Manage Albert

How to cancel albert in singapore and protect your money

What is albert and why you might want to cancel

Albert is a personal finance app that combines budgeting, savings, investing and cash advance tools in one platform. The app tracks your spending, offers recommendations and provides premium features behind a subscription paywall. If you signed up to explore Albert but found it doesn't fit your needs, or if the subscription fees don't justify the value you're getting, you have every right to cancel.

The process isn't always straightforward, though. Albert holds your savings balances and pending investments, which means cancellation involves more steps than a simple app deletion. At Stopee, we've guided thousands of users through exactly this situation, and we know the traps. This guide walks you through every cancellation method, refund options and your rights under Singapore law.

Who should cancel albert

You might cancel if you've found a better budgeting app, if monthly fees feel too high relative to what you use, if you're moving to a different banking platform, or simply because the features don't match your financial goals anymore. Whatever your reason, cancellation is your right, and Stopee ensures you understand the full process before you begin.

The real cost in singapore dollars

Albert prices all plans in US dollars, but your card will charge you in Singapore dollars (SGD) at the day's exchange rate. A monthly Genius plan at USD 39.99 typically costs you around SGD 53 to 55 depending on the rate. Over a year, that's roughly SGD 630 to 660. If you're not using the premium features, that money could go elsewhere. Understanding the actual SGD cost helps you decide whether cancellation makes sense for your budget.

Albert's pricing plans: what you're paying for

Before you cancel, it helps to understand exactly what you're subscribed to and what you'd lose at each tier.

Monthly subscription costs and features

When yearly plans offer better value

Albert sometimes offers yearly subscription discounts if you commit upfront. A yearly Genius subscription at roughly USD 350 (SGD 470) saves you around USD 130 annually compared to month-to-month billing. However, yearly plans lock you in, which makes cancellation more urgent if you change your mind. Stopee notes that yearly subscribers who cancel within the first month often have grounds for a refund or credit, so don't assume you're stuck.

Your consumer rights when cancelling albert

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy digital services like Albert subscriptions.

What the law says about cancellations

Under Singapore law, you have the right to cancel a subscription within a reasonable time if the service doesn't match the description or doesn't deliver what was promised. If Albert advertises unlimited expert access but you can't reach support, or if premium features don't work as described, you have grounds to request a refund. The Consumers Association of Singapore (CASE) backs this protection, and many businesses honour refund requests when consumers cite the Fair Trading Act.

Your 30-day protection window

Albert typically honours a 30-day refund window for new users who cancel before their first scheduled charge. This window applies whether you signed up directly or through the App Store or Google Play. If you cancel within 30 days of creating or reactivating your account, you should not be charged for any premium features. Stopee recommends documenting your sign-up date and your cancellation request in writing to lock in this protection.

Escalation to CASE if albert refuses

If Albert declines your refund request and you believe you cancelled within your rights, file a complaint with the Consumers Association of Singapore (CASE). CASE can mediate between you and Albert at no cost to you. Provide your cancellation request email, your account details and the date you signed up. Most digital service companies comply when CASE gets involved because regulatory pressure matters.

How to cancel albert: step-by-step methods

You can cancel Albert through the app itself, via email or text support, or through your app store subscription settings. Each method has different timelines, so choose the one that suits you best.

Cancelling directly inside the albert app

This is the fastest and most direct method.

1. Open the Albert app on your phone.
   • If you're logged out, log in with your email and password.
2. Tap your Profile icon (usually bottom right or top left, depending on your device).
   • On some versions, this may be labelled Menu or Settings.
3. Look for Help Center or Payments in the menu options.
   • Scroll down if you don't see it immediately.
4. Find and select Deactivate account or Close my account.
   • Read the warning message carefully; Albert will remind you that you must zero out any savings or investment balances first.
5. Confirm that you have zero balances in Albert Savings and zero pending deposits or unsettled trades.
   • Warning: if you have money sitting in an Albert savings pod or a pending investment trade, the system will block your cancellation. You must withdraw or liquidate these balances before proceeding.
6. Tap Confirm cancellation or Close account.
   • You'll receive an on-screen confirmation and usually an email confirmation within minutes.

Cancelling via email support

Email is best if you want a written record of your request, especially if you're claiming the 30-day refund window or disputing a charge.

1. Open your email and compose a new message to support@albert.com.
2. Include your full name, the email address linked to your Albert account and your account creation date.
   • Example: "My name is [Your Name]. My Albert account email is [account@example.com]. I created this account on [Date]. I request permanent closure of this account, effective immediately."
3. Add a single clear sentence: "Please cancel my Albert subscription and close my account."
   • Avoid vague language like "I might want to cancel"-be definitive.
4. If you're within 30 days of signup or believe you're owed a refund, state it: "I am cancelling within 30 days of account creation and request a full refund."
5. Send the email and save a copy for your records.
   • Albert's support team typically replies within 24 to 48 hours during business days.

Cancelling via text message (SMS support)

If you prefer real-time communication, you can text Albert's support line.

1. Open your phone's messaging app (not iMessage or WhatsApp-use standard SMS).
   • Note: this method works from most global phone numbers, including Singapore.
2. Send a text to 639117 (no country code needed).
   • Type: "Cancel my account. My email is [your account email]."
3. Albert's bot will send an automated response confirming receipt.
   • You may need to confirm your identity by replying with a security code they send you.
4. Keep the SMS thread as proof of your cancellation request.
   • Pro tip: take a screenshot of the entire exchange, including timestamps, for your records.

Cancelling app store subscriptions (Apple and google)

If you subscribed through the Apple App Store or Google Play, you must cancel the subscription through those stores, not just the app itself. Simply deleting Albert won't stop the charges.

Cancelling on apple app store (iPhone and iPad)

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID name at the top of the screen.
   • This is usually under your profile picture.
3. Select Subscriptions.
   • You'll see a list of all active subscriptions you manage through Apple.
4. Find and tap Albert in the list.
   • If you don't see Albert, scroll down or search for it.
5. Tap Cancel Subscription.
   • Apple will show you the cancellation confirmation and tell you your access ends on a specific date (usually the next billing date or end of the current period).
6. Confirm the cancellation by tapping Confirm or Cancel Subscription again.
   • You'll receive an email confirmation from Apple.

Cancelling on google play (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your Profile icon in the top right corner.
   • It usually looks like a colourful circle with your initials or profile picture.
3. Select Payments and subscriptions.
   • Then tap Subscriptions.
4. Find and tap Albert.
   • You'll see your subscription details, renewal date and billing history.
5. Tap Cancel subscription.
   • Google will ask you to confirm and may offer discounts to keep you-ignore these and proceed.
6. Select your reason for cancellation (optional) and confirm.
   • You'll get an email confirmation from Google.

What happens immediately after you cancel

Cancellation feels final, but Albert's systems take a few steps before your account truly closes.

Access to premium features during the current billing period

If you cancel partway through a billing cycle, you typically retain access to premium features until that cycle ends. For example, if your monthly renewal is on the 20th and you cancel on the 5th, you usually keep premium access until the 20th, at which point the subscription ends and your account reverts to the free tier. This is standard practice across most subscription apps, and Albert follows it. Check your cancellation confirmation email for the exact end date.

Your savings and investment balances

Cancelling your subscription does not delete your account or close your savings pods and investments immediately. Money you've deposited into Albert Savings stays in your account until you withdraw it. Similarly, any investments or cash advances remain active. You must request a full account closure separately if you want Albert to process a final withdrawal and close everything. Stopee advises keeping a record of your exact balances before you cancel, as this makes withdrawal and final closure much easier.

Data deletion and record-keeping

Before requesting permanent account closure, download or screenshot any statements, tax documents or transaction history you might need later. Albert's data retention policies vary, but once your account is gone, retrieving old records becomes complicated. Take 10 minutes to save what matters while you still have access.

Will you get a refund after cancelling albert

Refund eligibility depends on when you cancel, what type of plan you have and whether you fit Albert's new-user protection window.

New users within the 30-day window

If you cancel before your first subscription charge is processed-typically within 30 days of signing up-you should not be charged at all. Albert calls this the "new-user grace period." This applies to monthly and yearly plans alike. Warning: if a charge has already been processed, contact Albert immediately and cite the 30-day consumer protection rule. Provide your sign-up date and your cancellation request email as evidence.

Monthly subscriptions beyond 30 days

Once you've been billed for a full month and you're past the 30-day window, monthly subscription fees are generally non-refundable. If you cancel on day 35 of a monthly subscription, you've entered the next billing cycle and you forfeit that month's fee. This is why cancelling early matters.

Yearly subscriptions and prorated refunds

Yearly Genius subscriptions have more flexibility. If you deactivate within one month of signup (before the first full month passes), you typically won't be charged. If you deactivate after the first month, Albert may issue a prorated refund for the remaining unused portion of your year. For example, if you paid USD 350 for a yearly plan and cancel after 6 months, you may receive a refund for 6 months of unused service, though this is not guaranteed and depends on Albert's terms at the time.

Requesting a refund for charges you dispute

If you were charged twice by mistake, charged after cancellation or feel Albert didn't deliver the advertised service, request a refund directly from Albert first. Email support@albert.com with your payment date, the amount charged and why you believe it's incorrect. If Albert refuses, you can file a chargeback through your bank or credit card company. Many banks in Singapore process chargebacks within 7 to 14 days, and the merchant must prove the charge was valid. Stopee has seen many users recover disputed charges this way, so don't hesitate to escalate if Albert stalls.

Common mistakes when cancelling albert

Cancellation seems simple, but many users trip up on details that cost them time and money.

Deleting the app without cancelling the subscription

This is the most common mistake. Uninstalling Albert from your phone does nothing to stop the charges. Your subscription continues in the background, and you'll be billed every month until you formally cancel. Always cancel before you delete. If you've already deleted the app, download it again, log in and cancel through the in-app method. Alternatively, cancel through the App Store or Google Play, which doesn't require the app to be installed.

Not withdrawing balances before requesting closure

Albert won't fully close your account if you have funds sitting in savings pods or pending trades. The system blocks account closure to protect you from losing money. Before you submit a closure request, withdraw every penny from your savings, liquidate any investments and ensure no pending transactions are in flight. This takes an extra 5 minutes but prevents cancellation from stalling for days.

Forgetting to cancel app store subscriptions separately

If you subscribed through Apple or Google, cancelling inside the Albert app may not cancel your app store subscription. You must cancel both independently. Check your Apple ID subscriptions and Google Play subscriptions to confirm Albert is no longer listed. Many users have contacted Albert's support weeks later, frustrated that charges continued, only to discover they never cancelled the app store subscription.

Not saving records before closure

Once your account closes, accessing old statements and tax documents becomes a headache. Save or screenshot anything you might need-especially if you used Albert's investing features and need records for your tax filing. The 10 minutes you spend now saves you hours of frustration if you're ever asked to prove income or investment activity to the Inland Revenue Authority of Singapore.

Checklist before you cancel albert

Use this checklist to ensure you've covered everything before submitting your cancellation request.

• Write down your account email address and the date you signed up.
• Check your current Albert plan (Basic, Standard or Genius) and your next billing date.
• Withdraw all funds from Albert Savings pods to your linked bank account.
• Close or liquidate any active investments or cash advances.
• Screenshot your account balance, transaction history and any important statements.
• Note the exact amount you've been charged in the current billing cycle.
• If you subscribed through Apple or Google, make a note that you'll need to cancel there separately.
• Draft your cancellation email or text, including your full name, account email and a clear cancellation request.
• Choose your cancellation method (app, email or text).
• Submit your cancellation and save the confirmation message.
• If you subscribed through an app store, complete the app store cancellation within the same day.

How stopee helps thousands of consumers cancel with confidence

Stopee (stopee.com) has helped thousands of consumers navigate subscription cancellations just like yours. Whether you're cancelling Albert, another fintech app or any subscription service, Stopee provides step-by-step guides, tracks your cancellation timeline and flags refund opportunities you might otherwise miss. Stopee empowers you to reclaim control of your subscriptions and your money. When you're ready to move forward, Stopee is here to make sure you cancel on your terms, not the service's.

Next steps if albert doesn't comply

If Albert ignores your cancellation request, continues to charge you after you cancel or refuses a refund you believe you're owed, escalate through these channels in order:

• Step 1: reply to Albert's support with a formal written request citing Singapore's Consumer Protection (Fair Trading) Act.
• Step 2: contact the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315 to file a complaint.
• Step 3: request a chargeback through your bank or credit card provider if money has been wrongly charged.
• Step 4: contact the Monetary Authority of Singapore (MAS) if Albert is a licensed digital bank; MAS has jurisdiction over fintech compliance.

Where to reach albert's support team

Albert's support address and contact points are as follows:

• Email: support@albert.com
• SMS: 639117 (text any cancellation request)
• Registered entity: This Is Albert Private Limited, UEN 201020921G, Singapore
• Mailing address: 38 Applause Avenue, Aperia Mall, Singapore (for formal written correspondence)

If email and SMS don't yield results within 5 business days, send a formal cancellation letter to the mailing address above via registered mail. Keep your proof of delivery; this creates a legal record that Albert received your request.

Cancelling Albert is within your rights, and with the right approach-documented requests, clear timelines and knowledge of consumer law-you'll regain control of your subscription and your money. Stopee is with you every step of the way.