Manage Chalk Performance Training
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Chalk Performance Training: The Right Way
How to cancel chalk performance training in singapore: your complete step-by-step guide
What chalk performance training is and why you might cancel
Chalk Performance Training is a subscription-based fitness platform designed to deliver personalised training programs, nutrition guidance and progress tracking tailored to your performance goals-particularly for golf-related strength development. You access the service through their website and mobile app, receiving ongoing coach support, detailed workout programming and real-time tracking tools to monitor your progress.
If you've decided to cancel your membership, you're not alone. Many subscribers find the service doesn't align with their budget, training needs or lifestyle after the initial period. The good news: cancelling Chalk Performance Training in Singapore is straightforward once you know exactly where to go and what notice to give. Stopee has helped thousands of consumers navigate fitness platform cancellations, and this guide will walk you through every step.
When cancellation makes sense
You might cancel for several legitimate reasons: the monthly cost (approximately S$40.50) no longer fits your budget, you've plateaued in your training, or you've found a coach or program that suits you better. Whatever your reason, you deserve a cancellation process that respects your time and protects your wallet.
The 15-day notice rule you must know
Chalk's Terms of Service requires you to notify them at least 15 days before the end of your current billing term to prevent automatic renewal. If you miss this window, you risk being charged for the next full term. This is the single most important deadline to remember, and Stopee recommends you calendar this date immediately after reading this guide.
Your consumer rights in singapore
As a Singapore consumer, you're protected under the Consumer Protection (Fair Trading) Act, which safeguards you against unfair contract terms and requires businesses to be transparent about cancellation terms.
Protection against auto-renewal charges
The Act requires Chalk to clearly disclose their auto-renewal policy before you pay. If you cancel within the required notice period and Chalk charges you anyway, you have grounds to request a refund or lodge a complaint with the Consumers Association of Singapore (CASE). Stopee recommends keeping all email confirmations of your cancellation request as proof.
Your right to a clear refund policy
Chalk must publish clear terms about what is and isn't refundable. If their policy is misleading or if they refuse a legitimate refund claim, CASE can intervene. You can escalate to CASE at www.case.org.sg or call 6100 0820 if Chalk doesn't respond to your refund request within 14 days.
Chalk performance training pricing breakdown
Understanding what you're paying helps you decide whether cancellation is the right choice and when to act to avoid unwanted charges.
| Plan type | Price (approx. SGD) | Billing cycle | Key features | Best for |
|---|---|---|---|---|
| Monthly Membership | S$40.50 | Monthly auto-renewal | Full access; real coach support; progress tracking; 30-day money-back guarantee | Flexibility-focused users |
| Annual Membership | S$243.50 (approx.) | Annual auto-renewal after 7-day trial | All-access for 12 months; coach support; comprehensive tracking | Committed users saving on per-month cost |
| Lifetime Membership | S$673.00 (approx.) | One-time payment | Permanent access; no renewal charges | Long-term users with budget flexibility |
If you're on a monthly plan and cancel before the 15-day deadline, you'll avoid being charged S$40.50 again. If you're on the annual plan, you could save over S$243 by cancelling before your next renewal date. Stopee recommends you check your last receipt or account dashboard to confirm your current plan type and exact renewal date.
How to cancel chalk performance training: step-by-step instructions
You have two reliable cancellation methods, and Stopee recommends the web dashboard as your first choice because you get immediate confirmation.
Method 1: cancel via the web dashboard (recommended)
This is the fastest route and leaves you with a clear digital record of your cancellation.
- Visit the official Chalk Performance Training website and log into your account using your email and password.
- If you've forgotten your password, click "Forgot Password" and follow the reset email sent to your inbox.
- Navigate to your account settings or billing section, usually labelled "Billing Information," "Account Settings," or "Manage Subscription."
- Look for a menu icon (three horizontal lines) in the top-right corner or a "Profile" / "Account" option.
- Locate and click the "Cancel Membership" link or button on this page.
- Do not skip this step: read any confirmation message carefully to ensure you understand your cancellation effective date.
- Follow the on-screen prompts, which may ask you why you're leaving (optional feedback) and confirm your cancellation.
- Pro tip: Take a screenshot of the final confirmation page showing your cancellation request has been processed.
- Check your email within 5 minutes for a cancellation confirmation message from Chalk.
- Warning: If you don't receive a confirmation email, do not assume you've cancelled-repeat the process or use Method 2.
Method 2: cancel by email
If the web dashboard is unavailable or you prefer written proof of your request, email Chalk directly.
- Compose a new email to info@chalkperformancetraining.com.
- Use a subject line like: "Membership Cancellation Request - [Your Email Address]"
- In the email body, include the following details:
- Your full name
- The email address linked to your Chalk account
- Your membership plan type (Monthly, Annual, or Lifetime)
- A clear statement: "I am requesting to cancel my Chalk Performance Training membership effective immediately" or "effective [date]"
- Pro tip: Add "Please confirm this cancellation in writing" to ensure they respond.
- Send the email and keep a copy in your sent folder as proof.
- Stopee recommends sending this email at least 16 days before your next renewal date to be safe.
- Wait for a reply from Chalk within 3 to 5 business days.
- Warning: If you don't hear back within 5 business days, send a follow-up email or use the web dashboard method to ensure cancellation is processed.
Why app cancellation often fails
Many users report that cancelling directly within the mobile app (through Apple App Store or Google Play) is unreliable or unavailable for Chalk. If the app doesn't offer a visible cancellation option, don't waste time troubleshooting-use the web dashboard or email method instead. Stopee has found that this is a common source of accidental renewals, so avoid relying on in-app cancellation alone.
What happens after you cancel
Cancellation doesn't mean instant loss of access, and understanding the post-cancellation timeline protects you from surprise charges and data loss.
Access and service continuation
When you cancel, your membership remains active until the end of your paid billing term. If you cancel on day 5 of a 30-day monthly cycle, you retain full access for the remaining 25 days. There is no immediate refund for those unused days unless Chalk's refund policy explicitly allows it (such as the 30-day money-back guarantee for new users).
Auto-renewal stops
Once your current paid term expires, Chalk will not charge you for the next renewal. Your credit card or payment method will not be billed further. Stopee recommends noting the exact date your last paid access ends so you can confirm no charge appears on your next statement.
Your account and data
Your training history, progress records and profile typically remain visible while your subscription is active. After your term ends, data access may be limited or removed depending on Chalk's policy. If you want to preserve your data before cancellation, export or screenshot your progress reports now. If you want your entire account deleted (beyond just cancellation), email Chalk support and explicitly request account deletion under data privacy rules.
Will you get a refund from chalk performance training
Refund eligibility depends on when you cancel relative to your purchase date and Chalk's stated policies.
The standard non-refund policy
Chalk's Terms of Service state that all fees and charges are non-refundable except where Chalk is unable or unwilling to provide the services you've paid for. This means if you cancel after your 30-day money-back window (see below), you generally cannot reclaim unused portions of your subscription. This is a standard industry position, but it doesn't mean you have no options.
The 30-day money-back guarantee
Chalk advertises a 30-day 100% money-back guarantee for new memberships. If you subscribed within the last 30 days and want to cancel, you may be eligible for a full refund of your payment. Here's how to claim it:
- Contact Chalk support at info@chalkperformancetraining.com with the subject line "Refund Request - 30-Day Money-Back Guarantee."
- Include your purchase date, the amount charged and your reasons for requesting the refund.
- Pro tip: Explicitly reference the advertised 30-day guarantee in your email to show you're aware of the policy.
- Provide your original receipt or proof of payment (usually visible in your email or payment statement).
- If you can't find it, check your email for the original Chalk invoice or payment confirmation.
- Allow 5 to 7 business days for Chalk to review and respond.
- If you're approved, the refund typically processes to your original payment method within 3 to 5 business days.
If you were incorrectly charged or cannot cancel in-app
If you subscribed through the Apple App Store or Google Play and were charged after a free trial ended without clear cancellation options, you have additional leverage:
- Apple users: Visit your App Store account, find your Chalk subscription, and request a refund directly from Apple citing unclear cancellation terms. Apple often approves refunds for misleading trial-to-paid conversions.
- Google Play users: Visit your Google Play account, find your Chalk subscription, and request a refund within 48 hours of the charge, citing cancellation difficulty.
- Dual approach: Contact Chalk support simultaneously so both the app platform and Chalk are aware of your dispute. Stopee recommends this parallel approach because it increases your success rate.
- Keep receipts: Screenshot your account dashboard, email confirmations and payment statements to document your cancellation attempts.
If chalk refuses your refund
If you believe you're entitled to a refund and Chalk declines, escalate to the Consumers Association of Singapore. CASE will review Chalk's refund policy against the Consumer Protection (Fair Trading) Act and may pressure them to honour your claim. This process is free and has a strong track record for subscription disputes.
Common cancellation mistakes and how to avoid them
Cancellation mistakes often cost subscribers money and frustration-but they're completely preventable with the right awareness.
Missing the 15-day notice deadline
This is the most expensive mistake. If you cancel on day 14 of a 30-day cycle and the 15-day deadline applies to your plan, you'll be charged for the next full month. Fix: Calculate your next renewal date right now. If it's fewer than 16 days away, cancel immediately using Method 1 or 2 above, and request written confirmation that your cancellation has been processed before your renewal date passes.
Relying solely on app cancellation
The Chalk app may not display a cancellation button, or the button may be non-functional. Users who assume in-app cancellation succeeded often discover they've been auto-renewed weeks later. Fix: Always cancel via the web dashboard (Method 1) or email (Method 2). Never assume the app works for cancellations.
Not checking for cancellation confirmation
If you don't receive a confirmation email within 5 minutes of submitting your cancellation request, you may not have actually cancelled. Many users assume silence means success. Fix: Treat the absence of a confirmation email as a failure and repeat the cancellation process immediately. Screenshots and written confirmations are your proof.
Cancelling without documenting the refund window
Users often forget they're within the 30-day money-back period and cancel without requesting a refund, then ask for one weeks later when they're no longer eligible. Fix: The moment you decide to cancel within 30 days of purchase, immediately email Chalk requesting both cancellation and the 30-day refund. Include the refund request in the same email-don't cancel first and refund later.
Ignoring auto-renewal after cancellation
Cancelling doesn't always stop the first auto-renewal if timing is tight. Some subscribers cancel, assume all charges have stopped, and are shocked by a final charge on their statement. Fix: After your cancellation is confirmed, check your payment method's transaction history on your next renewal date to confirm no charge appeared. If a charge did appear, immediately request a refund and provide evidence of your cancellation request.
Checklist: before you hit cancel
Use this checklist to ensure you're cancelling correctly and protecting yourself.
| Action | Status | Notes |
|---|---|---|
| Confirm your next renewal date from your account or last invoice | ☐ | Calculate: today + 15 days. Cancel before this date. |
| Check if you're within 30 days of purchase (eligible for money-back guarantee) | ☐ | If yes, include refund request in cancellation email. |
| Screenshot your account dashboard showing your current plan and billing status | ☐ | Proof of your subscription status before cancellation. |
| Export or save your training progress and data (if desired) | ☐ | Do this before cancelling to avoid losing records. |
| Submit cancellation via web dashboard (Method 1) or email (Method 2) | ☐ | Do not use app cancellation alone. |
| Confirm you received a cancellation confirmation email | ☐ | If not, repeat cancellation immediately. |
After cancellation: monitoring and follow-up
Cancellation isn't truly complete until your subscription stops charging and you've confirmed no further payments will occur.
What to monitor on your bank statement
Mark your calendar for your next renewal date (the day after your paid access ends). On that date, check your credit card or payment method statement to confirm Chalk did not charge you. If a charge appears after you've cancelled, you have grounds for a refund dispute under the Consumer Protection (Fair Trading) Act. Stopee recommends checking your statement daily for 3 days after the renewal date just to be certain.
If you're charged after cancelling
Contact Chalk immediately at info@chalkperformancetraining.com with the subject line "Unauthorised Charge After Cancellation." Include:
- The date you cancelled and proof (screenshot or confirmation email)
- The charge date and amount
- Your cancellation request documentation
Request an immediate refund. If Chalk doesn't respond within 5 business days, file a charge dispute with your bank or credit card issuer-they will reverse the charge on your behalf.
Keeping your cancellation records indefinitely
Archive all emails, screenshots and confirmation pages in a dedicated folder on your computer or cloud storage. These documents are proof of your cancellation request and are invaluable if disputes arise later. Stopee recommends retaining these records for at least 12 months after cancellation.
Compare: should you keep or cancel chalk performance training
Before you commit to cancellation, consider whether a pause, plan downgrade or continued subscription might better serve you.
| Scenario | Keep the membership | Cancel the membership |
|---|---|---|
| You're progressing toward your fitness goal but budget is tight | Keep - prioritise your training; consider reducing other expenses. | Cancel if a cheaper alternative exists that delivers similar results. |
| You haven't used Chalk in over 2 weeks and don't plan to resume | Keep only if you'll resume within the next month. | Cancel - you're paying for unused access; redirect funds elsewhere. |
| You're within 30 days of purchase and unsure | Keep if Chalk's coaching and programming feel personalised and effective. | Cancel and claim refund - risk-free trial period; if it doesn't fit, exit with a refund. |
| You've found a cheaper coach or program with better results | Keep only if you value Chalk's specific golf-strength programming. | Cancel - your fitness outcomes matter more than loyalty; switch to what works better. |
| You want to pause training temporarily but plan to resume later | Contact Chalk and ask about a temporary pause option (some platforms offer this). | Cancel if no pause option exists; you can always re-subscribe later without penalty. |
| You're unhappy with Chalk's customer service or communication | Keep only if this is a temporary issue Chalk is actively fixing. | Cancel - poor service rarely improves; move to a platform with better support. |
Contact information and consumer escalation
If Chalk doesn't respond to your cancellation or refund request within the timeframes outlined in this guide, use these official channels to escalate.
Chalk performance training support
- Email: info@chalkperformancetraining.com
- Response timeframe: 3 to 5 business days (monitor closely if no response appears)
- Use for: Cancellation requests, refund inquiries, account deletion, billing disputes
Singapore consumer protection authorities
- Consumers Association of Singapore (CASE)
- Website: www.case.org.sg
- Phone: 6100 0820
- Email (disputes): consumer@case.org.sg
- Use for: Unresolved refund disputes, misleading terms, auto-renewal complaints, unfair contract terms under the Consumer Protection (Fair Trading) Act
- CASE is free and highly effective for subscription disputes; escalate here if Chalk ignores your cancellation request or refund claim.
Your bank or payment provider
- If Chalk charges you after cancellation: Contact your credit card issuer or bank and file a chargeback or dispute. Provide your cancellation proof and they will reverse the charge.
- Timeframe: Most banks allow 120 days from the transaction date to dispute; act quickly.
Final thoughts: you're in control
Cancelling Chalk Performance Training is designed to be simple, but the platform's 15-day notice requirement and auto-renewal defaults can catch you off guard if you're not careful. By following this guide and taking action before your renewal date, you'll exit cleanly without unexpected charges or refund struggles.
Remember: your subscription should serve your fitness goals and budget, not the other way around. If Chalk no longer fits, cancelling is the right choice. Stopee has helped thousands of consumers cancel fitness subscriptions and reclaim control of their spending, and we're here to support your journey. Use the methods outlined above, keep your confirmation emails, and monitor your statement after cancellation. You've got this.
Ready to cancel? Start with Method 1 (web dashboard) right now, and ensure your confirmation email arrives before closing your browser. Stopee wishes you success-and better luck with your next fitness solution.