Manage Trainerize

How to cancel trainerize in singapore and reclaim your money

What trainerize is and why you might want to cancel

Trainerize is a fitness platform that connects personal trainers, gyms and their clients through a single app. The platform lets trainers deliver custom workout plans, track client progress, send messages and manage billing all in one place. Clients use Trainerize to follow workouts prescribed by their trainer, log their progress and communicate with their coach.

If you've signed up for a Trainerize subscription through the web, Apple App Store or Google Play, you might want to cancel for several reasons: you've completed your training program, you've switched to another gym, you're managing costs or you're unhappy with the service. Whatever your reason, Stopee understands that cancelling should be straightforward, and we're here to walk you through every step.

Common reasons to cancel trainerize

Many users cancel because their training phase has ended, they've moved gyms or their trainer is no longer available. Others find the cost doesn't justify the features they use, or they prefer alternative fitness apps. Understanding your reason helps you decide whether cancellation is permanent or temporary, and whether you should request a refund before you proceed.

Pricing and plan options at a glance

Trainerize offers different subscription tiers, and pricing can vary depending on whether you're a trainer, gym owner or client on a trainer's plan. Always verify current pricing before subscribing.

Pro tip: If you're a client on a trainer's plan, ask your trainer whether they bill you directly or through Trainerize. This affects where you cancel.

For the most up-to-date pricing and plan features, visit the official Trainerize pricing page before making a decision.

Your consumer rights in singapore

Your rights as a consumer are protected under Singapore's Consumer Protection (Fair Trading) Act (CPFTA), which shields you against unfair trading practices, misleading claims and unsafe goods or services.

Cooling-off period and statutory rights

Singapore's CPFTA does include a 5 business-day cooling-off period, but it applies mainly to unsolicited direct sales (for example, a trainer visiting your home to sell a package). Digital subscriptions, including Trainerize, are generally not covered by a statutory cooling-off right.

However, you still have important protections: Trainerize must deliver the service as described, honour its cancellation terms and not use dark patterns (tricks) to prevent you from cancelling. If Trainerize suspends service without cause, you may be entitled to a pro-rata refund.

Recourse and escalation

If Trainerize refuses to honour your cancellation or disputes a refund claim, you can lodge a complaint with the Consumers Association of Singapore (CASE) or escalate to the Infocomm Media Development Authority (IMDA). Stopee recommends keeping records of all cancellation attempts, emails and payment confirmations. These documents are crucial if you need to prove your case later.

How to cancel trainerize based on how you subscribed

Your cancellation method depends on whether you signed up directly through Trainerize's website, the Apple App Store, Google Play, or whether you're a client under a trainer's plan. Follow the correct method for your situation.

Cancel via trainerize web account (for direct subscribers)

If you subscribed directly through Trainerize's website and pay monthly or annually, cancel auto-renewal from your account settings.

1. Open a web browser and go to the Trainerize login page.
2. Enter your email address and password, then click Sign in.
3. Once logged in, click your profile icon or navigate to Settings or Account.
4. Find the Billing or Subscription section (usually under Settings).
5. Locate the option that says Cancel auto-renew, End subscription or similar.
6. Click this option and confirm your cancellation by following the on-screen prompts.
7. Note the date your subscription ends and take a screenshot of the confirmation.

Warning: Cancelling auto-renewal does not immediately delete your account. Your paid features remain active until the end of the current billing cycle. You will then downgrade to the free plan and lose access to paid features, but your account and data persist unless you manually delete them.

Cancel via apple app store (iOS subscribers)

If you subscribed to Trainerize through your Apple ID, you manage the cancellation directly through Apple's subscription settings, not through Trainerize itself. Apple handles the refund if you qualify.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Tap Subscriptions.
4. Find and tap Trainerize in the list of active subscriptions.
5. Tap Cancel Subscription or End Trial (the button text varies).
6. Select your reason for cancelling from the dropdown menu.
7. Tap Confirm and review the on-screen confirmation.

Pro tip: If you cancelled within 14 days of purchase or if you believe the app did not work as promised, you may be eligible for a refund under Apple's policy. Tap Request Refund on the subscription details page and explain your reason. Apple reviews and responds within a few days.

Cancel via google play (Android subscribers)

If you subscribed through Google Play on an Android device, manage your subscription through your Google Play account. Google processes cancellations and handles refunds.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Tap Manage subscriptions.
4. Find and tap Trainerize.
5. Tap Cancel subscription.
6. Choose your reason for cancelling from the list.
7. Tap Continue, then confirm your cancellation on the final screen.

Pro tip: You have up to 48 hours after cancellation to request a refund through Google Play. Go back to your subscriptions list, tap Trainerize, and select Request refund if you're within the refund window and believe you have grounds (for example, the app did not function correctly).

Cancel if you're a client under a trainer's plan

If you don't have a Trainerize account but receive training through a coach or gym that uses Trainerize, you don't cancel with Trainerize directly. Instead, contact your trainer or the gym.

1. Reach out to your personal trainer or the gym's management team via email, phone or in person.
2. Tell them clearly that you want to cancel your training program or membership.
3. Ask them whether they bill you through Trainerize Payments or handle billing separately (e.g., cash, bank transfer, direct debit).
4. If Trainerize Payments is used, confirm when the cancellation takes effect and whether you're entitled to any pro-rata refund or credit.
5. Request written confirmation of your cancellation and the end date of your access.
6. If you paid in advance and are owed a refund, discuss the refund timeline with your trainer or gym.

Warning: Your trainer may have their own cancellation policy that differs from Trainerize's standard terms. Always get cancellation terms in writing before you pay.

Trainerize refund policy and your options

Trainerize's refund policy is strict, but there are situations where you may qualify for a refund or credit. Understanding the rules helps you protect your money.

When trainerize does not offer refunds

Trainerize does not provide refunds or credits for unused portions of your subscription if you cancel for convenience (that is, if you simply decide you no longer want the service). This means if you cancel midway through a billing cycle, you will not receive a pro-rata refund for the remaining days you've paid for.

For example, if you pay SGD $50 for a monthly plan and cancel after 10 days, you forfeit the remaining 20 days of access. This is Trainerize's stated policy for voluntary cancellations.

When trainerize may offer pro-rata refunds

Trainerize will refund a pro-rata portion of your subscription fee if the company suspends or terminates your access for reasons not caused by a breach on your part. For instance, if Trainerize experiences a sustained outage that prevents you from accessing your workouts for several days, or if a technical fault renders the service unusable, you may be entitled to a partial refund for that period.

To claim a pro-rata refund, contact Trainerize support with evidence of the outage or issue, your subscription dates and the dates you were unable to access the service. Stopee recommends keeping screenshots or email correspondence that documents the problem.

Refunds via apple app store and google play

If you subscribed through Apple or Google, refunds are handled by Apple or Google respectively, not by Trainerize. Apple and Google allow refund requests within 14-48 hours of purchase depending on your circumstances. You must submit your refund request through the app store, not through Trainerize directly.

Pro tip: Include a clear, honest reason when you request a refund from Apple or Google (e.g., "App not as described", "Technical problems", "Changed my mind"). App stores are more likely to approve refunds when you provide specific reasons.

What happens to your account after you cancel

Cancelling Trainerize is not the same as deleting your account, and understanding the difference helps you avoid surprises.

Your access and features after cancellation

When you cancel auto-renewal, your account remains active and you can still use all paid features until the end of your current billing cycle. On that end date, your account automatically downgrades to the free plan. You will no longer see premium features, advanced analytics or paid integrations, but you retain access to basic functions depending on what Trainerize offers for free.

Your workout history, messages and logs remain visible under the free plan unless you or your trainer deliberately delete them. If you later decide to resubscribe, your historical data is typically still there.

Protecting your data and records before cancellation

If you want to keep a personal copy of your workout logs, progress photos, messages or other records, export or download them before your billing cycle ends. Once you downgrade to the free plan, some export functions may disappear, and if you don't resubscribe within a certain period, Trainerize may delete inactive account data.

Take screenshots of your progress summaries, download any meal plans or workout PDFs your trainer shared, and ask your trainer whether they can provide a summary of your training history. Stopee advises doing this at least one week before your subscription ends.

Reactivating your subscription

If you change your mind after cancellation, you can resubscribe at any time. Log back into your account, go to Billing, and select a plan. You'll be charged the current subscription price from the date you reactivate, not retroactively for the time you were downgraded.

Common cancellation mistakes and how to avoid them

Cancelling a subscription can feel overwhelming, and small mistakes often lead to unwanted charges or lost access to your data. Here are the traps to watch for.

Mistake 1: cancelling through the wrong channel

If you subscribed via Apple or Google but try to cancel through Trainerize's website settings, your subscription won't actually cancel. You must cancel through the app store where you signed up. Check your email receipt or your payment method to confirm which platform billed you, then cancel there.

Mistake 2: assuming cancellation is immediate

Many users cancel and then are shocked to see another charge arrive days later. Remember: cancelling auto-renewal stops future charges, but your current paid period remains active and you're billed for it. You cannot get a refund for the current cycle simply by cancelling early, unless you meet a specific exception (service failure, app store refund policy).

Mistake 3: not saving your data before the end date

Stopee has seen users lose years of training records because they didn't export or screenshot their data before the free downgrade kicked in. Export or document everything you want to keep at least one week before your subscription ends.

Mistake 4: forgetting to cancel on multiple platforms

If you accidentally set up Trainerize on both your iOS and Android device and subscribed on both, you now have two active subscriptions. You must cancel both separately. Check your payment methods and email for any Trainerize charges and cancel each one individually.

Mistake 5: not getting cancellation confirmation in writing

If you cancelled through your trainer or gym and they handled the subscription, always ask for written confirmation of the cancellation date and any refund due. Without proof, disputes are harder to resolve.

Your cancellation checklist for trainerize

Use this checklist to make sure you've covered all the steps and won't encounter problems after cancellation.

Comparing trainerize with other fitness platforms

Before you cancel, consider whether another platform might suit you better. Stopee has compiled a quick comparison of popular alternatives.

Each platform has strengths depending on your fitness goals. If you need one-on-one coaching, Trainerize or Future might work. If you prefer self-guided workouts, Apple Fitness+ or MyFitnessPal may be better. Stopee's comparison helps you choose your next platform before you cancel.

Contact and escalation: PURE fitness singapore locations

If you subscribed through PURE Fitness Singapore, a trainer at PURE, or if you need to escalate a cancellation dispute, you can reach PURE directly at one of their two Singapore locations.

PURE fitness singapore contact details

Asia Square Tower 1 branch
Level 6, Asia Square Tower 1
8 Marina View, Singapore 018960

Orchard Road branch (Ngee Ann City)
Ngee Ann City
Orchard Road, Singapore

If Trainerize or your trainer refuses to honour your cancellation or refund claim, and your attempts to resolve the issue directly have failed, escalate your complaint to the Consumers Association of Singapore (CASE) or the Infocomm Media Development Authority (IMDA). Provide them with copies of all emails, receipts, cancellation confirmations and refund requests. Stopee recommends keeping these documents for at least 12 months.

Final steps and next steps

Cancelling Trainerize doesn't have to be complicated if you follow the right method for how you subscribed. Whether you cancel through the web, Apple, Google or your trainer, the key is to act deliberately, document everything and protect your data.

Remember that cancelling auto-renewal stops future charges but does not trigger an immediate refund unless you qualify under a specific exception. If you subscribed through an app store, you have a narrow window to request a refund. If you subscribed directly through Trainerize and the service failed, document the failure and contact Trainerize support.

Most importantly, understand your rights as a consumer in Singapore. The Consumer Protection (Fair Trading) Act protects you against unfair practices, and you can escalate to CASE or IMDA if Trainerize fails to honour its terms.

Stopee has helped thousands of consumers cancel subscriptions quickly, recover refunds and avoid dark patterns. If you need further guidance on cancelling Trainerize, navigating refund claims or understanding your consumer rights in Singapore, visit Stopee.com. Our team of cancellation specialists is here to empower you to take control of your subscriptions and reclaim your money.