Manage Arccos

How to cancel arccos golf and protect your subscription rights in singapore

What arccos is and why you might want to cancel

Arccos is a golf performance tracking system that turns your clubs into data-collection instruments. The service uses smart sensors attached to your clubs, paired with a mobile app, to capture detailed shot-by-shot analytics, strokes-gained insights, and GPS rangefinder features designed to help you improve your game.

You access Arccos through a subscription model, which means recurring charges appear on your statement every year or month. If you've decided the service no longer fits your needs, your budget, or your golf routine, you deserve a straightforward cancellation process. That's where we at Stopee come in.

This guide walks you through every step of cancelling Arccos in Singapore, explains what happens to your data and access, clarifies your refund rights, and arms you with the consumer protections that apply to you under Singapore law.

How arccos is delivered to you

Arccos operates on two fronts. First, there's the hardware: smart sensors (usually sold as a 14-sensor bundle for around S$552) that you purchase once and attach to your clubs. Second, there's the subscription, which grants you ongoing access to the app, analytics features, and strokes-gained tracking.

Think of it this way: the sensors are a one-time purchase, but the insights they generate require an active subscription. Without that subscription, your sensors become passive devices with limited functionality.

Why cancellation matters

Many golfers find themselves subscribed to services they no longer use. Arccos subscriptions renew automatically, which means charges recur year after year unless you actively stop them. The sooner you cancel, the sooner you stop paying for features you're not using.

Your consumer rights in singapore and how they protect you

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) is your safety net when it comes to subscriptions. This law explicitly protects you from "subscription traps" where companies bury renewal fees or make cancellation deliberately difficult.

What the CPFTA requires of arccos

Under the CPFTA, Arccos must clearly disclose all recurring fees before you commit to a subscription. The company must also provide you with a simple, accessible way to cancel without jumping through hoops, paying additional fees, or enduring confusing processes. If Arccos violates these rules, you have grounds to escalate your complaint to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).

This legal protection means you're never trapped. If you can't cancel easily, or if the company misleads you about renewal dates or costs, you have leverage.

When to invoke your consumer rights

If Arccos refuses to cancel your subscription, delays your cancellation without cause, continues to charge you after you've requested termination, or doesn't honour the CPFTA's transparency rules, file a complaint with CASE. Keep records of every email, chat transcript, and cancellation request you make. Stopee recommends documenting everything in writing.

How to cancel arccos: step-by-step methods

You have three clear paths to cancel. The first is fastest. The other two exist as backup options or if you subscribed through a third-party app store.

Method 1: cancel via the arccos web dashboard (recommended)

This is the official, quickest route. You retain control and receive immediate confirmation.

1. Visit arccosgolf.com and log into your account using your email and password.
   • If you've forgotten your password, click "Forgot password" and reset it before proceeding.
2. Navigate to your Dashboard and select Profile.
   • Profile is usually in the top-right corner of the page or in a menu icon.
3. Click My Account, then find the Manage Membership option.
   • This section shows your current subscription plan and renewal date.
4. Select Cancel and follow the on-screen prompts to confirm.
   • Arccos may show you a retention offer or ask why you're leaving. You don't have to explain or accept a counter-offer.
5. Screenshot or download your cancellation confirmation email.
   • This proof is essential if you need to dispute a charge later or escalate to Stopee for help.

Pro tip: Arccos notifies you via email once the cancellation is processed. Your subscription remains active until the end of your current billing cycle (e.g., if you're billed annually, you'll have access for the remainder of that year). This grace period is standard and not a reason to delay cancelling.

Method 2: cancel via email support

If you encounter technical difficulties on the website or prefer written confirmation from the start, contact Arccos support directly.

1. Email starter@arccosgolf.com with a clear subject line: "Cancellation Request - [Your Account Email]".
   • Include your full name, account email address, and a brief reason for cancellation (optional).
2. Request written confirmation of your cancellation request.
   • Phrase it plainly: "Please confirm this cancellation in writing and provide a cancellation reference number."
3. Wait for a response within 3 to 5 business days.
   • If you don't hear back, send a follow-up email and document the delay.
4. Save the confirmation email and any reference number provided.
   • You'll need this if you ever need to prove cancellation to your bank or to Stopee.

Warning: Email support is slower than the web dashboard, but it creates a paper trail. Use this method if you want indisputable proof or if the website method fails.

Method 3: cancel if you subscribed via app store or google play

If you signed up for Arccos through Apple App Store or Google Play rather than the website, you must cancel through both the app store AND Arccos directly. Stopping the app store payment alone doesn't notify Arccos, which can lead to surprise charges or reactivation issues.

1. Cancel via your app store account first.
   • Apple App Store: Open Settings > [Your Name] > Subscriptions > Arccos > Cancel Subscription.
   • Google Play: Open Google Play Store > Account > Payments and subscriptions > Subscriptions > Arccos > Cancel subscription.
2. Then cancel via the Arccos web dashboard or email (Methods 1 or 2 above).
   • Stopping only the app store payment leaves your Arccos account active. Cancelling both sources prevents billing confusion.
3. Verify cancellation on both platforms within 48 hours.
   • Log into your app store and Arccos account to confirm subscriptions no longer appear as "active".

Pro tip: Stopee has seen cases where app store and service cancellations fall out of sync. Always double-check both to avoid unexpected charges.

What happens to your account and data after cancellation

Cancelling your subscription doesn't erase your history or lock you out immediately. Understanding what persists and what disappears protects you from surprises.

Your access during and after the billing period

After you cancel, your subscription remains active until the end of your current billing cycle. If you're charged in January and cancel in March, you'll have full access until December 31st of that year. Once that date passes, Arccos removes your access to subscription-dependent features such as advanced analytics, strokes-gained data, and Smart Laser functions.

Your smart sensors will still work with basic club-tracking functions, but the app's analytical power disappears. Think of it as downgrading from a premium to a free tier.

Your account and game data

Arccos typically keeps your account and historical game data on file after your subscription ends. You remain able to log in and view past rounds, but you can't export detailed analytics or generate new strokes-gained reports without reactivating a subscription.

If you plan to leave Arccos permanently and want to preserve your data, export everything while your subscription is still active. Download your score history, shot-level data, and any reports you value. Once access ends, exporting becomes impossible.

Refund policy: what you're entitled to and what arccos won't refund

This is where clarity matters. Arccos' terms are firm: the company does not refund subscription fees after your trial ends or once you've used the service, even partially.

Arccos' stated refund position

Arccos' End User License Agreement and Order Terms explicitly state you are not entitled to a refund, credit, or compensation for terminating a subscription or license. This is the company's standard policy for all annual subscriptions unless you fall into one of the narrow exceptions below.

The reasoning is contractual: you've received access to the service for the billing period you paid for, so a refund isn't owed. This stance is common in the SaaS (Software as a Service) world, but it doesn't mean you're without options if something goes wrong.

Exceptions: free trials and hardware returns

Two situations can result in a refund or avoidance of charges:

• Free trials: If you cancel your subscription before the trial period ends, Arccos does not charge you. There is no explicit promise of a refund if you cancel after the trial converts to a paid subscription, but if you cancel during the trial window, you owe nothing.
• Hardware returns: If you purchased Arccos smart sensors or other hardware, you can return them within 30 days of delivery for a refund. Contact support to request a Return Authorization (RA) number. Return shipping is your responsibility, and the refund excludes your original shipping cost.

Refund recourse under singapore law

Here's where Stopee's expertise comes in: Singapore's CPFTA gives you grounds to dispute unfair terms. If Arccos misled you about renewal dates, failed to disclose the non-refundable nature of the subscription clearly, or made cancellation unnecessarily difficult, you have a complaint path.

File a complaint with CASE or the CCCS if:

• You were not clearly informed of the non-refundable nature of the subscription before purchase.
• You were unable to cancel despite repeated, good-faith attempts.
• Arccos charged you after you cancelled.
• The company continued to bill you without proper consent.

A refund is not guaranteed, but your complaint creates an official record and may pressure Arccos to settle if the breach is clear.

Arccos pricing and plans in singapore

Understanding what you're paying for helps you decide whether to cancel or switch plans.

Note on pricing: Currency conversions from USD to SGD vary by date and store. App Store pricing may differ slightly from Arccos' direct pricing due to regional rates and taxes. Always verify the exact SGD amount before confirming payment.

Common mistakes people make when cancelling arccos

Cancellation feels straightforward until something goes wrong. We've documented the pitfalls so you can avoid them.

Mistake 1: cancelling only the app store payment

If you subscribed via Apple App Store or Google Play and cancelled there without also cancelling via Arccos, your account remains active on Arccos' servers. You might think you've stopped the charges, but the company can reactivate billing if you log back in, or pursue payment later. Always cancel in both places.

Mistake 2: assuming your subscription ends immediately

Cancellation does not terminate your access mid-cycle. Your subscription remains valid until the end of your paid billing period. This is correct behaviour, but people often panic thinking they've lost access right away. They haven't. You have full access until the last day of your paid period.

Mistake 3: not saving your cancellation confirmation

Email confirmations disappear if accounts are hacked or if you lose access to your inbox. Screenshot or download your cancellation confirmation and store it separately. If Arccos charges you after cancellation, you'll need proof that you requested termination.

Mistake 4: emailing support without a clear subject line

Support teams receive hundreds of emails daily. If your cancellation request lands in a general inbox without a clear subject line, it may be missed or delayed. Write "Cancellation Request - [Your Email]" prominently and include your account details.

Mistake 5: not checking your bank or credit card statement

Cancellation confirmation doesn't always align with billing cycles. Set a calendar reminder to check your statement 48 hours after your billing period should have ended. If you're charged again, contact your bank and Arccos simultaneously. Stopee recommends this double-check as your final safety net.

Your cancellation checklist

Before you start, gather the information you'll need and follow this plan:

• Gather your Arccos account email, password, and any order confirmation numbers.
• Log into arccosgolf.com and locate your billing date and renewal date.
• Choose your cancellation method (web dashboard recommended, email or app store as backup).
• Complete the cancellation steps and screenshot the confirmation.
• Send yourself a copy of the confirmation email or reference number.
• Wait for your billing period to end naturally.
• Check your bank statement 2-3 days after your renewal date would have been.
• If an unexpected charge appears, gather all cancellation proof and contact your bank first, then Arccos support.
• If Arccos refuses to refund or acknowledge your cancellation, reach out to Stopee for escalation guidance or consider filing a complaint with CASE.

Comparing your alternatives to cancellation

Before you leave Arccos, consider whether one of these alternatives better suits your situation.

What stopee can do to help you

Stopee (stopee.com) is built for moments exactly like this. We help thousands of consumers cancel unwanted subscriptions, challenge unfair billing practices, and enforce their rights under consumer protection laws.

If your Arccos cancellation stalls, Arccos charges you after you've cancelled, or you want to escalate a dispute, Stopee has helped thousands of consumers recover funds and enforce their rights. Our team knows Singapore's CPFTA inside out and understands every trap subscription services use.

Head to Stopee.com to file a dispute, contact our advocacy team, or explore other consumer issues you're facing. Stopee has your back when companies don't.

Final summary and next steps

Cancelling Arccos is straightforward if you follow the right path. Use the web dashboard for speed, gather your cancellation proof, and let your current billing cycle run out. If Arccos charges you after you've cancelled or refuses to process your request, Singapore's CPFTA protects you.

Your next step is simple: log into your Arccos account right now and navigate to Manage Membership > Cancel. Take a screenshot of the confirmation. Then set a calendar reminder to verify your bank statement after your billing period ends.

If anything goes wrong, you know where to find support. Stopee has helped thousands of consumers cancel stubborn subscriptions and recover wrongful charges. Your right to cancel is non-negotiable, and we're here to enforce it.