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How to cancel udemy and stop recurring charges in singapore

Understanding udemy and why you might want to cancel

Udemy is a global online learning platform offering thousands of video courses across programming, business, creative skills, and personal development. In Singapore, you can purchase individual courses for lifetime access or subscribe to monthly plans that give you broader course access. Most learners sign up with genuine intent, but life changes, course needs shift, or budget priorities evolve. If you've decided Udemy no longer serves your goals, Stopee is here to guide you through cancelling cleanly and reclaiming any refund you're entitled to.

How udemy subscriptions and purchases work

Udemy operates on two models: one-time course purchases and recurring subscription plans. When you buy a single course, you pay once and retain lifetime access to that course material. If you subscribe to a Udemy plan (such as Udemy Personal Plan), you pay a monthly or annual fee in SGD and gain access to thousands of courses during your subscription period. Once your subscription ends, you lose access to those courses unless you've purchased them individually.

Where udemy stands with singapore consumers

Udemy maintains no physical office in Singapore; their corporate headquarters sits in San Francisco, USA. This matters for cancellation because you'll handle all communications digitally through your account or through their online support channels. Stopee recommends keeping digital records of every cancellation step you take, especially confirmation emails and cancellation dates.

Your consumer rights and cancellation protections in singapore

Singapore's Consumer Protection (Fair Trading) Act gives you rights when dealing with distance selling (online purchases) and unfair contract terms. Understanding these protections empowers you to cancel confidently.

Cooling-off periods and statutory protections

The Consumer Protection (Fair Trading) Act does not establish a universal cooling-off period for digital services in Singapore, but it does protect you against misleading advertising and unfair contract terms. Udemy's own refund policy (30 days for course purchases) is often more generous than your statutory minimum. If Udemy refuses a legitimate cancellation or refund, you can escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).

Your right to cancel subscriptions

You have the absolute right to cancel any recurring subscription at any time. Udemy should not impose penalties or hidden fees for cancellation before your billing cycle ends. If they do, document the refusal and report it to CASE. Stopee advises treating your cancellation confirmation email as a legal record; take a screenshot or download it immediately.

Udemy subscription and course pricing in singapore

Pricing varies depending on which plan you've chosen and the platform through which you purchased. The table below reflects current representative pricing for Singapore customers.

Why prices vary and how to spot promotions

Udemy frequently discounts course prices and introductory subscription rates to new customers. If you signed up during a promotional period, your renewal price may jump once the offer expires. Many Singaporean learners cancel because they didn't expect the renewal amount. Always check your billing statement 7-10 days before your renewal date; Stopee recommends setting a phone reminder to review it.

How to cancel your udemy subscription on the web

If you subscribed directly through Udemy.com (not via an app store), follow these steps to cancel on your computer or browser.

1. Sign in to Udemy.com using your registered email and password.
   • Go to www.udemy.com and click "Log In" at the top right.
   • Enter your email and password, then click "Log In".
2. Open your account menu and navigate to subscription settings.
   • Click your profile icon (usually a circular avatar) at the top right of the page.
   • Select "Account" from the dropdown menu.
3. Find the subscription section in your account dashboard.
   • Look for "Subscriptions", "Billing", or "Plans" in your account sidebar.
   • Click on it to view all active subscriptions and plans.
4. Locate your active Udemy subscription and click the cancellation option.
   • Find the subscription you want to cancel (e.g., "Udemy Personal Plan").
   • Click "Cancel subscription" or a similar button next to it.
   • Warning: Some pages show "Edit" first; click that, then look for "Cancel".
5. Confirm your cancellation by clicking the final confirmation button.
   • Udemy will ask you why you're cancelling (optional feedback).
   • Click "Cancel subscription" or "Yes, cancel my subscription" to confirm.
6. Receive and save your cancellation confirmation immediately.
   • You'll see an on-screen confirmation and receive an email within minutes.
   • Take a screenshot of the on-screen message and download or screenshot the confirmation email.
   • Your subscription remains active until the end of your current billing period; you'll lose access after that date.

Pro tip: Stopee recommends cancelling at least 3 days before your renewal date to avoid accidental charges if there's a system delay.

How to cancel udemy if you subscribed via apple app store or google play

If you purchased or subscribed through the Udemy mobile app, you cannot cancel directly within the app. Instead, you must manage and cancel through your device's app store subscription settings. This is a deliberate design by Apple and Google to protect consumer choice.

Cancelling your udemy subscription on iOS (Apple app store)

1. Open the Settings app on your iPhone or iPad.
   • Find and tap "Settings" on your home screen.
2. Navigate to your Apple ID account settings.
   • Tap your name at the top of the Settings screen.
   • Select "Subscriptions".
3. Find Udemy in your active subscriptions list.
   • Look through the list and tap "Udemy".
   • If you don't see it, scroll down or check "Expired" subscriptions if you've already cancelled.
4. Click the "Cancel subscription" button.
   • Tap the red "Cancel Subscription" link at the bottom of the screen.
   • Apple will ask you to confirm; tap "Confirm".
5. Verify your cancellation on the confirmation screen.
   • You'll see "Subscription Cancelled" and your access end date.
   • Take a screenshot immediately for your records.

Cancelling your udemy subscription on android (Google play)

1. Open Google Play on your Android device.
   • Tap the Google Play Store app on your home screen.
2. Access your account menu.
   • Tap your profile icon at the top right of the screen.
   • Select "Manage your Google Account".
3. Navigate to subscriptions.
   • Tap the "Payments and subscriptions" tab at the top.
   • Select "Subscriptions".
4. Find Udemy in your subscriptions.
   • Tap "Udemy" from the list of active subscriptions.
5. Cancel your subscription.
   • Tap "Cancel subscription".
   • Follow any prompts to confirm your cancellation.
6. Confirm the cancellation was processed.
   • You'll receive a confirmation message on screen and via email.
   • Screenshot both for your records.

Warning: Do not uninstall the Udemy app before cancelling; uninstalling does not cancel your subscription. You must cancel through the app store settings.

What happens after you cancel your udemy subscription

Cancelling a subscription is emotionally easy, but understanding what comes next prevents frustration and unexpected access loss.

Your access and course materials after cancellation

When you cancel a Udemy subscription purchased directly from Udemy.com, your cancellation takes effect at the end of your current billing period. You keep full access to all subscription courses until midnight on that final date. If you purchased individual courses (not as part of a subscription), you retain lifetime access to those courses even after your subscription ends. Stopee advises you to download any course materials or notes you need before your final access date, as some learners report losing bookmarks or progress if they wait.

Your account data and course progress

Your account, enrolled courses, completion certificates, and learning progress remain stored in Udemy's system unless you request account deletion. You can log back in anytime to view your completed courses and download certificates. If you resubscribe later, your learning history will still be there. However, new courses from the subscription library will not be accessible until you reactivate a subscription plan.

Future billing and recurring charges

Once your subscription cancels, Udemy will not charge your payment method again unless you manually resubscribe. If you cancel a few days before your renewal date and are still charged, contact Udemy support immediately with your cancellation confirmation screenshot. Stopee recommends keeping that screenshot for 90 days in case a disputed charge appears on your credit card or bank statement.

Refunds and reclaiming money from udemy

Refund eligibility depends entirely on what you purchased and when you're requesting the refund.

Refunds for individual course purchases

Udemy offers a 30-day money-back guarantee on individual course purchases made directly on Udemy.com. If you bought a course and regret it within 30 days, you can request a full refund regardless of how much content you've consumed. To request a course refund, go to your account, find the course under "My Courses", and click "Leave and refund". Udemy typically processes the refund within 5-7 business days back to your original payment method.

Subscription refunds and cancellation charges

Udemy does not offer refunds for subscriptions already purchased or partially used. When you cancel a subscription plan, your access ends at the close of your current billing cycle, but you do not receive a pro-rata refund for unused days. This is standard practice for subscription services in Singapore and is legal under consumer law, provided Udemy disclosed this in your subscription terms (which they do).

Refunds for app store purchases (iOS and android)

If you purchased or subscribed through Apple App Store or Google Play, you cannot request a refund from Udemy directly. Instead, you must request a refund through the app store itself. Apple generally allows refund requests within 14 days of purchase; Google Play allows up to 48 hours. Contact Apple Support or Google Play Support with your order number and reason for the refund. Stopee has helped thousands of consumers recover these refunds by providing clear purchase screenshots and reason statements.

Common mistakes people make when cancelling udemy

Cancelling should be straightforward, but many learners stumble into avoidable traps that cost time and money.

Assuming uninstalling the app cancels your subscription

This is the most frequent mistake. Deleting the Udemy app from your phone does absolutely nothing to your subscription. Your recurring charge will still hit your account on renewal day. You must cancel through your phone's app store settings (Apple or Google), not by deleting the app. If you've already deleted the app and been charged, reinstall it, cancel properly through settings, and then request a refund from the app store.

Missing your renewal date

Udemy charges automatically on the same day each month. If your subscription renews on the 15th and you don't cancel until the 16th, you've already paid for another month with no refund coming. Stopee recommends setting a phone reminder for 7 days before your renewal date. Check your last invoice or account page to confirm your renewal date; then set the alarm.

Cancelling on the wrong platform

If you subscribe via the iOS app but cancel on Udemy.com (or vice versa), your cancellation may not take effect on the platform where your payment method is registered. The app store (Apple or Google) controls the billing, not Udemy itself. Always cancel on the exact platform where your payment is recurring. Check your bank or credit card statement to see which service is charging you (Apple, Google, or Udemy directly), then cancel there.

Not saving your cancellation confirmation

If Udemy denies cancelling or charges you again, you'll need proof that you cancelled. Take a screenshot of the on-screen confirmation and save the confirmation email. If neither exists and you're charged again, your bank statement alone may not be enough evidence for a refund. Stopee advises storing screenshots in a dedicated folder or email folder labeled "Cancellations" so you can find them quickly if a dispute arises.

Your cancellation checklist for udemy

Use this step-by-step checklist to confirm you've done everything needed to cancel cleanly and protect yourself from accidental recharges.

1. Identify where your subscription is billed: Udemy.com directly, Apple App Store, or Google Play.
2. Log into the correct account (Apple ID, Google account, or Udemy account depending on platform).
3. Navigate to your subscriptions and locate Udemy.
4. Click "Cancel subscription" and confirm the cancellation.
5. Take a screenshot of the on-screen confirmation message immediately.
6. Check your email (including spam) for a cancellation confirmation from Udemy, Apple, or Google within 24 hours.
7. Forward the confirmation email to yourself or save it to a folder marked "Subscriptions - Cancelled".
8. Note your final access date (usually end of current billing period) in your calendar.
9. Download or screenshot any course materials, certificates, or notes before your final access date.
10. Check your bank or credit card statement 5-7 days after your expected final charge to confirm no new charges appear.
11. If a new charge appears after cancellation, contact Udemy support within 14 days with your cancellation screenshot and request a refund.

When to escalate beyond udemy customer support

Most cancellations go smoothly, but sometimes Udemy support refuses your cancellation request or ignores your appeal. Singapore's consumer authorities exist to help you in these situations.

Udemy contact information and escalation path

Udemy has no Singapore office, so formal complaints go to their San Francisco headquarters. Start by emailing Udemy's support team through your account or their help centre. Keep your email brief, attach your cancellation screenshot, and include your order reference number. If Udemy doesn't respond within 10 business days or refuses your cancellation, escalate to the Consumers Association of Singapore (CASE).

Filing a formal complaint with CASE

The Consumers Association of Singapore mediates disputes between consumers and businesses. You can file a complaint online at www.case.org.sg if Udemy refuses to cancel or refund you in breach of their own policy or consumer law. CASE handles complaints at no cost to you. Bring your email correspondence with Udemy, your cancellation confirmation, your payment receipt, and your credit card statement showing the charge. Stopee has worked with many consumers through CASE to recover refunds and ensure cancellations were honoured.

Disputing charges with your bank or credit card issuer

If you cancelled Udemy but were charged anyway, contact your bank or credit card company within 60-90 days of the charge and request a chargeback or reversal. Provide the bank with your cancellation confirmation screenshot and explanation. Your bank can reverse the charge without needing Udemy's permission, which often motivates Udemy to process your refund quickly. However, Stopee recommends always giving Udemy 10 business days to respond first before involving your bank.

Summary and next steps

Cancelling Udemy is simple when you follow the correct steps for your platform and keep records of everything. Whether you subscribed through Udemy.com, Apple, or Google Play, your cancellation process takes under five minutes. The real power lies in knowing your consumer rights: you can cancel anytime without penalty, you're entitled to refunds for courses within 30 days, and if Udemy refuses a legitimate cancellation, Singapore's consumer authorities will back you up.

Take action now: identify your subscription platform, cancel before your next renewal date, and save your confirmation screenshot. If you face resistance or unexpected charges, Stopee and the resources above will guide you toward a resolution. Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim refunds-you deserve the same peace of mind. Start your cancellation today and regain control of your budget.