Manage 9Round

How to cancel your 9Round membership in singapore: step-by-step guide

What is 9Round and why you might want to cancel

9Round is a kickboxing-themed fitness franchise offering rapid 30-minute, trainer-led circuit workouts across nine rounds designed for total-body conditioning. The studio operates multiple locations across Singapore, each running independently under the 9Round brand. You can train in-studio with an unlimited membership or use the 9RoundNOW app for on-demand workouts from home.

Life changes fast. Whether you've hit your fitness goals, found a different workout style that suits you better, or your budget has tightened, cancelling your 9Round membership is a legitimate choice. The challenge is navigating the process without overpaying or getting stuck in a commitment you no longer want. This guide walks you through your cancellation options, your consumer rights in Singapore, and how to avoid costly mistakes.

Membership types at 9Round singapore

9Round Singapore offers two primary membership structures: recurring unlimited-access plans tied to your local studio, and flexible punch pack sessions you purchase outright. Understanding which you hold is your first step toward a smooth cancellation.

Unlimited Access VIP memberships lock you into monthly recurring charges, often with a minimum commitment period (typically 6 or 12 months). Once that initial term expires, you can cancel with written notice. Punch pack memberships - 10, 20, or 40-credit blocks - expire naturally as you use them and carry no ongoing commitment.

Why cancellation matters

Gyms and fitness memberships are among the most frequently disputed consumer services in Singapore. Stopee has tracked hundreds of cancellation complaints, and recurring billing disputes top the list. If you don't cancel correctly, you risk automatic monthly charges continuing long after you stop attending classes. Acting now protects your bank account and your peace of mind.

Your consumer rights in singapore

Legal framework protecting you

Singapore's Consumer Protection (Fair Trading) Act sets clear rules for fitness memberships and subscription services. Stopee recommends familiarising yourself with this framework before you cancel, because it gives you leverage if 9Round refuses your request or delays a refund.

Under the Act, you have the right to clear, upfront pricing information before you commit. You also have the right to a cooling-off period - typically 10 calendar days - if you signed your contract at premises other than 9Round's own studio (for example, at a pop-up or promotional event). If you signed at the studio itself, this right may not apply, but written cancellation within the notice period remains your entitlement.

Escalation if 9Round refuses

If 9Round Singapore fails to process your cancellation or disputes your refund claim, you can file a complaint with the Consumers Association of Singapore (CASE). Stopee advises keeping all proof of communication - emails, SMS, studio receipts, payment confirmations - because CASE will ask for a documented timeline if you escalate. Most disputes resolve quickly once studios know you understand your rights.

9Round membership pricing and plans

Current rates at singapore locations

Stopee has verified pricing from the Bukit Timah studio; confirm with your local studio for current rates, as prices and features vary by location. Below is a snapshot of the main plans and what each costs.

Understanding your commitment

The 6-month and 12-month recurring plans carry a minimum commitment. You cannot cancel before the term ends without potential penalties or forfeiture of credits. However, Stopee emphasizes that "non-refundable" does not always mean you have no rights - discretionary refunds and early termination options depend on your local studio's policy and Singapore's consumer laws.

How to cancel your 9Round membership

Cancelling an in-studio unlimited membership

9Round Singapore routes all cancellation requests to your local studio rather than a central office. This means you must contact your specific studio directly, either by phone, email, or in person. Your cancellation is not official until your studio confirms it in writing.

1. Identify your home studio location from your membership welcome email or payment receipt. Write down the full studio address and phone number.
   • Known studios include Bukit Timah, Tanjong Pagar, and other Singapore locations; Stopee maintains an updated list at stopee.com if you're unsure which studio you joined.
2. Contact your studio directly by phone during opening hours and clearly state: "I want to cancel my Unlimited Access membership effective [date]." Provide your full name and membership number.
   • If you joined on a 6-month plan, you can cancel anytime after 6 months have passed, with two weeks' notice.
   • If you joined on a 12-month plan, you can cancel anytime after 12 months have passed, again with two weeks' notice.
   • Pro tip: Call before 10 a.m. or after 6 p.m. to avoid peak class times; studio staff will have more time to process your request.
3. Request written confirmation of your cancellation via email. The studio should confirm:
   • Your membership end date
   • The date your final charge will occur
   • Any outstanding balance due or credit owed
4. Verify your cancellation appears in your account within 5 business days. Log into your 9Round account (if available) or request an updated account statement from the studio.
   • Warning: Do not assume your cancellation is complete after one phone call. Studios sometimes fail to process cancellations correctly, and you need proof.
5. Monitor your bank account on your usual billing date. If a charge appears after your cancellation date, contact the studio immediately and provide your written cancellation confirmation as evidence.
   • If the studio refuses to stop the charge, escalate to CASE or your bank's dispute resolution team within 30 days of the unwanted charge.

Cancelling a 9RoundNOW app subscription

If you subscribe to 9RoundNOW (the on-demand app), you can cancel directly within the app without contacting a studio. The process is faster but follows app-store rules, not studio discretion.

1. Open the 9RoundNOW app on your mobile device and log into your account.
2. Navigate to My Membership (or Account Settings), then select Manage Membership.
3. Tap Cancel subscription and confirm your cancellation request.
   • The app will display your current billing date and the date your access ends.
   • App subscriptions expire at the end of your current billing cycle, not immediately.
4. Save or screenshot the cancellation confirmation screen as proof.
5. Check your email for a cancellation confirmation from 9Round or your app store (Apple or Google Play, depending on your device).
   • Pro tip: If you don't receive an email within 24 hours, cancel again or contact 9Round support directly through the app's help section.

Cancelling a punch pack membership

Punch pack memberships do not auto-renew, so technically you don't need to "cancel" them. However, if you've purchased credits you don't want to use and wish to reclaim your money, Stopee advises treating it like a refund request rather than a cancellation.

1. Contact your local studio by phone or email and explain that you purchased a punch pack but no longer wish to use it.
2. Request a refund for unused credits. Frame your request clearly: "I purchased a [10/20/40]-credit punch pack on [date] for [amount]. I have not used all the credits and would like to request a refund for the unused balance."
3. Provide proof of purchase (receipt, bank statement, email confirmation).
4. Await the studio's response. Refund eligibility depends on how long ago you purchased and the studio's discretionary policy.

What happens after you cancel

Access and billing timeline

Understanding what happens next prevents confusion and unwanted charges. Your access and billing do not always end on the same day.

For in-studio unlimited memberships with notice, your access continues until the end of your two-week notice period (or your minimum commitment term, whichever is later). During this time, you can still attend classes. Your final charge posts on or shortly after your end date. Stopee advises checking your bank statement one week after your cancellation date to confirm the final charge only, with no subsequent recurring charges.

For 9RoundNOW app subscriptions, your app access remains active until the end of your current billing period. After that date, you can no longer stream workouts. Your final charge posts on your regular billing date, not before.

Account data and records

9Round retains your account data and contact information according to its privacy and data retention policies, which are outlined in the studio's terms of use. You do not have to request data deletion, but you have the right to know how long 9Round keeps your information. If you wish to verify this, Stopee recommends requesting a copy of 9Round's data retention policy in writing.

Will you get a refund?

General refund policy

9Round's standard policy is that recurring unlimited memberships are non-refundable once the billing period has begun. You do not receive refunds for partial months or unused weeks within your membership term. This is the most common frustration Stopee hears from 9Round members, and it's legal in Singapore - but exceptions exist.

When refunds are possible

Stopee has identified three scenarios where 9Round may refund you:

• Cooling-off period: If you signed your contract outside the studio (e.g., at a mall promotion or taster class) and are within 10 calendar days, you have a statutory right to cancel and receive a full refund under the Consumer Protection Act.
• Immediate initiation fee refund: Some sources indicate studios may refund initiation or setup fees if you cancel within 3 business days of signing, but this is not guaranteed or universal. Confirm with your studio in writing.
• Studio discretion: Individual studios may offer refunds, credits, or membership freezes during hardship (job loss, injury, relocation). Always ask. Management may say yes, especially if you've been a loyal member.

Warning: Do not assume you are ineligible for a refund without asking. Stopee advises submitting a formal written refund request to your studio, citing the reason (financial hardship, medical issue, relocation, or contract violation). Frame it professionally: studios are more likely to help members who communicate respectfully and provide clear justification.

Common mistakes that delay or prevent cancellation

Cancellation mistakes that cost you money

Cancelling a gym membership feels like a straightforward task, but the details matter enormously. Stopee has seen hundreds of members accidentally trigger extra charges or lose refund opportunities because of these avoidable errors.

• Calling without a membership number: Studios need your full name and member ID to locate your account. If you don't have your ID, retrieve it from a receipt or welcome email before you call. Vague requests ("I signed up a few months ago") waste time and increase the risk of miscommunication.
• Assuming one phone call is enough: Always request written confirmation of cancellation. Verbal cancellations are not binding and leave no proof if a charge appears later. Stopee emphasizes: no email, no cancellation.
• Cancelling in person but not following up: Walk-in cancellations are easy to lose in translation. If you cancel in person, ask for a printed receipt confirming your cancellation, your end date, and the studio manager's name. Follow up with a confirmation email within 24 hours.
• Missing your notice deadline: If you're on a 6 or 12-month plan and you want to cancel after the term ends, you must give two weeks' notice. If you call only 3 days before you want access to stop, the studio will likely set your cancellation for two weeks out, triggering two more weeks of charges.
• Ignoring the app subscription after cancelling in-studio: If you've signed up for both in-studio and 9RoundNOW, cancelling one does not cancel the other. You must cancel both separately or you'll face dual charges.
• Not checking your bank statement: After your cancellation end date passes, check your account for the final charge and confirm no additional charges appear. If a charge posts after your cancellation date, report it to your bank immediately as an unauthorized transaction.

Stopee's cancellation checklist

Before you cancel

Gather this information to make your cancellation smooth and dispute-proof.

• Your membership number (from welcome email, receipt, or app)
• Your home studio name, phone number, and address
• Your subscription type (6-month, 12-month unlimited, or 9RoundNOW)
• The date you signed up (so you know if you're past your minimum commitment)
• Your bank statement showing recent 9Round charges
• Any promotional material you received (to check for special cancellation terms)

During cancellation

• Contact your studio by phone and state your request clearly
• Get the name and title of the staff member you speak with
• Ask for written confirmation via email within 24 hours
• Confirm your end date and final charge date in writing
• Request confirmation that no future charges will recur after that date
• Save all emails and screenshots

After cancellation

• Monitor your bank account on your regular billing date
• Verify that only one final charge appears, then nothing more
• If an unauthorized charge appears, contact your bank within 30 days
• Keep all cancellation confirmations for at least 12 months

9Round studio locations in singapore

How to locate and contact your studio

9Round operates multiple independent studios across Singapore. Because each studio handles its own cancellations, you must reach out to your specific location. Stopee recommends searching your membership welcome email or your most recent invoice for the studio address and phone number.

Known studio locations include Bukit Timah, Tanjong Pagar, and additional locations across the island. If you're unsure which studio issued your membership, call 9Round's main inquiry line or check the 9RoundNOW app's "Locations" section to find nearby studios and contact details.

When you call, confirm that the studio you've reached is the one holding your membership before you provide personal details. This prevents miscommunication and ensures your cancellation is routed correctly.

Summary and next steps

Take action now

Cancelling your 9Round membership is a straightforward process if you follow the steps outlined in this guide. The key is acting quickly, documenting everything in writing, and monitoring your bank account afterward. Stopee has helped thousands of consumers cancel gym memberships and reclaim refunds by treating cancellation as a formal transaction, not a casual request.

Your next move: Find your membership number, locate your studio's contact details, and call during business hours. Ask for written cancellation confirmation within 24 hours. Then check your bank account one week after your cancellation date to confirm the charges have stopped. If you encounter resistance or unexpected charges, escalate to CASE or your bank - your consumer rights in Singapore protect you.

For more cancellation guides covering gyms, subscriptions, apps, and services across Singapore, visit Stopee at stopee.com. Whether you're cancelling 9Round or any other recurring service, Stopee's resource library and step-by-step guides ensure you cancel correctly, keep your proof, and protect your money.