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Cancel Momentum: The Right Way
How to cancel momentum AI fitness coach in singapore: your complete guide
What is momentum and why you might want to cancel
Momentum is a subscription-based fitness app that uses artificial intelligence to deliver personalized workout plans, automatic activity tracking, and daily performance summaries. The app is available through the Singapore App Store and relies on your device sensors to collect workout data and generate tailored coaching feedback.
You might decide to cancel Momentum for several reasons: the subscription no longer fits your fitness goals, you prefer a different coaching app, the cost does not match the value you receive, or you simply want to pause your membership temporarily. Whatever your reason, Stopee is here to walk you through the cancellation process step by step so you retain full control of your subscription.
Core features and what you lose after cancellation
Momentum's core features include AI-powered workout feedback, personalized tracking tailored to your fitness level, step and activity analytics, and goal-tracking capabilities. When you cancel your subscription, you lose access to these premium features once your current paid period expires. The app may revert to a free tier if one is available, but the advanced coaching and analytics stop immediately after your billing cycle ends.
Momentum subscription plans and pricing in singapore
Momentum offers flexible subscription options to suit different fitness commitments and budgets. Here is the official pricing structure available through the Singapore App Store.
| Plan | Price (SGD) | Billing period | Best for |
|---|---|---|---|
| Weekly subscription | S$6.98 | 7 days | New users testing the app |
| Annual subscription | S$19.98 | 12 months | Long-term fitness commitment |
The annual plan offers the best value if you plan to use Momentum for a full year. However, if you are unsure about the app, the weekly option gives you a low-cost trial period before committing to a longer subscription.
Understanding what you pay and when
Your subscription renews automatically on the same date each billing cycle unless you cancel before the renewal date. Apple handles all billing through your registered Apple ID account, and charges appear on your linked payment method (credit card, debit card, or Apple account balance). Stopee recommends reviewing your Apple subscription settings monthly to track upcoming charges and catch any unwanted renewals early.
How to cancel momentum via apple app store on iOS
The most straightforward way to cancel your Momentum subscription is through Apple's App Store settings on your iPhone or iPad. Follow these steps precisely to avoid accidental charges at your next billing date.
- Open the App Store app on your iPhone or iPad.
- Tap the profile icon in the top right corner of the screen.
- Select "Subscriptions" from the menu that appears.
- You will see a list of all your active and expired subscriptions.
- Find "Momentum - AI Fitness Coach" in your subscriptions list and tap it.
- If Momentum does not appear, scroll down or use the search function to locate it.
- Tap "Cancel Subscription" at the bottom of the Momentum subscription details screen.
- A confirmation message will appear asking you to confirm the cancellation.
- Confirm your cancellation by tapping the final "Confirm" or "Cancel Subscription" button.
- Do not tap "Resume" or "Resubscribe" unless you change your mind.
- Verify that the subscription status changes to "Expired" or shows a future end date.
- Screenshot this confirmation for your records in case you need to dispute a charge later.
Pro tip: Apple sends a confirmation email to your registered Apple ID email address immediately after you cancel. Check your email within minutes to confirm the cancellation went through. If you do not receive this email, return to the App Store and verify that Momentum still shows as "Cancelled" or "Expired."
Cancelling directly through the momentum app or developer
Some apps offer in-app cancellation options that bypass Apple entirely. Before contacting support, check whether Momentum provides this option inside the app itself.
- Open the Momentum app on your device.
- Look for a "Settings," "Account," or "Subscription" section, typically found at the bottom of the screen or in a menu icon.
- Navigate to your account or subscription settings.
- Tap "Manage Subscription," "Billing," or similar options if available.
- If you find a "Cancel Subscription" or "End Membership" button, tap it and follow the on-screen prompts.
- Some apps ask you why you are cancelling; your answer helps developers improve their service but does not affect the cancellation.
- If no in-app cancellation option exists, contact Momentum's developer support directly.
- Look for a "Help," "Contact Us," or "Support" link inside the app or on the App Store listing.
- Email the developer with your Apple order ID and the exact date you want the cancellation to take effect.
- Keep a copy of every email you send and receive in case disputes arise later.
Warning: If you contact the developer and they claim they cannot cancel your subscription, return to Apple's App Store to cancel directly. You have the right to cancel through Apple at any time, and the developer cannot override this right.
What happens after you cancel momentum
Cancelling your subscription does not immediately remove Momentum from your device or end your access. Understanding the transition period helps you plan your fitness routine and avoid frustration when premium features disappear.
Access and feature availability after cancellation
After you cancel, you retain full access to Momentum's premium features until the end of your current billing cycle. If your weekly subscription renews on Thursday and you cancel on Monday, you keep the app working at full capacity until the following Thursday. On the day your subscription expires, the app either reverts to a free version with limited features or becomes unusable, depending on Momentum's business model.
Stopee advises you to download or screenshot your workout history and progress data before your subscription expires. Many fitness apps do not allow you to export data after cancellation, so capturing this information beforehand protects your personal fitness records.
Automatic renewal and future billing
Once you cancel through Apple App Store, Momentum will not charge your payment method again when the current billing period ends. You will not receive unexpected charges or be enrolled in a new billing cycle. However, you can reactivate your subscription at any time by visiting the same App Store subscription screen and tapping "Renew Subscription" or "Resume."
Check your Apple ID billing history within 48 hours of cancellation to confirm no charge appears. If Apple charges you after you cancel, Stopee recommends requesting a refund immediately through Apple and then investigating the payment with your bank or credit card company.
Account data retention and deletion requests
Momentum's developer may retain your account data, workout history, and profile information even after you cancel your subscription. This retention typically allows you to reactivate your account later without losing your fitness records. However, if you want Momentum to delete your personal data permanently, you must request this separately.
Submit a data deletion request to Momentum's developer support and reference Singapore's Personal Data Protection Act (PDPA). The developer must respond to your deletion request within 30 days and must delete your data unless they have a legal reason to retain it. Keep records of your deletion request and the developer's response for your protection.
Refunds: what you can claim and how to request them
App Store refunds follow Apple's policies and your rights under Singapore consumer protection law. Understanding your eligibility and acting quickly improves your chances of recovering your money.
Refunds through apple
Apple processes all refund requests for subscriptions purchased through the App Store, regardless of whether you contact Apple or Momentum's developer. You must initiate your refund request through Apple's official channels within 14 days of the charge appearing on your statement for the best chance of approval.
- Visit Apple's official refund page at reportaproblem.apple.com or open the App Store app on your device.
- On mobile, go to Settings > Your Name > Media & Purchases > Purchase History.
- Find the Momentum charge you wish to refund and tap "Report a Problem."
- Apple shows you charges from the past 90 days; older charges may require contacting Apple Support directly.
- Select a reason for your refund request from the dropdown menu.
- Choose "I do not recognize this charge," "The app does not match the description," or "Technical issue preventing use."
- Be honest; Apple can decline refunds if your reason contradicts your usage history.
- Write a brief explanation of your issue (150-200 characters).
- Example: "Cancelled subscription but charged again; app quality does not match the price."
- Submit your request and wait for Apple's response within 24 to 48 hours.
- Most refunds process within 5 to 10 business days once approved.
Pro tip: If Apple denies your first refund request, you can submit a second appeal. In your appeal, reference the Consumer Protection (Fair Trading) Act and explain why you believe the charge was unfair. Stopee has seen many consumers succeed on their second attempt with this approach.
Developer refunds and statutory consumer rights
Momentum's developer may offer refunds in exceptional cases beyond Apple's standard policy, but they are not obligated to do so. However, Singapore's Consumer Protection (Fair Trading) Act gives you statutory rights that override a company's stated refund policy in certain situations.
You can claim a refund if you can prove that Momentum was not fit for purpose, did not match its description in the App Store, or malfunctioned within the first reasonable period of use. If Momentum crashed repeatedly, prevented you from using promised features, or the developer misrepresented the app's capabilities, you have legal grounds to demand a full refund from both Apple and Momentum's developer.
Document any app malfunctions with screenshots or video recordings, and include this evidence when you request a refund. Stopee recommends keeping all receipts, order confirmations, and email correspondence with the developer to support your claim if the dispute escalates.
Your consumer rights in singapore
Singapore's consumer protection framework empowers you to cancel subscriptions fairly and recover money if the service fails to meet legal standards. Knowing these rights prevents companies from trapping you in unwanted subscriptions.
Consumer protection (Fair trading) act coverage
The Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading advertising, and defective goods or services. Momentum's subscription falls under these protections because it is a paid service offered to Singapore consumers. You have the right to cancel if the service is not as advertised, fails to work properly, or the terms were deliberately obscured.
The act also prohibits "dark patterns" or deceptive design practices that make cancellation harder than signup. If Momentum hides the cancel button, requires you to contact support multiple times, or makes cancellation significantly more difficult than subscription, you can lodge a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).
Escalation points if momentum refuses to cancel or refund
If Momentum or Apple refuses to cancel your subscription or denies your refund without justification, you have escalation options that do not require legal representation. First, Stopee recommends submitting a formal complaint to the Consumers Association of Singapore (CASE) at case.org.sg. CASE operates a free mediation service and can pressure both Momentum and Apple to resolve disputes fairly.
If CASE mediation fails, you can lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS) at cccs.gov.sg. The CCCS investigates unfair trading practices and can penalise companies that systematically refuse legitimate cancellations or refunds. Document everything: dates, email addresses, support chat transcripts, and all charges so you provide CCCS with a complete record.
Common mistakes when cancelling momentum
Cancelling a subscription seems simple, but small errors can leave you charged for months or lose your refund eligibility. We understand how frustrating it is when you think you cancelled but the charges continue.
Mistake 1: deleting the app instead of cancelling the subscription
Removing Momentum from your phone does not cancel your subscription. Apple continues charging you on your renewal date even if the app is no longer installed on your device. You must cancel through App Store settings, not by deleting the app itself.
Mistake 2: cancelling during the trial period and losing the full refund opportunity
If Momentum offers a free trial, cancelling after the trial ends but before you discover a genuine defect means you cannot claim a refund. Cancel during the trial period if you know the app does not suit you, or if you find a legitimate fault (app crashing, features missing), document the issue immediately and request a refund within 14 days of any charge.
Mistake 3: not verifying the cancellation status in apple's subscription settings
After you tap "Cancel," always return to your subscriptions list and confirm that Momentum now shows as "Expired" or displays a cancellation date. Some users accidentally tap "Resume" instead of "Confirm" and end up reactivating their subscriptions without realising it. A quick screenshot of the final cancellation confirmation protects you if billing disputes arise.
Mistake 4: waiting too long to request a refund
Apple typically honours refund requests within 14 days of the charge. If you wait 6 weeks to complain, your refund request is much more likely to be denied. Request your refund as soon as you discover an unwanted charge or realise the app does not meet your expectations.
Cancellation checklist before your subscription renews
Use this checklist to ensure your Momentum cancellation is complete and your account is protected.
| Step | Action | Completed |
|---|---|---|
| 1 | Open App Store and navigate to Subscriptions | ☐ |
| 2 | Find and tap "Momentum - AI Fitness Coach" | ☐ |
| 3 | Tap "Cancel Subscription" and confirm | ☐ |
| 4 | Verify status shows "Expired" or future cancellation date | ☐ |
| 5 | Screenshot the cancellation confirmation for your records | ☐ |
| 6 | Check your email for Apple's cancellation confirmation | ☐ |
| 7 | Download or screenshot your fitness data from the app before expiry | ☐ |
| 8 | Monitor your Apple ID billing history for surprise charges | ☐ |
Contact information and cancellation address
If you need to escalate your cancellation request or submit a formal complaint, here are the official contact details for Momentum and relevant consumer authorities in Singapore.
Momentum developer contact
The registered entity for Momentum fitness services is located at:
MOMENTUM I PTE. LTD.
Registered office: Singapore
SSIC code: 93111 (Sports and recreation)
Support: Check the Momentum app settings or the App Store listing for current contact email.
For alternative Momentum services in Singapore, contact information is available at:
Momentum fitness
Northshore Residences
Singapore
Consumer protection escalation in singapore
If Momentum refuses to cancel or refund your subscription, contact these authorities:
Consumers Association of Singapore (CASE)
Website: case.org.sg
Telephone: 6100 0315
Email: call@case.org.sg
Service: Free mediation for subscription and billing disputes.
Competition and Consumer Commission of Singapore (CCCS)
Website: cccs.gov.sg
Telephone: 6325 8355
Email: contact@cccs.gov.sg
Service: Investigates unfair trading practices including dark pattern cancellation design.
Final thoughts: take control of your subscription today
Cancelling Momentum is straightforward once you know the exact steps and your consumer rights. You do not need to speak with customer service, navigate confusing phone trees, or accept charges you did not authorise. The Apple App Store gives you direct control over your subscription, and Singapore's consumer laws back your right to cancel fairly.
Follow the cancellation steps in this guide immediately if you have made your decision. Verify your cancellation status within 48 hours, download your fitness data while you still have access, and monitor your billing history for unexpected charges. If Momentum or Apple refuses to honour your cancellation or refund, escalate to CASE or the CCCS without hesitation.
Stopee has helped thousands of consumers cancel fitness subscriptions, streaming services, and subscription boxes by providing clear, step-by-step guidance and arming them with knowledge of their rights. Visit Stopee at stopee.com today to explore guides for cancelling other services, and let us help you regain control of your subscriptions and your budget. You deserve a subscription experience that respects your choices and your money.