Manage Arccos

How to cancel your arccos subscription in south africa and understand your rights

What arccos is and why you might want to cancel

Arccos is a golf performance tracking system that uses smart sensors embedded in your clubs to measure shot data, distances, and swing patterns, feeding real-time insights into a mobile app called Arccos Caddie. The system combines hardware (the sensors themselves, plus optional wearables) with a subscription-based analytics platform that delivers coaching recommendations and performance benchmarks.

You purchase the hardware as a one-time cost, which typically includes your first year of membership. Once that included period expires, you need a paid annual subscription to keep accessing the app's full analytics features. If you're finding the subscription cost doesn't justify the value, you've stopped using your clubs regularly, or you've simply found a different tracking method, cancellation is straightforward once you know where to look.

This guide walks you through every cancellation method, what to expect after you cancel, and your rights as a South African consumer. Stopee has helped thousands of golfers navigate this process smoothly, so you can make an informed decision with confidence.

Why cancelling arccos matters

Your annual subscription renewal happens automatically. If you don't cancel before your current period ends, you'll be billed again, usually in USD. Since currency fluctuations and conversion fees apply to South African accounts, that bill can be higher than you expect. Stopping the subscription before renewal prevents unwanted charges and gives you back control over your golf tech spending.

Your consumer rights under south african law

As a South African consumer, you have legal protections that apply to digital services and subscriptions. Understanding these rights strengthens your position if you encounter resistance when cancelling.

Consumer protection act and subscription cancellation

The National Consumer Commission (NCC) and the Consumer Protection Act 68 of 2008 give you the right to cancel distance contracts (including online subscriptions and software services) within 14 calendar days of purchase, provided you notify the seller in writing. This cooling-off period applies even if you've already used the service.

For ongoing subscriptions beyond the initial 14-day window, you have the right to cancel at any time, subject to the terms you agreed to. However, the service provider must make cancellation as easy as the original purchase. If Arccos forces you through hoops to cancel that weren't required to sign up, that breaches the spirit of consumer fairness.

If Arccos refuses to honour a valid cancellation request or continues billing after you've cancelled, you can escalate to the National Consumer Commission. Stopee recommends documenting everything in writing and keeping copies of all cancellation requests and confirmations.

Your right to transparent billing and refunds

You have the right to know exactly what you're being charged, in South African Rand or with a clear conversion method shown. Arccos charges in USD, so your bank statement may show a different amount than the advertised price. Request a ZAR breakdown before you decide to renew, and track when your next billing date falls.

Refunds are not automatic simply because you cancel, but Stopee advises pursuing one if you cancel within the first 30 days of a new subscription period or if Arccos fails to deliver the service as promised.

Cancellation methods: how to stop your arccos membership

You have three main routes to cancel your Arccos subscription. The web dashboard is the fastest and creates the clearest paper trail.

Cancel through the arccos web dashboard (fastest method)

Signing in to your account online and cancelling through the dashboard is the cleanest approach because it generates an immediate confirmation and stops future billing while preserving your access until the end of your current paid period.

1. Visit arccosgolf.com and sign in with your email and password.
   • If you've forgotten your password, use the "Forgot password" link on the login screen.
2. Navigate to your Dashboard (usually visible after login).
   • Look for your profile icon or account menu in the top right corner.
3. Select Profile, then My Account.
   • Some accounts may show Account Settings instead - look for membership or subscription options.
4. Find Manage Membership and click it.
   • This section shows your current plan, next billing date, and payment method.
5. Select Cancel Membership and follow the on-screen prompts.
   • Arccos may ask you why you're cancelling (optional feedback).
   • You may see a retention offer or discount - only accept if it aligns with your actual needs.
6. Confirm your cancellation and take a screenshot or note the confirmation number.
   • Pro tip: Email yourself or save the confirmation page as a PDF immediately.

What happens next: Your future billing stops immediately. You retain full access to your account and historical shot data until the end of your current paid membership period. After that date, your account moves to free access (if available) or read-only status.

Cancel by email or phone contact

If you prefer speaking to someone or if the online method doesn't work, you can request cancellation directly from Arccos support. Email is preferred because it creates a written record; phone contact is faster but leaves you vulnerable to miscommunication.

1. Send a cancellation email to starter@arccosgolf.com.
   • Include your full name, email address linked to the account, and current membership status.
   • State clearly: "I request cancellation of my Arccos membership effective immediately" (or specify the end of your current billing period if you prefer to keep access until then).
   • Keep the email brief, professional, and factual.
2. Alternatively, call Arccos customer support at +1 844-692-7226.
   • This number operates Monday to Friday, 11:00 AM to 3:00 PM EST (which is 5:00 PM to 9:00 PM SAST in South Africa).
   • Have your account email and membership details ready before you call.
   • Ask the representative to confirm your cancellation in writing (via email follow-up) and note their name and the time of the call.
3. If you call, follow up with a confirmation email to starter@arccosgolf.com the same day, referencing the phone call and the representative's name.
   • Subject line: "Confirmation of cancellation request - [Your Name] - [Account Email]"
4. Wait for written confirmation that your cancellation has been processed.
   • Warning: Some companies process phone cancellations as immediate termination rather than end-of-period cancellation. Request clarification in writing before you hang up.

Pro tip: Email is always safer because it creates an audit trail that protects you if a dispute arises later. Stopee advises using email unless speed is critical.

Cancel if you're billed through apple app store or google play

If you subscribed through your phone's app store (rather than directly with Arccos), you may need to cancel in two places: the Arccos app/website AND your app store account.

1. Check which payment method Arccos is using.
   • Sign into arccosgolf.com, go to Dashboard > Profile > My Account, and look for "Payment Method" or "Billing Info".
   • If it shows your Apple or Google account, you'll need to cancel through both.
2. Cancel the Arccos membership through arccosgolf.com (use steps above).
   • This stops Arccos from requesting future payments.
3. Cancel the app store subscription on your device.
   • For Apple (iOS): Settings > [Your Name] > Subscriptions > Find Arccos > Cancel Subscription.
   • For Google Play (Android): Google Play Store > Profile Icon > Subscriptions > Find Arccos > Cancel.
4. Contact Arccos support if you're unsure which method applies to your account.
   • They can confirm whether the app store still has an active subscription tied to your email.

Important: Cancelling only in the app store does not cancel your Arccos membership - you must cancel through the Arccos website as well. Failing to do both may result in continued charges from one system even after you cancel the other.

What happens after you cancel your arccos subscription

Cancellation is not deletion. Once you cancel, your membership stops renewing, but your account and data remain tied to you. Understanding what you keep and what you lose prevents surprises.

Your access and data after cancellation

When you cancel through the web dashboard, you retain full access to the Arccos Caddie app and all your historical shot data until the final day of your paid period. On the day after your membership expires, your access changes to read-only or free tier (if Arccos offers a limited free version).

Your account username, password, and all historical data remain stored with Arccos unless you request deletion. If you resubscribe in the future, your old shot data and analytics are usually available again, subject to Arccos data retention policies.

If Arccos cancels your membership via support (rather than through your dashboard), access may terminate immediately. Always confirm the effective cancellation date in writing before you hang up or hit send.

Billing and refund timeline

Your next billing date passes without charge once cancellation is processed. If you cancelled partway through your current period and your membership runs through (for example) January 31, you keep access until that date, and no charge appears in February.

If you were charged immediately after cancelling, or if a charge appears after you expected cancellation to take effect, contact Arccos support with your cancellation confirmation number and request a refund or credit.

Refunds and your right to a refund

Arccos's standard refund policy is restrictive, but you have consumer rights that may entitle you to money back in specific circumstances.

When arccos will and won't refund you

Arccos does not offer refunds or service credits for cancelled memberships except in limited cases. Their End User License Agreement states that you are not entitled to compensation or refund upon termination of a subscription or license agreement. However, this blanket policy is subject to consumer law overrides.

Arccos will refund you in these cases:

• You cancel within 14 days of purchasing a new subscription (cooling-off period under South African consumer law).
• You cancel during a trial period, provided you do so before the trial ends.
• You purchased physical hardware (sensors, grips, apparel) directly from Arccos and return it within 30 days of purchase in original condition. Some items (installed grips, custom orders) are excluded.
• Arccos fails to deliver the service as advertised (e.g., the app stops working, features disappear, the service goes offline).

Arccos will not refund you if:

• You cancel outside the 14-day window and are simply changing your mind.
• You've used the service for months and then decide it's not for you.
• You purchased from a third-party retailer (e.g., a golf shop) rather than directly from Arccos.

How to request a refund

If you believe you're entitled to a refund, document your case and escalate it professionally.

1. Gather evidence: purchase date, invoice, cancellation confirmation, screenshots of the issue (if service failure is your reason).
   • Keep your original order email from Arccos.
2. Send a refund request to starter@arccosgolf.com with subject line "Refund Request - [Your Account Email] - [Reason]".
   • Example reason: "Cooling-off period refund - subscription cancelled within 14 days of purchase."
   • Keep your tone professional and reference the specific policy you're invoking (e.g., Consumer Protection Act, trial period terms, service failure).
3. Wait 5 business days for a response.
   • If Arccos rejects your request or doesn't respond, proceed to escalation.
4. If Arccos refuses, escalate to the National Consumer Commission.
   • Contact the NCC at ncc.org.za or call 0860 10 6164.
   • File a formal complaint and provide all your documentation (purchase proof, cancellation confirmation, all emails with Arccos).
   • The NCC can compel Arccos to refund you if they find the company in violation of consumer law.

Pro tip: Stopee advises requesting refunds within 14 days of purchase or trial end. After that window, refunds become harder to justify unless the service genuinely failed. If your refund is rejected unfairly, the National Consumer Commission has the authority to overturn Arccos's decision.

Common cancellation mistakes and how to avoid them

Cancellation can feel stressful, especially if you've never done it before. Most mistakes are preventable if you know what to watch for.

Mistakes that cost you money

Forgetting to cancel at all: Many golfers intend to cancel but never follow through, and their subscription auto-renews. Set a phone reminder for two weeks before your membership expires so you don't miss your window.

Cancelling only in the app store but not through Arccos: This leaves your Arccos account active, and you may be charged from one system even after cancelling the other. Always cancel both the membership AND the app store subscription if applicable.

Accepting a discount offer instead of cancelling: Arccos retention offers sound tempting ("50% off your next year!"), but they're designed to lock you in if you're wavering. Only accept if you genuinely plan to use the service; if you've already decided to leave, a discount is just delaying the inevitable.

Not confirming cancellation in writing: Phone cancellations are fast but fragile. If you call to cancel and don't get a follow-up email confirmation within 24 hours, send your own email to Arccos referencing the call. This creates a paper trail that protects you if the company later disputes whether you cancelled.

Red flags and dark patterns

Stopee has seen companies use deliberate friction to make cancellation hard. Watch for these warning signs.

The cancellation form that "doesn't work": If the Manage Membership button is missing, broken, or loops you back to a purchase page, this is a dark pattern. Don't assume it's a genuine glitch - contact support immediately and ask for the cancellation to be processed manually. Keep your support ticket number.

Support that asks "Are you sure?" repeatedly: A single confirmation is reasonable. Multiple confirmations or requests to call back later are stalling tactics. State your cancellation clearly once and ask for written confirmation.

Billing immediately after "cancellation": If Arccos charges you again after you've cancelled, this is a serious breach. Contact your bank and initiate a chargeback if necessary. File a complaint with the National Consumer Commission simultaneously.

Pricing and subscription plans at a glance

Understanding what you're paying for helps you decide whether to keep the subscription or cancel. Arccos charges in USD, and your ZAR amount will fluctuate with exchange rates.

Arccos publishes pricing in USD. Check their website or contact support for the current ZAR equivalent and your next billing date. Currency fluctuations mean your actual charge in Rand may vary month to month.

Should you cancel or keep your arccos membership

Deciding whether to cancel is personal, but weighing these factors helps you make the call with confidence.

Reasons to keep your subscription

If you play golf regularly (at least twice a month) and actively review your shot data, analytics, or use the AI Rangefinder feature, the subscription justifies itself. Golfers who track improvement over time, compete in tournaments, or work with a coach often find the insights valuable.

If you're still within the first year of a hardware purchase, your membership may be included - in that case, cancelling early forfeits a benefit you've already paid for.

Reasons to cancel

If your golf routine has changed and you're playing less than once a month, the annual cost no longer aligns with your use. If you've switched to a competitor (e.g., Garmin, GolfLogix), Arccos becomes redundant. If the subscription cost in ZAR has risen dramatically due to exchange rates, re-evaluating the value is reasonable.

Most importantly, if you've stopped opening the Arccos app, you're paying for data you're not reviewing. That's a clear signal to cancel and revisit the service in the future if your interest returns.

Checklist: before and after you cancel

This checklist ensures you've covered every step and avoided costly oversights.

Contacting arccos: address and support details

If you need to reach Arccos by post, phone, or email, here are the official channels. Stopee recommends email for cancellations and written disputes because it creates a permanent record.

Contact methods

Email: starter@arccosgolf.com (for cancellations, refunds, and general inquiries)

Phone: +1 844-692-7226 (Monday-Friday, 11:00 AM-3:00 PM EST)

Website: arccosgolf.com

Support portal: support.arccosgolf.com

For South African consumers, if Arccos fails to respond or refuses a valid cancellation or refund, escalate to the National Consumer Commission at ncc.org.za or 0860 10 6164.

Your next step: take control of your subscription

Cancelling Arccos is simple once you know the path. Use the web dashboard for speed and clarity, follow up in writing if you use phone or email, and always verify that your next billing date passes without a charge.

You have consumer rights in South Africa that protect your ability to cancel fairly and request refunds if Arccos breaches its obligations. The National Consumer Commission and the Consumer Protection Act are your safety net if the company resists.

Stopee has helped thousands of South African consumers navigate subscription cancellations, dispute unfair charges, and reclaim money they thought was lost. Whether you're cancelling Arccos because you've moved on to a different golf app or simply need to cut costs, you now have a clear roadmap. Take the action that's right for you, keep your cancellation confirmation, and enjoy peace of mind knowing you won't be surprised by an unwanted renewal.