar to Apple, Google Play manages all in-app subscriptions independently. Skillshare cannot process cancellations on your behalf. Here is how you cancel on Android:

1. Open the Google Play Store app on your Android device
   • Tap the profile icon in the top-right corner
2. Select "Manage your Google Account"
   • You may see options for "Subscriptions" or "Payments"
3. Go to the "Subscriptions" tab
   • This displays all active subscriptions on your Google account
4. Find "Skillshare" in your active subscriptions list
   • If you do not see it here, the subscription may already be cancelled
5. Tap "Skillshare" to view subscription details
   • Review the billing date and plan details
6. Tap "Cancel subscription" and confirm
   • Google will ask for confirmation
   • You may be offered a retention discount (optional)
   • Proceed with cancellation
7. Confirm cancellation status
   • Return to your subscriptions list and verify Skillshare is no longer listed as active
   • Your premium access ends on your next billing date

Warning: If you subscribed through Google Play but cannot find the subscription in your Subscriptions list, check that you are logged into the correct Google account. Some users have multiple Gmail addresses linked to their devices.

How to confirm which store processed your payment

If you are unsure whether you subscribed through Skillshare's website, Apple App Store, or Google Play, check your payment receipts:

• Look for your most recent Skillshare charge in your bank or credit card statement
• The merchant name will reveal who processed the payment: Skillshare Inc. (website), Apple (iTunes charge), or Google (Google Play charge)
• Check your email for subscription confirmation emails from Skillshare, Apple, or Google
• Contact Stopee if you remain unsure; we can help you identify your subscription source and guide you through the correct cancellation method

What happens to your account after you cancel

Your access and learning history after cancellation

Cancelling does not delete your account or erase your learning progress. You lose access to new premium classes immediately, but your account remains in place with all your saved work intact.

You will retain access to premium classes until the end of your current paid billing period. If you cancel on day 15 of a monthly subscription, you keep full access for the remaining 15 days. After that date, you can no longer view premium content unless you resubscribe.

Your data, projects and preferences

Skillshare preserves your account data indefinitely after cancellation. Your learning history, followed instructors, bookmarked classes, and project files remain attached to your account. If you decide to resubscribe later, you will find everything exactly as you left it.

Stopee recommends downloading any important project work or notes before your access ends, just as a precaution. While Skillshare typically preserves all data, it is wise to keep copies of anything you created during your subscription.

Pausing versus cancelling

If you are unsure whether you want to cancel permanently, ask yourself: will you return within the next few months? If yes, consider whether Skillshare offers a pause option rather than full cancellation. Check your Account Settings to see if a temporary hold on billing is available. This protects your data and settings while stopping charges.

Skillshare refunds: when you qualify and how to request them

The general refund policy

Skillshare's refund eligibility depends on how you paid, when you paid, and whether you are within the refund window. Membership renewals are generally non-refundable. However, several specific exceptions exist.

Understanding these exceptions is essential. Many Skillshare users do not realize they qualify for refunds because they do not know the rules. Stopee has identified the key scenarios where you have a legitimate refund claim.

When you can request a refund

You may qualify for a refund in these situations:

• Within 48 hours of a free trial charge: If you signed up via a 7-day free trial and Skillshare charged you when the trial ended, you can request a refund if you contact them within 48 hours of the charge. Act quickly here; this window is narrow.
• SEPA direct debit payments: If you paid via SEPA direct debit (available in some regions), you can request a refund up to 8 weeks after the initial payment.
• Payments through Apple or Google: If you subscribed through the iOS App Store or Google Play, refunds must be requested through Apple or Google respectively, not through Skillshare. Both stores offer refund windows (typically 14-15 days after purchase for app store subscriptions).

When skillshare will not refund you

Skillshare explicitly states that membership renewals are non-refundable. This means once your trial period ends and your first paid charge posts, you cannot request a refund for that charge unless you fall into one of the exceptions above. Additionally, Skillshare typically allows only one refund per customer account, so use your refund opportunity wisely.

How to request a refund

If you believe you qualify for a refund, contact Skillshare support immediately:

1. Visit Skillshare.com and look for the Help or Support section
   • This is usually located in the footer of the website
2. Select "Contact support" or "Submit a request"
   • You may be asked to log into your account
3. Choose the category "Billing" or "Refunds"
   • Select the most relevant option for your situation
4. Describe your situation clearly and state your refund reason
   • Include your charge date, the amount, and why you believe you qualify
   • If you are within 48 hours of a free trial charge, mention this explicitly
5. Submit your request and wait for a response
   • Skillshare typically responds within 3-5 business days
   • Keep all email correspondence for your records

Pro tip: If your first request is denied, you can appeal. Explain why you believe you qualify under Skillshare's stated policy. Reference the specific exception that applies to your situation. Many users succeed on their second attempt when they provide clear policy citations.

Refunds via apple or google

If you subscribed through an app store, you cannot get a refund directly from Skillshare. Instead, request a refund through the store:

• Apple: Go to reportaproblem.apple.com, find the Skillshare charge, and select "Report a problem." Request a refund and explain why.
• Google: Open Google Play Store, go to your account settings, find the Skillshare subscription, and request a refund. Google typically allows refunds within 15 days of purchase.

Common mistakes when cancelling skillshare

The emotional weight of unfinished courses

Many people hesitate to cancel because they feel guilty about not finishing a course. Stop here: your money is not a commitment to finish learning. You paid for access, and you are entitled to cancel whenever you choose.

Here are the mistakes Stopee sees users make most frequently:

• Cancelling in the app, not realizing the app does not control the subscription: If you subscribed via Apple or Google, cancelling the app itself does not cancel your subscription. The subscription continues to renew. You must cancel through the app store settings.
• Assuming cancellation is immediate: When you cancel, you retain access until your next billing date. Many users think their access ends that same day and feel surprised when they can still log in. Check your account to see your exact access end date.
• Not confirming the cancellation: Clicking "cancel" is not enough. Wait for a confirmation email and take a screenshot of the confirmation page. If you have no proof, you have no leverage if charges continue.
• Cancelling right before the billing date without checking the date first: If you cancel on day 28 of a 30-day cycle, you still pay for this month. You should have cancelled on day 1 or 2 of the cycle. Check your billing date before you cancel.
• Deleting the Skillshare app instead of cancelling the subscription: Deleting the app does absolutely nothing to stop your subscription. The charges will continue on your payment method. You must cancel through the website or app store settings.
• Not documenting the refund denial: If Skillshare denies your refund request without explanation, screenshot the denial email. This proof is valuable if you escalate to CASE or dispute the charge with your bank.

Warning: The most costly mistake is assuming that because you are no longer using Skillshare, the charges have stopped. Check your bank statement 5-10 days after cancellation. If a charge appears, contact Skillshare immediately and demand a reversal.

Your cancellation checklist

Before you cancel

• Check your subscription source (Skillshare website, Apple App Store, or Google Play)
• Review your next billing date so you understand when your access ends
• Download or save any important project work or notes you have created
• Decide whether you want to delete your account or keep it for future reference

During cancellation

• Follow the correct cancellation method for your subscription source
• Take a screenshot of any confirmation page you see
• Note the date and time you cancelled
• Write down your confirmation number if one is provided

After cancellation

• Check your email for a cancellation confirmation message within 24 hours
• Log back into your account and verify the cancellation status
• Note your exact access end date in your calendar
• Monitor your bank or credit card statement for the next 10 days
• If an unexpected charge appears, contact Skillshare support or your bank immediately
• If you are owed a refund and Skillshare denies it, file a complaint with CASE

Escalation: what to do if skillshare refuses to cancel

If cancellation is blocked or denied

If you follow the cancellation steps above but Skillshare will not process your request, you have options. First, try cancelling again after 24 hours. Sometimes technical glitches prevent the first attempt from working. Clear your browser cache or try a different device.

If the problem persists, contact Skillshare support and explain that you are unable to cancel through the normal method. Provide screenshots of the error or the blocking message. Request a manual cancellation by customer service.

Escalating to CASE and your bank

If Skillshare continues to refuse cancellation or denies a refund you believe you deserve, escalate your complaint:

• File a complaint with CASE: Visit case.org.sg and submit a formal complaint. Include all documentation: screenshots, emails, payment records, and your cancellation attempts. CASE has authority to investigate and mediate on your behalf.
• Dispute the charge with your bank: If charges continue after you cancel, contact your bank or credit card issuer and report the unauthorized charges. Provide your cancellation confirmation and evidence that you terminated the subscription. Your bank can reverse fraudulent charges.
• Document everything: Keep every email, screenshot, and receipt. This documentation is your proof if you need to escalate further.

Stopee is committed to helping you stand firm. You have the right to cancel any subscription, and you deserve transparency and honesty from the companies you pay.

Cancellation address and support contact

Contacting skillshare directly

If you cannot cancel through the website or app stores, or if you need to dispute a charge, you can mail a formal notice to Skillshare's corporate address:

Skillshare, Inc.
Platform Operations
215 Park Avenue South
New York, NY 10003
United States

Send a registered or certified letter clearly stating that you wish to cancel your subscription. Include your full name, account email address, the date you signed up, and the date of your last charge. Request written confirmation of cancellation.

For complaints in singapore

If Skillshare does not respond to your cancellation request or you believe they have violated consumer protection laws, file a complaint with:

Consumers Association of Singapore (CASE)
Email: case@case.org.sg
Website: case.org.sg

Stopee recommends keeping CASE's contact details on hand. They are your ultimate protection when companies refuse to act fairly.

Final thoughts: you are in control

Cancelling skillshare is your right

You do not owe Skillshare loyalty if it no longer serves your needs. Cancelling a subscription is not failure; it is a responsible financial decision. Whether you are tight on money, lost interest in creative learning, or found a better platform, your choice to cancel is valid.

This guide has walked you through every cancellation method, explained your refund rights, and highlighted the pitfalls that catch other users. You now know exactly what to expect at each stage, from clicking "cancel" to confirming your final billing date.

Stopee helps you take back control

Thousands of consumers in Singapore face subscription confusion every day. They do not know where to click, when to expect charges to stop, or what rights they have if something goes wrong. Stopee exists to solve this problem. Our mission is to empower you with clear, step-by-step guidance so you feel confident cancelling any subscription.

If you get stuck during your Skillshare cancellation, or if you encounter any unexpected charges after following these instructions, return to Stopee.com. We have helped thousands of consumers cancel subscriptions, resolve billing disputes, and reclaim their money. You can trust Stopee to stand with you every step of the way.

Your subscription is your money. You decide whether to spend it. Now you have the knowledge and confidence to cancel Skillshare with ease.