Manage Anthem

How to cancel anthem in singapore: your complete step-by-step guide

What anthem is and why you might cancel

Anthem in Singapore refers to several distinct services: a boutique fitness studio offering membership plans and class packages, An Anthem (an-anthem.com), a made-to-order apparel brand selling custom clothing and accessories, and various app-based subscriptions linked to fitness or lifestyle services. This guide walks you through cancelling any Anthem service relevant to Singapore residents, protecting your rights and your wallet.

You might cancel for many reasons: a fitness membership no longer fits your schedule, a custom apparel order you no longer need, or a subscription that charges you without delivering value. Whatever your reason, Stopee is here to make sure you understand exactly how to cancel, what refunds you can claim, and what traps to avoid.

Scope of this guide

This guide covers cancelling An Anthem apparel orders, Anthem fitness studio memberships, and app-store subscriptions billed under Anthem. We also explain your consumer rights under Singapore law and show you how to claim refunds if the merchant resists.

Why cancellation clarity matters

Many Singapore merchants use vague cancellation policies or hidden contact details to discourage you from leaving. Anthem's policies are clearer than most, but you still need to know the exact timing and method. Missing a deadline or using the wrong channel can mean losing your refund or getting trapped in unwanted charges.

Anthem pricing and plans at a glance

Understanding what you are paying for is the first step to knowing whether you should cancel. Stopee has gathered the most current Anthem pricing for Singapore members.

Fitness studio membership tiers

An anthem apparel and made-to-order pricing

An Anthem does not publish a fixed pricing list; instead, custom apparel is priced per order based on design complexity, materials, and quantity. Orders typically range from SGD $50 to SGD $300+ depending on what you commission. Shipping within Singapore costs SGD $8-15; international orders incur additional fees. Sale items are final and non-refundable.

How to cancel anthem in singapore: step-by-step methods

Your cancellation method depends on what Anthem service you used. Follow the exact steps below to avoid delays or rejections.

Cancel an an anthem apparel order

Time is critical here: you have a very narrow window to cancel made-to-order apparel before production begins. Most An Anthem orders enter production within 24 hours of purchase.

1. Check your order confirmation email for the exact order number and purchase timestamp.
   • Note the date and time you placed the order; this determines whether production has started.
2. Email An Anthem's support team immediately at their contact address listed on the order confirmation.
   • Use the subject line: "Order Cancellation Request - [Your Order Number]".
   • Include your full name, email address, order number, and reason for cancellation.
   • Do not wait; send this within the first 12 hours of ordering if possible.
3. An Anthem will confirm within 24 hours whether production has begun.
   • If production has not started, your cancellation is approved and a refund is processed to your original payment method.
   • If production has already started, cancellation is not possible and no refund will be issued.
4. Track your refund status through your bank or payment provider; refunds typically appear within 5-7 business days.
   • Warning: An Anthem applies a processing fee of approximately SGD $6 to all refunds; your actual refund will be reduced by this amount.

Cancel an anthem fitness studio membership

Gym memberships often hide cancellation deadlines and fees. Anthem's studio in Singapore requires written notice; email alone is not always recorded as official notice by their system.

1. Locate your membership agreement or check your most recent invoice for the required notice period.
   • Monthly rolling memberships: 7 days' written notice before the next billing date.
   • Prepaid 3-month plans: 30 days' written notice.
   • Annual commitments: 60 days' written notice.
2. Draft a formal cancellation letter that includes:
   • Your full name and membership number (found on your invoice).
   • Your registered email and phone number.
   • The date you want the cancellation to take effect (must respect the notice period).
   • A statement: "I request cancellation of my Anthem membership effective [date]. Please confirm receipt of this cancellation notice."
3. Send this letter by two methods for maximum proof:
   • Email to the studio's membership support email (check your invoice or the Anthem website).
   • Hand-deliver a copy to the studio reception and ask them to stamp it with the received date, or post it via registered mail to the studio address.
4. Retain all confirmation emails and delivery receipts.
   • Pro tip: Photograph the stamped letter at reception; this proves the studio received your notice on a specific date.
5. Your membership will cease on the effective date you nominated, provided you gave the required notice period.
   • No further charges will be deducted after that date.

Cancel an anthem app-store subscription

If you subscribed to an Anthem-branded app or service through Apple or Google Play, you cancel directly via the app store, not the merchant.

Cancel on iPhone or iPad

1. Open the Settings app on your device.
   • Tap your name at the top of the screen.
2. Tap Subscriptions.
   • You will see a list of all active subscriptions billed to your Apple ID.
3. Tap the Anthem subscription you want to cancel.
   • Read the cancellation details; Apple will show you the renewal date and refund eligibility.
4. Tap Cancel Subscription.
   • Apple will ask you to confirm; tap Cancel again.
5. A confirmation message appears: "Subscription Cancelled." Take a screenshot.
   • You retain access to the service until the current billing period ends.
   • You will not be charged again.

Cancel on android

1. Open the Google Play Store app.
   • Tap the profile icon in the top right corner.
2. Tap Payments and subscriptions.
   • Select Subscriptions.
3. Find and tap the Anthem subscription.
   • Google will display the renewal date and any refund options.
4. Tap Cancel subscription.
   • Confirm the cancellation when prompted.
5. Your subscription ends at the next renewal date.
   • You will not be charged again.
   • Warning: Google does not show a cancellation confirmation screen; check your email for a confirmation message from Google Play.

Will you get a refund from anthem?

Refunds depend on what you are cancelling and whether you meet the merchant's conditions. Stopee breaks down your refund rights clearly so you know what to expect.

Refunds for an anthem apparel orders

An Anthem's refund policy is strict but not unreasonable: you have 14 days from delivery to request a return, or 30 days if the item is still in transit.

• Eligible for refund: Non-custom, non-sale items in original condition with original packaging.
• Refund amount: Product price minus the original shipping cost, minus a SGD $6 processing or repackaging fee.
• Not eligible: Custom-made items, sale items, items purchased during promotions, and items with missing or damaged original packaging.

If your item arrives damaged, you have 7 days to report it with photographic evidence. An Anthem will issue a replacement or refund after inspection, typically within 5-7 business days.

Refunds for fitness studio memberships

Anthem's studio membership refund policy depends on your plan type and notice period compliance.

• Monthly rolling memberships: No refund, but you are not charged after the cancellation takes effect.
• Prepaid 3-month and 6-month plans: Pro-rata refund may be available if you cancel within the first 14 days of purchase. After 14 days, the prepaid amount is non-refundable unless the studio closes or breaches the agreement.
• Annual commitments: Typically non-refundable. Early termination may trigger an early termination fee (usually 20-30% of the remaining balance).

Pro tip: Always ask the studio in writing whether a pro-rata refund is available before you cancel a prepaid plan; many studios offer goodwill refunds if you ask within 14 days.

Refunds for app-store subscriptions

Apple and Google offer automatic refunds within specific windows.

• Apple: Automatic refund within 14 days of purchase if you request cancellation and refund together. After 14 days, request a refund through iTunes support; Apple approves refunds for billing errors or accidental charges.
• Google: 48-hour refund window for Android subscriptions. After 48 hours, Google Play no longer grants automatic refunds, but you can contact Google Play support to dispute charges.

Cancel your subscription as instructed above, then contact Apple or Google support if you believe you are owed a refund outside the automatic window.

Your consumer rights under singapore law

Stopee believes you should know your legal protections. Singapore's Consumer Protection (Fair Trading) Act and the Distance Selling Regulations give you power if Anthem refuses to honour your cancellation or refund claim.

Right to cancel within a cooling-off period

If you purchased an Anthem subscription or membership online (not in person), you have a statutory cooling-off period of 14 calendar days to cancel without penalty. This applies even if the merchant's own policy is stricter.

• The cooling-off period starts the day after you receive the confirmation email or sign the membership agreement.
• You must notify Anthem of your cancellation within this 14-day window.
• You are entitled to a full refund of fees paid, minus reasonable costs incurred by the merchant (not arbitrary processing fees).

Right to goods as described

Under the Sale of Goods Act, An Anthem must deliver apparel as described on its website. If the item is materially different (wrong size, wrong material, wrong colour), you can request a refund or replacement regardless of the return window.

Right to services with reasonable care

Anthem's fitness studio must provide the service with reasonable care and skill. If the studio closes, reduces class availability significantly, or fails to honour your membership benefits, you may be entitled to a pro-rata refund or credits.

Escalation to the consumer association of singapore (CASE)

If Anthem refuses to refund you or honour your cancellation, and you have evidence that they have breached Singapore consumer law, you can lodge a complaint with the Consumer Association of Singapore (CASE). CASE investigates free of charge and can mediate a settlement or recommend further action. Visit case.org.sg to file a complaint online.

What happens immediately after you cancel

Cancellation and access are not the same thing. Here is what to expect once your cancellation is confirmed.

Access to your account and services

For app-store subscriptions, you keep access to the Anthem app or service until the current billing period ends. After that date, the app may lock you out or display a "subscription expired" message.

For fitness studio memberships, your access card or key fob is disabled on the effective cancellation date. Visit the studio to retrieve any personal items left in lockers before that date.

For apparel orders, cancellation means the order is not fulfilled; you will not receive the item and your refund is processed instead.

Future charges and renewals

Once cancelled, Anthem should not charge you again. Verify this by checking your bank and app-store statements for the next 2-3 billing cycles. If a charge appears after your cancellation date, contact Anthem's support team immediately and dispute the charge with your bank if the merchant does not refund it within 7 days.

Data, account, and personal information

Cancelling a subscription or membership does not delete your account or erase your personal data. Anthem retains your account for up to 2 years to handle disputes or refund claims. If you want your data deleted sooner, email support and request account deletion; you have a legal right to this under Singapore's Personal Data Protection Act.

Common mistakes when cancelling anthem

Cancelling can feel stressful, especially if you are worried about losing money. Stopee has seen these avoidable mistakes happen to countless customers; avoid them and you will protect your refund.

Cancelling via the wrong channel

Sending an email to a general support inbox is not the same as sending a formal cancellation notice. Anthem's support staff may not flag your email as an official cancellation. Always follow the documented process: email the specified address, post a registered letter, or visit the studio in person with a witness or receipt. Pro tip: Use both email and registered post for prepaid memberships; this creates a paper trail if the studio later claims they never received your notice.

Missing the notice period or refund deadline

Anthem's notice periods are non-negotiable: 7 days for monthly plans, 30 days for prepaid, 60 days for annual. If you notify Anthem on day 7 that you want to cancel on day 8, they will likely refuse and charge you for the next month. Always count backwards from your desired end date and submit your notice well in advance.

Assuming refunds are automatic

An Anthem does not automatically issue refunds for cancellations after production begins. You must explicitly request a refund in your cancellation email and confirm the refund amount and method. Do not assume the merchant will credit you; ask for written confirmation of the refund amount before you accept.

Ignoring app-store confirmation screenshots

When you cancel an app-store subscription, take a screenshot of the confirmation message. Apple and Google support staff will ask for this screenshot if you later dispute a charge. Without it, proving you cancelled becomes much harder.

Paying for a service you did not use

If you purchase a prepaid fitness plan and then cancel after using only one class, you are not automatically entitled to a pro-rata refund under Anthem's standard policy. However, you are entitled to fair value for the service you did not receive under consumer law. Request a pro-rata refund explicitly in writing and cite the unfair contract terms if the studio refuses.

Comparison: anthem cancellation vs. similar services in singapore

How does Anthem's cancellation process stack up against other fitness studios and apparel brands in Singapore? This comparison helps you understand whether Anthem is harder or easier to leave than alternatives.

Anthem's fitness studio membership cancellation is straightforward once you know the notice period, but An Anthem's 24-hour production window is tighter than most apparel brands. This is why speed matters: cancel within hours, not days.

How stopee can help you cancel

You now have all the information needed to cancel any Anthem service in Singapore. But if you run into resistance, Stopee is here to guide you further.

Stopee has helped thousands of consumers navigate merchant refusal, decode vague policies, and escalate complaints to regulators. If Anthem ignores your cancellation request, refuses a legitimate refund, or charges you after you have cancelled, Stopee's team can show you how to dispute the charge, file a complaint with CASE, or escalate the matter to your bank's chargeback process.

Visit Stopee.com today and search "Anthem" to access live chat support, downloadable cancellation letter templates, and real-world case studies from other Singapore consumers. Stopee empowers you to cancel confidently and recover money that is rightfully yours.

Contact details for anthem cancellations

Keep these addresses and contact methods for your cancellation attempt. If you need to send a formal cancellation letter or escalate a complaint, use the details below.

An anthem apparel and support

• Email: Check your order confirmation for the support email address; responses typically come within 24 hours during business hours.
• Website: an-anthem.com (contact form available on the Help or Contact page).
• Response time: 24-48 hours for production-status queries.

Anthem fitness studio (Singapore)

• Studio address: Check your membership agreement or invoice for the exact studio location and reception phone number.
• Email: Visit the Anthem Singapore website or your invoice for the membership support email.
• Notice requirement: Written notice (email or letter) with 7-60 days' lead time depending on your plan.

Escalation contacts

• Consumer Association of Singapore (CASE): case.org.sg | phone: 6100 0315 | File a complaint if Anthem refuses your cancellation or refund claim.
• Personal Data Protection Commission (PDPC): pdpc.gov.sg | Use this if Anthem refuses to delete your personal data after cancellation.
• Your bank or payment provider: Dispute any unauthorized charge within 60 days; most banks will reverse the charge and investigate on your behalf.

Stopping unwanted charges and reclaiming your money starts with knowing exactly who to contact and what to say. Stopee has made this guide to ensure you never feel lost or powerless when dealing with Anthem or any other Singapore merchant. Your cancellation and refund rights are law; use them.