Manage Synthesis

How to cancel synthesis and recover your money in singapore

What synthesis is and how it works

Synthesis presents itself as an interactive learning platform designed for students aged 8 to 14, focusing on critical thinking and problem-solving skills through live, guided lessons. You access the platform via mobile apps on iOS and Android, or through a web browser, depending on how you chose to subscribe. The service operates on a subscription model, meaning you pay recurring fees for ongoing access to educational content and enhanced features.

How you access synthesis

Your subscription can be purchased through three main channels: the Apple App Store, the Google Play Store, or directly from Synthesis's website. Each purchase method has different management and cancellation steps, and understanding which channel you used is the first step toward a smooth cancellation. If you are unsure, check your payment history or your email receipts to identify where your subscription began.

Why knowing your purchase channel matters

Whether you subscribed via an app store or the website affects where you cancel, what refunds you are eligible for, and how long the process takes. App store purchases fall under Apple or Google's refund policies, while website purchases follow Synthesis's own terms. Stopee recommends checking your billing notifications to confirm exactly which channel processed your payment.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing digital services like Synthesis. You have the right to cancel within a reasonable timeframe and claim refunds if the service fails to meet its advertised standard.

What the consumer protection (Fair trading) act means for you

Under Singapore law, traders must not engage in misleading or deceptive conduct. If Synthesis's marketing promised features or quality that the service does not deliver, you have grounds to request a refund or cancellation, even outside the standard 30-day window. The Consumer Protection (Fair Trading) Act also requires that any terms and conditions be fair and transparent. If Synthesis's cancellation process is deliberately obscured or the refund conditions are unreasonably restrictive, the law is on your side. For disputes that Synthesis refuses to resolve, you can escalate to the Competition and Consumer Commission of Singapore (CCCS), which investigates unfair trading practices.

When to invoke your legal rights

If Synthesis stops providing the service, significantly reduces content quality, or misrepresents features, document everything and attempt to resolve it with their support team first. Keep records of emails, screenshots, and payment confirmations. If Synthesis does not respond within 14 days or refuses your refund request unreasonably, file a complaint with the CCCS. Stopee has seen consumers successfully recover money by citing the Consumer Protection (Fair Trading) Act when companies refuse standard refunds.

How to cancel synthesis on iOS

If you subscribed to Synthesis via the Apple App Store, you must cancel through your iOS device settings or the App Store app itself. Apple processes all refunds for app store subscriptions, not Synthesis directly.

Step-by-step cancellation on iOS

1. Open the Settings app on your iPhone or iPad.
   • Tap your name or Apple ID at the top of the screen.
2. Navigate to Subscriptions.
   • Scroll down and select Subscriptions from the menu.
3. Find Synthesis in your active subscriptions list.
   • Tap on Synthesis to open its details page.
4. Select Cancel subscription at the bottom of the page.
   • Confirm your cancellation when prompted.
5. Note the cancellation effective date.
   • Apple will show you the exact date when your access ends. You keep access until that date, then billing stops automatically.

Pro tip: Take a screenshot of the cancellation confirmation. If Synthesis charges you again after cancellation, you have proof of when you cancelled. Warning: Deleting the Synthesis app does not cancel your subscription; you must cancel through Settings or the App Store, or you will continue to be charged.

How to cancel synthesis on android

Android users who subscribed via Google Play must cancel through the Google Play Store app or website. Google handles all billing and refunds, so contact Google, not Synthesis, if you encounter problems.

Step-by-step cancellation on android

1. Open Google Play Store on your Android device.
   • Tap the profile icon in the top right corner.
2. Go to Payments and subscriptions.
   • Select Payments and subscriptions from the menu.
3. Select Subscriptions.
   • View your list of active subscriptions.
4. Tap Synthesis from the list.
   • Open the Synthesis subscription details page.
5. Select Cancel subscription.
   • Follow any prompts and confirm cancellation.
6. Confirm the effective cancellation date.
   • Google Play will display when your access ends. Your billing cycle stops, but you retain access until the paid period expires.

Pro tip: If you are cancelling because of a technical issue (like the app crashing or not loading lessons), mention this reason during cancellation. Google Play may grant a courtesy refund even outside the normal window. Warning: Uninstalling the Google Play Store app or clearing your cache does not cancel subscriptions; you must use the steps above.

How to cancel synthesis on the website

If you purchased Synthesis directly from their website (not through an app store), you cancel from your account dashboard. This method gives you the most direct contact with Synthesis's billing team if issues arise.

Step-by-step cancellation on the website

1. Visit the Synthesis website and sign in.
   • Use your email and password to log into your account.
2. Navigate to Account or Billing settings.
   • Look for a menu option labeled Account, Profile, Billing, or Subscriptions.
3. Locate your active subscription.
   • Find the Synthesis subscription entry in your billing page.
4. Select Cancel subscription or Manage subscription.
   • Click the cancellation option and follow any confirmation prompts.
5. Confirm the cancellation date in writing.
   • Take a screenshot or save the confirmation email showing the cancellation date and any remaining access period.

Pro tip: Contact Synthesis's support email immediately after cancelling on the website. Ask them to confirm receipt of your cancellation request and the exact end date of your access. This creates a paper trail if they later claim they never received your cancellation. Warning: Website cancellations sometimes fail silently; always check your subscription status 24 hours after cancelling to confirm it went through.

What happens after you cancel synthesis

Cancelling Synthesis does not mean you lose access immediately; understanding the post-cancellation timeline helps you plan for your child's learning without gaps.

Your access after cancellation

When you cancel, Synthesis stops auto-renewal and you continue to have access until the end of your current billing period. If you subscribed monthly, you keep access for the remainder of that calendar month. If you subscribed annually, you retain access until the anniversary of your subscription date. You will not be charged again once cancellation takes effect, but the service remains live during the paid period you already purchased.

How to find your cancellation end date

Return to the same place you cancelled (Settings on iOS, Google Play on Android, or your account dashboard on the website) and locate your subscription details. The confirmation should show the exact date when your access expires. Stopee recommends marking this date on a calendar so you are not caught off guard when lessons stop loading.

Your account and data after cancellation

Cancelling your subscription does not automatically delete your account or your child's learning history. Your data remains on Synthesis's servers unless you request deletion. If you want all records removed, contact Synthesis support directly and request account deletion in writing. Keep a copy of your deletion request; some platforms ignore verbal requests and only act on written ones.

Will you receive a refund

Refund eligibility depends on when you cancel, where you purchased, and the reason for cancellation. Stopee has negotiated refund information from both Synthesis and the app stores, and here is what you need to know.

Synthesis's standard refund policy

Synthesis offers a full refund if you cancel within the first 30 days after your initial payment. After 30 days, no prorated refunds are provided under their standard terms. However, if the service experienced outages, failed to deliver promised content, or became inaccessible due to technical issues, Synthesis may grant discretionary refunds. These are not automatic; you must contact support and explain the problem clearly.

Refunds through apple app store

Apple grants refunds within 15 days of purchase if you request them through the App Store or your iTunes account. To request a refund, open the App Store, go to Account, select your purchase history, find Synthesis, and tap Report a Problem. Select the reason (e.g., "I did not intend to purchase" or "The app is not working"), and Apple will respond within 48 hours. If Apple denies your refund, you can escalate by contacting Apple Support directly and citing the Consumer Protection (Fair Trading) Act if the service was misleadingly marketed.

Refunds through google play store

Google Play allows refunds within 48 hours of purchase if you request them through the Play Store app or the Google Play website. Go to your Purchase History, find Synthesis, select Request a refund, and choose a reason. Google typically processes refunds within 5 to 10 business days. If Google denies your refund and you believe Synthesis breached its terms or misled you, escalate to the CCCS by filing a consumer complaint.

Refunds for website purchases

If you purchased directly from Synthesis's website, you must request a refund directly from their support team. Email their customer service address (found on their website or your receipt) with your order number, payment confirmation, and a clear reason for the refund request. Synthesis typically responds within 7 business days. If they refuse and you believe your refund is justified under Singapore's Consumer Protection (Fair Trading) Act, file a complaint with the CCCS.

Pricing and plan comparison

Understanding what you paid helps you evaluate whether a refund is fair and whether Synthesis represents good value for your child's learning.

Note: Costs vary by region and plan level. Check your receipt for the exact amount charged. Refund windows are measured from the date of purchase, not from when you first used the service.

Common mistakes when cancelling synthesis

Cancellation can feel frustrating when companies make the process deliberately complicated, but understanding these pitfalls helps you avoid losing money or access.

Mistake 1: deleting the app without cancelling the subscription

Uninstalling Synthesis from your phone does nothing to stop billing. You will continue to be charged every month until you formally cancel through the app store or website. Many parents discover months later that they have been paying for an app their child no longer uses.

Mistake 2: assuming cancellation takes effect immediately

Synthesis cancellations are end-of-cycle, meaning you retain access and billing continues until your current period ends. If you cancel mid-month, you still pay for the full month. Plan cancellations around your billing date to minimise wasted fees.

Mistake 3: not saving cancellation confirmations

Screenshot every cancellation confirmation, refund request, and customer service email. If Synthesis charges you after cancellation, you have proof that you ended the subscription. Stopee has helped thousands of consumers recover unauthorised charges by simply presenting a timestamped screenshot.

Mistake 4: requesting refunds from the wrong organisation

If you subscribed via Apple or Google, request refunds from Apple or Google first, not Synthesis. Synthesis cannot override app store decisions, and contacting them wastes time. If the store denies your refund and you have grounds (quality issues, misleading advertising, or breach of Consumer Protection (Fair Trading) Act), then escalate to the CCCS.

Mistake 5: missing the refund window

App store refund windows are strict: 15 days for Apple, 48 hours for Google. Once the window closes, getting money back becomes significantly harder. Set a phone reminder on day 5 of your subscription if you are unsure you want to keep it.

Checklist before and after cancellation

Use this checklist to ensure your cancellation goes smoothly and you recover any refunds you are entitled to.

When to keep synthesis and when to cancel

Deciding whether to cancel is personal, but here are the red flags that suggest cancellation is the right choice.

Reasons to cancel synthesis

Cancel if your child has lost interest, if the content no longer matches their learning level, or if the lessons are not delivering on Synthesis's promises. Cancel if you discover that the interactive features are actually pre-recorded videos, or if live lessons are frequently delayed or cancelled. Cancel if Synthesis's marketing misrepresented the service-for example, if it promised 1-on-1 tutoring but delivers group classes only. Cancel if technical issues (app crashes, slow loading, no audio) persist after you have contacted support.

Reasons to keep synthesis

Keep Synthesis if your child is actively using it, making visible progress, and enjoying the experience. Keep it if lessons align well with your child's school curriculum and if the subscription cost is sustainable for your family. Keep it if customer support is responsive and helpful when problems arise. Most importantly, keep it if your child asks you to-engagement is the strongest predictor of learning success.

How stopee can help you cancel subscriptions

Cancelling services should be straightforward, but companies often hide cancellation buttons, ignore refund requests, or claim they never received your cancellation notice. Stopee (stopee.com) specialises in holding service providers accountable. Our team has helped thousands of consumers cancel subscriptions, recover refunds, and navigate disputes with platforms like Synthesis. When you use Stopee, you gain access to templates for refund requests, escalation letters for consumer authorities, and step-by-step guidance tailored to your specific situation. If Synthesis refuses a legitimate refund or becomes unresponsive, Stopee can help you file formal complaints with the CCCS and draft legal letters that companies take seriously. Stopee also monitors service quality and maintains updated cancellation guides for hundreds of platforms, so you always have current, actionable information. Whether you are cancelling today or planning ahead, Stopee is here to make the process faster, clearer, and fairer.

Contact synthesis for support and disputes

If Synthesis fails to cancel your subscription, refuses a refund, or continues to charge you after cancellation, contact them directly with your complaint in writing.

How to reach synthesis

Visit the Synthesis website and look for a Contact Us page, email address, or support form. Provide your order number, subscription date, and a clear description of your issue. Request a response within 7 business days. Keep a copy of every email you send and receive. If Synthesis does not respond within 14 days or refuses your cancellation or refund request, file a complaint with the Competition and Consumer Commission of Singapore (CCCS). You can submit complaints online at www.cccs.gov.sg or by calling their hotline. Include your evidence (screenshots, emails, payment confirmations) with your complaint. The CCCS will investigate and may compel Synthesis to refund you or take corrective action.

Cancelling Synthesis does not have to be a drawn-out battle. By following the steps in this guide, saving confirmations, and knowing your rights under Singapore's Consumer Protection (Fair Trading) Act, you protect yourself and ensure a swift resolution. Stopee has helped thousands of consumers cancel subscriptions like Synthesis without losing money or access. Start with the cancellation method that matches where you subscribed, follow the timeline, and escalate to the CCCS if Synthesis fails to cooperate. Your money and your time are both valuable-do not let hidden cancellation processes or unfair refund policies stand in your way.