Manage Yoga Movement

How to cancel yoga movement in singapore and understand your rights

What is yoga movement

Yoga Movement is a Singapore-based fitness service that blends on-demand digital classes with in-studio experiences, serving yoga practitioners across all skill levels.

Overview of the service

The company operates a hybrid model: you can access guided yoga sessions remotely through their app or website, or attend live classes at multiple studio locations across Singapore. This flexibility has made it popular with Singaporeans who want both convenience and community.

Yoga Movement offers styles ranging from beginner-friendly flows to advanced practices, with tutorials and workshops supplementing their core class library. Their digital platform and physical studios work in parallel, so your membership often covers both access types.

Main offerings and membership types

The service typically includes unlimited or limited class passes, monthly memberships, and package deals. Pricing varies by membership tier and promotional period.

Always check the official Yoga Movement website or app for current plan details, trial offers, and studio schedules. Promotional rates and bundle options change regularly, so what you see today may differ next month.

Why you might want to cancel yoga movement

Life changes, fitness priorities shift, and sometimes a service simply stops fitting your needs.

Common reasons singaporeans cancel

You might cancel because you have moved abroad, discovered an alternative studio closer to home, experienced a change in budget, or found that the class schedule no longer matches your routine. Some members cancel after a free trial conversion when they realise the cost doesn't justify their actual usage.

Others pause or cancel due to injury, taking up a different fitness activity, or struggling with the digital platform's user experience. There is no shame in this decision; Stopee recognises that every cancellation reflects genuine life circumstances.

Before you cancel: questions to ask yourself

Before you proceed, consider whether you might instead pause your membership, downgrade to a cheaper plan, or freeze your account temporarily. Some services offer these options as alternatives to cancellation.

If you have paid for a multi-month package or annual plan, check whether your contract allows mid-term cancellation and under what conditions. Stopee advises confirming this with their support team before submitting your cancellation request, because refund eligibility often depends on your specific plan terms.

Your consumer rights in singapore

You have specific legal protections when cancelling fitness and wellness subscriptions in Singapore.

Consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms and misleading representations. This law applies to Yoga Movement and requires they operate fairly toward you.

Key protections include the right to clear cancellation information, transparent pricing, and protection against automatic renewal traps. If Yoga Movement fails to disclose cancellation terms clearly or buries them in unreadable fine print, you may have grounds to dispute charges or demand a refund.

Distance selling and cooling-off periods

If you purchased a subscription online (rather than in-studio), Singapore's e-commerce consumer rules may entitle you to a 14-day cooling-off period. This allows you to cancel without penalty within 14 days of purchase, provided you meet specific conditions.

This protection applies only if Yoga Movement did not make their cancellation terms "prominent and unambiguous" before you paid. Stopee recommends keeping your confirmation email and any terms you received, as these become your proof if you need to invoke cooling-off rights.

Escalation and enforcement

If Yoga Movement refuses to honour a legitimate cancellation request or wrongfully charges you after cancellation, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE offers free mediation and will escalate unresolved disputes.

Document everything: screenshots of your account, cancellation confirmation emails, billing records, and copies of any correspondence with their support team. These records strengthen your position if you need to escalate.

Methods to cancel yoga movement

Your cancellation route depends on where and how you signed up.

Cancellation varies by subscription channel

You may have subscribed directly via Yoga Movement's website, through their mobile app, via the Apple App Store, through Google Play, or at a studio counter. Each channel has a different cancellation path, and using the wrong method can leave your subscription active even though you think you have cancelled.

Stopee always recommends identifying your original purchase channel first, because cancelling through the wrong platform will not stop your recurring charges.

Where to find your purchase records

Check your email for a subscription confirmation or receipt from Yoga Movement. Look for emails with subject lines like "Welcome to Yoga Movement" or "Your membership is active".

If you subscribed via Apple or Google, check your device's subscription settings. Open the App Store or Google Play, navigate to your account subscriptions, and look for Yoga Movement listed there. If it appears, your cancellation must happen within that app store, not through Yoga Movement's website.

If you booked at a studio in person, your subscription may be tied to your membership card or account at that specific location. Contact the studio reception directly to verify your subscription status.

How to cancel yoga movement step by step

Follow these detailed steps to cancel your subscription correctly, depending on where you signed up.

Cancellation via the yoga movement website or app

1. Open your web browser or Yoga Movement app and log in with your email address and password.
2. Navigate to your account settings, profile, or membership section. Look for labels like "Manage subscription", "Membership", "Billing", or "Account settings".
3. Find the option to view your active subscription or membership plan. This section will show your current plan name, renewal date, and billing amount.
4. Select the option to cancel, downgrade, or pause your subscription. Common button labels are "Cancel subscription", "End membership", or "Pause plan".
5. You will likely see a screen asking you to confirm your cancellation and optionally provide feedback on why you are leaving. Complete this form honestly, as feedback helps Yoga Movement improve.
6. Submit your cancellation. You should receive an on-screen confirmation message and a confirmation email within minutes. Pro tip: screenshot the confirmation page and save the confirmation email immediately.
7. Allow 24 to 72 hours for the system to process. Monitor your account to confirm access is revoked and check your payment method to ensure no further charges occur.

Cancellation via apple app store (iOS)

1. Open the App Store on your Apple device (iPhone or iPad).
2. Tap your profile icon in the top right corner, then select "Subscriptions".
3. Scroll through the list and find "Yoga Movement". If it does not appear, you did not subscribe through the App Store; use the website method instead.
4. Tap on the Yoga Movement subscription to view its details, including your renewal date and amount.
5. Tap "Cancel subscription" or "Cancel free trial" (depending on your plan status). You will see a screen confirming your action and possibly offering retention incentives.
6. Confirm your cancellation. The App Store will send you a cancellation confirmation email.
7. Your access ends at the end of your current billing period. If you need immediate access termination, contact Yoga Movement support directly via email.

Cancellation via google play (Android)

1. Open Google Play on your Android device.
2. Tap your profile icon in the top right, then select "Payments and subscriptions".
3. Tap "Subscriptions" and look for Yoga Movement in the active list.
4. Tap on Yoga Movement to open the subscription details. Review your renewal date and charges.
5. Tap "Cancel subscription". Google Play will ask you to confirm.
6. Complete the cancellation process. Google will email you a confirmation receipt.
7. Access typically ends at your next renewal date. Stopee advises marking that date in your calendar to verify charges stop on time.

Cancellation via email if online options fail

1. If you cannot find cancellation options in your account or the website cancellation fails, open your email client and compose a message to Yoga Movement support. (Use the contact email listed on their website.)
2. In the subject line, write: "Cancellation request for [your account email address]".
3. In the body, include:
   • Your full name as it appears on your account.
   • Your account email address.
   • Your membership plan name (if known) and the renewal date of your next charge.
   • A clear statement: "I request immediate cancellation of my membership effective today."
   • Your phone number for their reference.
4. Send the email and immediately take a screenshot showing the timestamp and your message.
5. Wait for a response within 48 hours. If you do not hear back, Stopee recommends sending a follow-up email referencing your original message and requesting written confirmation of your cancellation.
6. Once you receive a cancellation confirmation email, save it permanently as proof of your cancellation request.

Cancellation at a studio location

1. Visit the Yoga Movement studio where you originally purchased your membership during its business hours.
2. Approach the reception desk and inform the staff that you want to cancel your membership.
3. Provide your membership card and full name. Staff will access your account in their system.
4. Confirm your current plan details with them (plan name, renewal date, and amount).
5. Request written cancellation confirmation. Ask them to either email you a cancellation receipt or print one for you to keep.
6. If they cannot cancel in-studio, ask for the correct email address or online portal to complete your cancellation. Do not leave without clear next steps.

What happens after you cancel yoga movement

Cancelling is only half the battle; understanding what comes next ensures you do not face surprise charges or access issues.

Timeline for access removal

In most cases, your access to Yoga Movement classes and content continues until the end of your current billing period. If you cancel on the 10th of a month and your renewal date is the 25th, you retain full access until the 25th, then lose access after.

Some services offer immediate access termination upon request. Stopee advises specifying in your cancellation request whether you want access to end immediately or at your renewal date, then confirming which option Yoga Movement applies.

Checking your account post-cancellation

After cancellation confirmation, log back into your account after 24 hours. Your account should display a status such as "cancelled", "inactive", or "no active subscription".

If your account still shows an active subscription, contact support immediately and reference your cancellation confirmation email. This may indicate a system error or processing delay.

Monitoring your billing records

Check your credit card or bank statement 3 to 5 days after your cancellation. No charge should appear on your renewal date.

If a charge does appear after your cancellation, contact Yoga Movement support at once. Provide your cancellation confirmation email and request an immediate refund. If they refuse, escalate to CASE (Consumers Association of Singapore) with your documentation.

Account and data removal

Cancelling your subscription does not automatically delete your personal data. If you want Yoga Movement to remove your account entirely, email their support team with a separate data deletion request.

Under Singapore's Personal Data Protection Act, you have the right to request that your personal information be deleted. Yoga Movement must respond within 30 days and must confirm deletion in writing.

Will you get a refund

Refunds are the most commonly misunderstood aspect of cancellation, and the answer depends on your specific plan and circumstances.

Published refund policy

Yoga Movement does not publish a standard refund policy visible on their website. This absence of clarity is itself a problem, because consumer law requires companies to disclose non-refundable terms prominently before purchase.

Contact Yoga Movement support directly and ask: "What is your refund policy if I cancel before my membership end date?" Request their response in writing via email. Stopee has found that pushing for written clarity often reveals flexibility that verbal responses do not.

When refunds may apply

You may be entitled to a refund in these scenarios:

• 14-day cooling-off period: If you purchased online and cancelled within 14 days without using services significantly, the law may entitle you to a full refund under distance selling rules.
• Service failure: If Yoga Movement's platform is broken, classes are cancelled repeatedly, or you cannot access promised services, you may claim a partial refund for undelivered value.
• Misleading terms: If their cancellation or refund policy was not clearly disclosed before purchase, you may demand a refund as a remedy for unfair contract practices.
• Promotional or trial conversions: If you were charged unexpectedly after a free trial without explicit prior consent, you have grounds to dispute and reverse the charge.

Refund claim process

If you believe you qualify for a refund, email Yoga Movement support with this information:

• Your order number and purchase date.
• The exact amount charged and the date of the charge.
• Your reason for requesting a refund (cooling-off, service failure, misleading terms, etc.).
• A clear statement requesting a full or partial refund and the timeframe you expect it.
• Attach screenshots of any relevant evidence (broken features, billing confirmations, misleading marketing, etc.).

Allow 7 to 10 business days for a response. If Yoga Movement refuses or ignores your refund request, escalate to CASE for free dispute resolution. Stopee emphasises that persistence and documentation are your strongest tools in refund disputes.

Yoga movement pricing and plan comparison

Understanding your plan type helps you determine whether cancellation is the right choice or whether downgrading might suit you better.

Current plan types and costs

Note: Pricing changes frequently. Always verify current costs on the official Yoga Movement website or app before making a decision.

Alternatives to cancellation

Before you cancel, consider whether downgrading, pausing, or freezing your membership might better match your current needs.

If you use classes only once or twice per month, switching from an unlimited monthly plan ($70) to a 10-class package ($140, usable over several months) could save money without committing to cancellation. Some members pause for 1 or 3 months during busy work seasons, then resume without losing their account history.

Contact Yoga Movement support and ask explicitly: "Do you offer pause options, downgrades, or free-tier access?" Their answer may reveal a middle path that prevents you from cancelling altogether.

Common mistakes when cancelling yoga movement

Cancelling wrongly is surprisingly easy, and thousands of Singaporeans every year find themselves still paying for a service they thought they had ended. Stopee sees this pattern across all subscription services, and the pain is preventable with awareness.

Mistake 1: cancelling in the wrong place

The most frequent error is cancelling through Yoga Movement's website when you originally subscribed via the Apple App Store. The two systems do not communicate; your subscription remains active in the App Store and charges continue.

Always verify your original purchase channel first. Check your confirmation email or your device's subscription settings before cancelling anywhere.

Mistake 2: assuming cancellation is instant

Many people cancel and expect immediate access loss. In reality, you typically keep access until your renewal date. Some members mistakenly believe this means their cancellation failed and try cancelling again, resulting in duplicate cancellation requests or confusion.

Understand that your access period and your cancellation become effective at different times. Access ends at renewal; cancellation is processed now.

Mistake 3: not saving confirmation proof

You cancel, receive a confirmation email, and delete it to clean up your inbox. Three months later, a surprise charge appears. You have no proof you cancelled.

Create a folder in your email labelled "Cancelled subscriptions" and move every cancellation confirmation there permanently. If a dispute arises, you have proof.

Mistake 4: ignoring the cooling-off window

You sign up for a monthly plan, use it for 20 days, then cancel. You assume you are entitled to a refund because you bought online. You are not, unless you cancel within 14 days without significant service use.

Understand your plan's refund eligibility immediately after purchase. If you think you qualify for cooling-off protection, cancel within 14 days to preserve your claim.

Mistake 5: failing to follow up on late responses

You email Yoga Movement support requesting cancellation and receive no response within 5 days. You assume silence means approval and stop worrying about it. Your subscription charges again.

Set a calendar reminder for 3 days after contacting support. If you have not received a response, send a follow-up email. Stopee advises treating support silence as a red flag, not a green light.

Cancellation checklist for yoga movement

Use this checklist to ensure you cancel correctly and protect yourself against errors.

• Identify where you originally purchased (website, app, App Store, Google Play, or studio).
• Log into your account and locate your current plan, renewal date, and billing amount.
• Check whether you are within 14 days of purchase and eligible for cooling-off protection.
• Review Yoga Movement's published terms to understand whether your plan is refundable.
• Complete your cancellation through the correct channel (website, app store, or support email).
• Take a screenshot of your cancellation confirmation page and save the confirmation email immediately.
• Wait 24 to 72 hours and log back in to confirm your account status shows "cancelled" or "inactive".
• Check your bank or credit card statement 3 to 5 days after your renewal date to verify no charge appears.
• If a charge does appear, contact support immediately with your cancellation confirmation as proof.
• If support refuses to refund, escalate to CASE with all documentation.

Yoga movement contact details and headquarters

If you need to contact Yoga Movement directly to cancel or dispute charges, use these verified channels.

Corporate information

Yoga Movement Pte. Ltd. is registered with ACRA (Accounting and Corporate Regulatory Authority) in Singapore. Their registered business address is where formal legal notices may be sent if needed.

For routine customer support (cancellations, billing questions, and account access), use their email support address listed on their website or app. Email is preferable to phone calls because you receive written confirmation that you can reference later.

Alternative dispute resolution

If Yoga Movement does not respond to your cancellation request or refund claim within 10 business days, lodge a free complaint with CASE (Consumers Association of Singapore). CASE will mediate and escalate unresolved disputes to the small claims court if necessary.

CASE contact: Phone +65 6100 0315 or visit www.case.org.sg.

Final thoughts on cancelling your yoga subscription

Cancelling Yoga Movement is straightforward when you follow the correct steps and document your actions. The key is identifying your subscription channel, confirming your plan details, and submitting your cancellation through the right platform.

Consumer protection laws in Singapore support you. The Consumer Protection (Fair Trading) Act requires Yoga Movement to honour cancellations, disclose terms clearly, and refund you in specific circumstances. Your strongest protection is persistence, documentation, and knowing when to escalate.

Stopee has helped thousands of consumers navigate subscription cancellations with clarity and confidence. Whether your issue is a delayed response from customer support, unexpected charges, or confusion about refund eligibility, Stopee (stopee.com) exists to demystify these processes and empower you to make informed decisions.

Save your cancellation confirmation, monitor your billing records, and do not hesitate to escalate to CASE if Yoga Movement fails to honour your cancellation. You deserve a service that respects your time and budget.