Manage Found

How to cancel found: your complete singapore guide to weight-loss membership refunds and exit options

What found is and who uses it

Found is a subscription-based weight-loss program that combines personalised coaching, meal plans, and medication options tailored to your individual needs. You receive ongoing support from clinicians and access to resources designed to help you achieve sustainable weight management.

The service operates on a recurring billing model, which means your membership renews automatically at the end of each billing cycle. You may use Found if you are looking for structured, clinician-supervised weight-loss support with prescription options available where applicable in Singapore.

How found's membership model works

Found charges you a monthly or annual subscription fee for access to its platform, coaching, and meal-planning features. Your account remains active until you cancel explicitly; inaction does not trigger automatic cancellation. Many members find the service valuable, but life circumstances, budget changes, or personal goals often make cancellation necessary.

Why you might want to cancel

You may want to cancel if you have reached your weight-loss goals, prefer to manage your health independently, experience side effects from prescribed medications, or find the cost no longer fits your budget. Whatever your reason, Stopee recognises that cancelling early and cleanly is your right, and you deserve transparent information to do so.

Found pricing in singapore (SGD)

Understanding Found's costs helps you decide whether the service remains worthwhile for your situation. Pricing shown below is in Singapore dollars and represents the main tier options available.

Current pricing table

Pro tip: Annual plans cost less per month than monthly plans, but commit you for 12 months. If you cancel an annual subscription early, you typically forfeit the discount and may face non-refundable charges.

Consumer rights and singapore consumer protection law

Your rights as a consumer in Singapore are protected under the Consumer Protection (Fair Trading) Act. This law gives you specific entitlements when cancelling subscription services.

What singapore's consumer protection act guarantees you

Under the Consumer Protection (Fair Trading) Act, businesses must be transparent about subscription terms, renewal dates, and cancellation methods. You have the right to cancel your subscription within a reasonable timeframe and without unreasonable barriers. If Found fails to honour cancellation requests or applies unfair charges, you can file a complaint with the Consumers Association of Singapore (CASE).

Additionally, Found must provide you with clear notice of upcoming renewals. If renewal charges appear on your statement unexpectedly, you may have grounds to dispute them under consumer protection law. Stopee advises keeping records of all communications with Found regarding your cancellation request.

Your refund rights under singapore law

Singapore consumer law requires businesses to honour refund policies that comply with fair trading standards. Found's internal refund policy may be overridden if it conflicts with consumer protection principles. For example, if Found's policy seems unreasonably restrictive, CASE may support your refund claim.

How to cancel found in three simple ways

Found offers three primary cancellation methods, each with different processing times and access implications. Choose the method that best suits your situation and technical comfort level.

Cancel through the found app (mobile or desktop)

The app is often the quickest way to cancel your Found membership, and you retain access until the end of your current billing period.

1. Open the Found app on your phone or tablet and tap the account icon (usually in the bottom navigation or top right).
2. Tap your plan name or find the section labelled "Your subscription" or "Your monthly/annual plan".
3. Select "Cancel membership" and follow the on-screen prompts to confirm cancellation.
4. You will receive a confirmation message or email confirming that your cancellation has been submitted.
5. Keep this confirmation - it proves you cancelled and may be needed if a renewal charge appears in error.

What happens next: You retain full app access and all coach services until the last day of your current billing cycle. No further charges are deducted after that date.

Warning: If you cancel via app close to your renewal date, the system may still process your renewal fee if the cancellation is not processed fast enough. Check your account status 24 hours after cancellation to confirm it is marked as "cancelled".

Cancel on found's website

Website cancellation is another direct method, though access suspension is typically faster than with the app.

1. Visit Found's website (foundit.sg) and sign in with your email and password.
2. Navigate to Account Details or Account Settings (usually found in a dropdown menu or sidebar).
3. Locate the section labelled "Subscription", "Plan", or "Billing".
4. Select "Cancel membership" or "Cancel subscription" and confirm your cancellation request.
5. The system will confirm cancellation within approximately 24 hours.

What happens next: Your access and any prescription deliveries are suspended at the cancellation date. Unlike app cancellation, you do not automatically retain access through the end of your billing period.

Warning: Medications or lab kits already shipped before you cancelled are typically non-returnable and non-refundable once dispatched. Coordinate your cancellation carefully if you have prescriptions in transit.

Cancel by email to found customer support

If you prefer written documentation of your cancellation or encounter issues with the app or website, email is a reliable option.

1. Open your email and compose a new message to Found's support address: support@foundit.sg
2. Include the following information in the subject line: "Cancellation Request - [Your Full Name]"
3. In the email body, write:
   • Your full name
   • Your account email address (the one registered with Found)
   • Your reason for cancelling (optional, but helps Found improve)
   • A clear statement: "I request that my Found membership be cancelled effective immediately" or "effective [specific date]"
4. Send the email and save the message in your sent folder as proof of your request.
5. Found typically responds and processes your cancellation within 24 hours.

Pro tip: Email leaves a written trail, which is invaluable if Found later claims you never requested cancellation or if a billing dispute arises. Stopee strongly recommends keeping your email confirmation and Found's response for at least 12 months.

What happens after you cancel found

Cancellation brings relief, but several things occur post-cancellation that you should understand to avoid unexpected charges or confusion.

Your access, billing, and account data

Once you cancel, your recurring billing stops. Depending on your cancellation method, you either keep access through the end of your current billing period (app) or lose access immediately (website). No further charges will be deducted from your payment method after your cancellation is processed.

Found retains your account data, treatment history, and health records indefinitely unless you request deletion. If you want your personal information removed from Found's servers, contact support and request they follow their data deletion process per their Privacy Policy. This is a separate step from cancellation and may take 30 days to complete.

Prescriptions, medications, and lab kits

If you have an active prescription with Found, all future shipments are suspended at the cancellation date. Medications or lab kits already dispatched before you cancelled are yours to keep; they are non-returnable and non-refundable once shipped, even if you never use them.

Warning: Do not cancel if you are expecting a critical medication shipment unless you have confirmed with support that it has already been dispatched. A cancellation may block a shipment in transit from reaching you.

Your membership status and future reactivation

After cancellation, your Found account remains deactivated. You can reactivate it later by signing back in and selecting a new plan, though any promotional discounts you previously received may no longer apply. Found does not automatically delete cancelled accounts, so rejoining is straightforward if circumstances change.

Will you get a refund from found

Found's refund policy is conditional, and the circumstances of your cancellation determine whether you receive money back.

When found will refund you

Found offers a full refund of your membership fee if you cancel within 3 days of purchase or before your first medical consultation with a clinician on the platform. This window gives you a brief opportunity to reconsider your decision without financial penalty.

After the 3-day window closes or after your first consultation, your membership fee becomes non-refundable to the extent permitted by law. This is Found's stated policy, though local consumer protection law may override it in certain circumstances.

Non-refundable items and renewal timing

The following charges are always non-refundable and non-returnable once incurred or shipped:

• Prescription medications dispensed or shipped to you
• Co-pays or out-of-pocket fees for medical consultations
• Lab kit fees or charges for blood tests and health assessments
• Renewal payments for any billing period already commenced

Most importantly: If your membership renews before you cancel, the new billing cycle's charge is final. To avoid an unwanted renewal charge, cancel at least 48 hours before your renewal date. Stopee recommends setting a phone reminder 3 days before renewal to give yourself a safety window.

Disputing charges and escalation

If Found charges you after cancellation or refuses a refund you believe you are entitled to, you have options. First, contact Found support directly with your cancellation confirmation and request a reversal. If Found declines, you can escalate to the Consumers Association of Singapore (CASE) or your bank's dispute resolution process.

Your bank can issue a chargeback if Found processed an unauthorised renewal or refused to honour your cancellation. Keep all email confirmations, screenshots, and billing statements to support your dispute claim.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple, but small oversights can lead to extra charges, lost refund opportunities, or prolonged access issues. Stopee has identified patterns in what goes wrong.

Mistake 1: not confirming cancellation in writing

You tap "Cancel" in the app and assume it is done. Days later, a renewal charge appears. Without written confirmation, Found may claim you never cancelled, and reversing the charge becomes harder.

Fix: Always screenshot the cancellation confirmation screen or request an email confirmation from support. Email cancellation (support@foundit.sg) is your best proof of intent.

Mistake 2: cancelling too close to the renewal date

Your renewal is tomorrow, and you cancel today. The system processes the renewal charge before your cancellation request is actioned, and you are charged for another month.

Fix: Cancel at least 48 hours before your renewal date. Check your account immediately after to confirm cancellation status shows as "cancelled" or "inactive".

Mistake 3: confusing cancellation with pause or suspension

Found may offer a pause or suspension feature distinct from cancellation. Pausing delays charges but does not stop renewal entirely. Only full cancellation stops all recurring charges.

Fix: When cancelling, explicitly select "Cancel membership" not "Pause subscription" or "Suspend temporarily". If unsure, email support and use the word "cancel" clearly.

Mistake 4: not requesting a refund explicitly

You cancel but do not ask for a refund. Found does not automatically offer one; you must request it within the 3-day window or before your first consultation.

Fix: If you qualify for a refund, email support immediately and state: "I wish to cancel and request a full refund of my membership fee under your 3-day refund policy."

After cancellation: a checklist to protect yourself

Cancellation is not finished until you verify that all loose ends are tied. Use this checklist to ensure nothing falls through the cracks.

Your post-cancellation checklist

• Save a screenshot or email confirmation of your cancellation request as proof.
• Wait 24 hours, then log back into your Found account and confirm your status shows "cancelled" or "inactive".
• Check your payment method (credit card or bank account) and verify no renewal charge appears on your next statement.
• If a renewal charge does appear, contact your bank immediately to dispute it (within 30 days of the charge).
• Review Found's Privacy Policy and decide whether you want to request permanent data deletion; if yes, email support with that specific request.
• Unsubscribe from Found's marketing emails if you no longer want to receive newsletters or promotional messages.
• Keep all cancellation confirmations, emails, and receipts for 12 months as evidence in case of future disputes.

Pricing comparison and cancellation costs at a glance

If you are on an annual plan, early cancellation may carry financial consequences. This table shows what you might lose if you cancel early versus completing your term.

Early cancellation cost analysis

Key insight: Monthly plans impose smaller financial penalties for early cancellation. Annual plans lock you in but cost less per month. If your commitment is uncertain, monthly is safer, even if it costs slightly more over time.

Contact information and cancellation address

For cancellations, refund disputes, or account concerns, use Found's official contact details provided in their Terms of Use and Privacy Policy sections.

How to reach found support

Email support (fastest for cancellations): support@foundit.sg

Response time: Typically 24 hours

What to include: Your full name, account email, and a clear cancellation request with the date you wish to cancel or have it take effect.

Found's official mailing address is listed in their Terms of Use and Privacy Policy sections on foundit.sg. While email is preferred for cancellations, you may also send a written cancellation notice to the address provided if you prefer a postal record. Allow 5 to 7 business days for mail to be processed.

Final thoughts: your path forward with stopee

Cancelling Found is straightforward once you know the process, your rights, and what to watch for. You have three cancellation methods, a 3-day refund window, and protection under Singapore's Consumer Protection (Fair Trading) Act.

The most common mistake is assuming cancellation is complete without verification. Screenshots, email confirmations, and follow-up account checks take five minutes but save you weeks of frustration if a renewal charge appears in error.

Stopee has helped thousands of consumers cancel subscriptions cleanly and recover unauthorised charges. Whether you are cancelling Found due to budget constraints, side effects, or simply changing priorities, you deserve a service that respects your decision and processes it transparently. Use this guide as your roadmap, keep your confirmations, and escalate to CASE if Found resists honouring your cancellation. Your rights matter, and Stopee is here to remind you of them.