Manage Alo Moves

How to cancel alo moves and understand your fitness subscription rights in singapore

What alo moves is and why you might want to cancel

Alo Moves is a subscription-based fitness streaming platform that delivers on-demand yoga, pilates, strength training, mobility and meditation classes directly to your device. You stream live and pre-recorded sessions whenever it suits you, on your phone, tablet or computer. Many people find value in the flexibility, but life changes, budgets shift, and priorities evolve. If you have decided Alo Moves no longer fits your needs or your wallet, you are not alone. At Stopee, we help thousands of people cancel subscriptions they no longer want, and we are here to guide you through cancelling Alo Moves with confidence and clarity.

How the platform works

When you subscribe to Alo Moves, you gain unlimited access to hundreds of classes taught by professional instructors. The platform organizes content into single sessions or multi-week programs so you can follow a structured path or pick individual classes on demand. Your membership renews automatically at the end of each billing cycle unless you cancel first. Access continues only while your subscription is active and paid.

Where your subscription lives

You may have purchased your Alo Moves membership through three different channels: directly via the Alo Moves website, through the Apple App Store on your iPhone or iPad, or via the Google Play Store on Android devices. The cancellation method you need depends entirely on where you bought the subscription. This matters because deleting the app from your phone or logging out of your account does nothing to stop the charges. You must cancel the subscription itself within the system that processed the payment.

Your consumer rights and what to expect

Singapore's Consumer Protection (Fair Trading) Act protects your rights when cancelling digital subscriptions, and Alo Moves must comply with these rules. Understanding these rights strengthens your position if the company refuses to process your cancellation or disputes a charge.

What singapore law says about cancellations

The Consumer Protection (Fair Trading) Act requires that any automatic renewal subscription must be easy to cancel. You have the right to cancel without penalty before your next billing cycle begins. If Alo Moves charges you after you have submitted a valid cancellation request, you can dispute that charge and demand a refund. Keep all cancellation confirmations and screenshots as proof of your request. If Alo Moves refuses to honour your cancellation, you can escalate the complaint to the Consumers Association of Singapore (CASE) or the Ministry of Trade and Industry (MTI). Stopee recommends always requesting written confirmation of your cancellation, even if the platform offers only on-screen confirmation.

Your right to refunds

Alo Moves' own policy typically does not offer refunds once a billing period has started. However, Singapore's consumer law may override this if you cancel within a reasonable trial period or if the company charged you after you submitted a valid cancellation. The 14-day free trial is your main window for a penalty-free exit. If you cancel during the trial, you will not be charged at all. If you cancel after the trial converts to a paid membership, refunds become unlikely under Alo's standard terms, unless you can show the cancellation was processed late due to the company's error.

How to cancel alo moves on iOS (Apple)

If you purchased your Alo Moves subscription through the Apple App Store, you must cancel through your Apple ID settings, not through the app itself. Follow these steps carefully to stop the next charge.

1. Open the Settings app on your iPhone or iPad.
   • Look for the gear icon on your home screen.
2. Tap your Apple ID name at the top of the Settings menu.
   • This opens your Apple account profile.
3. Select "Subscriptions" from the list.
   • You will see all active subscriptions linked to your Apple ID.
4. Find "Alo Moves" in the subscriptions list and tap it.
   • If you do not see it listed, double-check that you purchased through the App Store, not directly via the web.
5. Tap "Cancel Subscription" and confirm your cancellation.
   • Apple will ask you to confirm once more. Select "Confirm" when prompted.
6. Screenshot the confirmation screen showing the cancellation was successful.
   • Save this image to your phone or cloud storage immediately.

Warning: Deleting the Alo Moves app from your phone will not cancel the subscription. You must complete the steps above or Apple will continue to charge you monthly.

Pro tip: If the "Cancel Subscription" button does not appear, your trial period may still be active (no charge yet), or the subscription may already be cancelled. Refresh the page and check again.

How to cancel alo moves on android (Google play)

Android users who bought their subscription through the Google Play Store follow a similar but separate process. Google Play handles the billing, so you cancel there, not in the app.

1. Open the Google Play Store app on your Android phone or tablet.
   • Use the same Google account that you used to purchase the subscription.
2. Tap your Profile icon in the top right corner.
   • This is usually a circle with your initial or profile picture.
3. Select "Payments and subscriptions" from the menu.
   • You may need to scroll down to find this option.
4. Tap "Subscriptions".
   • This shows all active subscriptions on your Google account.
5. Find "Alo Moves" and tap it.
   • Review the next billing date and plan details.
6. Tap "Cancel subscription" and follow the prompts.
   • Google may offer you a discount to keep your subscription. You can ignore this and continue cancelling.
7. Take a screenshot of the final confirmation page.
   • Store it safely as proof of cancellation.

Warning: Uninstalling the Alo Moves app does not stop the recurring charge. You must cancel through Google Play.

Pro tip: Google Play sometimes delays the cancellation confirmation email by a few hours. Check your email (including spam folders) within 24 hours to confirm the cancellation was processed.

How to cancel alo moves on the web

If you purchased your subscription directly from the Alo Moves website (not through an app store), you cancel your membership through your account dashboard on the same website.

1. Go to the Alo Moves website and log in with your email and password.
   • Make sure you are using the correct account email if you have multiple accounts.
2. Navigate to "Settings" or "Account" in the main menu.
   • This is usually found at the bottom of the home page or in your user profile dropdown.
3. Look for "Membership" or "Subscription" options.
   • Select the section that shows your active plan and billing details.
4. Click "Cancel" or "Cancel Membership".
   • The system may ask you to confirm your reason for leaving. You can skip this or provide feedback.
5. Review the cancellation details and confirm once more.
   • Alo Moves will show your final access date.
6. Save or print the cancellation confirmation page.
   • Screenshot it or save the page as a PDF for your records.

Pro tip: Web cancellations often return a confirmation email within minutes. If you do not receive one within an hour, log back into your account and verify the cancellation status. If the subscription still shows as active, contact Alo Moves support immediately. Stopee recommends documenting the date and time you cancelled, as this matters if a dispute arises later.

What happens to your access after you cancel

Cancelling does not mean you lose access immediately. Understanding the timeline protects you from unexpected surprises.

Your access period after cancellation

After you cancel, your account remains active and fully functional until the end of your current billing cycle. For example, if you cancel on day 5 of a 30-day billing cycle, you keep full access to all classes until day 35. You can continue downloading and streaming classes, saving bookmarks, and completing programs as normal. Once the billing period ends, your account will be locked and you will no longer see new content or be able to stream classes.

What happens to your account data

Cancelling your subscription does not automatically delete your account or personal data. Your profile, saved workouts, progress history and user preferences remain stored in Alo's database. If you want your data removed completely, you must request account deletion separately, either through the account settings or by contacting Alo Moves support. Keep in mind that deleting your account is irreversible. If you decide to rejoin later, you will start with a fresh profile and lose all saved history.

Automatic renewal stops

The moment your cancellation is confirmed, automatic renewal is disabled. You will not be charged for any billing cycle after the current one ends. If you cancel on the last day of your billing period, the next charge will not go through.

Refund eligibility and what to claim

Refunds are the most misunderstood part of cancelling, so let's be clear about what you can and cannot claim back.

Standard refund policy

Alo Moves' published refund policy states that no refunds are issued once a billing period has started. This means if you subscribe to the monthly plan for SGD 22.98 and cancel on day 5, you do not get SGD 3.83 back for the 25 unused days. This is the company's standard position. However, this policy may not override Singapore's consumer protection laws in all situations.

When you might qualify for a refund

You have a stronger case for a refund if any of the following apply. First, if you cancel during the 14-day free trial before any charge is made, you owe nothing and are entitled to zero charges. Second, if Alo Moves charged you after you submitted a valid cancellation request, you can dispute that charge with your bank or app store and demand a refund based on unauthorized billing. Third, if you purchased through the Apple App Store or Google Play Store, you may be eligible for a refund under Apple or Google's own refund policies, which sometimes allow refunds within 14 to 30 days of purchase, even if Alo's policy says otherwise. Fourth, if you signed up for an annual plan and cancel within a short period, you may argue for a pro-rata refund under consumer protection principles. Stopee recommends contacting Alo Moves support directly to make your case, referencing the Consumer Protection (Fair Trading) Act if the company refuses.

How to request a refund

If you believe you qualify for a refund, contact Alo Moves support with your cancellation confirmation and a clear explanation of why you think a refund applies. Request a response in writing. If Alo Moves denies your request, escalate to the Consumers Association of Singapore (CASE) or the Ministry of Trade and Industry (MTI). Include copies of all communications, screenshots of charges, and your cancellation confirmation. If you paid through an app store, file a refund request directly with Apple or Google as well.

Alo moves pricing for singapore subscribers

Knowing exactly what you are paying helps you decide whether cancellation makes financial sense.

The monthly plan at SGD 22.98 works out to roughly SGD 0.77 per day if you use it daily. If you find yourself opening the app fewer than 3 times a week, cancellation often makes financial sense. If you purchased an annual plan upfront, the per-month cost is lower, which means your cancellation decision depends on how much use you are actually getting.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds straightforward, but small errors can leave you charged or locked out. We have seen these mistakes hundreds of times, and Stopee is here to help you avoid them.

Deleting the app instead of cancelling the subscription

This is the number one reason people get charged after they thought they had cancelled. Removing an app from your phone does nothing to stop the recurring charge. Your subscription is tied to your Apple ID, Google account, or Alo's server, not to the app file on your device. Always cancel within the payment system (Apple Settings, Google Play, or Alo Moves website) before you even think about deleting the app.

Cancelling only through the alo moves app

If you bought through the App Store or Google Play, the Alo Moves app itself may not have a full cancellation option. You must go through Apple or Google to stop the charge. Logging out of the Alo app is not the same as cancelling your subscription.

Failing to save your cancellation confirmation

Screenshots matter. If Alo Moves charges you again by mistake, or if the company later claims you never cancelled, your screenshot is your proof. Save the confirmation to cloud storage (Google Drive, OneDrive, iCloud) so you cannot lose it if your phone breaks.

Assuming the cancellation went through without checking

After you click "Cancel", do not just assume it worked. Log out, wait a few minutes, then log back in and verify that your subscription status shows as "Cancelled" or "Active until [date]". If it still shows as active with no cancellation date, repeat the cancellation process or contact support immediately.

Waiting until the last minute

Do not cancel on the final day of your billing cycle. Cancel at least 2 to 3 days early. This gives the payment system time to process your request and prevents the next charge from being initiated. If you cut it too close and are still charged, you have a stronger case for a refund if you can show you cancelled well in advance.

Your cancellation checklist

Use this checklist to make sure you have completed every step correctly and protected yourself from future charges.

Why stopee can help you stay protected

Cancelling subscriptions should be straightforward, but companies often make it deliberately confusing. Stopee has helped thousands of consumers cancel unwanted services, dispute unauthorized charges, and recover refunds they thought were lost. We understand the dark patterns that keep you subscribed and the consumer laws that protect you. Whether you need step-by-step guidance, help understanding your refund rights, or support escalating a complaint to CASE or the MTI, Stopee is your advocate. Visit Stopee.com today to access more cancellation guides, refund request templates, and consumer rights information specific to Singapore. Do not leave money on the table or assume the company will treat you fairly. Let Stopee help you take control of your subscriptions and your wallet.

Summary and next steps

Cancelling Alo Moves is simple once you know the right steps for your payment method. If you bought through Apple, go to Settings and your Apple ID. If you bought through Google Play, open the Play Store and find Subscriptions. If you bought directly from Alo, log into the website and find Membership settings. Cancel at least 2 to 3 days before your next billing date, screenshot the confirmation, and verify the cancellation took effect within 24 hours. If Alo Moves charges you after you cancel, dispute the charge with your bank or app store and contact the Consumers Association of Singapore. Stopee has created detailed cancellation guides for hundreds of services, and we are committed to making sure you understand your rights and get the refunds you deserve. Start your cancellation today with confidence.