Manage Yoga-Go

How to cancel Yoga-Go in south africa: your complete guide to stopping payments and understanding your rights

What Yoga-Go is and why you might want to cancel

Yoga-Go is a subscription-based fitness app that streams on-demand yoga classes to your phone or web browser. The service offers single-session purchases, monthly plans, quarterly subscriptions, and lifetime access options designed for yoga practitioners at all levels. Whether you're after weight-loss focused routines, mobility work, or general fitness, Yoga-Go delivers content through iOS, Android, and web platforms.

You might be here because your free trial ended and the recurring charge surprised you, or perhaps the app no longer fits your routine. Whatever your reason, cancelling should be straightforward-and at Stopee, we want to make sure you understand every step so you don't lose access by accident or get trapped in unnecessary charges.

Who uses Yoga-Go and what it costs

Yoga-Go targets people seeking structured, affordable yoga instruction from home. The service appeals to users managing weight loss, improving balance, or building fitness consistency. Most users access the app through their smartphone, though web login gives you the flexibility to manage your account from any device.

Your south african consumer protection rights and Yoga-Go

What the consumer protection act covers when you cancel

South Africa's Consumer Protection Act (CPA) gives you strong legal backing when it comes to subscription services. You have the right to cancel within a reasonable time, receive clear information about automatic renewal before you pay, and dispute charges that violate these rules. If Yoga-Go charges you after cancellation or fails to honour a cancellation request, you can lodge a complaint with the National Consumer Commission (NCC).

Most importantly, if you cancel a subscription purchased through your own payment method (not Apple or Google), South African consumer law generally requires Yoga-Go to stop charging you immediately. The company must also provide proof of cancellation upon request.

Your right to a refund under south african law

The CPA gives you a 30-day cooling-off period from purchase for most distance contracts (including subscriptions bought online). If Yoga-Go doesn't clearly disclose automatic renewal terms before you buy, or if you cancel within that window, you may qualify for a full refund. If Yoga-Go refuses, you can escalate to the NCC or your provincial consumer authority. Stopee recommends keeping all receipts and communication with Yoga-Go as evidence.

How to cancel Yoga-Go step-by-step

Cancel on google play (Android devices)

If you subscribed to Yoga-Go through the Google Play Store, you must cancel there-not in the app itself. Follow these steps carefully to avoid missing the cancellation window.

1. Open the Google Play Store app on your Android phone or tablet.
   • Look for the app icon (multicoloured triangle) on your home screen or in your app drawer.
2. Tap your profile icon in the top right corner.
   • It usually shows your Google account avatar or initial.
3. Select "Manage subscriptions" from the dropdown menu.
   • You'll see all active subscriptions linked to your Google Play account.
4. Tap "Yoga-Go" in the subscriptions list.
   • The full subscription details page opens here.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play may ask you to confirm your reason for cancelling.
6. Confirm the cancellation when prompted.
   • Your subscription cancels immediately, but you retain access until the end of your current billing cycle.

Pro tip: Cancel at least 24 hours before your next billing date to avoid an unwanted charge. Mark your calendar with the renewal date so you don't miss the window.

Warning: If you uninstall Yoga-Go without cancelling the subscription on Google Play, your recurring payment continues. Always cancel the subscription first, then uninstall the app.

Cancel on the app store (iOS devices)

Apple doesn't let you cancel subscriptions inside the Yoga-Go app-you must use the Settings app on your iPhone or iPad. This is where many users get stuck, so pay close attention to the exact steps.

1. Open the Settings app on your iOS device.
   • Look for the grey gear icon on your home screen.
2. Tap your name or Apple ID at the very top of the Settings menu.
   • This opens your Apple ID profile page.
3. Select "Subscriptions" from the list.
   • You'll see all active subscriptions linked to your Apple ID.
4. Find and tap "Yoga-Go" in the subscriptions list.
   • The subscription details screen appears here.
5. Tap "Cancel Subscription" (or "Edit Subscription" followed by "Cancel").
   • Apple may offer you options to downgrade instead of cancel-ignore these if you want out completely.
6. Confirm the cancellation.
   • Your access continues until the current billing period ends.

Pro tip: iOS doesn't always show the "Cancel Subscription" button immediately. If you don't see it, tap "Manage" or scroll down-it's usually at the bottom.

Warning: Never trust the Yoga-Go app to process your cancellation on iOS. Apple handles all subscription changes, even though the app might seem to offer a cancel option. Always go through Settings.

Cancel via the Yoga-Go web portal

If you bought a subscription directly on Yoga-Go's website (or signed up through the web browser), you cancel through your account dashboard. This method gives you direct control and is often the fastest way to get confirmation.

1. Visit the Yoga-Go website and log into your account.
   • Use your email address and password.
2. Navigate to "Account Settings" or "My Subscription" (usually in the top menu or user profile section).
   • The exact label varies depending on Yoga-Go's current website design.
3. Look for "Manage Subscription" or "Billing" and select it.
   • This section shows your current plan, renewal date, and payment method.
4. Click "Cancel Subscription" or "Cancel Plan".
   • Yoga-Go may ask you to confirm your reason or offer you a discount to stay-you can skip these offers.
5. Confirm the cancellation.
   • You should receive a cancellation confirmation email within a few minutes.

Pro tip: Screenshot or save the cancellation confirmation email. If Yoga-Go charges you again, you'll have proof of cancellation to dispute the charge with your bank or the NCC.

What happens to your account and access after you cancel

Your access window after cancellation

Cancelling a subscription doesn't cut you off immediately-Yoga-Go honours the time you've already paid for. If you cancel mid-cycle, you keep access until the end of that billing period. For example, if you're on a monthly plan and cancel on day 15 of 30, you can use Yoga-Go until day 30, then your access expires automatically.

The only exception is if you request a refund and Yoga-Go approves it. In that case, access may be revoked immediately depending on their policy and the reason for the refund.

Your account, data, and future access

Cancelling stops the recurring charge but doesn't delete your account or saved classes, bookmarks, and progress data. Your login credentials remain active, so if you decide to resubscribe later, your history and preferences are waiting for you.

If you want to delete your account entirely for privacy or data security reasons, contact Yoga-Go support directly. Stopee recommends requesting written confirmation that your account and associated data have been removed.

Warning: Some users assume cancelling deletes their account. If privacy is important to you, don't rely on assumptions-email support and ask for account deletion explicitly, and ask for written confirmation.

Understanding refunds and getting your money back

Refunds for subscriptions bought on google play or apple app store

Google and Apple handle all refund requests for their respective app store purchases-Yoga-Go does not. If you want a refund, you must apply to Google or Apple directly, not to Yoga-Go. Both platforms offer a window (usually up to 48 hours for some cases, up to 30 days in others depending on your request and reason) to request refunds through their support channels.

When you request a refund from Google or Apple and it's approved, your access to Yoga-Go is usually revoked immediately. Your next billing renewal will not occur. If the refund is denied, your access continues and you remain subscribed.

Refunds for subscriptions bought directly from Yoga-Go's website

Web-purchased subscriptions are generally final and non-refundable once the service has been delivered, unless Yoga-Go explicitly offers a money-back guarantee (such as a 30-day trial or satisfaction guarantee). Check your original purchase email or Yoga-Go's website for any stated guarantee.

To request a refund for a web purchase, contact Yoga-Go support through their help centre or email. Mention that you purchased through their website, provide your purchase date and order number, and explain your reason. Stopee advises being courteous and specific-companies are more likely to approve refunds if you explain that the service didn't meet your needs rather than demanding one without context.

Pro tip: If Yoga-Go originally advertised a free trial but charged you without consent, you have stronger legal grounds for a refund under the CPA. Mention this in your refund request.

Pricing breakdown for Yoga-Go in south africa

Current subscription plans and cost

Yoga-Go offers several pricing tiers in South Africa. Prices are listed in South African Rand (ZAR) as they appear on the Apple App Store and may vary slightly across platforms or due to promotional offers. Always verify current pricing in the app before committing to a plan.

Pro tip: If budget is your concern, the annual plan offers the lowest per-month cost. However, if you're not certain you'll use the app regularly, start with monthly to avoid a large upfront charge.

Common mistakes that trap you in unwanted charges

Why cancellation goes wrong and how to avoid it

Cancelling a subscription sounds simple, but small mistakes cost you money. We've seen hundreds of users get charged months after they thought they'd cancelled, simply because they missed one critical detail. Let's walk through the traps so you don't fall into them.

Mistake 1: Cancelling inside the app instead of on your app store. The Yoga-Go app may have a "Cancel" button or link, but it often doesn't actually cancel your subscription-it just logs you out or removes the app. The real cancellation happens on Google Play, the App Store, or the Yoga-Go website. Always verify on the platform where you originally subscribed.

Mistake 2: Assuming uninstalling the app cancels your subscription. Deleting the Yoga-Go app from your phone does absolutely nothing to stop recurring charges. Your payment method continues to be charged monthly or annually until you formally cancel the subscription in Google Play, the App Store, or Yoga-Go's account settings.

Mistake 3: Missing the 24-hour cancellation window before your renewal date. Both Google Play and the App Store will charge you if you cancel within 24 hours of your renewal date. Mark your calendar with the exact renewal date and cancel at least two days before to be safe.

Mistake 4: Not saving your cancellation confirmation. If Yoga-Go charges you after you've cancelled, your confirmation email is your proof. Without it, disputing the charge with your bank or the NCC becomes much harder. Screenshot the confirmation page and save the email.

Mistake 5: Confusing "Edit Subscription" with "Cancel Subscription" on the App Store. iOS offers you the option to downgrade your plan before showing you the cancel button. If you tap "Edit Subscription" and then close the menu, you haven't cancelled-you've just modified your plan. Always go all the way to "Cancel Subscription".

Pro tip: Check your bank statement or app store account three days after cancellation to confirm no charge went through. If you see a charge, contact support immediately while the transaction is fresh.

Review and rating summary for Yoga-Go

What users say about the service

Yoga-Go holds a 4.5 out of 5-star rating across major app stores, indicating generally positive user sentiment. Most positive reviews highlight the variety of class styles, beginner-friendly instruction, and convenience of on-demand access. Users appreciate weight-loss focused programs and the ability to practice at any time from home.

Common criticisms include occasional app crashes, limited content updates, and surprise auto-renewal charges (which is why cancellation clarity matters so much). A few users report difficulty reaching support, though most issues are resolved within a few days.

Your pre-cancellation checklist

Steps to take before you hit cancel

Before you formally cancel your Yoga-Go subscription, take a few minutes to prepare. This checklist ensures you don't lose data, miss refund deadlines, or get caught without proof of cancellation.

1. Write down your renewal date.
   • Check your app store account or last billing email to find the exact date your subscription renews.
2. Note your current plan and price.
   • You'll need this if you dispute any future charges or request a refund.
3. Save your account login details (email and password) in a safe place.
   • You may need to log in to the web portal to cancel or request account deletion later.
4. Screenshot or download any progress you want to keep.
   • Favourite classes, saved routines, or personal milestones you'd like to remember.
5. Identify which platform you subscribed through (Google Play, App Store, or website).
   • This determines where you must cancel.
6. Plan to cancel at least two days before renewal.
   • This buffer prevents accidental charges due to timing mismatches.
7. Prepare a reason for cancelling (optional but helpful).
   • If Yoga-Go asks, explain briefly why you're leaving-this helps them improve and sometimes triggers a retention offer or discount you can decline.

After you cancel: next steps and what to expect

Confirming cancellation and protecting yourself

Cancelling your subscription is half the battle. The second half is making sure Yoga-Go actually stops charging you. Many people cancel and assume the job is done, only to discover an unwanted charge weeks later. Here's how to protect yourself.

Within two hours of cancelling, you should receive a confirmation email from Google Play, the App Store, or Yoga-Go (depending on where you subscribed). Check your inbox and spam folder. If you don't see one within 24 hours, log back into the app store or Yoga-Go account settings and verify that the subscription shows as "Cancelled" or "Inactive". If it still shows "Active", you haven't cancelled yet-go back and complete the process.

Set a phone reminder for three days after your renewal date would have occurred. Log into your app store or payment method and confirm that no new charge has been added. If Yoga-Go charged you after you cancelled, contact them immediately with your cancellation confirmation. If they refuse to refund, escalate to Google Play support, Apple, or (for web purchases) the National Consumer Commission.

Pro tip: Add a note to your calendar for six months out. Many users catch accidental charges only months later when doing a financial review. A reminder keeps you alert.

Warning: If Yoga-Go continues to charge you after you've cancelled, this is illegal under South African consumer law. Document every charge, gather all cancellation confirmations, and file a complaint with the NCC if the company refuses to refund you. Stopee has seen the NCC order refunds plus damages in these cases.

How stopee helps you cancel subscriptions confidently

Your resource for getting out of unwanted subscriptions

At Stopee, our mission is simple: help you cancel subscriptions quickly, keep your money safe, and understand your consumer rights. Whether you're stuck with Yoga-Go, fighting an unwanted charge, or just need clarity on how app store cancellations work, Stopee has your back.

We've helped thousands of South African consumers escape recurring charges, dispute unauthorized billing, and navigate app store cancellation systems that weren't designed with users in mind. Our guides cover every major subscription service, and our team stays up to date with South African consumer law-particularly the Consumer Protection Act and National Consumer Commission procedures.

If you cancel Yoga-Go using our steps above and still get charged, or if Yoga-Go refuses to honour your cancellation, Stopee recommends keeping all evidence and contacting the National Consumer Commission. We've documented how Stopee guides empower consumers to fight back when companies ignore cancellation requests.

Contact information and escalation

Reaching Yoga-Go and consumer authorities in south africa

If Yoga-Go doesn't respond to your cancellation request or continues charging after you cancel, you have formal escalation options. Here's where to reach both the company and the authorities that protect you.

Yoga-Go support channels: The company behind Yoga-Go is WELLTECH APPS LIMITED, based in Cyprus. Official support is available through the Yoga-Go help centre and FAQ pages. Email support is your best option for non-urgent issues like cancellation questions or account deletion requests. Response times are typically 2-5 business days.

National Consumer Commission (South Africa): If Yoga-Go refuses to stop charging you or denies a legitimate refund request, file a complaint with the NCC. You can lodge a complaint online at www.nccsa.org.za, by phone at 012 428 8000, or by post to National Consumer Commission, 1st Floor, Block E, Eco Glades 2 Office Park, 420 Witch-Hazel Avenue, Highveld Park, Centurion, 0157. The NCC investigates free of charge and has the power to order refunds and penalties against companies that violate consumer rights.

Your bank or payment provider: If Yoga-Go charges you after cancellation, contact your bank or credit card company immediately. Most financial institutions offer dispute and chargeback processes that reverse unauthorized recurring charges. You'll need your cancellation confirmation email and proof of the unwanted charge.

Stopee recommends starting with Yoga-Go support directly (give them 5-7 business days to respond), then escalating to your bank if they don't refund you, and finally filing an NCC complaint if your bank's chargeback fails. This sequence creates a paper trail that strengthens any formal case.

Key takeaways: cancel Yoga-Go and stay in control

Cancelling Yoga-Go is straightforward once you know which platform to use and when to act. Whether you subscribed on Google Play, the App Store, or the Yoga-Go website, the same principle applies: cancel at least 24 hours (ideally two days) before your renewal date, save your confirmation, and verify that no charge appears three days later.

South African consumer law is on your side. The Consumer Protection Act gives you the right to cancel, the right to clear information about auto-renewal, and the right to a refund if the company breaches these rules. If Yoga-Go ignores your cancellation or charges you illegally, the National Consumer Commission has the authority to order refunds and penalties.

Stopee has guided South African consumers through thousands of subscription cancellations. Whether you're dealing with app store systems, web account portals, or unresponsive support teams, we're here to translate confusing processes into clear steps. Your money is yours-don't let recurring charges take it without your active consent.

Start the cancellation process today using the steps above. Save your confirmation email. Check your bank statement in three days. And if Yoga-Go tries to charge you again, you'll have the documentation and consumer rights knowledge to fight back. Stopee is here whenever you need clarity or support on cancellations in South Africa.