Manage Yoga-Go

How to cancel Yoga-Go in singapore and reclaim your subscription fees

What is Yoga-Go

Yoga-Go is a subscription-based mobile and web platform that delivers on-demand yoga and Pilates classes to your home across multiple fitness levels and goals. The service combines live and recorded sessions into a flexible digital experience, letting you practise whenever it suits your schedule.

How the service works

You download the Yoga-Go app on your phone or tablet, or access it via web browser, and choose from curated routines, structured programs, and individual sessions. The platform tracks your progress and lets you mix and match content based on your goals, whether that is flexibility, strength, or stress relief.

Yoga-Go operates on a subscription model with auto-renewal built in. Unless you actively cancel, your payment method is charged automatically at the end of each billing period. This is where many subscribers in Singapore find themselves trapped, paying for months they no longer use.

Key features and subscription tiers

Yoga-Go typically offers tiered access: free limited classes, monthly paid subscriptions, and annual plans at a discount. Premium members unlock the full library, ad-free experience, and exclusive workshops. The app integrates progress tracking, offline downloads, and personalised recommendations to keep you engaged.

The subscription auto-renews unless you cancel through the payment platform (Apple App Store, Google Play, or Yoga-Go's web account). This automatic renewal is convenient for committed practitioners but problematic if your circumstances change.

Your consumer rights when cancelling Yoga-Go in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel digital services. You have the right to fair contract terms, transparent pricing, and clear cancellation processes.

What the law says about subscription cancellation

Under the Consumer Protection (Fair Trading) Act, Yoga-Go must disclose the full terms of auto-renewal before you pay. The company cannot hide cancellation in unclear menus or make the process deliberately difficult. If Yoga-Go has breached these standards, the Competition and Consumer Commission of Singapore (CCCS) can intervene on your behalf.

If you believe Yoga-Go has acted unfairly, you can lodge a complaint with the CCCS at www.cccs.gov.sg. Keep records of all charges, cancellation attempts, and correspondence. This evidence strengthens your case if you escalate to the CCCS or dispute the charge with your bank.

Your right to refunds

Yoga-Go is not required to refund an unused subscription period unless the company explicitly offers a money-back guarantee. However, if you cancelled within a cooling-off period and Yoga-Go failed to process the cancellation, you have grounds to dispute the charge. The CCCS can help clarify whether you qualify for a refund in your specific situation.

Methods to cancel Yoga-Go

Your cancellation path depends on how you subscribed. Yoga-Go operates across three platforms, and each has its own cancellation workflow. Stopee has guided thousands of users through these steps, so knowing which method applies to you saves time and frustration.

Cancel via google play (Android)

If you subscribed through Google Play Store on your Android device, you must cancel through Google's subscription management system, not the Yoga-Go app itself.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon (top right corner).
   • Select Payments and subscriptions.
   • Tap Subscriptions.
2. Find and tap Yoga-Go in the list of active subscriptions.
3. Tap Cancel subscription and follow the prompts to confirm.
4. Verify the cancellation by checking your email for a Google Play confirmation receipt.

Pro tip: Cancel at least 24 hours before your next billing date. Google Play will continue your access until the end of the current paid period, even after cancellation. You keep everything you have paid for until that date.

Warning: Do not assume the Yoga-Go app cancellation button cancels your Google Play subscription. It does not. You must use Google Play's system to stop auto-renewal.

Cancel via apple app store (iOS)

Apple controls billing for iOS subscriptions. You cancel through your Apple Account settings, not within the Yoga-Go app itself.

1. Open the Settings app on your iPhone or iPad.
   • Scroll down and tap your name at the top.
   • Select Subscriptions.
2. Locate Yoga-Go in the active subscriptions list and tap it.
3. Tap Cancel Subscription and confirm the cancellation.
4. Check your email for an Apple receipt confirming the cancellation.

Pro tip: Apple lets you cancel up to 1 hour before your renewal time. However, cancelling 24 hours in advance removes all doubt. Your access continues until the end of the current billing cycle.

Warning: Some users mistake the "Manage" button for a cancellation option. It is not. You must explicitly choose Cancel Subscription to stop auto-renewal.

Cancel via Yoga-Go web account

If you subscribed directly through Yoga-Go's website or in-app web settings, you manage your subscription within the platform itself.

1. Log into your Yoga-Go account on the web (www.yoga-go.welltech.com or similar).
   • Enter your email and password.
   • Navigate to Settings or Account Settings.
2. Find the Subscriptions or Billing section.
3. Select your active plan and choose Cancel Subscription or similar wording.
4. Follow any confirmation prompts and save your changes.
5. Request a cancellation confirmation email from Yoga-Go support if the system does not send one automatically.

Pro tip: If the web cancellation button is missing or unclear, contact Yoga-Go support immediately through the Help Centre at help-centre.yogago.welltech.com. Take a screenshot of the problem and include it in your support ticket. Stopee recommends doing this within 48 hours to preserve evidence if you need to escalate.

Warning: Web-based subscriptions sometimes renew even after you click cancel if the system has a bug. Monitor your bank statement for 10 days after cancellation to confirm no charge appears.

Critical timing: when to cancel before you are charged

Timing is everything when cancelling Yoga-Go. A late cancellation by hours can trigger another full month or year of charges.

The 24-hour rule

All three platforms (Google Play, Apple, and Yoga-Go web) require you to cancel at least 24 hours before your next billing date. Your renewal date is shown in the subscription settings or in your last receipt email. Subtract 24 hours from that date and mark it on your calendar as your hard deadline.

If your renewal date is 15 April and you cancel on 14 April at 10:00 AM, you are safe. If you cancel on 14 April at 11:00 PM and your renewal is 15 April at 2:00 AM (Singapore time), the charge may already have processed.

Check your billing date now

Before you do anything else, log into your subscription account (Google Play, Apple, or Yoga-Go) and write down your exact renewal date and time. Set a phone alarm for 48 hours before that date as a safety reminder. Stopee has helped thousands of consumers prevent unwanted charges simply by tracking this one detail.

What happens after you cancel Yoga-Go

Cancelling does not mean your access ends immediately. Understanding what you keep and what you lose removes confusion and helps you plan your next fitness step.

Your access after cancellation

You retain full access to all content until the end of your paid billing period. If your next renewal was scheduled for 30 April and you cancel on 20 April, you keep using Yoga-Go until 30 April at 11:59 PM. On 1 May, your access locks.

Auto-renewal stops as soon as your cancellation processes. No further charges appear on your payment method after the current period ends. You are protected from surprise bills, which is where many subscribers go wrong without proper cancellation.

What happens to your account data

Cancelling your subscription does not delete your account profile, workout history, or progress tracking. Your data remains stored in Yoga-Go's system. If you resubscribe later, you can retrieve your saved workouts and achievements.

If you want your personal data removed entirely, you must request account deletion separately through the Help Centre or Yoga-Go support. Cancelling the subscription alone does not trigger data removal.

Resubscribing later

You can resubscribe to Yoga-Go at any time through the same platform you originally used. Your progress and preferences are waiting if the company has retained them. New subscriber discounts may apply if you were a lapsed member.

Refund eligibility and how to claim your money back

Refunds are the most complicated part of cancellation. Stopee breaks down exactly when Yoga-Go must refund you and when they legally do not have to.

Subscriptions purchased directly from Yoga-Go (web)

Yoga-Go's refund policy typically states that web subscriptions are final and non-refundable. The company may offer a 30-day money-back guarantee, but this only applies if you request it within 30 days of your initial purchase. Renewal charges are never eligible for refund under standard policy.

If you paid via web and want to claim a refund, contact Yoga-Go support immediately through the Help Centre and reference the money-back guarantee if it applies. Include your receipt and the date of purchase. Give Yoga-Go 5 business days to respond.

Subscriptions via apple app store

Apple, not Yoga-Go, controls refunds for App Store purchases. You must submit your refund request directly to Apple.

1. Visit reportaproblem.apple.com on your web browser.
2. Sign in with your Apple ID.
3. Locate your Yoga-Go charge and tap Report a Problem.
4. Select a reason (e.g. "I did not authorise this charge" or "I did not receive the service").
5. Submit your request and await Apple's email response within 48 hours.

Pro tip: Apple approves refunds more readily if you request them within 30 days of the charge. If you cancelled but were still charged, include this fact in your explanation. Stopee recommends keeping a screenshot of your cancellation confirmation as evidence.

Subscriptions via google play

Google Play also manages its own refunds. You request money back from Google, not from Yoga-Go.

1. Open the Google Play Store app and go to Menu.
2. Select Payments and subscriptions, then Manage subscriptions.
3. Find Yoga-Go and tap it.
4. Look for Report a problem or similar option.
5. Choose your reason and complete the form.
6. Google will email you within 48 hours with a decision.

Pro tip: Google approves refunds for unauthorised charges and failed services more readily than Apple. If Yoga-Go cancelled but still charged you, clearly state this in your report. Attach a screenshot of your cancellation confirmation.

If the platform denies your refund

If Apple or Google refuses your refund request, you have a second option: dispute the charge with your bank or credit card issuer. This is called a chargeback or dispute, and it tells your bank to reverse the transaction.

1. Contact your bank (call the number on the back of your card).
2. Explain that you cancelled Yoga-Go but were charged anyway.
3. Provide your cancellation confirmation and proof of the unwanted charge.
4. Request a chargeback or transaction reversal.
5. Your bank investigates and typically resolves the dispute within 30 days.

Warning: Banks may freeze your account temporarily during a dispute. Avoid making this your first step. Always try Apple/Google refunds first, then escalate to your bank if they fail.

Pricing breakdown and plan comparison

Knowing Yoga-Go's pricing helps you calculate whether you are getting value and when to cancel before wasting money.

Insight: Annual plans lock you into 12 months of charges. If your fitness goals or budget change, cancel immediately to avoid wasting money on unused months. Monthly plans offer flexibility but at a higher per-month cost.

Common mistakes that cost you money

Cancelling Yoga-Go is straightforward in theory, but small mistakes lead to wasted fees. Many subscribers in Singapore unknowingly repeat these pitfalls.

Mistake 1: cancelling only in the app, not the payment platform

The biggest trap is tapping a cancel button inside the Yoga-Go app and assuming you are done. The app button does not connect to Google Play, Apple, or Yoga-Go's billing system. Your subscription auto-renews anyway, and you are charged again.

Always cancel through the source: Google Play, Apple, or Yoga-Go web account. The app cancel button is a red herring. Stopee strongly recommends ignoring any in-app cancellation prompts and going straight to the platform itself.

Mistake 2: missing the 24-hour deadline

Your renewal charge processes automatically if you cancel after the 24-hour window. A charge that appears to go through at 2:00 AM was likely triggered hours earlier. Set a phone reminder for 48 hours before your renewal date to ensure you hit the deadline.

Mistake 3: assuming your access ends immediately

New cancellers often panic when they see their plan is still active after cancelling. This is correct behaviour. You paid for access until the renewal date, and you keep it. When that date hits, access locks. Do not cancel multiple times thinking the first attempt failed.

Mistake 4: not requesting a refund when you should

If Yoga-Go charged you after you cancelled, or if you caught an auto-renewal within 24 hours, you have grounds to request a refund. Staying silent costs you money. Contact Apple, Google, or Yoga-Go support immediately with proof of your cancellation attempt. Stopee has seen users recover SGD 100+ with a single support ticket.

Mistake 5: deleting the app instead of cancelling the subscription

Removing the Yoga-Go app from your phone does nothing to stop auto-renewal. The app is just a front door to the service. The billing happens behind the scenes in your payment platform's servers. Delete the app only after you have cancelled the subscription.

Cancellation checklist for Yoga-Go

Use this step-by-step checklist to ensure nothing falls through the cracks when you cancel.

1. Log into your subscription account (Google Play, Apple, or Yoga-Go web) and note your exact renewal date and time.
2. Set a phone alarm or calendar reminder for 48 hours before renewal.
3. On that reminder date, log back in and navigate to your subscription settings.
4. Find and select Cancel Subscription or equivalent wording.
5. Follow any confirmation prompts and complete the cancellation.
6. Screenshot the cancellation confirmation page or email for your records.
7. Wait 2-3 hours, then log back in and verify that the subscription is marked as cancelled.
8. Continue using Yoga-Go until your access expires on the original renewal date.
9. On the day after your paid period ends, confirm your access has locked and no new charge has appeared.
10. If a charge appears after cancellation, contact your bank or Apple/Google within 24 hours to request a refund.
11. Save all receipts, confirmation emails, and correspondence for at least 6 months.

When to keep your Yoga-Go subscription versus when to cancel

Not every user should cancel. This comparison helps you make an informed choice based on your fitness goals and budget.

Your decision should be honest and budget-driven. If you have tried the service and it is not working for you, cancel without guilt. Yoga-Go will welcome you back as a returning subscriber if your situation changes.

Get help cancelling Yoga-Go through stopee

Yoga-Go operates in a space where auto-renewal is easy but cancellation feels deliberately obscure. You are not alone in finding the process frustrating. Stopee has helped thousands of consumers cancel Yoga-Go and similar fitness subscriptions, fighting back against hidden fees and unclear terms.

If you are stuck at any step, uncertain whether you are entitled to a refund, or worried about a charge that appeared after cancellation, Stopee offers free guidance and escalation support. Our team knows every trick Yoga-Go uses to hide its cancellation process, and we walk you through the exact steps to reclaim your money.

Visit Stopee.com today. You will find detailed guides, real user reviews, and direct support if things go wrong. Stopee has recovered thousands of pounds for consumers across Singapore, and your case matters. Take action now, cancel with confidence, and never pay for a service you have stopped using.